Home » Tricks to Get Through to California Unemployment

Tricks to Get Through to California Unemployment

If you have a reason to contact California's Unemployment offices, you probably know this is no simple task.
Fortunately, there are other lesser known, and LESS BUSY phone lines available to anyone that knows them and knows how to use them.

This site will walk you through everything you need to know to get through to EDD today!

Allisa's Trick To Get a Live Person at EDD CA for Unemployment Benefits

4/16/2013

Here's a trick has proven to be yet another effective way to get through to California's Employment Development Department (EDD CA)! Though it seems most visitors have already found great success with the tricks listed previously, listing another never hurt anyone.
This trick was provided by Allisa and has had several success stories. As a result, it has earned a spot here. Her comment is quoted below.

Allisa's Trick:

Omg the best trick ever is to call the 1800# after pressing one when the guy says "welcome" listen to the long dreadful message an press 6-7-1 fast and then you'll be asked for your ss# and be put on hold for the next person! I'm finally on hold after using all the other "tricks" that just don't work!!!

1406 Comments

Lilia

4/17/2013 09:52:36 am

This totally worked! I have tried calling about 10 times today and I have been kicked off because too many people were waiting. As soon as I tried this it told me my estimated wait time was 2 minutes! Win! Thank you for posting this!

out smart em !!

6/6/2013 03:13:42 am

I recently experienced an EDD nightmare regarding thier 800 numbers...they expect you to get back to them through numbers that are never going to go through...so i decided to call backthe (213) number they initially called me from...of course the message says it isnt staffed at that number...however; all EDD numbers from 213...start 477-140*.....so i dialed those numbers then added 1 and so on until i got to 5....wouldnt you know...i got the operator for EDD...and i was connected to the rude person who felt she had life life in her hands and almost didnt assist me until i put her in her place ( I killed her with kindness) long story short i got what i needed...so here is the number they wont give out....until the operator cant handle the calls...im sure it will change soon....so good luck and here it is....213-477-1405.

Melissa

6/7/2013 02:12:00 am

worked for me, thank you!!!

Jeff link

6/8/2013 02:23:44 pm

Thank you so much @out smart em !! I have not had the chance to try this method out, but I believe I will be posting this up as an official new trick to get through! It sounds like an awesome trick you figured out and your sharing of it is greatly appreciated! Feel free to comment back with your name and I will post this method as your trick. Thanks again!

out smart em!!

6/8/2013 07:18:13 pm

No worries Jeff...my pleasure to share the info...the number I provided is the official line to the operator at EDD....but im not sure how long it will last once the word gets out. Good luck !!

Jeff link

6/9/2013 08:14:35 am

Out smart em, your direct line method has been added as one of the site's official methods and is posted at this address... http://eddca.d4go.com/1/post/2013/06/out-smart-ems-trick-for-getting-through-to-california-unemployment-edd.html.
Thanks!

Gob3s

6/17/2013 04:23:23 am

HOLY CRAP THIS WORKED! THANKS!!!

D.J.

6/27/2013 05:15:47 am

This ABSOLUTELY worked! I just got off the phone with EDD. Took no time at all. I used 213-477-1405. Was on hold for a few moments and then was connected to an operator.

Claire

7/3/2013 09:49:36 am

it worked!!! thanks!!

Zacstab

8/15/2013 04:47:42 am

August 15th WORKED!! I reached a location that didn't actually handle my claim, however, the woman was extremely helpful. She told me exactly what I had to do to continue my payments and even gave me the number for my office! I'm now trying to get through to them but at least it's not saying "due to the high number of calls, you're screwed!"

scott

9/3/2013 08:23:18 am

213# worked perfect thanks!!!!!!!

Sar

9/11/2013 01:36:01 am

I call the 1800-300-5616 # but the bot doesn't say welcome and when I wait for him to finish speaking but before it disconnects I dial 671 and it hangs up after anyway....so I call the 213# listed above and it says thank you for calling the Employment Development Dept....our operators are currently busy....Press 0 to continue waiting, or call back later (and then repeats in Spanish)...But if I press 0 it gives me the fast busy signal and I have to hang up....if I don't press anything it keeps repeating the same message over and over and over and over. Sometimes pressing 0 will get the phone to ring for a little bit and then I get the same message again, but I've only successfully been able to press 0 three times before getting the fast busy signal....sometimes even the first time I press 0 it does it. So far I've been listening to this message for over 4 minutes and haven't gotten through to anyone.

finally

9/11/2013 04:41:11 am

thanks!

just tried this 213.477.1405 and it worked -- had to call once, and hit 0 to stay on hold about 6 times but eventually got an operator who transferred me to someone who was able to assist with my claim within 2 minutes.

I was informed that there has been a delay in everyone's claim for the past two weeks because EDD has switched over to a new system that distributes claim forms. If you haven't received yours for the past two weeks, they mailed it yesterday, 9/10/13 and you should be receiving it soon.

PWM

9/12/2013 07:58:25 am

Reply is directed to Sar -- you have to make sure the 'bot' says Welcome, push 1 for English and after the long dissertation, then push 671 quickly and it asks for your SS# and pin, tells you how long wait time is and voila... you're in. If bot doesn't say welcome, no matter what you push it will disconnect. I used it yesterday and today. The only harder part is getting an EDD employee to actually helping release your payment instead of just logging the call.

Lisa

9/18/2013 05:18:53 am

This worked great for me- thank you! It took me about 20 minutes to get through. You just have to keep pressing 0. Sometimes you will get a busy signal. Just keep calling back- you will eventually get through.

Stacy

9/23/2013 02:01:29 am

Thank you Lilia. I didn't get through right away but after about 10 minutes (and numerous redials) I did get a hold of a live person. You rock!

Ryan

9/24/2013 09:15:07 am

Zacstab! Was your office, perhaps, the San Jose office? I got through to two different people and both of them were really upset that I was calling and they would not give me the number to my office. Could you possibly share what number they gave you? I'd really appreciate it! I'm drowning here!

Alex

9/30/2013 03:37:58 am

This line hangs up as soon as you press 0 like they tell you to:(

Kim

10/1/2013 03:58:34 am

Excellent! TY 10/01/2013

Brandy

10/4/2013 08:38:05 am

Yay, it worked for me! Thank you! I couldn't use the 1800 number because I work during the only hours that they're available. I got hung up on once and transferred a few times, but I finally got my problem fixed.

still in shock!

10/11/2013 03:17:25 am

I can't believe i got through! the 213-477-1405 did the trick. i spent about 20-30 min dialing that number with a few "fast busy's" i just hu and dialed back, and finally a "live" human was on line... and i got help.. thanks sooo much!

Kenny

11/13/2013 03:09:10 am

THIS NUMBER TOTALLY WORKS: 714-687-4400. Tried for HOURS w/ the 800 number and couldn't get anyone. Called the 714# and got through right AWAY!!!! Spoke to a live person who was VERY HELPFUL, and answered all my questions. **Must call between 8 am - 12 pm.

Milad Bidgoli

11/20/2013 04:50:46 am

Finally, I talked to Rep @ 2134771405 and they transferred me to my location. I don't know what the number is but a very nice lady helped me and after asking about my SSN, she told me about the check I'm going to receive. Thanks to all and wish you a good luck :))

elizabeth

12/16/2013 06:41:05 am

Thanks, it took an hour but I did get a hold of someone who helped and got the ball rolling

Keisha Stephney

8/22/2014 01:49:07 am

This worked! I was so surprised. After numerous calls I tried it and got right through!! Thank You so much!!

John

12/2/2014 12:50:15 am

It worked!!!!!!!! California has lost its way to serve is population. Now we are driven to do things outside of the norm just to survive. My wife worked for over 15 years and was laid off to only receive benefits for a short period of time. LETS START A REVOLUTION PEOPLE!!!!!!!

12/3/2014 04:00:05 am

Thank You

Morningstar

12/8/2014 12:28:28 am

Ok, THIS works. sort of. 1 did the 714 number that lady was rude and immediately transferred me to the 800 number BUT, I THEN hit 5, 1, 1, 0 and waited about five minutes and GOT A PERSON who fixed everything. Total time was 18 minutes.

Andrew

1/23/2015 01:35:17 am

I can't believe it really work

Gregorio Smith

6/22/2015 05:50:21 am

OMG this worked..Thanks a lot guy...got through in less than 1 min

Ashley

8/11/2015 04:27:57 am

Got me thru, but still booted off due to "number of callers".

Nonie

8/20/2015 02:02:29 am

Thank you thank you soooo much!!!! ♡♡♡♡♡♡♡♡

Jody

12/18/2015 05:05:06 pm

OMG...I just used the 213 # and it worked! Just saved me about an hour, at least! Thank you, thank you!

mike

1/28/2016 11:26:39 am

awesome thanx

Gary Wise

2/2/2016 12:15:15 pm

GREAT GOT THROUGH TO A HUMAN IN 2 MINUTES !

jess

2/23/2016 12:34:18 pm

it worked for me today~thanks SO much!!

4/22/2016 09:03:20 am

Worked for me today ... just hit #1 for english; then dialed #671 after the long second menu message and got through to someone! Thanks for posting this

Margaret

5/5/2016 12:33:03 pm

So just dail that number and that's it? No other number to dial?

Carin

5/26/2016 10:57:39 am

Yes! This worked 213-477-1405 Thank you!!!!

sherry

6/15/2016 12:29:53 pm

Ash

6/30/2016 03:47:46 pm

worked like a charm! the number listed is for unemployment but they transfered me right to a live disability person!! thanks!!

Eric Chen

7/19/2016 08:26:26 am

thank you so much

Vale P

12/12/2016 10:43:39 am

Thank you so very much, this worked for me! Every couple of minutes I had to push 0 to show I was still on the line waiting but after about 10 minutes I got a REAL LIFE PERSON who helped me connect to the Adjustment Dept and I got my answer in less than 5 minutes. THANKS AGAIN

Greg

12/15/2016 03:10:38 pm

Seems to still work. I had to press 0 about 5 times, while waiting for a live person, but one came on. She didn't know how I got the number, but wasn't overly concerned. She transferred me to the person with whom I needed to speak, and achieved in minutes, what I had been striving to accomplish for weeks.
Thanks so much!

Kris

1/25/2017 11:15:06 am

This 213-477-1405 number worked still on 1/25/2017!! THANK YOU!

Errol Adams II

1/30/2017 08:14:59 am

The phone listed still works; takes you straight to an operator

miguel

2/3/2017 08:14:45 am

wow actually does work scarred to call the # but after 20 failed attempt on the add main number. I called waited for 6 min and talk to a person

den

2/3/2017 12:11:41 pm

This worked

philip

2/13/2017 11:21:38 am

If you call the 1-800-300-5616 All you have to do is first click 1 for english and then hit 671. It will transfer you to representative. It worked better than the 213 number for me.

Rob

2/21/2017 09:01:40 am

You are amazing! Thank you so much! Worked like a charm!!!

Karen

2/27/2017 10:52:43 am

OMG! I love some of these comments. It's amazing how frustrating trying to contact these government agencies can be. I am beyond that right now. Ha! So I just called the 213-477-1405 after pressing "0" ten times but I finally got through. Very thankful to finally talk to a person. However, I did not experience a rude person I experienced a yes, yes, yes person. So I am not completely confident that she helped me with my need. It seemed as though she was just trying to get me off the phone. Basically at the end of the conversation it was well.. I guess I will just have to fill this out the best I can and see how it goes. ARGH!

anorcal5fdp

3/15/2017 10:54:01 am

This absolutely worked for me to get through to SDI. I called and said I was homeless and had no computer and the EDD rep transferred me to a live person. Thank you!

Maurice

4/14/2017 10:06:32 am

Thank you

jeannette

5/11/2017 08:18:41 am

Thank you so much! it worked for me as well

Ery

5/17/2017 02:13:35 pm

WOW, IT WORKED FOR ME, AFTER MAYBE LIKE 8 times pressing the 0.. Thank you

Maria

5/21/2017 07:13:20 am

Used your technique after trying 10 times before and FINALLY GOT THROUGH!! Thank you!!!🙂

Alexzandra

5/30/2017 09:58:57 am

I tried the first trick to get through, dialing the 6-7-1 real fast but it didn't work for me. Then I tried the 213-477-1405...It gives you the option to call back or continue holding for an operator. After pressing "0" a couple of times sure enough I got an operator on the line. She actually caught me off guard because I was so surprised to get a live voice! I let her know what I needed and she transferred me! I was talking to a representatice within a minute, if that! Awesome trick! Thank you for sharing it! I sure hope it's available atleast a little while longer.

Heather link

6/1/2017 08:23:59 am

Thanks Allisa! Wait time was 2 minutes and I actually called after 8am. This trick is awesome. Trick the system....love it!

Mary

6/27/2017 10:28:47 am

7/2017: Continues to work!

Chris Strompolos link

7/11/2017 01:14:40 pm

THANK YOU THANK YOU THANK YOU!!! This was awesome and worked perfectly, thank you SOOOOOOOOOOO much. Saved me hours.

crissy criss

8/1/2017 01:29:07 pm

this def works!!! :D

Lisa

8/18/2017 09:42:48 am

The 213.477.1405 number does go through to EDD (at least it seems to, the initial recorded message is something like "Thank you for calling the EDD"), but no one is answering. I keep having to press zero to continue to hold for an operator. 😞

MsSandy

12/27/2017 08:24:01 am

Awesome!! It worked! Finally..ThankYou

charles schultz

1/16/2018 10:39:08 am

So I have been calling them for weeks now. No such luck! Today I try your approach. After a 2 hour wait on hold, I get an operator who acts like she cant hear me and then she hangs up.
I filed in the middle of October. sent in everything they asked for. Since then I have been fired on my job. And now I will be having neck surgery in two weeks. CA EDD you have caused so much stress in my life

Chris

1/19/2018 09:37:15 am

The 213-477-1405 number worked, thank you so much!!!!

Jayson

1/24/2018 11:16:28 am

only works for Unemployment Claim

David

4/26/2018 02:29:13 pm

The 1405 number totally worked

Vru

7/10/2018 01:51:24 pm

Worked for me today...when I got to the 5 I got a person who connected me to my EDD interviewer!!

Steve

7/16/2018 08:23:45 am

As of this date the 671 trick is still viable.

Jiz

4/1/2020 09:52:52 am

My asshole it works

Mika

4/9/2020 09:46:54 am

This Worked. Thank you

Renee

5/5/2020 08:51:54 am

That number is no longer a working number

Ana

5/6/2020 10:39:56 am

Doesn't work for me....

(833) 978-2511 is an informational message only

so is (800) 300-5616 (even though its supposed to have real people on certain hours of the day, it's only been an informational message whenever I've called)

(213) 477-1405 is not a working number

When I used the 1 - 671, it doesn't register at all for the first number, and the second number, it hangs up the phone when I try it... merrrr

5/14/2020 09:33:10 am

This is a NON working # 213 477 14065

Pam

6/1/2020 02:52:40 pm

The number 213-477-1405 will not go through now. Tried it like 5 times. Called at 4:45 p on Monday June 1 2020

Karuna Tanahashi

6/15/2020 11:00:15 am

I tried this number but got disconnected immediately.

Natasha Parker

6/23/2020 02:34:22 pm

That number has been disconnected

LUNA

7/8/2020 08:52:45 am

Dialed the 1-800-300-5616 number at least 15 times before given the option to continue in either English or Spanish. Pressed 1 for English, after the automated recording I dialed 671, confirmed my ssn and then I was told my estimated wait time to speak to a Rep was 6 minutes! It's been 31 minutes and I'm still on hold but this is as close as I have gotten to speaking to anyone! I suggest anyone to use the 300 number and quickly dial 671 :)

Victor

7/16/2020 01:23:34 pm

Sorry guys the number is no longer in service , . I guess they cought on and shut it down just tried it 07/16

Deedee

7/25/2020 10:56:58 pm

The 213 number is no longer in service because that office closed over a year ago.

Tamara A Reumann

7/27/2020 01:39:53 pm

This number says it is no longer in service!

Marie

7/31/2020 09:26:13 am

I just tried that number and it's no longer in service??

Arlene J Utal

8/10/2020 08:59:01 am

The 213 number does not work anymore.

Mary Hanshaw link

9/4/2020 06:54:31 pm

I just tried the 213 # and it said the # or code was incorrect.

Cassie link

10/5/2020 12:34:58 pm

The number has been disconnected! 😭

Melanie J Wanless Piette

2/10/2021 04:12:27 pm

No longer in service

2/11/2021 11:03:09 am

I called the 855 technical support number... they transferred me through... still got placed on hold BUT got passed the high call volume problems. Bow I'm in line on 2 lines.

Thomas Spiro Vallas

2/16/2021 01:30:54 pm

Number is no longer in service

Jerry Wayne Patton link

2/18/2021 05:29:31 pm

Bullshit, the number is disconnected

William Fatino

3/4/2021 03:06:21 pm

I got a "number not in service" message from this number!

William D Palmer

3/9/2021 12:49:00 pm

That stuff don't work I've been trying for days and still nothing

Dean

3/29/2021 11:16:22 am

That number has been disconnected.
What a shocker.

Tim link

4/16/2021 09:25:21 am

I cued the number and it said my can not be completed as dialed so I double checked the number and called again same tning

Christina Montez Duran

5/4/2021 05:20:58 pm

Number not in service

Crystal Morales

6/7/2021 08:34:52 am

This number doesn’t work

Ruck

6/14/2021 12:07:34 pm

The number you have listed here is no better than this ad. It says this number is not in service.

Ron

8/20/2021 10:19:16 am

I dialed that number 212-477-1405 and I got a recording that the number is not in service??

Michael

12/21/2021 01:17:54 pm

That number is no longer

Jamie

7/9/2013 02:09:01 am

This worked, I've been calling every day for two weeks. Thanks for saving my life and maybe allowing me to be able to eat! God bless you!

