Here are the steps I took. I hope they work for you like they did for me:
1. Call EDD on their Vietnamese line at (800) 547-2058...
3. Wait for the message to finish in Vietnamese. Next, you will hopefully hear it switch to their "on-hold" music and someone will pick up soon. The person I talked to answered in English and was very helpful in getting me the answers I needed.
Please post if this process worked for you too.