Here's the trick that has worked for several others on this site:
What I did do that worked:
1. Dial 1-800-547-2058.
2. STAY ON THE LINE, PRESS NO BUTTONS!!!!!!!
3. After some hold music, a live operator will address you in Vietnamese, Just say "Hello, EDD office?" And they will switch to english. The lady I got today was very friendly and helpful, and spoke fairly good english.
4. My total call time: 8 minutes and change.