Erica link

11/20/2013 01:40:14 am

The 213 number will get u to a rude person and all she did was send us back to the que. Tried the 714-687-4400 and got an equally rude person but she fixed it.....

Johnny link

1/15/2014 01:52:05 am

I cannot believe it worked, OMG!!!! Thank you so much. i tried to call the 213 number and received the busy signal 4 times and then disconnected the call. Then I saw Erica`s post about the 714-687-4400 numbrr and thought why not. Dialed the number, it rang, and a human answered and asked for my ss# and name and bam! I was helped. Thank you guys for all your postings

jayme

2/14/2014 03:13:49 am

213 # worked !!!!!!!! i love you
02/14/2014 happy valentines day yall

Jordan Emerson

1/19/2018 03:28:52 pm

714 number works!

Kaycee

7/16/2013 05:00:07 am

UN FREAKEN Believable!!!! I got through!!!! Yipppy!
6-7-1 works!!!!

Lisa

8/9/2013 02:23:31 am

6-7-1 worked just now. I've been calling all week. Tried this trick and was successful the very1st attempt. You do have to listen to the new tier 4 information update, however, once I entered 6-7-1 it asked me to enter my social and said my expected wait time was 3 mins. The nicest woman I've ever spoken to answered within 2 and answered all of my questions!! Good luck to everyone as I know all too well how maddening it can to trying to reach them.

Kate

8/14/2013 01:31:12 am

I had two phones, a magazine and refreshments and was ready to hunker down til noon but thanks to Allisa's trick I got in on the second try. I started right at 8 am and was done by 8:15. THANK YOU!!!!

Morningstar

12/8/2014 12:30:46 am

Yes, me too, i used TWO phones and was totally ready to spend ALL morning waiting but got it done in less than 20 minutes by using a combo of tricks, 213, 714 and FINALLY when tranferred to the 800 nightmare, hitting 5, 1, 1, 0. Total wait time 17 minutes.

pwm link

9/11/2013 04:26:46 am

got "Welcome" pushed 1, listened to dumb message, pushed 6, 2, 1 quickly, entered SS#, got a message stating my wait time was 2 minutes!! Still waiting as I type this but hopefully I don't get disconnected! Everything due this week is late!

Beverly

9/19/2013 03:05:10 am

OMG!!!! The "671" worked for me. I did have to call 8-9 times - got the "Welcome" greeting 4 times before I got through and my wait was only 3min (got through at 8:13am). What makes my situation worse is i'm a federal employee so I can only file with an EDD Rep (no online or internet filing).

Once I got through, I had to be transferred 3 times before I got to someone that handled Federal Claims. I was so afraid I would get disconnected/cut-off/hung up on...but I didn't. And to make the situation even better, everyone I spoke with was so nice especially the last gentleman that filed my claim. You-guys ROCK!!!

Dana

9/20/2013 04:36:26 am

After 3 1/2 hours of trying to get through, I tried this trick. It did not work for me, BUT when I combined Anna and Allisa's tricks, I finally got through. After listening to the lengthy recording, I quickly dialed 5-1-1-0 and after listening to their terrible music for about 8 minutes, I actually got to speak to a real live person. Thank you so much!

RageAgainstThePhoneBot

9/25/2013 02:51:30 am

I finally got through after an hour of experimenting with various tricks listed on this site. The tweak that worked for me was:
- When you call the 1800 number, you will either hear the 'Welcome...' or the 'Thank you...' message. If you hear the 'thank you' message, just hang up immediately and keep trying again till you get the 'Welcome...' message.. trust me, you WILL get it one of these times.

- Once you get the 'Welcome....' message, THEN follow the 671 trick. I tried the 5110 trick the first time and eventually got dropped after entering my SSN etc. On my 2nd try, I used 671 and got put in the queue. Was told my hold time would be 2 mins. Took about 4, but finally spoke to them and got my issue resolved !!!

Thanks for posting this online and keeping the threads alive folks !

10/8/2013 02:03:18 am

As of October 2013 none of these work.

10/29/2013 01:30:55 am

NONE od these work and i think the alternate numbers are a scam.

Yes!

10/23/2013 02:11:51 am

Yes!!!! This still works. "Welcome" press 1 for English then quickly 671. Enter social, press 1 to confirm. Wait time was less than 5 min. I've been calling this week and even went down to my local office to use their phones.
Wow. Thank you for the tip!

Debra

12/2/2013 06:38:22 am

Where did you find a local EDD office?

tim

11/15/2013 02:18:27 am

only number that will work.. trust me 5307414151

Jodie

11/19/2013 01:17:08 am

Called the 1-800 number a few times just before 9am and got though! Just have to re-dial until you get the "Welcome" message. The girl that helped me was very nice and was done in 15 min.

c.c.

1/6/2014 12:46:57 am

Call 909.383.4663. Woman was very nice. They will ask you for ss#. So that they can direct you to the office handling your claim. Took a total of 10 minutes fron start to finish.

Jenienne Thomas

1/14/2014 01:10:06 am

Does anyone have a number besides the dreadful 800# for DISABILITY? I got thru to the #s above but she couldnt help me because its a direct # to Unemployment uuuughhh!

Preggo

1/7/2015 02:08:19 am

THIS TOTALLY WORKED! Just did it and took about 15 min from start to finish! THANK YOU!!!!!

Mike

11/29/2016 08:41:52 am

The 909 number is not EDD.

Jazmine

1/27/2020 09:17:43 am

I called this number 909-383-4663
Pressed 0 maybe 10 times. Got a operator. Gave my social and name. Transferred to an adjuster, no hold time. She was extremely nice and kind. She looked up my case and told me my claim was being handled at the Anaheim office. She gave me this number 714-687-4400 and then transferred me. It was a direct line to the operator. She said ask for an adjuster. Same process with that operator. Adjuster helped me immediately. Thank you!

Linda

4/1/2020 01:39:03 pm

Wow! Thank you so much!! I had made a mistake on my UI claim and learned that the only way to fix it was to talk to a rep, but it seemed impossible to get through with the 800 number. I tried the (909) 383-4663 trick and only had to press 0 a couple of times before a very nice operator answered. She first said I would need to use the 800 number, but once I politely told her my issue she put me through to someone who helped me right away. That rep was incredibly nice and helpful too. This was even a little after the 12:00pm cut off time for calls and they still helped me. So relieved!!

Elizabeth

4/3/2020 10:54:59 am

Thank you soooo much, this lady is super nice. Did get my ss no. told me whether my claim was open, but then explained she Couldn't help me but said she'd give me a direct line to call, which she did. On hold now. thanks again :) As of 4/3/20

Shawnie-Jo Paiz

4/7/2020 11:49:03 am

DO NOT USE THIS LINE! I tried to ask a simple question because i have been on the phone since 8am trying to get through to the claim office and i have never spoken to anyone so rude and unhelpful. Woman on the phone wont listen and talks over you.

Anonymous

5/22/2020 11:08:19 am

I have been calling the main line for 3 straight days, as I was trying to reopen my claim. There was a glitch in the system. Have tried every hack and number I could find. Have made hundreds of dials and hours to try and get through. Called (909) 383-4663 and got through after a four dials. An operator will ask you for your social and place you on hold. Then the adjuster will come on the line and call you by name and ask you to confirm some info. Thank you to C.C for this info and the others who claimed it worked! Going to buy a lotto ticket. Best wishes to everyone and stay safe!

Alan Levenson

6/8/2020 08:47:34 am

Worked today. I listened to the welcome message three times and then pressed zero. There will still be more work to do and more waiting before payment, but at least things are back to moving in the right direction.Good luck

james

1/21/2014 12:35:32 am

i googled "tricks for getting through to california EDD" and this site came up. very helpful. it took me 68 calls in 10 minutes until i got the "welcome" intro, pushed 1 for english, waited for the prompts to finish then pressed 6-7-1 quickly. asked for my SS# and was a 3-5 minute wait. spoke to a real person. i cant thank you enough for this info. helped me save a lot of time and frustration.

holy sh@T

3/24/2014 05:47:57 am

tooK 20 seconds...See what happens when people put all their differences aside and UNITE TOGETHER!!

Timmeka

5/1/2014 04:27:32 am

I love you Allisa and May GOD Bless you!!!! You are good in my book It did work.!!!! perfectly!!!

Sharon H. link

6/27/2014 01:46:15 am

OMG! This trick works perfectly, THANKS so much for the tip.

Nanette

8/22/2014 03:34:17 am

IT WORKED!!!!!! Didn't dial 6 7 1 fast enough the first time so it told me it was an invalid entry and to enter a valid number or I would be disconnected so I hit 6 7 1 again real fast and low and behold I was then told I was next in line...waaaa laaaaa, in under 10 minutes I had my problem solved

Tina link

6/24/2020 04:51:20 pm

I tried both numbers and the 213 num said it was disconnected and the other one said they closed at noon I have 18 wks verified an it's still pending

Matt link

9/3/2014 03:51:38 am

This totally worked! Thank you so much! I got someone on the phone in a minute. Just to clarify - you have to press 1 for English and then you have to wait for him to stop speaking. When you hear silence, then hit 671. Totally works.

9/26/2014 03:28:54 am

Thank you soooooo much!!!! It worked perfectly!

1/13/2015 01:16:38 am

Allisa's tip worked! I called the 800 number, waited for the voice prompt to press 1, the pressed 6-7-1 quickly, entered my SSN, confirmed on my iPhone that I had entered the correct numbers and pressed 1 to confirm without waiting for the voice prompt to read it back to me. I was then greeted by a message that said I was #6 in line and was given the option of having EDD call me back! It only took 11 minutes for a very pleasant and helpful Customer Service Rep named Rhonda to return my call. She was very thorough and answered all my questions. Thank you so much, Allisa, for sharing your tip! And a huge thank you to Get Through To EDD California for this website!

Greg Volenec

6/2/2015 04:56:38 am

Allisa's trick worked for me today, the first try with a one minute wait, on 6/02/15. Thanks Allisa for the tip.

Kristin

6/12/2015 02:47:46 am

It still working got in on first try Awesome

NMG

7/24/2015 03:45:16 am

THIS NUMBER worked for me today: 714-687-4400. Thank you!

Keiana Herrin

7/27/2015 01:17:29 am

Thank you so much for the tips. The 213 number worked for me. I got through eight away.

xiomara

8/26/2015 02:55:32 am

It does works!!!! Here's another number it may help 310 3305905
Thanks for all your help....

ann

8/27/2015 04:12:30 am

the instructions above are not precise.
she makes it sound like you need to listen to long message and then press 671.
but actually at beginning of call push 1, then 671.

danny link

9/15/2015 10:43:06 am

got throught on the first try!!...but you do have to press 1 for language selection so its...Phone 1-800-300-5616

Then, 1-6-7-1 enter social wait for message, if you get a message you are good, if you get cut off just keep trying.

maxine

11/13/2015 12:42:32 pm

Thanks for the help. Decided to apply through the website because the lady I got was a witch.

Miguel

9/6/2016 11:29:03 am

This worked perfectly. Thank you for spelling it out too with the phone number and then what to do. I got through first try and had a 3 minute wait time.

meliss

4/20/2018 09:23:10 am

it worked!!!!!

Anthony link

1/12/2016 09:06:20 am

Worked like a charm! Thank you it's been weeks trying to get through.

Tori

3/3/2016 09:04:35 am

Totally worked for me too! I have been struggling and struggling with the damn EDD to get my customer account number for my continued claim, and this was FINALLY the trick I needed! I had to call back a few times to get a wait time, but was finally able to get through. Thanks so much for the tip!!!

David Levin

4/7/2016 10:01:38 am

It worked!

CassidyJ

7/11/2016 10:41:52 am

Totally a pain.. no one picked up, but will keep trying! Thanks for posting!! :)

Jen

7/12/2016 02:58:46 pm

Yay! Just called the 213-477-1405 direct number to live person at EDD within 1 minute! Still works and is the most awesome thing about EDD! Yay!

Kelli

7/20/2016 09:03:23 am

Thank u it really worked.... After many attempts I almost said f**k it... Its almost like they don't want you to get through to them. I tried your method 1 time and got through right away. Thanks again

Patrick

10/11/2016 08:12:00 am

One Minute for me! You are awesome

Rick Dub

12/21/2016 11:31:29 am

AMAZING!!!! Tried the normal route, pressed dozens of buttons, then was told there were too many calls. I used to call the Vietnamese line, but that was sort of a pain. So I went online and found Allis's trick -- WOW! It worked like a charm. Waited less than a minute. Bonus, I happened to get the friendliest EDD employee ever! Thanks for a GREAT GREAT tip!!

Scott

1/23/2017 11:47:06 am

It's 2017 and this STILL WORKS! Thanks Allisa! Do the 6-7-1 thing and then listen to the announcement about "online support" ... you then then get the option to choose "3 for all other issues" Now on hold (2 minutes out of the 6 minutes promised) waiting for a human! Good stuff

den

2/3/2017 12:07:47 pm

6-7-1 didn't work on 866-333-4606 UI number

Heidi

2/14/2017 10:05:06 am

THANK YOU! Still works in 2017. My wait time, 3 minutes!!

Deon link

2/22/2017 08:54:14 am

Total works , thanks .

Tremeeka

3/7/2017 09:43:53 am

THANKS!!

Barbara

3/17/2017 09:28:25 am

This trick totally worked for me. Spoke to a live person within 1 min.
She told me everything about my claim. Even told me when my phone interview would be. Thanks for the awesome trick!!!

Deborah

4/6/2017 10:26:19 am

This worked! Thank God! It's been a nightmare trying to get ahold of anyone and this got me through fast within a minute wait. Thank you for posting this tip! :)

Josiah

5/2/2017 08:18:02 am

This works. started calling exactly at 0800 and by 813, after 12 attempts i was fed up. Looked this up and bam...2 min waiting time

jeff

5/4/2017 10:56:20 am

This totally worked! I got a person within 1 minute. How in the world was this discovered? 6 is not even an option from that first menu.

Les link

5/19/2017 10:07:04 am

THIS STILL WORKS!!!!!

Krista swift link

6/7/2017 10:58:47 am

Yes 671 does work guys. I was dealing with this EDD NIGHTMARE and read the comments and i got through so yes push 671 it works

Cwood

7/21/2017 08:29:38 am

This number did work even in 2017..I was trying everything to get through. Only took 5 min and kept pressing the 0 hold button. They were even able to connect me to the operator who did my phone interview with me as she has not completed her duties on her side and now its been a month of not received any benefits! I got a chance to leave a message praying this lady calls me back.

yolanda link

8/17/2017 10:59:16 am

Thanks!!!!!!!! it truly works your a blessing foe putting it out there for everyone!!! now just hoping and praying that my husband gets qualified.....

JAY link

11/7/2017 09:09:43 am

It worked only a 4 min wait 11/07/17

Angela

2/2/2018 08:38:13 am

Worked for me 02/02/18

Cattledoglover

2/6/2018 12:53:51 pm

6-7-1 totally worked to get me in wait queue however recorded message said to call during business hours 8am to 12pm. I called at 12:45 just after noon. A 4 hour work day for the EDD? I want to work there.

sandra link

2/13/2018 01:55:53 pm

OMG!! I can't thank u enough!! I've been going in circles with bot calls! Its enough to drive a person crazy! I call the number provided here and bam! Within 2 minutes i was talking to a real person and got the help i needed. Thax sooo much. The number i used is : 213-477-1405

rnmome

4/25/2018 03:14:14 pm

is this number only for UNEMPLOYMENT??? I have gotten nowhere over 3 days!!!

carmen

3/5/2018 08:23:22 am

Its still working. Thank you for sharing. Good luck everyone!! God Bless.

Maribel

6/5/2018 01:30:49 pm

It worked! Thanks so much for the info

Ryan M Ray

6/18/2018 11:23:03 am

you are a genius thank you. not all superheroes where capes!

Sheri A Dominick

6/17/2020 03:39:44 pm

671 worked for me now 6/17/2020 I mean I am still on hold as I write this but after weeks of trying to reach somebody I called the 833 978 2511 hit 1 for english and at the very next pause hit 671 quickly and I am now on hold with music playing I hope this pans out and they do not disconnect me "accidentally"

keith

7/9/2018 09:49:40 am

This trick still works.

sheena

7/12/2018 10:51:31 am

Still Works!

Sonia Cole-Berry

7/16/2018 11:42:27 am

IT WORKED!THANK YOU SOOOO MUCH!

Maria Casarez

6/7/2019 11:17:23 am

Yes, it worked for me today June 7, 2019. I called the 1-800-300-5616 number then when the guy said "welcome" I hit 1 then after listening to the long message I hit 6-7-1 fast and I was 4 mins in line to speak to a representative. After trying for 5 days and numerous calls I can't believe I got through to them....whooohooo!!! Thank u so much for Internet and helpful people like yourselves. Truly greatful!

Ashley

6/14/2019 08:14:20 am

Totally works! I was looking for a new way to try before I give up and found this and bam I’m on hold now wooooo

Petrina

6/21/2019 02:34:36 pm

This worked!

Allie

7/8/2019 09:02:04 am

This worked for me. I tried calling 5 times before and was told representatives were busy and goodbye. then tried this method and finally got the option to have a call back! Hopefully they can help. Fingers crossed.

Pamela link

7/24/2019 08:23:47 am

I just tried allisas trick Speak with a live person At unemployment by pressing 1
when they ask what language I spoke and then right away pressing 6 7 1
believable !!!!
it worked yay !!!
I’ve been trying for over a week to get a hold of Unemployment at least five times a day and have never gotten through ...
thank you so much thank you thank you thank you’re awesome

Jonathan

4/14/2020 10:47:21 am

Here is it 2019 and ive called over 300 times in past 2 days and cannot get through. I tried Allysa's trick and it worked the very first time!!! Im now on hold to talk to a rep. This is amazing! Try it guys youll be so glad you did.

RYAN LEWIS

4/16/2020 11:16:49 am

DID WORK DISCONECTED MY CALL I HAVENT GOT MY MONEY IN FOUR WEEKS

Deborah Ann Scarborough

5/28/2020 12:52:05 pm

It keeps hanging up on me too. Says press 0 to continue waiting but then when you do it hangs up on you

Savanna M

9/1/2020 11:50:57 pm

So hopefully this helps someone .after spending countless hrs trying to get ahold of someone and only getting through once ,(which didnt get any help from that call .)I read somewhere to use ASK EDD if unable to get through to unemployment by phone to speak to a representative.
I've sent numerous questions through ui acct and never recieved a reply or update on my claim. I used ASK EDD and submitted my question regarding backdate claim date for a reply within 24 hrs .I usually so far have gotten same day replies .I have now sent 6 questions and so far recieved 5replies and 1was sent on the weekend .it just took 2 days to get a reply.
They submitted my new claim effective date and now am waiting for a new award letter in the mail.
If you scroll to the very bottom of your ui acct it says CONTACT. Click that and scroll down a lil but until you see a blue clickable ASK EDD . then you choose from the menu and sub menus about what your wanting info for .You can only send one email a day so make sure when you're entering all your contact info it matches your ui acct bc if not you'll get a reply saying info doesn't match and that's a waste of a question , and will have to resubmit .

I applied in July and my claim effective date was from the day I applied not from when covid hit and when i lost my job . I have spent many morning trying to get through to someone but get the message to many callers and get disconnected .
The EDD ASK was worth a shot and it worked .I hope this info can help someone out bc I know how much of a headache it can be and feeling ready to lose all hope .dont give up. Keep trying !!!

Katherine

4/20/2020 07:24:43 pm

Also worked for me during coronavirus

Chris

5/1/2020 08:33:16 am

as of 5/01/20...this is not working. the guy tells you immediately this is an info number only and will hang up at the end

JLo

5/9/2020 02:47:37 am

It still works? During this Pandemic it is virtually impossible to get to speak with anyone. This is ridiculous. I know it’s a skeleton crew but we need help

Michelle Valente

5/8/2020 01:33:30 pm

I SOOO NEED HELP!! I FILED ON MARCH 30TH & STILL NOTHING!! I would just like to be clear on dialing the 671, is it just that or do you add the "dashes" I realize I look like a complete moron, but I need to GET THROUGH TO A LIVE PERSON!! Thanks so much for this info just need to clarify dialing the 671 trick..

Mike

5/15/2020 08:57:40 am

Those tricks work for getting ahold of someone about your claim. Those people can't answer question about verifying identity. They said to call this # 866-401-2849. Can't get through. I sent them the requested paperwork. Any tricks for this

5/29/2020 01:00:41 pm

FINALLY GOT THROUGH TODAY!!! 5/29/2020 @ 11:30am and 12:30pm (got disconnected so I had to try again the second time)

I have been calling since March to inquire about a disqualification on my claim. I read through almost every comment here and tried 20+ numbers that were recommended. Some numbers simply did not work anymore, and some other info were dated. I feel that it's my duty to pass this information on to all of you who are reading this right now and in the same boat that I was in. Here are the two numbers that worked (I had no luck with the EDD main line):

1. 866-401-2849: Press 1 for English, then keep pressing 2 until you hear "please make a valid entry", then press 0. After that provide your social and you will be transferred. My estimated wait time was 5 minutes but I ended up waiting for 45 minutes.

2. (833) 978-2511: Press 1 then 1 again and you will be put on hold. Otherwise, hang up and try again.

After I got connected to a rep, they were able to clear up my disqualification immediately and I have been able to certify for my weeks. I will now wait patiently for my payment.

Good luck everyone, and please don't give up! It took me this long to get through because I kept giving up after one or two tries.

MAURA

6/3/2020 12:47:44 pm

THANK YOU SO MUCH!!! I DIALED THE 833 978 2511 AND THAT ONE WORKED FOR ME I WAS ON HOLD FOR 1 HOUR BUT IT WORKED!! THANK YOU!!! :)

Herbalicious_way

6/5/2020 01:02:42 pm

I’m on hold now with the second number after about 10 tries I will update when I get done with my call, but I am on hold after trying the main number for a month and messaging. I have a hold on my card that Edd need to lift so Bank of America can ship me a card. So we will see how this goes.. Thanks

AMC

7/3/2020 12:18:59 pm

SL's suggestion to "1. 866-401-2849: Press 1 for English, then keep pressing 2 until you hear "please make a valid entry", then press 0." worked for me!

It said I would be on hold for 3 minutes, which was actually just under 2 hours, but finally got on the phone with someone helpful! Thank you so very much for sharing this information!

Lhamp

7/27/2020 10:35:45 am

"1. 866-401-2849: Press 1 for English, then keep pressing 2 until you hear "please make a valid entry", then press 0." worked for me!

Said 4 min wait so on hold for now but anything is better than dial hang-up repeat. 2.5 hours today 800+ calls... found this thread and 3 calls later I'm in. Is this what it feels like to hit the lotto????

Kristen Buczek

7/31/2020 09:52:20 am

OH MY GOSH!!! After weeks of trying 1-800-300-5616 number (AND getting quoted a 6 minute wait at 11:40am 2 days in a row only to find they never actually answer...left my phone on hold literally all day until 6:00pm when it hung up), the 833-978-2511 number WORKED! At 9:00am, I called it a few times, pressed 1 to get English. A couple of times the memo played and then said they were too busy to take my call. But about the 3rd or 4th time, it went on to a menu and I pressed 1. It told me I would be waiting 27 minutes. 10 minutes later, a lovely woman answered and helped me out. Even though this number says it's only for tech support, she was able to help me reopen my claim which I've been trying to do for a month now online with no success.

I cannot promise everyone will get the same helpful type of person, but it sure did feel good to have a live human on the other end who seemed to sympathize with my situation. I did ask her if there were actual human beings on the end of the 18003005616 line and she said yes, but it's only a staff of about 100 people.

Hope this helps and brings luck to others who try it!

Aracella

8/5/2020 08:40:40 am

Use trick #1 and it worked! After 300ish calls to EDD main line, I decided to look up others tricks and this one has worked for me. I am still on hold but it has been the fastest to getting into the queue. Thanks again SL!

Hayley

2/16/2021 01:31:16 pm

Thank you so much! I have been trying to reopen my claim for over a month now.
I used the 866-401-2849 number today 2/16 and pushed a couple of numbers and got through to an actual person. They transferred me and were able to assist me.

Tamara

7/27/2020 01:37:16 pm

Nothing is working for me. As soon as I get to a place where it says it will transfer me they either say they have too many calls to try again later (been trying since March) or it says they are closed after 12p.

Joseph Espinoza

9/8/2020 10:26:15 am

Hello how do I get thru

Eleonora Babayants

11/24/2020 10:40:58 am

Option 6-7-1 is no longer valid. But what you can do is try to choose a different option and see if you get connected. For example, to open or reopen a claim, you have to press 1 and there is no luck there. I pressed 2 and then one of options under it randomly, and I was put on hold and got to a live person.

Jerry Wayne Patton link

11/29/2020 11:19:09 am

Your hack doesn't work anymore, thanks

Morry talaugon

1/6/2021 11:41:48 am

Need help bad to verify my indemnity to U.N. freeze my debit bank card . My unemployment my only income now need it bad bad???!help me to verify my if.

Norma

1/20/2021 03:04:59 pm

It does work lol jajaj thanks

Michael moore

2/16/2021 10:05:53 am

Need to talk to someone about my unemployment I filed in October and I haven't gotten a letter or anything I don't know what's going on I need to know if I need to read do it or something

Daphne

8/23/2021 01:30:51 pm

whats the 800 number

Vincent Martin link

8/27/2021 08:33:21 am

... and after this doesn't really work use a bot like eddcaller.

Susan

10/14/2021 01:27:50 pm

I tried calling EDD today, they asked for my SS number and just hung up. A friend just told me to use www.claimyr.com and I got through in 3 minutes. wow...

Carly

4/18/2013 01:38:41 am

This didn't work for me. It gave me the same message it always does, too many people.

Marty

4/22/2013 12:11:04 am

Worked perfectly! Thank you!

Susan

4/23/2013 02:00:12 am

Of course it says, "...You will be transferred to the next available representative..." But then it says, "Due to the large volume of calls ahead of you (or something like that) we are unable to take your call at this time..' same old crap! =(

Brad

10/18/2013 03:48:43 am

Yeah this has worked for me and sometimes has not. this worked for me last time at exactly 8:00am start calling the 1-800# if you hear "thank you for calling...." hang up, continue calling until you hear welcome, when it starts the Spanish announcement press 1, when it starts the next announcements quickly press 6-7-2 it will say " please wait while we transfer you....., then asks for SS# then press 1 to confirm, then gives you a wait time for the next operator. sometimes you have to repeat this. I know its a nightmare and EDD is Elm Street. But keep trying

howard

12/3/2013 02:07:03 am

Brad you 6-7-1 worked like a charm

Chris

4/24/2013 06:26:20 am

Sorry, but this doesn't work. Tried it after calling well over 100 times through just one day...literally. I never got through. Pressing 6-7-1 is the same as pressing 6-7-3. You are asked for your SS# and then get the same recording: too many people, please call back.

Tim

4/29/2013 03:51:11 am

The point is, 671 gets you to that point quickly.

Ericka

9/17/2013 03:26:43 am

Thanks ! I been trying to communicate and I appreciate that u people share this 671

Nicole

4/25/2013 02:49:12 am

Thank you so much for this tip! I'm on hold now!! Much appreciation for this Allisa!

Lila

4/26/2013 01:56:47 am

Thanks! This trick worked on my 2nd attempt. My call was then put on hold with a 5 minute wait before I spoke to a live person. Yay!

Teri

4/26/2013 02:30:47 am

Thank you. I have been calling all week to the same ol same ol. This totally worked for me

logan

4/30/2013 01:30:50 am

worked for me! UGH, finally.

Valerie

4/30/2013 04:23:15 am

THANK YOU!

John

5/2/2013 02:41:56 am

AWESOME!! Worked GREAT!!

Ian

5/3/2013 02:15:27 am

This worked like a boss! Could not believe it. I got through in less than 5 minutes (after listening to extremely boring, unapplicable, and long message lol). Still. IT WORKS!!!

liz

5/3/2013 06:37:14 am

17 calls later and this isn't working. ACK!!!!

Charlie

5/7/2013 01:53:49 am

Due to the large # of calls blah blah blah try a different trick!

Eileen

5/9/2013 04:33:54 am

Awesome!! Finally!

Janet

5/14/2013 06:41:19 am

It skips half the crap and gets me to the point of transfer to a human in half the time. I redialed 3 more times - and then I got through. Previously, I've dialed all day for 6 days and never got through. How am I supposed to look for a job when I spend DAYS trying to get my benefits?

Janet

5/14/2013 06:55:12 am

It doesn't eliminate the run around, it just cuts the call process in half so you can redial twice as many times to cycle through. It doubles your chance of being at the SS#,1 stage at the exact right time to be put in line to talk to someone.

Chet

5/14/2013 07:10:43 am

I used this tip and I was done with the entire process and conversation with a rep in less than 8 minutes from the time I dialed the phone. Crazy happy. THANX!!!!

michelle

5/16/2013 04:36:40 am

worked like a champ

Jorge

5/16/2013 06:02:09 am

Worked on my second attempt at 12:50p today! First attempt presented me with the usual "Call Back" message. Thanks!

Gwyn link

5/16/2013 08:35:18 am

OMG! I got through...wait time 3 minutes and spoke with a live person using 6-7-1!!! I literally called 28 times! Thanks!!!

Kim

5/17/2013 01:23:05 am

Thanks! At first got usual, more calls than can answer blah blah, so didn't work. Redialed, got regular looooong winded message about extended benefits from Congress being cut, waited 'til the end, hit 6 pause 7-1 and got through after 3 min wait! You are the best!

Yay!!!

5/21/2013 01:53:27 am

Thank you!! Now im on hold for 3 min!! Yay!!

Lt. Chuck a fuck

5/21/2013 02:42:14 am

Yep it definitely works. Thank u masked stranger... I'm currently curressing you Internet face, or more commonly known as Robo-face.

Lora

5/21/2013 03:44:31 am

Thanks so much! This really does work.

angelina

5/22/2013 07:35:06 am

worked for me 1st try thank you :)

Priscilla

5/23/2013 03:14:37 am

It worked!

5/30/2013 01:12:52 am

Cant even get the message where the guy says "welcome" only got the message where the lady says "thanj you for calling". Been on phone for 3 days- all day...i just need to know why i am not able to register for so i can file my disability claim. Grrrr

Kelly

5/30/2013 03:47:35 am

WOW! 1st try and i am on hold for a rep!!! I can't believe it worked. I've been trying to get through for a week!!! "Estimated wait time 1 minute" THANK YOU THANK YOU THANK YOU!!!!

Misty

6/6/2013 01:13:37 am

I've never used these trick things. I tried this and it worked. After the long message right when the other voice comes on to offer options type 671 they will ask for your social and give you your wait time
Mine 3 min
Thank you

6/6/2013 02:24:38 am

Thank you! This work great for me helped me get there a lot faster and got put on hold after only 3 attempts.

out smart em!!

6/6/2013 07:05:52 pm

Direct line no holding!!!! 213-477-1405

Welp

12/29/2020 09:15:06 am

Doesn’t work :(

Charlotte link

6/10/2013 06:17:40 am

OMG!!!! Thank you thank you thank you!!!!!!!

Melissa

6/11/2013 05:01:16 am

It worked for me first time calling at around 11:40 am. I was on hold for a total of 8 minutes and then connected to a live person. After weeks of trying to get through I've finally succeeded!!!!!

SUN

6/12/2013 05:58:55 am

worked immediately

ascen707

6/13/2013 02:12:15 am

Yes!! We tried like 30 times. The 671 cuts the time in half. But it depends how many people are on hold. But like I said after lime 30 times trying it, I got through. Thank uou for the trick!!

Mary

7/3/2013 04:11:44 am

It totally worked. Thank You!

Xerxes

7/19/2013 02:42:38 am

How the heck did you figure this out?! Ihave been trying to reach a person every day for a week. I follow these instructions for the first time and get through wait time 3 minutes. Thank you!

MareBear

7/30/2013 05:20:54 am

I tried six times alternating trying the 6-7-1 trick and the 213-477-1405 number. The 213-477-1405 finally worked.

Andrew

8/1/2013 02:13:24 am

Worked. Took a total of 5 mins to get through, provide the information needed and complete the call.

eboni

8/2/2013 04:38:33 am

it works... first press your language---then listen to long msg---then 671---then ssn---then decent wait time
saves 100 hrs of pain

PLP

8/5/2013 02:01:04 am

Got through to the rep who refused to do anything and said to call the general number 1-800-300-5616. This is a nightmare.

Jen

8/5/2013 02:27:03 am

THIS WORKED! I got through in 2 minutes with 671. Just make sure to wait til you get to the part where it starts listing options before hitting 671.

8/7/2013 04:49:21 am

I'm not sure how you ever figured out the 671 but after a couple of years of trying to get through by phone I googled"can't get through EDD unemployment" and your blog popped up. I am here to say it worked on my first try!!! Less than 3 minutes later I had a guy on the line!!! Thanks for your help!!!

Royce

8/9/2013 01:44:06 am

Wow! This worked.
I got throug in less then 3 minutes.
Thank you very much for the tip!

Kevin

8/12/2013 03:23:12 am

213-477-1405 worked!!! thank you so much!

Mrs Mio

8/13/2013 01:33:48 am

So been calling on Friday and Monday read this article on Monday afternoon after getting frustrated and tried the back number on Tuesday 8 15 and got thru no problem!!!! What am amazing experience I and shocked

Maria

8/13/2013 01:43:41 am

The 213 477 1405 number still works!!! Worked on first try after trying te tradional number for a week! Amazing

Doe

8/13/2013 04:38:16 am

worked after 4 attempts

WorkAtHomeMom link

8/20/2013 02:41:47 am

It Totally Worked!!! After calling a few times on my own and not getting through, I Googled " How to speak with an EDD representative". The 213 number worked as well but the operator didn't assist me. She told me to call the 800 #. I was speaking to an operator in less than 2 minutes!

Leslie

8/21/2013 05:04:27 am

Thanks so much! I did the 6-7-1 and was transferred within 2 minutes! So great of you to take the time to post this information!

Andrew

8/22/2013 02:03:20 am

Awesome! Thanks, this did really work. my last day of work was yesterday and this morning after dialing their number I got through on the third time. Allisa, thank you very much! God bless good hearts like you always :)

Spectre

8/27/2013 04:50:41 am

This worked for me as well, I did have to try a few times on the Vietnamese line though as it was answered by silence the first few times. The lady that answered spoke perfect English and was able to sort out my issue within about 5 minutes. Turns out the only reason I was not receiving my benefits was due to my address being too long, and they were missing a digit of my Apt #. This is the best way to contact EDD by phone for certain!

Rich

9/4/2013 02:46:02 am

WOW...I have been trying to get through for a whole WEEK !! It was showing issued 8/28 but nothing was paid to me. Used this method and got through in LESS than a minute and a half...the SCARY thing is...the reason they hadnt released it was because they were "waiting to hear from me" because of a mailing issue...if I wouldve kept trying THEIR way...I would have been DEAD cause I COULDNT get through.

Paul

9/9/2013 03:54:49 am

After a dozen attempts using the 213 number an operator picked up and said please hold. Thinking I would get help soon I held the line for nearly an hour and the person never came back. The holdisoc played forever. Going to have nightmares about that music now. It's a shame how impossible it is to connect with EDD.

Sam

9/10/2013 01:58:09 am

the 6-7-1 worked!!!! 1 minute hold time! u are the best thank you so much!!

sharon

9/11/2013 01:30:28 am

I found a # with real people!!!! 916-654-9140. It was busy a couple times and once I got a machine. called back 10 minutes later got a nice guy. FYI they !hanged the system Labor Day so all payments are expected to take up to 10 business days!

Renae link

9/13/2013 01:42:11 am

sonny

9/11/2013 02:13:50 am

omg it works tired the 213 number can never get through... tried this and the first time i got through

bay area

9/11/2013 05:01:51 am

Tried the 916-654-9140...guys really nice, directed me to an appropriate number :)

MaryAnne

9/12/2013 01:15:23 am

The 916 654 9140 number worked first try. The guy was helpful and I was done in 2 minutes!

Tony M link

9/24/2013 02:04:41 am

This feature no longer works. You get a recording...

Tony M

9/24/2013 02:06:27 am

This feature didn't work, Then it DID !!!!

Shawn

9/12/2013 03:45:33 am

This is Bullshit, none of this works!
You all must either be the same person or high as a giraffes pussy!

Adam

9/27/2013 01:52:19 am

Thank you Shawn, that made me lol. Ur right, none of this works

liz

12/16/2013 06:58:22 am

Lol it works. U just gotta be patient

Jeff link

12/31/2013 06:08:06 am

Thank you liz. Patience really is the key. No method works 100% of the time, but just simply calling the regular line works almost 0% of the time. You increase your odds of getting through when you use the methods listed on the "Tricks to Get Through..." page. Don't give up!

Slick Stick

3/2/2017 03:48:47 pm

Hey Shawn didn't work for me either 3/2/17. But what did work for disability was to dial the 1-800-480-3287. Wait for the prerecorded lady then hit 13240. It will tell you the wait is 7-10 minutes. If it is longer than that it will tell you too many callers waiting. But this gets you there in 10 seconds WITHOUT having to enter your S.S.

You are welcome =)

Joe

9/12/2013 09:25:00 am

I tried the 213 number about 20 times, I finally got through and after being transferred twice I was able to talk to A REAL PERSON!!!! It takes a while but this number did work.

HiDesCyn

9/13/2013 03:13:24 am

Thank you! 213# worked for me. Just asked to be transferred to my local office when operator answered. Was speaking with live person within 15 minutes and had my claim cleared up due to their new system issues in another 5 minutes. Thanks again!

Pam Hughes

9/15/2013 12:19:52 pm

Where in the world of web sites and everything else did EDD think to give out information that they were using a new system and for us to expect delays? Another attitude of theirs that we don't really exist or worth their time. I know we all like to eat and pay out bills.

Matt

9/16/2013 03:59:45 am

The 916# doesn't help..All they do is send an email to them but are really of no help to get your issues solved.

Jennifer D

9/18/2013 04:18:14 am

Ugh none of these are working! The 5616 number starts with "thank you, but we have more calls than we can handle", and 671 will not work. If I get the "welcome..." and hit 671 I can get into the main menu but it disconnects me anyway. Vietnamese line disconnects every time, and so does the 213 direct line. None of the tips are working for me. I guess it's hit or miss

scott h.

9/19/2013 04:55:47 am

after trying the 213# for an hour I finally got through only to be told by the lady that this was for eligibility appointments only and she could not transfer me to a new claims rep but she did give me the 800 # that we all know doesn't work. Sigh......

TONY M. link

9/24/2013 02:02:33 am

The 213 worked , hit 0, took about 10 minutes of tries. But unfortunately she said it was handled through the San Diego office and didn't have that number. Any ideas? Thanks

Andrea T.

9/24/2013 03:21:39 am

It worked for my husband. Thank you so much!

Brian Peck

9/24/2013 03:23:10 am

The 6-7-1 method gets me to the right place, but I'm consistently getting a recording telling me the EDD offices are closed and to call back during regular business hours, Mon-Fri 8am to Noon. Problem is it's 10 am on Tuesday and I'm getting the "were closed recording...Huh? EDD is a mess... The difficulty involved in getting through to EDD to file a claim for our much needed benefits is criminal!

Amanda

9/24/2013 07:46:17 am

Okay everyone, I got through today!!!! Someone on this site suggested contacting your area state controllers office for help, I did this and was pleasantly surprised to see an email back within 24 hours. In the email they gave me this number (916) 654-9140. The guy who answered was very nice and looked up my claim and said I had to call a different office (I live in the IE, specifically Moreno Valley), he gave me this number (619) 525-4995. It took me all day to get through and will go to a busy signal randomly after having to press zero to stay on hold, I realized this office is open later than the 800 number, and got through on my first try when I called at 12:15pm, it took about 10 minutes pressing zero to stay on the line when prompted (about every 30 seconds or so) and a lady finally picked up and asked me to hold. Then I was on "actual" hold and knew I had finally made it!! She picked up again about 10-15 minutes later and asked for my social and looked up my account, she said I needed to speak with an adjuster and said that all of the adjusters were on lunch until 1:00pm and said I would need to call back, I almost lost my mind when she told me that, and she said the only other way would be to be placed on hold, which of course I chose to do, after about 50 minutes of holding she came back on the line and transferred me, and I FINALLY got to speak with someone. If I ever need to get through again I will be using this method and calling after 1:00pm. I think people call less after noon because most people assume that every phone line closes at 12:00pm but they don't. Thank you so much to this site, without it I would have never gotten as far as I did!!!

Good luck to the rest of you!

Lela

11/18/2019 10:15:31 am

Thanks Amanda your asome amazing it worked 9166549140 lady said edd office I said I need help about my disability info was transferred done in 5 mins Rather than 2 hours

Amanda

9/24/2013 09:03:18 am

The person I spoke with at the (916) number that I posted below told me that the reason they say to call back during normal business hours is because the system shuts down when it's overwhelmed with callers and the queue can't hold anymore people.

Tim

9/25/2013 03:05:47 am

OMG! It worked!!!! Heads up guys! You got this with a little patience! 671! Social and wait time will be produced. If not, keep trying. It WILL work!

Juliia

9/26/2013 01:21:37 am

I literally called at 7:56 AM i pressed 1 fire my language heard the long annoying message than finally came to a recording of "our offices are currently closed" i quickly still pressed 6-7-1. Than it said please hold I transfer you to the.next available agenr it asked for my social than said my expected wait time was 3 minutes...however my call was answered in 30 seconds...spoke to a lady who was very helpful after almost 2 weeks of trying I finally got through using Alisas method. Word of advice there offices are now closing at 12 due to budget cuts its bs! Call after 12 and even if the message says there closed still dial the 6-7-1 it'll get you through to an agent best of luck all!

gpmartin

6/15/2015 04:45:57 am

This option worked! However, even though I have a letter that says I've been awarded a certain amount, the woman I got on the phone says, and I quote, "we send that letter out to everyone who files"! Seriously? With my wages and estimated payment? I filed my claim, it was denied, I appealed immediately and my award letter crossed in the mail...so today I get the letter that says my claim has gone to the appeals board...aaaagggghhhhh WTF

Badger

10/1/2013 03:03:32 am

916 654 9140
WORKS!!! Guy picked up and said "EDD please hold" and came back in about 10 mins and answered all of my questions :) YESSSS!!!

Ms Ann

1/31/2014 08:04:20 am

Just called the 916 number got a really nice guy. Thx It worked

THANK YOU

10/2/2013 01:18:10 am

This was a Godsend, THANK YOU so much. I just called, and the entire process took less than 12 minutes. I did have to call the 800 number multiple times, until I got the "Welcome to EDD" message rather than the "Thank you for caling..." Anyhow, I did the 6-7-1, then entered my SS number, and then was transferred. I got the information I needed. THANK YOU again for this awesome tip.

Mary

10/2/2013 03:57:15 am

It worked! I got through but that office could not help me because I am in the Sacramento office. I asked her politely to transfer me to the Sacramento office and she did as a courtesy transfer. After hitting 0s about 15 times, I eventually got through.

Mary

10/2/2013 03:59:59 am

My previous message was for The 213 477 1405 number.

dee

10/7/2013 01:55:33 am

That 213 # worked but its only for LOS ANGELES & I'm assigned to SAN BERNARDINO. I told her how badly I've been trying to get a hold of someone (emailing for weeks, calling for days) & she transferred me to someone but it rung like 15 times then I heard a busy signal :(

Monica

10/7/2013 03:52:21 am

Uggg I have literally called over 100 times I did the 671 method and after putting in my SS# it says they have too many calls and the 213 # also rings and rings and then hang ups on me

Justine Flores

10/8/2013 03:28:08 am

After trying the 800 and doing the 671 trick and calling the 213 number (kept hanging up on me.) I was going to give up I finally tried (916) 654-9140 and the super nice guy put me on hold waited for 5 mins then he transferred me . I got a hold of two people and helped me out. It works just keep trying.

Brian

10/8/2013 08:38:29 am

I tried the 213 number and it worked. They are open after 12. Only took a couple minutes and got transferred to 3 people and finally got some help.

Ashley

10/9/2013 02:56:52 am

The (213) number worked as of October 9, 2013! Transferred a couple of times, then reached a really nice person who helped me with every issue I had and resent a claim form to my new address!!! Thank you so much! Number is (213) 477-1405

Ashley

10/9/2013 03:09:27 am

I tried the 213 number and for the first time in over 2 weeks (over 600 phone calls to the 800 number...and that is NOT a joke) I am finally on hold with REAL hold music. A live person picked up and said "I am trying to find someone for you. Please hold". All I need is a CLAIM FORM to fill out b/c they forgot to send it to me in the mail and due to their new rule, you cannot do "over the phone" unless you did it that way last time and when I register, it says "use paper form". Um... I need a paper form in order to fill out a paper form? When I email, they say to call the 800 #. OMG people, it's been over a month and I can't get help!

Enrique link

10/9/2013 03:45:58 am

thanks guys the # (213) 477-1405 works i tried few minutes ago...finally i spoke with somebody who help me...after more than a week ..thanks a lot

Cindy Nydell

10/9/2013 04:03:01 am

I could not get through on the 800 even with the trick. I tried the 213 number and just kept hitting 0 and go no where. Then tried 916-654-9140 and they gave me another number 909-383-4663. Now I am sitting on hold and hoping a human will answer the phone. Very frustrating.

Susan

11/20/2013 01:32:26 am

The guy was very nice and gave me the 909 number since they are the ones handling my claim. Did you ever get a live person calling the 909-383-4663 number? I was also given that number from when I called the 916-654-9140 number.

Rachel

10/9/2013 04:20:25 am

After trying to get through all morning with no success I decided to try the (213) # and got through to someone within a few minutes and my issue was resolved in quickly. That number DEFINITELY works! WHEE!!!! Thank you to the initial person for figuring this out!

Nicola link

10/17/2013 01:12:41 am

This does work and you don't have to listen to the long message.
If he says welcome, press 1 immediately. Then wait for him to begin his next sentence and press 671 then you will be on hold. Worked first time for me.

If you get the too many calls/busy message you will just be cut off at the end so hangup and redial. It's the welcome message where it works.

Mike

10/17/2013 06:30:05 am

Canyou file a claim with the 213 number? I live in LA

Monica

10/21/2013 03:02:31 am

This worked for me this morning! I started calling exactly at 7:59 finally got through after calling 10+ times... remember it has to say welcome not thank you for calling... once it says welcome to the edd that's when I know I'm in.... then I pressed 1 for English... right after that I start to hear the next options I pressed 671 fast an then it had me enter my ssn an then it put me on hold with some music an within a minute or so a lady picked up an helped with my issue! I have been trying to get in for over a week it's so frustrating!!! But thank God for this post it worked for me... good luck all!!!!

10/21/2013 04:13:22 am

The 213# worked. It wasn't the right office but the lady transferred me to the right place. Thank god. After 2hrs from my 1st phone call I finally got the answers I needed.

Ali

10/22/2013 02:35:34 am

Thanks so much! I called the 800# starting right at 7:59, finally got the welcome message hit 1 and then 671. Got through to putting in SS# several times, but then got the message that there were too many people waiting and to call back later. Kept trying and after 20 or so minutes got through to a hold time of 3 minutes. After about 5 minutes a VERY helpful employee helped me with my issue. All in all from start to finish it was about an hour and well worth it to have my payment authorized.

SmarterThanEDD

10/24/2013 02:15:17 am

916 number works just have some patience with the guy and he will help you quickly and gave me the San Bernadino office number which also handles Fontana, Rancho Cucamonga and Ontario areas as well. I made 432 calls between the 800 number and the 213 number then only made one call to the 916 number. When I called my local office I was done and rescheduled in a matter of minutes.....Good Luck to all.

SmarterThanEDD

10/24/2013 02:17:43 am

San Bernadino office number is 415-351-7200
Sacramento office number is 916-654-9140

David

10/30/2013 01:45:11 am

OMG it really works now i can pay my rent thanks so much.....
: ) 415-351-7200 first time

Beth

10/25/2013 04:41:36 am

After so many attempts I tried the 213-477-1405 I only had to wait for about 10 min after pressing 0 so many times to wait for the operator the trick is you have to push 0 right after they say press 0 to wait for the operator or call (back) later ...you have to press 0 on the word (BACK) or else it hangs up on you good luck

JanetteMcCormack

10/25/2013 05:25:11 am

I was so happy to hear a human being answer on the 213 number. The lady took my social security number, then put me on hold. I have ben listening to the music now for 55minutes. I don't think she is coming back. You think? Now I am really mad.....

JanetteMcCormack

10/25/2013 06:55:04 am

I finally got through to Sacramento. Problems all solved.916-654-9140. Could have saved myself a lot of pain and frustration.

JanetteMcCormack

10/25/2013 06:49:47 am

After listening to the music for almost an hour, I finally gave up one more call to Sacramento They picked up right away and everything was taken in minutes.So happy now. I wl there next time if I have a problem. 916-654-9140

chris

11/14/2013 02:55:12 am

this number does not work it askes to enter a phone number and pin....idk what that does but this number is bogus....and none of the other numbers are getting threw, the 800 number is horrible because too many people are trying the same thing, and these other 213 numbers just ring and ring and ring....this is all just crap i hate the EDD with a passion

Chris

1/7/2014 04:47:27 am

Ok I retract my previous statement...the 213 number is awesome, yea it took me a few times of pressing 0 and holding for an operator but they transfered me to this guy who stayed on the phone with me for like a half hour and explained everything to me about my claim and extensions......thanks so much

10/29/2013 03:37:17 pm

IT WORKED!!!!! <3333

Heather

11/1/2013 04:44:18 am

Well, it took about half an hour of trying and waiting on hold (after 3 hours of unsuccessfully attempting every other method known to man) but I finally got to talk to a real person. She asked for my social so she could transfer me to "my" office (Sac county) but I basically begged her not to because I had already been transferred to that office and had been disconnected 3 times. She actually stayed on the line with me until we reached somebody who she spoke to on my behalf. Thank you so much to the gal I spoke to at 213-477-1405! They looked up my information and are sending me 6 claim forms covering the time period I should have been receiving benefits. Time will tell if the forms are actually going to reach me and if they will be processed... but it is a first step at least.

Nicola Henry

11/14/2013 03:49:10 am

UPDATE TO THIS INFORMATION
They now make you choose your language.
So, if you hear "thank you" hang up. Otherwise you will listen to a horribly long message and then it hangs up on you.
If you hear "welcome", press 1 for english then immediately press 671 and it will put you on hold. It's simple and it works providing you do it right at 8am or one minute before.

sarah

11/15/2013 01:59:49 am

OMG...6-7-1 as soon as you get to the main menu sent me directly into queue and It said I had a 3 minute wait. I actually waited and talked to my first real person. SO freakin' awesome.

kevin

11/19/2013 01:22:44 am

Finally! Dialed 213-477-1405 kept pressing zero after the machine said busy then finally got to talk to somebody after calling back like three times. Then I got rerouted twice and the last rep asked me which number I Dialed and I lied and said I Dialed the 1800# and he helped me from there haha thanks to everyone for the help and Goodluck to the rest trying to get through.. don't give up!

MikeG

11/19/2013 07:44:48 am

I wish it was that easy. Been on the phone for almost 8 hours this week. Using 6-7-1, I got thru 43 times and hung up on 43 times because there's too many people ahead of me or the system is down. I've started at 7:59 like everybody else. This is incredibly frustrating.

MikeG

11/20/2013 01:14:58 am

Persistance pays off. After 30x redialing, I finally got thru to Donna, a 60-something rep out of the San Diego office. She was great and really helpful.

Ashley

11/20/2013 03:58:49 am

Does anyone know the Inglewood Offices number? I keep calling the 714 and 213 numbers and they keep transferring me but no one from that office will ever pick up.

12/30/2013 07:10:35 am

310 330 5905 But they never answer. Good luck I have been trying since 12/26

Ashley

11/20/2013 03:59:34 am

The San Diego Call Center is where I keep getting my mail from.. what is that office number?

Pmg

11/20/2013 04:48:10 am

I've been trying for a month, after calling the714 # it took twenty freakin minutes but compared to 3 months, I'm happy, their systems are upgrading and payments won't be released until u call, they approved my claim oct 5, it wasn't released until today, infuriating, but finally I know I'm getting it, don't waste time with 18003005616, never get through, take my advice use 714 6874400, because they won't release your debit card untilu do, I love everyone that helped me, thank you from my family and myself, after your call and release of funds, it will take 7 to10 business days to receive it, better knowing than saying to yourself, I hope 7- 10 days is accurate, but if not by 10 days, I'll call this number again, I'm upset to a point, but at lest I know

Best of luck

Susan

11/20/2013 08:31:18 am

I pretty much gave up after 12pm calling the 800#, 213# and 909#. But I picked up my phone again around 1:30pm and dialed the 213# and hit 0 for about 3 times and a nice lady picked up (finally) after my 39758397503 attempt calls all morning. I gave her my SSN and she had advised me that San Bernadino is where my claim benefits are being processed. She then put me on hold to transfer me. I got a nice lady within 3 mins. She answered all my questions and more. I feel so much better now knowing where my status is on my claim benefits and not feeling left in the dark. Good luck everyone and Thanks again for the Tip folks!

Robert Miller

11/27/2013 02:39:25 am

This absolutely works!!!! I do not understand why this combination of numbers puts you through a live operator but some how it does. If your as frustrated as I was with this calling system, I highly recommend you try the trick of pressing 1 then 6 7. If you do not get through the first time it is OK. Hang up and try again until it connects you to a live operator and gives you a wait time.

Debra

12/2/2013 06:11:29 am

I called the 213 number and she could not help me but she did put me through to the lady that did my interview. I got to leave a message and on the message it stated that she will call back in 48 hours. I pray by the grace of God this works. I have been waiting since 10/22 to see if I even qualify.

steph

12/5/2013 04:52:14 am

6195254995 worked for me! call after 12 pm.

snygord

12/6/2013 03:33:21 am

I called the 916 Sacramento number. Explained that I couldn't fill out the application online due to a previous job that I had out of state. Told a very kind and helpful man that I had been trying for days to get through to the 800 number. He confirmed that the 800 number is almost impossible to get through. He then walked me through the process to find an online application that I could print and fax, and would be processed in 3-5 days. The form is found at this web address. You can fill it out on your computer and fax it the number shown on the last page. http://www.edd.ca.gov/pdf_pub_ctr/de1101id.pdf

So much easier!!!

12/9/2013 03:16:02 am

I just dialed the (800) 300-5616 number, heard the Welcome message, pressed 1 - 6 - 7 - 3, entered my social security number, then was told my wait time is 3 minutes. I'm still holding as I am typing this message, but this is the farthest I have ever gotten.

Wait, someone just answered -- I am speaking with Tiffany now!

Sooooo Excited

12/16/2013 03:49:17 am

The 714# so helpful. directed me to the office i needed to contat... and even updated my address.. woo hoo

Sooooo Excited

12/16/2013 04:05:45 am

714 687 4400

c.c

1/6/2014 12:44:49 am

Call 909.383.4663. Woman was very nice. They will ask you for ss#. So that they can direct you to the office handling your claim. Took a total of 10 minutes fron start to finish.

John

1/10/2014 01:11:46 am

the 909 number worked so fast that when someone answered I was so surprised I almost forgot what I was doing! They take your SSN and direct you to another office. Even though I got a "all operators are busy" message, it gives me the option to stay on hold. Still waiting....

John

1/10/2014 01:40:18 am

UPDATE: It worked!!! I finally got through and found out I forgot to fill in one of the questions on my continued claim form. They did it for me over the phone and said payment would be processed in 24-48 hours! I feel like I just won the Olympics!

So, call 909-383-4663 and you will be directed to whatever office handles your claim. Then just keep hitting 0 to wait for an operator.

EJB

1/15/2014 03:40:23 am

Called the 213 number this morning and was told NO ONE is getting any unemployment as of 12/28/2013 because of the Republicans in Congress voting against the funds. THEY have jobs and their bills are getting paid! I have been looking for a job almost a year now and can't find anything. Now what do I do????? These Republicans need to be handled........

Lanea

1/28/2014 01:28:41 am

I've been calling and sending emails and I finally did sum research and this trick works! It is 2014! And it works LOL. Got thru on my first try and took a small detail for them to release my payment.

Amanda

1/28/2014 01:46:22 am

671 worked for me of course push 1 for English 2 for Spanish first then 671 took 2 times to get put in the que but was put in and only had to wait 3 minutes thanks for your help called over 300 in the last week

Susan

2/11/2014 04:29:45 am

Thank you so much for this tip!! It worked! The key is to keep calling, I called about 10 times and finally got through and was able to speak to someone that looked up my claim. Keep calling even if you get the busy tone or disconnected!

mario

2/11/2014 05:02:03 am

Just called the 530-741-4151 number after weeks of tryng to get info,after losing my house due to delayed paymnts after almost losing my new appt for another delay, I got thru to an edd PERSON that was super nice, asked for my social and checked all my info and verified for me that everything looks good and ill be getn paid by end of week! Informed me that system is for some reason sending out claim forms for one week and told me if I recieve claim for one week I wil recieve one every week instead of biweekly and get paid weekly instead of by weekly, there will be no breaks in my benefits or delays. Problem is being worked on but for now this is how it is.tried 213# for half hour with no luck.tried 909# it rings and hangs up,530# worked and after 12pm I was able to talk with someone. Thanks for the help friends, your not only life savers but home savers!

William

2/21/2014 01:40:17 am

Called the 714 #. Pressed 0 once and then was prompted for my SSN. She informed me that this was not the correct office but transferred me to the correct person immediately and now I am speaking with him!

Annie

4/8/2014 04:39:48 am

Called the 1800#, then dialed 6-7-1 after selecting English and was placed on hold to speak to a rep. Was on the phone with a real person in less than a minute. Thanks for the tip!!

Suzanne

4/14/2014 01:32:14 am

6-7-1 are my new favorite numbers!!!! IT WORKED!!!! thank you thank you.

Chris Nelson

4/17/2014 01:24:14 am

Thank you! Worked for me as well. Apparently I needed to speak to someone in the San Diego office and they just transferred me there and a very nice woman took care of it.

Dawn

6/5/2014 01:41:50 am

This totally worked for Ca EDD, short wait time!

Steve

6/9/2014 01:48:22 am

The 6-7-1 trick worked for me this morning.

john b link

6/18/2014 09:16:06 am

6,7,1 totally worked for me this morning.I tried calling 800 number at 8:00 first thing.I got kicked right off 5-6 times.Then i remembered seing the trick online and tried it.Got through first try.Amazing cant believe i wasted so much time before.

Mel

6/23/2014 04:32:53 am

This still works! At 11am, I called the 800 number and kept calling until the "Welcome" message came on. Then pressed 1. As soon as the next message began, I pressed 671 and was transferred to a person (within about a 5 min. wait time). AMAZING. I have been trying to get a hold of an actual person for a special claim for months. THANK YOU!

Moni

7/1/2014 01:40:11 am

It worked!!! I was getting so pissed!!! So relieved to finally talk to someone! Can't believe how hard it is to get a frickin job, especially when you have 16 years of experience with a good company. Ridiculous...that I have to struggle while all of these idiot losers on welfare are just sitting around doing drugs and having kids. So ANNOYING.

Richard

8/1/2015 10:04:46 am

I agree. I am so annoyed at working so hard only to have the federal government give my hard earned money to others because they had children and I didn't. Then those people have even more children and take drugs....You sound like a great woman.

Gia

7/2/2014 02:32:19 am

That 6-7-1 trick WORKS. I literally JUST got off the phone with EDD and got right through after being hung up on. Just call, wait for the welcome message. You MUST select the language you want the call continued in, or you'll get hung up on. AFTER you select your preferred language, THEN hit 6-7-1 fast, and you'll be transferred right through!!! I was skeptical, but it 100% worked for me.

sixfoursoul

7/7/2014 04:27:27 am

OMG! worked the first time ...wow !

Chelsea

7/21/2014 01:14:51 am

This works! I've been trying to get ahold of someone for MONTHS! Thank you!

Marcela

7/21/2014 01:26:38 am

3 minute wait time to get through to a rep using the 800# trick! SWEEEEET!!!!

Shannon

7/25/2014 02:58:31 am

You so rock this helped so much tried getting through 800 # for 2 weeks first try with this 3 min wait problem solved in 10 awesome

best ielts training link

7/25/2014 06:24:58 pm

nice posts

Lolo

8/4/2014 08:38:53 am

The number completely worked for me on the first try, twice!! Thanks you guys...this is a wonderful tip!! So appreciate it!

IELTS Training link

8/21/2014 05:35:56 pm

I can see that you are putting a lot of efforts into your site. Keep posting the good work. Some really helpful information in there. Nice to see your site.

Willow

9/23/2014 01:57:44 am

Thank you so much for your assistance. I've been calling them since last Wednesday - wasn't aware of the limited hours. However, once I knew the hours I began calling them at 8am straight up and still received the ever famous, "due to the number of callers ahead of you, you will have to call back at another time."

Today I tried the tip listed before yours and got a person who wasn't able to actually help me but was able to see a portion of my issue. I tried your tip and now, I'm actually on hold for an actual representative.

It would seem with the UE rate so high in California that they could assist more clients if they hired some of the people who are looking for employment so that they had extended hours and people didn't have to resort to tricking the system.

Additional tip, be genuine in your kindness toward who ever you speak with. Even at 8:30am they have the, "I'm over this sound in their voice and are rushing you off the phone."

Jann link

9/24/2014 02:15:52 am

Allisa
The number posted here is a life saver. Yesterday I sat by the phone waiting for a telephone interview, NEVER HAPPENED. And being Bi- Polar I wanted to throw anything to help. Was trying again this morning getting more frustrated I went on-line. I saw the web site. Guess what it works. Thank you so much :)

joe

11/12/2014 12:16:58 am

This worked! I got through right away and wait time was 2min. I tried other tricks that were suggested by other people, but this one is the fastest!

Jerrie

12/8/2014 12:53:30 am

Allisa Thank you so much for the trick to get through, I tried it and got through in 15 minutes

Joe

1/23/2015 12:57:09 am

I am dumbfounded that this worked, but IT DID! I had to try twice, but second time I got put on hold for 6 minutes... Thanks!

Leini

2/2/2015 12:22:28 am

As of January 2015, this trick still worked! Thank you! My wait time was only 3 minutes after I did the trick. This was after calling and calling and being told to call back later.

Ani o

2/3/2015 08:47:19 am

Omg it really worked! I called tge 213 number and this lady answered. I said please please dont hang up. I explained my situation. She looked up my info and told me everything is ok and i should get paid soon. God Bless you guys for posting this info. Love you all!!!

Sachi

2/25/2015 12:09:04 am

I just tried Allisa's trick and it worked. Called the 800 #, heard the welcome, pressed 1, heard the next recording and dialed 671, entered ssn, pressed 1 to confirm and was instantly put through to a live person. No que, no wait time and I called at 8am. Thanks so much for the tip.

3/3/2015 02:00:49 am

The 213 number worked. Someone answered right away, then I was on hold for 12 mins but she was able to get me the info I needed.

4/15/2015 02:02:54 am

4/23/2015 02:16:33 am

671 totally worked!!! Yay thank you!

Marcos

6/8/2015 02:27:51 am

It Works Thank You Very Much!!!

Thanks it work for me

6/24/2015 02:41:46 am

Josh

7/7/2015 01:31:35 am

Worked!!!! I was helped by a nice woman and she fixed everything on my claim.

Richard

7/7/2015 04:27:23 am

I just used this method and it worked. Was placed on hold for 4 minutes.

7/8/2015 02:43:53 am

Thank you SO much for this tip! I was on hold for 6-8 minutes, then a nice woman came on and quickly resolved my issue.

Luke

7/17/2015 01:44:08 am

I love you sooooo much... I kept calling and calling and I was disconnected over and over, so don't give up! Choose your language preference dial 671 fast, it will prompt you to input your SS# and I was transferred to talk to a rep. Wait time says 10 min. Life is good, thanks for the tip.

Richard

8/1/2015 10:01:02 am

Life is good because you are getting paid for not working.....

Think about what u say

10/20/2015 08:46:02 am

Life is not that good when you get laid off. So think before you speak :)

Monica

7/24/2015 03:55:23 am

I tried a few but couldn't get through until I tried: 714-687-4400. I was on hold for maybe 3 mins tops!! Good luck all.

Ben

7/29/2015 03:42:33 am

Tried this and got through to a bilingual representative. Everything was handled and I can put this to rest.

Thanks

Kel

8/12/2015 03:08:28 am

Just wanted to thank whomever came up with the 671. I was on hold for about 5 minutes and now i have spoke with someone and hopefully my issue is handled.

Successful &happy

8/12/2015 09:44:59 am

Just tried Alissas trick (8.12.15)it totally worked immediately, as soon as you press#1 for english they say welcome, DON'T LISTEN TO REST, just press the #6,7,1 fast and they do ask for SS# and your next in line!

finally got through

8/24/2015 02:07:36 am

800 number trick still working as of today

bill

8/25/2015 05:27:38 am

It worked for me! Just a 5 minute wait for a real person.
8/25/2015

fran

9/3/2015 04:57:54 am

just did the 800# 6 7 1
got through on first try to a lady who turned me over to a young gentlemen and all is good now

Angel

9/16/2015 10:33:47 am

How does it work to get through to disibility? Any help appreciated

10/1/2015 08:48:59 am

800#, 671 is working
(714) did not work for me. I spoke to someone who just told me to call the 800 number.

Patricia

10/9/2015 10:31:08 am

714 number said they were not a call center. Took my ss# transferred me to the office handling my claim. I never got anyone. Hung up, tried the 800# then the 6,7,1 trick (after selecting English) confirmed my ss#, then spoke to someone in 5 mins. !!!!

jan

11/20/2015 10:57:02 am

Called the 800 number and chose 1 for english, then pushed 671 right away. WORKED! I'm currently on hold. Earlier, I kept going back and forth with the menu.. and get booted off because "Too many callers." Wtf lol. THANKS!!!

Happy Guy

11/23/2015 09:10:39 am

I had to try a few times, but this worked great. On the phone now. Thanks!

Ken

11/23/2015 10:21:41 am

The 1 pause then 671 worke for me today.

Thank you

rebecca

12/4/2015 09:14:45 am

I tried all the options, and the one that worked was the 800 number, dial 1, listen to "bot", then quickly press 671, and give social. the recording THEN said, they are receiving a large volume of calls, but then said would call me back in approximately 6 minutes. Almost miraculously, they called back in 6 minutes and helped me in a matter of minutes!

Felix

12/7/2015 10:53:27 am

Works like a charm... Requested callback and got it in 6 minutes.

12/23/2015 08:25:49 am

Hey yall just a heads up and update the thread,the 671 method still works,i repeat 671 method still works,ok bye

It WORKED!

1/22/2016 10:02:34 am

Sweet baby Jesus,it worked! After 4 weeks of calling & getting hung up on, I found this site. The 671 method worked! I entered my SS & phone number then was told I'd get a call back in 6 minutes. I got a call back in 5! Thanks for the trick!

Frstr8ted

2/23/2016 12:52:52 pm

You also have to be aware that they are only available til noon.

Frstr8ted

2/23/2016 12:49:25 pm

I applied of unemployment years ago and had to do it again. Things changed. They no longer have live reps after 12PM PST. I tried to reschedule the EDD phone interview on UI Online (which is update to webcert) and it said there were no other available times. I have a phone interview for a job! EDD needs to be more flexible. If I were in the hospital or my husband was, I would be screwed. I had to reschedule the job phone interview. They suck. The phone options have changed. The only way to speak to a representative is to call the number and wait for the UI prompt and then hit 5 to speak to a live person. I they dialing back on time available because of the economy or because they think that most of the info is available online and on the process is automated they don't need to be available longer?

Adi

2/26/2016 10:29:22 am

Just wanna say I dialed 800# and then 1 and waited for all the prompts and immediately dialed 671, worked perfectly for me and i'm currently on the phone with a rep.

stacy

4/1/2016 12:07:46 pm

Thanks! This worked! They do close at 12pm PST!

[email protected]

4/1/2016 03:38:41 pm

4/1/16 ..just called the 714 #, worked beautifully!! fixed what I needed to fix.

jen san wan

4/20/2016 03:04:38 pm

I want complete the survey, please tell me how

Mike

5/17/2016 08:41:21 am

May 2016...still working called the 1800 number and had a 1 minute wait time... Thanks

Katie

6/13/2016 09:01:17 am

671 worked perfect after dialing 1!

Jessica

6/14/2016 08:12:02 am

Hello all having issues with CA 671 WORKED !

less than a minute wait!

hope to get my issue resolved XD

chilidawg

7/15/2016 08:50:06 am

6-7-1 absolutely works!!

7/22/2016 01:54:52 pm

worked great, Huge thanks!!!!

8/4/2016 11:46:10 am

It worked!

Jenn

8/5/2016 11:55:09 am

dial 1-800-300-5616, then select 1 or English or 2 for Spanish and then quickly 6-7-1 . You will enter your 9 digit SS# and you will speak to a live representative.

Lauren

8/5/2016 11:59:12 am

Totally worked, thank you soo much!!! On point!! ♥

Zulma

8/9/2016 09:40:51 am

This Worked!!!! Thank you! 8-9-16 @9:40am

Kevin

8/16/2016 10:52:30 am

This worked to this day. 08-16-16 10:30am

Crazy how this is the only way to get to them! Thank you so much for sharing

Mr. Oz

8/19/2016 08:44:12 am

This worked perfectly the first time. I got through within a minute to a person who handled several aspects of claims problems, and then transferred me to tech support -- again, less than a minute wait, and that guy was friendly and helpful, and stuck with it until it was resolved. After 6 weeks of being unable to login, I now have normal access again.

Patricia Wagner

8/23/2016 10:11:37 am

Holy cow, this works like a charm. I have gotten wait times from 1 minute to 6 minutes.

christine

8/26/2016 02:02:40 am

OMG TOTALLY WORKS, THANK YOU !!!!

ChefBudz

9/9/2016 08:53:11 am

I am on a 4 min hold after trying your 'trick' Thank You!!!! I tend to be skeptical of 99% of anything that seems too easy... But it was! You are my Hero today!! XOXO

Julie D

9/15/2016 09:54:24 am

I was a skeptical on this method but after having no luck getting through, tried it and it worked. I was put on hold and unfortunately the line got disconnected after about a minute, called back using the same procedure and it worked again.

Jenny

9/22/2016 10:10:09 am

OMG, thank you! doing the 6-7-1 trick totally worked!!! Bless your heart!

10/3/2016 08:44:11 am

after dialing 1-800-300-5616 and pressing 1 for english, quickly press 671 to speak to an operator, God bless

Cammy

10/3/2016 11:15:15 am

Wow this worked on 10/3/2016

10/31/2016 10:43:41 am

671 worked perfectly for me this morning. Got through in less than two minutes----ON A MONDAY. Thanks for this tip!!!

11/2/2016 08:39:27 am

This worked like a charm - first try was talking to a rep within 5 minutes. Thank you to the OP for this tip! It's a shame taxpayers have to jump through hoops to get the information they need from state agencies.

11/2/2016 08:43:19 am

I forgot to add - I was calling on behalf of my employer so I didn't want to input my SSN. I used 000-00-0000 and it accepted it.

Irene

11/16/2016 10:01:18 am

This totally worked! I got an EDD person after waiting 4 min on hold. Don't call those local phone numbers like the other posts recommend. You might wait forever on hold and then a surly operator transfers you back to that 1-800 number, the exact place you were trying to avoid in the first place.

Christine

11/18/2016 09:59:04 am

super sad this no longer works. :(

Julie

11/22/2016 09:29:42 am

Hallelujah. I tried what someone else suggested and talked to someone from Disability today after trying multiple times! THANK YOU to that person for sharing!!! I called the dreaded main disability number 1-800-480-3287. Then so as follows: As soon as you hear the recording hit "1". Then at the next recording hit "1" again. Then you'll hear about 5 minutes of recording. Then you will be prompted for your Social Security #. Then you will be prompted for your PIN. At the next recording hit "0". Then I got a recording "Wait time is 7-10 minutes". And I listened to music for about 25 minutes and THEN TALKED TO SOMEONE IN DISABILITY! It works if you stick with it! I called around 8:45 am on a Tuesday. I tried these steps previously and they didn't work and I kept getting the "We're sorry the max number of callers has been reached." But KEPT TRYING THIS AND IT WORKED TODAY!

Mark

5/28/2020 02:45:24 pm

this WORKED! but only to reset online password

"John" link

11/28/2016 02:18:10 pm

ohh shi* thank you! ill pay it forward!

Larry

12/1/2016 12:38:25 pm

Just tried the Allisa's trick (j6-7-1) and it worked beautifully! Thanks so much for posting this. As John said, I'll pay it forward.

Annie

12/8/2016 08:39:54 am

12/8/2016 WORKED! The 1800 number with 1-6-7-1 worked. This is the best thread on the internet. Thank you to the original pveryone for keeping this information alive.

Annie

12/8/2016 10:29:00 am

For those of you filing for Paid Family Leave, either taking care of a disabled number, or bonding with a new child, the main EDD line will not help you. This is the number to call for SDI Paid Family Leave.

877-238-4373

For live person, listen for message, then press 1-3-1-3-0

The representative I got, Robert, was one of the most helpful customer service people I've ever talked to. He was apologetic that my claim was not processed sooner and overly helpful. Over the phone he authorized my entire six weeks of payment and even gave me the phone number for Bank of America EDD department, suggesting that I call them to make sure that my debit card would be sent out in a timely manner (they have been experiencing issues with people not receiving their debit cards). What a great human being! I have renewed faith in humanity :)

Annie

12/8/2016 10:31:49 am

Here is the dedicated Bank of America number for EDD debit cards. 866-692-9374

Danielle Bauchman

12/13/2016 09:45:12 am

It totally worked! Thank you!

genell grant-zepher

12/14/2016 07:22:00 pm

The tip worked thanks I used the 2134771405 got though

12/21/2016 09:36:51 am

This site was an amazing find! 1.800.300.5616 an then the 671 worked like charm. I got a very helpful gentlemen on the line, and went so far as to ask him how to actually get a hold of someone otherwise and he said the 800 number above was the only number they give out.

RAWL

1/4/2017 09:30:58 am

^ Confirming the 6-7-1 method is still working in the new year. This was after trying the other methods. Cheers to 2017!!

SMHANNERS

1/19/2017 09:01:51 am

Still appears to be working today 1/18/17! On hold with EDD now after trying for days!

Susan

1/24/2017 09:22:44 am

January 2017
THIS TOTALLY WORKED! I have been trying for three days calling and via internet, getting no where! I did Alyssa's trick...called the 1800# and as soon as the automated guy started talking I hit the 6-7-1 and got through! Not only did I get a really nice gal (Crystal) but she took all my claim info and filed my claim during our call.
THANK YOU ~ THANK YOU ~ THANK YOU!!!!

Nickolas

1/24/2017 01:26:18 pm

January 24, 2017 -- I tried the 213 number and went right in. Had to press "0" once, and that was it. I have spent hours before this. It works!

213-477-1405

Sandy

1/25/2017 12:03:43 pm

Tried both the 6-7-1 method (but in all but one attempt had to pres #3 after the 6-7-1) and the 213 #. In both cases I would get to the queue, then was told there were too many people on hold and was disconnected.

At the last minute, I tried the 213 # again and someone answered!! She was pleasant and looked up my claim, then transferred me to another department who told me she can't help me and transferred me back to the 800 # - but the time I got to the queue, it was 12:01pm and the offices were closed.

To those getting through, you're lucky - I will try again tomorrow at 7:59am!

Erika

1/30/2017 10:40:37 am

Thank you, Thank you, Thank you!!! Was about to have a fit after circling through endless VM hell at the EDD but your advice worked! (This all stemmed from a rep calling my company asking for information about a claimant. Not only was the rep impossible to understand, but she did not leave a call back number!! Grrrrr!!!)

Winston Smith

2/1/2017 02:27:13 pm

Thank you Allisa!! Your number worked! 213.477.1405 and then pressed "0" five times to continue to hold. The operator picked up and gave me a number to call, which brought my hopes down again. But the next number I called for managing your account was 310 330 5905, gave that operator my info and she transferred me to a claims agent directly to fix all the issues. The time I called was 12:30pm PST on 2/1/2017. Good luck people!

Tim Beale

2/24/2017 12:01:34 pm

Wow, I have been trying and trying for weeks to get through to the EDD and FINALLY found Allisa's post and I spoke with a rep within six minutes. Ten weeks of unemployment compensation will be deposited. THANK YOU, THANK YOU, THANK YOU!!!!!!

Brie

2/28/2017 10:32:44 am

YES! Thank you. This call service is such a pain, and this TOTALLY worked. Thank you thank you thank you!

Slick Stick

3/2/2017 03:55:26 pm

3/2/17
I wrote this in response to someone but didn't notice his post was from 2013, so hope this helps others.

The 6-7-1 didn't work for me either 3/2/17, just kept hanging up on me. What DID WORk for disability was to dial the 1-800-480-3287. Wait for the prerecorded lady then hit 1-3-2-4-0. It will tell you the wait is 7-10 minutes. If it is longer than that it will tell you too many callers waiting. But this gets you there in 10 seconds WITHOUT having to enter your S.S. So if there are too many callers you can hopefully jump in line relatively quickly.

You are welcome =)

RaiDay link

4/10/2017 08:18:39 am

Dial 1-800-300-5616, then press 1 for english, quickly press 671 to speak to an operator. Transfers you right away, but call in the morning around 8! Don't procrastinate!

NPFL

4/18/2017 11:30:33 am

The 310-330-5905 got through to a live person but they don't do disability, only unemployment.

Kay

4/18/2017 04:26:00 pm

1-3-2-4-0 worked for me

Pete

4/24/2017 04:00:57 pm

For disability 1-2-3-0 twice. Each time it fast forwards you to the next message. Took me 10-15 tries + 7 minute wait on a monday afternoon. If you call first thing in the morning you should be golden.

Pete

4/24/2017 04:19:58 pm

Just tried it again Monday at 4:15PM and got through first time with no wait! 1-2-3-0 twice.

Kennz

4/26/2017 08:16:51 am

The 671 worked for me as well. Thank you so much guys.

Mike

5/12/2017 01:08:32 pm

Those codes really work! Helped me a lot to catch humans on EDD Over-payment Dept (671) and Disability Insurance Dept (130). Just use all those codes to find yours. Good Luck!

Patric

5/30/2017 09:02:16 am

714 number worked! Helpful operator picked up right away.

BUT...she referred me to the 1-800 number and recommended 1-6-7-3

Nick

5/31/2017 08:36:48 am

It works

Natalie

5/31/2017 09:53:02 am

THIS NO LONGER WORKS! THEY SAY THEY'LL TRANSFER YOU TO THE NEXT REP BUT NOW IT *ALWAYS* SAYS IMMEDIATELY AFTERWARDS "DUE TO THE HIGH VOLUME OF CALLERS WAITING TO SPEAK TO A REP WE CANNOT TAKE YOUR CALL AT THIS TIME. PLEASE TRY AGAIN LATER" & HANG UP ON YOU. EVERY. SINGLE. TIME. I CALLED EVERY 5 MINUTES FOR OVER AN HOUR JUST TO TEST THIS THEORY & IT HAPPENED EVERY TIME. YOU CANNOT REACH A PERSON ANYMORE AT THE 1-800-300-5616 NUMBER. THE ONLY PEOPLE WHO CAN HELP YOU REACH A PERSON ANYMORE ARE YOUR LOCAL EMPLOYMENT OFFICE REPS BUT YOU HAVE TO GO DOWN TO THEIR OFFICE.

Angelina

5/31/2017 10:18:13 am

I'm on hold right now. JUST NOW a representative finally answered. I'm calling the (213)477-1405 #. However I had tp hot the zero 14 times!!! The a lady answered. She said their lines are down (whatever that meant) and the UI online isn't currently working either.

neil

6/6/2017 12:43:44 pm

worked 213 number! had to press 0 four times.

neil

6/6/2017 12:51:11 pm

made me leave a message.. sigh

Emily Marsh

6/9/2017 01:29:19 pm

As of 2017 many things have changed. The 1-800-300-5616 is NOW the ONLY #, most of the 213#s have been disconnected! But most importantly,the have REDUCED their hours to 8-12pm pacific time. Absolutely ridiculous...

Emily Marsh

6/9/2017 01:39:40 pm

Update: Called the 213# and reached a person, she informed me that indeed the other numbers have been disconnected, the remaining 213# (1405) are only for unemployment and they will simply forward you to the main 1-800-480-3287, i don't know any tricks for that #, every time i try it says 'thank you' even though they say the hours are 8-5 ( its 1:30 right now!!!!!). The other line, 1-800-300-5616, i was informed is simply a call center (wtvr that means) and they are only open till 12, but does still work when you do the 1-6-7-1 trick. I will have to try it before 12 and see if you can really reach a person. If anyone has any additional advice/information on how to reach a person in 2017 it would be greatly appreciated!!!

Mrs. Dupard

6/22/2017 03:12:42 pm

This totally worked. I got through in 4 min! 6/22/2017 3:12PM PST

Elle

6/23/2017 10:41:04 am

6/23/17 this trick worked! 3 minute wait time, thank you!

Mrs Dupard

6/26/2017 10:29:13 am

I just got through again. I tried on 6/22/17 around 3:12PM PST and got someone in 4 min; and today, it is 6/26/17 @ 10:27am and I got through in quite less than 3 min!

6/27/2017 03:04:11 pm

Family leave number 877-238-4373 and code 13130 worked today- 6/27/2016.

6/27/2017 03:05:11 pm

Correction-today is 6/27/2017

7/12/2017 10:05:45 am

(Called at 7/12/2017 at 935am)

OMG, that worked. I was having a tough time figuring out the maze of numbers.

Again, for UI you call the 800, hit 1 for English, then immediately hit 6-7-1. I went into the cue for a rep and was only on hold for 2 minutes tops.

Why do they make this so hard?

Vicki

7/13/2017 08:58:56 am

THANK YOU!!! THANK YOU!!! THANK YOU!! I get so frustrated every time I have to call these people!!

Sarah

7/20/2017 10:37:33 am

This worked for me except that I also had to listen a little more after entering 671 and then i had to hit 3, and then i was given the option for someone to call me back.

Javier

7/21/2017 12:32:54 pm

1-2-3-0 worked for me on the 2nd try off the 800-480-3287 number. it was about a 20 minute wait though.

Ren

7/26/2017 09:41:50 am

Dial the toll - 1800-300-5616 then 1-6-7-1. I tried several times and I was able to connect easily. They are open from 8 to 12PM.

Ren

7/26/2017 09:49:52 am

For any assistance using the employer services online 916-657-0529

Emily Marsh

7/31/2017 12:04:23 pm

Thank you for all the follow ups. So for Disability, there are 2 numbers you can try. The faster one is 1-800-300-5616 with the 1-6-7-1 trick open from 8-12 and will work most every time. Just be sure to call well before 12 or the amount of callers waiting makes the system hang up on you.
If you still have not reached someone after 12 then go for the main 1-800-480-3287 with the 1-2-3-0 trick, you will likely experience a wait though.
Boy does it suck trying to reach this department!!!! I feel for you all! 🙂😕😖😤😡😵

Viv

8/2/2017 11:58:18 am

it works!!

Marlaina

8/15/2017 10:19:17 am

THANK YOU!!!

Rick

8/15/2017 11:32:40 am

Worked and I got thru in 2 min. Thank you!!!!!

Tee

8/17/2017 10:04:37 am

Still worked at 10am with a 1 min hold time!!! THANKS!
The lady I spoke with woke up on the wrong side of the bed tho lol

Michele

8/24/2017 02:31:02 pm

Alisa, you are a life saver! 213-477-1405 totally worked!!! Bless your heart!❤️

Pat

8/25/2017 02:47:58 pm

Looks like it's working. I called the 1 213 # and then pushed 0 - did that a couple of times and it went through ! I needed Disability but apparently this 213 # goes to unemployment. They did transfer me and I actually got a real person.. who has to call me back. We'll see :)

Janet

8/28/2017 08:35:44 am

It still works! Thank you very much for sharing!

Lsinc

8/28/2017 09:22:32 am

213-477-1405 worked!
I got through on my first call, and had to press 0 five times. Got through to an operator who transferred me. Was transferred 2 more times, then spoke with someone who said they found my claim and would process it.

Rose

11/1/2017 03:06:34 pm

This totally worked!!!!!!

Wendy

11/3/2017 10:43:08 am

After trying the 800# for 1/2 hour I found this blog, The 213# still works!!! The gal working for EDD was nice, helpful... Answered my questions!

Kevin

11/14/2017 11:26:54 am

Two days of trying to reach the office through the 800.
Press 1 for English
Listen for the whole menu
Press 6, 7, 1, it will then direct you to enter your social security number.

This post helped out a lot.

Eric

11/23/2017 05:20:39 pm

After trying for quite a while to get through on the phone, went down there and got it done in person in less than 30 minutes...

Tessa

11/28/2017 04:46:48 pm

213-477-1405 WORKS! I got through right away. As of November 28, 2017.

Trevoli

12/1/2017 08:25:27 am

It worked!!! I got an e-mail from EDD that my preferences (my home address, to be specific) had been changed, and to call them if this is incorrect, which it was. Have been here for 20+ years, certainly didn't change my address. Couldn't get through, tried this method, and it worked!!! THANK YOU THANK YOU THANK YOU THANK YOU

Yvonne

12/6/2017 08:12:00 am

The 800 number worked with the 1 6 7 1!! FINALLY! The rep was soooo nice! Now i can breathe! Thank u for this tip!! Blessings to all.

Brian

12/13/2017 09:19:16 pm

100 percent worked. Saved me from having to go to a workshop since I have an interview during that time and needed to reschedule/cancel it. Whewwwwwwww.

April Hodgeman

12/28/2017 08:53:30 am

671 worked ....after I hit 1 for English...I hit 671 quickly and it didn’t go thru ...I did it again after 2 seconds and it finally went thru!! It does work!

Robert

1/3/2018 10:57:08 am

Called 213 number was told I cannot be transferred. Then gave me the 1 800 number and told me good luck.

Danielle

1/11/2018 04:15:52 pm

As of 2018, none of those little tricks work at all. They totally fixed all the glitches with the phone system that allowed for you to speed past other callers. Quickest way for disability is through the 1800 #, then selecting online sdi questions (I think it’s 2), then pressing 2, then 0 to get the operator. I’m going to try this early tomorrow morning, too many callers in the afternoon for his to work.

Alex

1/18/2018 10:23:00 am

714-687-4400 works. I just called, a live human answered after 1 ring, she transfered me, I left a message, was called back in 5 minutes. Now I have to wait up to 7 more days for them to process my paperwork. 1/18/2018

jeremy

1/24/2018 09:02:59 am

what an absolute joke this organization is. Where are the politicians and why aren't they doing anything about this?

carolyn

1/26/2018 09:49:56 am

I called the 213 #, pushed '0' about 8 times, then Maria answered and said there were 4 calls ahead of me, put me on hold, then came back 10 min later. It's an EDD line and she was unable to transfer me to Disability and said all the direct lines they used to have for Disability were closed last year. BUT, she was able to help me do what I needed and was super nice. THANK YOU, Everyone!!!

carolyn

2/14/2018 09:56:58 am

The only # for disability is the main line, 800-480-3287. But, if the recording answers and says, "Thank you for calling..." it will eventually hang up on you. You'll only get further if you hear, "Welcome to..."

What worked this time was calling 213-477-1405 first (EDD only #), pushing 0 a bunch of times, and having her transfer me to that main disability 800-487-3287 line where I got the "Welcome..." right away. Perhaps they're able to transfer right into the queue, whereas I called directly like 50 times this morning and never got through?

Such a pain for us all.

Melissa

1/30/2018 11:33:42 am

So I tried the 213 number and it didn’t work then I tried calling the main 800 number and pressing 1 then 671 and I got transferred to someone within 30 secs.

Maria

2/2/2018 10:51:34 am

I did the same as Melissa and the first time a message came on saying there were too many people ahead of me and call back later. Waited a couple of minutes, tried again, was put on hold for 2 minutes and got through. It works!

Beth

2/5/2018 08:15:50 am

The 6-7-1 method didn't work for me - It says I need to first select a language option.
Calling the 213 #s didn't work either. I got through to a human on one of them but she said she couldn't help me with anything I needed, that I had to call the 800 #.

TRYING TO CERTIFY FOR BENEFITS ONLINE & THE SITE HAS BEEN DOWN (error message) FOR ALMOST 24 HOURS! GRRR!

Tiffany

2/9/2018 08:46:26 am

Hi Beth,
~ You have to first press 1 to select English.
~ Then when he starts reading off the options of what numbers to press, interrupt him by dialing 671.
~ He'll ask you to enter your SSN.
~ Press 1 to confirm your SSN is correct.
*** And Woahh-Lahh!! I hope this works for you!

Blindian Barbie link

2/8/2018 11:47:34 am

Was helping a friend reach an actual LIVE PERSON that can help with already filed/missing/delayed claim payments.
1-800-300-5616 Select 1 for language, then 6 - 7- 3.

John in LA

4/24/2018 12:00:11 pm

Blinding Barbie method works as of 4/24/2018

The moment he says "Welcome.." press 1
Wait until the 2nd male voice finishes spelling out the contact info and the 1st voice begins speaking again and enter 6 7 3
And then you'll be prompted for your SS number and then you'll now be in line for "next available representative..."

Thank you for this site. It's nothing short of insane that we have to hack our way to speak to someone but I'm glad this is available.

Dee

8/2/2019 08:42:53 am

This was the only thing that worked for me as of 8/2/2019. Thank you!

Becky McIntyre

2/28/2018 10:36:08 am

This doesn't work for PFL. They can't transfer you to anything but the 1877 238 4373 #. Try that and go through the prompts over and over and you may eventually get put on hold, at least!

Gio Cisneros

3/16/2018 12:17:26 pm

IT WORED FOR ME

Ashley Black

3/19/2018 12:57:59 pm

tel:714-687-4400 Is the number I used to speak directly to someone. You have to keep pressing zero in order to wait in line on the phone. I waited 10 minutes or less. Really shocked me! I called in at 12:30pm on a Monday 2018

Bridgette R Jacobsen

3/29/2018 11:14:06 am

OMG I love you. THANK YOU!

Marie Baker link

4/12/2018 09:08:05 am

Yay! After hours going round and round with the bot auto messages with no option for a person, I googled, found this and tried the 671 after selecting english... It worked!!!! I got right thru after entering my ss#!!!! Thank you!!

Karie

4/27/2018 12:14:47 pm

The 213-477-1405 number worked!!! Got right through!!!

Monique

5/14/2018 08:27:42 am

I've been trying to figure out how to reach a person for the last HOUR, finally googled how to reach a person on EDD and came across this trick and BOOM, put into the queue. Hallelujah

Felix German

5/17/2018 09:02:07 am

It did work! :). Thank you.

Shan

5/31/2018 09:34:10 am

213-477-1405 Worked for me, picked up on first ring! It wasn't for me department but she helped with the very simple question I needed. Thanks!

Luciano Salvatore

6/1/2018 09:08:14 am

It worked, After a week of trying to get ahold of someone.. could not get through.. got someone on the phone within a minute and they transferred me to and adjuster. THANK YOU>

Jasmine

6/7/2018 09:07:51 am

It worked!

Kenneth

6/14/2018 11:21:05 am

Trying the 213-477-1407 right now. Been in the queue for over 30mins. Might hang up in 15 and try another number

angel huerta link

6/17/2018 08:38:54 am

had to resign my job at Walmart I had back surgery 1.5 years ago and was release to return to work with 30 % disabilities pain is too much neuropathy in both my leg unable to walk serious wrist and hand pain do I qualify for unemployment

Pete

6/18/2018 09:18:31 am

Called 213-477-1405
Monday starting at 8:30. It is now 9:20. I am still pressing 0 over and over and over with no luck.

Pete

6/18/2018 09:36:16 am

This is what worked for me on a Monday morning.

Called 1-800-300-5616

The moment he says "Welcome.." press 1

Wait until the 2nd male voice finishes spelling out the contact info and the 1st voice begins speaking again and enter 6 7 3

And then you'll be prompted for your SS# and then you'll now be in line for "next available representative"

Cat link

7/24/2018 12:19:35 pm

Tried the "714" number and after about 20 times someone answered and said she didn't have access to view anything like that on my ssn. I kindly asked her to connect me and i went to the "que" and I got message they are now closed at 1155am. :( so disappointing. i will try the trick numbers again and hope i make it thru.

Amanda link

6/19/2018 11:24:44 am

File or re-open a claim online... You need the unemployment customer ID #. Not your SSN, not your phone number.. a rando number.. they MAIL to you. If you lose it <raises hand> you can't do anything online. You have to call them, does anyone else see the circular logic here?

Anyways, yes, use the local office number, or the 800 number and 1 wait for remainder of banal message, then 6 pause 7 pause 1, and expected hold time is 5 minutes.. YAY! Thank you guys.

Jolene Turner

6/27/2018 09:06:37 am

Did not work for me!

Alisa

7/2/2018 08:58:01 am

Got through at 213#. Told to call 800-300 5616. Did 671 trick, placed on hold of 4 minutes.

Denise

7/3/2018 11:22:19 am

The 671 trick totally worked! Except they had a high caller volume and hung up on me. But I got further than before!

Leo

7/12/2018 12:22:50 pm

While trying to get through to a live representative for 1 hour I decided to apply online for Unemployment Benefits. When I finished registering I the EDD website advised me to wait for an email confirmation. At the same time I was calling EDD CA. I kept getting the same high volume message. No confirmation email was received. Then I searched online for a short cut to get a live rep over the phone. I followed Allisa's instructions exactly. Bingo! Got a live rep who helped me minutes before the call center closed. The rep even helped me out after hours. The 671 trick works!

Mary

7/16/2018 10:13:04 am

THANK YOU. You are a god send and I will never forget you.

chris

7/30/2018 10:45:58 am

I confirm the 671 solution worked for me today. just wait for the prompts and enter your SSN when it asks. i got disconnected on my first try, assuming due to excessive callers, and i got through on my 2nd try with less than 5-minute hold time.

Cindy Davis

8/8/2018 09:25:55 pm

8/8/2018 Still works!!! Thank you!

Cynthia Soria

9/5/2018 01:04:23 pm

"Blinding Barbie" method worked perfectly! Got a representative and my daughter's UI re-started in just a few minutes (Had been trying since June!) Thanks for the info!

Cortni

9/10/2018 09:50:28 am

Thanks a billion, much appreciated

Brad

12/17/2018 03:44:55 pm

Number still works years later. I had to hit "0" about 5 times to continue to hold. Agent picked up after about 4 minutes. Unfortunately I was transferred back to the normal phone line once they determined that my request involved disability, not unemployment.

Denise

3/1/2019 12:16:59 pm

I just tried doing what was suggested, calling the 714 687-4400-the person who answered informed me this is the number for Overpayment and put me through to the 800-300-5616 number-I did press 1 for English, then 671 quickly. I put my social security # but the center was closed as it was 12:05 pm. Will try again next week since it's Friday.

Kelev

3/11/2019 02:26:34 pm

Totally worked for 213.477.1405 !!! Real people who know what they doing!

lach

3/19/2019 10:48:07 am

1-800-480-3287 and enter 1-3-1-3-0

megaen

4/6/2020 10:10:25 am

this worked for me today!

Jorge

4/2/2021 05:17:40 pm

No longer works, it's a car insurance number now, even with the 1-3-1-3-0

sammy

6/4/2020 09:56:17 am

IT WORKED!!!! I dialed the 1-3-1-3-0 wicked fast. I called at 9:51 a.m. after calling every number provided since 7:30 a.m. (I know this is before they open but figured maybe I'd hit at the right moment).

I am still waiting but at the very least I am on hold to speak to a rep. I will update when I finally get connected! I've never been so happy to be on hold!

1-800-480-3287 and enter 1-3-1-3-0

sammy

6/4/2020 10:28:07 am

Well shoot...I got a hold of someone after waiting approximately 30 minutes. However this number is for DISABILITY!

erica

5/4/2021 02:17:14 pm

it worked!! i'm on a hold line !! TY TY!!

Shyann Barker

2/18/2021 09:50:23 am

2/18/2021 THIS WORKED FOR ME!!!! IM ON HOLD AFTER WEEKS OF TRYING TO GET AHOLD OF A LIVE REPRESENTATIVE!! THIS IS NOT OKAY DURING A PANDEMIC WHEN MILLIONS ARE RELYING ON THIS UNEMPLOYMENT MONEY FOR ANY SORT OF INCOME!!! DO THIS TRICK!!!!!!!

Rommel Vance

3/8/2021 11:50:27 am

Wht trick, gotta say wht u did if ur gonna e helpful

Vanesa

3/29/2019 11:09:06 am

I did work!

Thanks

Leslie J

4/2/2019 09:52:43 am

tel:714-687-4400
This number worked for me and someone answered immediately!!

KRA

4/9/2019 10:46:26 am

I tried the 213-477-1405 number, pressed "0" 44 times until I got a Human Rep (very nice, but not terribly helpful!) He said they are UI only and SDI questions he could only offer me the automated phone system number that we all know by heart already.

Risa

4/29/2019 04:12:14 pm

1-800-480-3287 and enter 1-3-1-3-0

This worked for me today - spoke with a really nice man named Michale. Thank you so much

Michael

5/3/2019 09:43:38 am

The 213 number said is was not in service but I got through on the 714-687-4400. It took about 10 minutes but they were very nice in answering my questions.

Jennifer

6/20/2019 01:40:58 pm

Tried all numbers I could for PFL and no one could help me. 95% of these numbers and menu code numbers are for UI's only and not SDI :( why is this so stressfullllllllll

Joe

6/24/2019 02:21:59 pm

619-336-5422 Jerri for unemployment, direct line. she can help u with anything!

Jason

7/1/2019 11:21:57 am

Jerri's a major c#nt

ben ito

12/2/2019 10:50:19 am

jerri is a mega CUN+

Marika

6/26/2019 11:08:26 am

For SDI
Call the 1-800-480-3287 number ; enter 1 then after a second , hit 1 again , then wait a second , then 1 again , then SS#, then 1 then 0 and 0 again. ( 1-1-1-SS#-1-0-0) ( brief pauses between each number entered) Chances are they will say " we're sorry, all reps are busy..." but hang up and try again, until you get through. At least you don't have to hear any long automated instructions or messages this way.

Steph t

7/2/2019 08:33:19 am

The 671 trick worked! After the first automated prompt to choose a number enter 671 immediately.

Pete

7/26/2019 11:25:55 am

Thank you so much, it works, I called the 1-800# and then pressed the 6-7-1 quickly and I got through.

kiki

11/25/2019 10:35:15 am

been trying since 8am and keep getting hung up on because it's busy. its 1035 now and still no luck.

Dave

8/26/2019 09:06:39 am

Just tried it, it still works.

Developeer

9/18/2019 08:56:50 am

916 6515350

kiki

11/25/2019 10:34:27 am

this is department of social services

Helen

9/19/2019 09:27:08 am

As of 9/18/19 this number is not in service

KRA

9/24/2019 02:18:04 pm

Today I was able to get on a call back list with this:

Call: 800-480-3287

Make sure to wait for the next prompt before entering each number:
3-3-2-1-0

Bud

9/26/2019 10:26:10 am

Confirming the 1800-300-5616 X 6, 7, 1 works for a call back for customer service. Thank you!

To get a person for Overpayments collections: 1-800-676-5737 then language selection, 2, 2, 0

chatsworth charter high

10/11/2019 09:53:39 am

800 300 5616, then press 1 for english, then wait till the guy finishes talking, then 6, wait 1 sec, 7, wait 1 sec, 1 - totally worked!!! Thank you!!!

Adam

10/24/2019 09:07:31 am

Called EDD at 800-300-5616 and did 6 7 1 and got to a rep within 10 minutes!

Karen

11/1/2019 10:07:40 am

800-300-5616 and did 6 7 1 worked for me. The first time it said that all reps were busy. I called again and the machine told me that they could call me back. I left my info and got a call back within 5 mins

Brianna

11/15/2019 08:24:44 am

This totally worked! Thank you!!

Ruth

11/25/2019 12:03:23 pm

It’s November 25,2019 and it still works after a few attempts that took 20mins. I was on wait for one minute. After pressing 1 listen to the dreadful message then quickly press 671

12/5/2019 11:40:59 am

As of 12/5/19, the 213-477-1405 says "you have reached an invalid #...." and I tried several times. To clarify, from my experience, what the 1-6-7-1 number does is eliminate all the other painful messages and prompts you have to go through to get to the point where you enter your ss#. That saves a tremendous amount of time! Before this tip, just to get to the point it asks for a SS# took 3 - 5 minutes. If you dont push the 6-7-1, you WILL HAVE TO listen to all the dreadful messages... you cannot push any other selection to get to the next segment UNTIL they say to make a selection, or stop talking... the 6-7-1 makes the process definitely a lot less painful. You may still encounter the "due to the number of people...." but its ALOT quicker to go through the process. Based on my experience, this does not however eliminate the terminal hold time. Horrible, painful process. Good luck all!

Roy

1/21/2020 11:03:54 am

As of 1/21/2020, 1 then 6-7-1 still works. But I'm still getting the busy line after putting in my SSN. Been doing this for hours now and I feel defeated :/

Ahmed Shagi

1/23/2020 02:04:50 pm

1-800-480-3287 and enter 1-3-1-3-0

This is the best way to get to a live agent. Make a cup of tea or coffee sit and relax while you’re being on hold. Do not ask for call back, chances are they won’t call you back so just be patient and wait.

Cass

1/29/2020 10:58:15 am

This is literally the only thing that works! It was a long hold but patience is key! 1/29/20

Haleana

4/30/2020 09:37:38 am

This leads to disability

Weilly 1

1/28/2020 08:59:24 am

Every time I Try the 6-7-1, it says it’s glung to transfer me to a rep. The. I put my SSN in then it hangs up after 15 seconds. Has anyone had this issue?

EDD phone scammers!

1/28/2020 10:22:06 am

I am having the same issue as you Weilly 1. I've been trying to reach theses SOBs for about 3 hours. It takes about 5-10 minutes to get to the place where they tell you to enter your SSN and when you do, it says you will be transferred and then hangs up.

I've tried to contact them using various different reasons and options on the menus, but they all lead to the same thing - a "transfer" to get hung up on. Rude.

anthony

1/29/2020 08:47:30 am

I’m having the same problem trying the 671 trick as well as no luck getting through on the 213 number and I guess their hours are eight to noon too

Michael link

1/30/2020 11:15:43 am

I've been trying to get through for 2 days now, I certified for benefits on Sunday but it is still saying pending. Anybody else having the same issue?

Brooke

4/30/2020 06:41:38 am

Yes! I have 4 weeks pending! Have you gotten paid yet or are you still waiting?

James R Moore

2/13/2020 03:00:33 pm

After months, not weeks or days I got a hold of a human being by calling 1-714-687-4400....let it ring and ring someone finally answers....you will all your information....social, date of birth etc.....FINALLY!!!!

Julia

3/25/2020 12:10:16 pm

This 714 number worked right away for me and a human answers after just a few rings. BUT, it's for unemployment, NOT disability, so she couldn't help me and when she transferred me to disability, I got connect to the same long 800# message.

bobby b

4/2/2020 03:23:02 pm

it worked. a person answered and transferred me. then i sat for a long time

Cameron

4/6/2020 12:19:00 pm

How long are they open or able to talk to you

Lupe

3/2/2020 09:00:21 am

It worked!

Bethany

3/20/2020 12:04:48 pm

It worked! thanks so much!!

Dawn

3/23/2020 11:20:07 am

When you call the 1800 number, you will either hear the 'Welcome...' or the 'Thank you...' message. If you hear the 'thank you' message, just hang up immediately and keep trying again till you get the 'Welcome...' message. Trust me...you WILL get it one of these times.

Anyway, once you get the 'Welcome....' message, THEN follow the 671 trick. I used 671 and got put in the queue right away (after entering my SSN). Was told my hold time would be 2 mins. Took about 5, but I finally spoke to a person and got my issue resolved !!!

Thanks for posting this online and keeping the threads alive people! We ALL need to help one another. So, thanks to whomever the posting originator was and to EVERYONE who has kept this feed alive all of these years up to today and my posting.

dani

3/30/2020 09:13:37 am

Is the 800# that worked for you just the regular # on the EDD forms? 800-300-5616?

Dawn

4/2/2020 08:11:33 am

Yes

Jason

4/6/2020 08:35:24 am

Finally got the welcome and tried the 671 and lost it because you have to do a language first.That was 120 calls in ugh. Anyone reading these do hang u on thank you but slow down when you get the welcome.

Vick

4/6/2020 11:08:31 am

this worked for me to get through and put in my social, but once i put my social in; it hangs up

ive gotten this far about 10 times

Mindy

3/27/2020 11:20:42 am

I have been trying to get hold of unemployment. I tried the 1800-300-5616 number, but its an automate message and then it hungs up

Savanna M C

9/1/2020 11:40:49 pm

Jenny

3/30/2020 09:58:00 am

I submitted a claim Friday but I got an error message and when I tried submitting the claim it kicked me out I went back to try and submit again but it said I already had a claim being processed. I never got a confirmation number I’m worried it didn’t submit correctly . I’m trying to call and confirm but I can’t get through :(

alina

3/30/2020 11:25:02 am

I am so annoyed, tried all the tricks. I put my SSN and then it hung up on me. I have submitted my case on 3.20 and still have not heard back nor received the confirmation however online it states I have submitted it. I have spent days on the phone

Jenny

3/30/2020 11:39:41 am

I feel you ... I submitted my claim
But I never got a confirmation number since the website crashes when I submitted my claim. How do you check online?

alina

3/30/2020 01:59:48 pm

Hi Sweetie,
Sorry to hear about the struggle. I am waking up at 8 am in order to see if I am lucky enough to get someone to help and I've tried to reach them for about 3 hours a day since last week. There is no way to check the case unless you have your UL claim number or something. I do not have it because so far no one has sent me any mail, email nor I have received any phone calls. I've tried to re-submit my application but it kicked me out saying that I've already have submitted.
I will just let it be for couple of days and see if I am lucky to receive a mail with more information or so. I've been laid of from my work where I have been working for 2 years, never been on any assistance and now when I really struggle and I have family to take care of this whole c$%^p is down. They should hire more people, by providing more jobs and also it will help people like us to finally get someone on the phone.
Good luck, keep me posted !

Yuvi Villa

4/6/2020 03:50:18 pm

Hello Alina,
So I was in the same boat as you. It was so frustrating that I almost gave up. But like most of us here, we have either lost our jobs or our hours have been cut due to COVID-19. I called tech support at 855-327-7058 and was transferred to a real nice lady who helped me and explained everything to me in great detail.
She told me that if I have applied for disability in the past ( due to maternity leave) that my EDD customer account number is the same. This EDD customer account number is what you need to fully finish submitting your claim and setup your UI online account.

Anyway, I logged in to EDD using the same email i used when I applied for maternity leave ... but this time I clicked on SDI online instead of UI online. Then I clicked on profile. If you have received disability insurance benefits you should see your customer account number on there.
Once you have written this account number down, go back to the main page but this time click on UI online.
Should send you to a page that asks whether you want to submit a new claim or view/register a claim. Click on register view/register a claim. Put in all your information exactly as when you applied for unemployment and at the very bottom itll ask you to enter your customer account number. Click submit and you should be able to view your application and certify for benefits. I hope this helps someone.
It took me over two weeks and I was ready to just quit.

Now I am calling 714-687-4400 because I was denied benefits. Got a live person and now I am waiting.
Dont call the 800-300-5616 number as no one will answer and its just an automated message.

ALSO, when you are certifying for benefits, DO NOT answer NO to question number 3...."Did you look for work". You must answer yes otherwise you WILL get denied. The representative I spoke with told me that under these circumstances, its ok to answer YES if you lost or got your hours reduced due to COVID.

Please keep me posted. Hopefully this helps.
Yuvi

Gabriel

4/10/2020 10:00:47 pm

Yuvi - Were you getting a error message when trying to register using your edd account # ? Is that where the issue began with you ? I just got my edd account number in the mail and when im trying to register it and i keep getting an error message

Mallory

5/13/2020 09:16:34 am

Hi Gabriel, did you ever sort this out? Im havig the same issue and cannot reach anyone on the phone.

Savannah Williams

5/17/2020 08:38:54 am

Hey!! I have this exact issue as you. I reopened my claim but it isn’t working
Maybe I’m doing something wrong?

3/31/2020 08:50:29 am

I tried the 800 480 3287 with the 3210 trick today and says the offices are closed and to call back between 8-12 (I’ve been trying since 8 on the dot and it’s now 8:45). Yesterday when I did this later in the day, it said that the maximum number of callers are in line and to try back later.

I then tried the 800 300 5616 welcome trick and was about to be put in line but then told thst the maximum number of people are in line (around 8:40 between the other calls above).

This is so frustrating. It says to send an email but once it’s sent, it lets you know that it will take 5-10 business days.

I received my paperwork but I have since been laid off instead of the reduced hours which I was in when filing the claim. It says I need to make this change within 10 days of mailing date (3/24).

Katie

4/1/2020 01:03:33 pm

J, What is the email address it instructs you to use?

Eric S.

4/2/2020 11:10:02 am

How long did it take you to receive paper work? I filed 3/19 and still haven't received mine. - Thanks!

Scott

4/1/2020 03:32:51 pm

My wife filed over a month ago and have not received a check yet. Shows paid on the EDD website but no check sent to us yet. She has received 2 weekly paperwork requests and have filled-out. Struggling and need some help!

Scott

4/6/2020 10:25:59 am

Just got our benefits, finally after trying all of the numbers someone answered and we got to the right person (3 hours of trying/waiting). Please keep trying all of the tricks. Thank you all!

Stacy

4/6/2020 11:12:55 am

You called today (4.6.20) and got through?

Ryan

4/6/2020 12:38:50 pm

Scot, do you have any tips? Which phone number, what options you chose, that stuff?

Ryan

4/6/2020 12:40:41 pm

Scott I know they are closed now, but if you have tips, I will try them first thing in the morning.

Yuvi

4/6/2020 03:52:43 pm

Try calling 714-687-4400. This office is in Anaheim, Ca.
I got a live person when I called this morning and she was able to help me.

Dana

5/28/2020 03:40:32 pm

They put your benefits on a card. But should have sent you a check already. Call the EDD Bank of America at :
Bank of America EDD Debit Card Cardholder Services

1.866.692.9374

Hope this helps

Ryan

4/6/2020 12:39:47 pm

I know they are closed now, but if you have tips, I will try them first thing in the morning.

Yuvi

4/6/2020 03:53:41 pm

If you are in California, please call 714-687-4400 to get a live person.

Ryan

4/6/2020 04:37:42 pm

Yuvi,

I did call that number earlier, but apparently they also close at 12 lol. I will try again first thing tomorrow morning. Thank you!

vick

4/7/2020 08:34:16 am

I called this number and they said they couldn't help me with anything to do with claims and then she transferred me to the 1800-300-5616 and then it hung up :) love that

Yuvi

4/6/2020 06:11:53 pm

Ryan, thats weird. I called that number like at 3pm today and spoke to a representative. Was on hold for about 20 minutes and then I got a rep who took about 5 minutes to fix my application and get me approved. Yes, please try tomorrow morning and hopefully you are able to get it resolved.

Leif

4/7/2020 09:01:57 am

Hello,

I am having a hell of a time attempting to reach these incompetent people.

1.) About 45 call attempts to actually get to the automated portion.

2.) Answer all questions until asked for SS number.

3.) Place SS number and verify it is accurate.

4.) A long pause......

5.) "Our system is unable to take your call. Good bye."

I tried the 671 trick after pressing 1 for the language. Same result.

Anyone else experiencing this?

Kory rich

4/7/2020 09:13:34 am

Yep. I’ve been calling 200-300 times a day starting at 8am. I’ll get the “thank you...” msg 49/50 calls . And even when I get the welcome message it kicks me off after I enter all my info. Insanely infuriating

Ryan

4/7/2020 09:41:59 am

Kory, same here. This is such a shit show. I hope someone is held accountable for all this nonsense. There should be better communication at least.

Philip

4/7/2020 09:41:03 am

Called the 714 687 4400, had me push 0 a hundred times but after 13 minutes of trying someone answered, was not able to help me with my wage adjustment for my UI claim. I was transferred to the general 1800 300-561. tried the welocm .. thank you trick and entered the 671 got to the SSN portion of it waited a minute for a response. Said " System is unavailable please try again later" this is after 2 hours of trying everything. The 5-7 days email is looking better then this.

ryan

4/15/2020 12:31:49 pm

same thing happened to me. "sorry this office has nothing to do with your claim..im going to transfer you". It's also been 10 days and I still haven't gotten a response via email to my claim question...so don't get too excited.

Leif

4/7/2020 11:06:09 am

If someone gets them, could you tell them that I said, "go f yourself"?

Kelsey

4/7/2020 11:32:52 am

Been trying all day, need to cancel my original claim which was reduced hours.. now filling under laid off plus my work paid me out an extra two weeks and my sick leave... can’t get a person on the phone for the life of me... called over 300 times, got pass the social security check 4 times just to have it drop. Sent an email over a week ago, still nothing

Daniela

4/7/2020 11:54:01 am

I’ve called about 300 times and have had no luck on speaking to a rep!! This is ridiculous. I’ve started calling as soon as they open at 8am and have not stopped till they close. I’ve tried multiple numbers and the tricks people have put on here but nothing works :( they get my social and say they’ll connect me with someone then hang up.

Ariana

4/7/2020 12:00:27 pm

The 6-7-1 trick worked for me today! The first few times I was told the line was too busy after pressing 6-7-1 and entering my SSN#, but after a few tries they put me on hold. I Was given a wait time of 2 mins. I ended up waiting about 10-15 and had all my questions answered by a very lovely lady!

Ryan

4/7/2020 01:12:30 pm

Ariana,

So is it 1 (for english), then 6-7-1?

Was it 6(pause)7(pause)1?

Can you give specifics please?

Thank you!!!

yuvi

4/7/2020 01:37:48 pm

Press 1 for English.
Wait for him to start speaking then press 6, wait again and press 7 once he starts talking again and then press 1. Just saves time and you dont have to listen to the long boring message.

Sakina

4/17/2020 09:32:13 am

Which phone number???

Chris

4/7/2020 12:09:12 pm

Well, I'm glad those who got assistance through the 714-687-4400 number did so because like others have mentioned today they won't do anything :( I got through about 8:20am today, guy put me on hold, when he returned he asked for my social then said he couldn't help and dumped me into the general 800 number which we all know is lottery odds to get to a person. After hundreds of more attempts at 714-687-4400 I got through to a female who said she was in the overpayment department and couldn't (more likely wouldn't) do anything for me. I'm beyond pissed at this point. Good luck to everyone going forward...

Jess

4/7/2020 01:11:20 pm

I found this thread a few days ago, and I have tried all the numbers posted here... none worked. Its been two weeks and I have not been able to get through to an actual person. I sent a question through UI online and got a response. You are better off going online and sending a message through the "Contact us" link. its says it takes 5 to 7 business days to get a reply, but I got a reply in two days.

Shana

4/7/2020 01:35:14 pm

Thank you so much for this info.

Chris

4/7/2020 01:53:11 pm

Tried that today, fingers crossed!

Allana

4/8/2020 01:31:40 pm

How did you send it on contact then through “contact us” link since there’s no email. Unless you sent it via snail mail?? Thank you

Moni

4/13/2020 04:18:45 am

Jess, they actually responded to you UI online. I was Approved but when I certified for the first time the two weeks were disqualified. I don’t know why, I cant talk to a live person and theY haven’t even sent me a letter with the reason. I’ve sent three messages and haven’t received a response or letter.

Haleana

4/30/2020 09:51:48 am

This is the same with me! My first two weeks are disqualified, and I have no idea why.

Yuvi

4/7/2020 01:55:18 pm

When you get a representative at the 714-687-4400 number that is willing to help, then you will get your answers. If you get a rep that doesnt give a s*** then you wont get anything accomplished.
The representatives at this number are capable of transferring your call to a rep over at the 800-300-5616 office quickly if they REALLY wanted to help.

I spoke to a wonderful lady yesterday who transferred my call to the 800-300-5616 and actually waited until she got someone on the line before transferring me. I literally almost cried when she did this for me. These are the employees that care. All I can say is keep trying.

These are the numbers that I have:
If you need tech support and are unable to completely setup your account call 855-327-7058.
To change the DOB or a mistake that was entered in a claim, I was given 866-401-2849....option 1-1-0.
I also tried 800-480-3287- But had no luck with that number.

If you call the main number, you have to hang up and callback, hang up and callback until you hear a "Welcome". Then press 1 for English. It might take 30 tries but I have had luck with this trick.

Ryan

4/7/2020 11:37:02 pm

Yuvi,

Up above you said you got someone at 714-687-4400 at 3:50 pm on the 6th, and you were waiting on the phone. Then at 3:52 pm that same day, you said you had called and talked to someone that morning. Were you able to call and talk to someone twice?

Yuvi

4/8/2020 09:23:28 am

Hello Ryan,
Yes I have been calling non-stop because I not only applied for myself but for my husband as well. I got someone both times on the 6th.
I tried calling again yesterday the 7th (for my sister this time) but I didnt have luck getting through this time.
I did find another number online this morning and my sister got someone after 2 rings. 714-736-3000 is the number we called.

We explained to the rep what was going on and how its extremely hard getting through the main number. She said, ok hold on, let me get someone on the line for you. 10 minutes later my sister was speaking to another rep who helped her..

DO NOT let them just transfer you. Have them call first. Chances are the main guys up there will answer a call if its coming from an internal number vs if you call from an outside number.
Hope this helps.

Yuvi

JAY link

4/8/2020 08:45:30 am

CAN ANYONE PLZ HELP ME OUT! I am trying to submit an initial online disability form but won't go through due to a ERROR 318 (whatever that is) I keep calling the 800 number no luck. I've tried calling the above # and still no luck

Yuvi

4/8/2020 09:28:13 am

Question, have you applied for disability or unemployment in the past?

Jay

4/8/2020 10:19:25 am

Hi Yuvi,

I went ahead and called the 714-736-3000 number. I got ahold of someone within a few minutes. However she stated that the number was just for interviews. She went ahead to try and connect me with an agent but of course they were all busy. She said she would give an agent my call back number and they would call back before the end of the day. Now let’s wait and see how true this is.

Emma

4/8/2020 08:47:35 am

I've been trying each morning and the past two days I haven't even gotten past the automated answer on the 800 number. The 714 number makes you continuously press 0 to stay on the line, how long have people who've used that had to wait for? Anyone else having any luck?

Shane

4/8/2020 09:19:35 am

Been trying this number for the past 20 min and I keep hitting 0. Hope it works I'll let you know.

Yuvi

4/8/2020 11:32:44 am

Hello All, I got another number...this number seems to be a San Francisco number. All my co workers seemed to have had good luck getting thru this morning. 415-351-7200

Chris

4/8/2020 01:21:01 pm

Thanks, will add it to my growing arsenal of numbers to try tomorrow...

4/9/2020 12:20:47 pm

Hi Yuvi,

First of all, thank you so much for posting the 714-736-3000 number. After trying the 800 number for 2 weeks straight and getting automated messages time and time again, I was losing hope that I was ever going to get help.

I called the 714 number above and got an answer after 2 rings and was transfered to someone that helped me. I applied for unemployment at the end of February and was so frustrated that I could not get a hold of anybody to help me.

Thank you!

Diego

4/8/2020 12:03:23 pm

I got through this morning. Called the 1-800 number and did the 1-6-7-1method. Took about 20 minutes if trying to get through then entering my social then being cut off then trying again but I did manage to get through. Was on hold for about 40 minutes then spoke to someone who resolved my issues and answered my questions. Started calling right at 8am. Keep trying eventually you will get through.

Chris

4/8/2020 12:11:28 pm

Another day of trying several numbers with no luck... what baffles me is that with the increase of incoming calls, EDD continues to work a 4 hour day and doesn't consider going to an 8 hour day (and 6 day work week) to help with the workload. Idiots.

Felicia

4/14/2020 02:06:37 am

This is an inaccurate statement. The 800# is built to only function from 8-12, which they have extended to 12:30. The system is not made for the hundreds of thousands of claims being processed.

The employees are actually working from 6am-8pm M-Sat and 6am-5:30pm on Sundays. 90,000 claims are being processed daily so keeping that in mind the number of claims at the end of the week that have been filed is well close to 450,000.

The system is not set up for this type of crises so it is creating flags when claim forms are submitted. Employees have to change and correct each form manually in the system.

A lot of staff is now on emergency telework and working from home. Not everyone is allowed this safety or even given the option to work from home. Some have to leave their kids and family to work in a building with no hazard pay and given little information on the promises given by the governor.

Maybe the frustration should be voiced to the governor that gives many promises and little resources.

james

5/4/2020 12:02:21 pm

its been like this for years now. Its always been this difficult to get through, yet no changes have been made. This is crazy

Yes

4/8/2020 12:42:36 pm

I called 714-687-4400 and was placed on hold, after about a minute or two an automated recording of of a woman states a generic "We have many calls, blah blah and if you want to continue holding please press zero". After pressing zero about 6 times I got a live person and explained by situation. The woman was nice however said that they only deal with over payments and she transferred me to the main 800 number and got the dreaded "Thank you" message.

I called the 1-800-300-5616 and got the "Thank you for calling" message multiple times. I would hang up as soon as I heard it. Once I heard the "Welcome" message I pressed 1 (for English) and then pressed 6-7-1 while waiting a few seconds in between pressing the numbers. Sometimes I was interrupted by a message from a woman who states a COVID-19 message however it gets you back on track afterwards.

After pressing 6-7-1 I would get a message asking for my SSN, i would enter it and then it would repeat back to me and have my confirm by pressing 1. Sometimes there were long awkward silences. Once this is complete you will get one of the following two messages;
"We're sorry, the system is currently unavailable, goodbye." and then you are disconnected.
"Your call is being transferred", if you get this message you on the way to a live person! Unfortunately for me I got this message at 11:58am and after being in queue for 3 minutes I got a message stating that the office is closed and to try back during working hours. They close at 12pm.

It was disappointing however I didn't get upset, I will try again tomorrow. I highly recommend putting on background music and enjoying a nice cup of coffee while you call.

shirin

4/14/2020 11:43:24 am

how are you guys entering the 6-7-1? once the guy starts talking i press 6 and then it just hangs up on me, like a failed call. i can't even press the next number? this is so frustrating

Jon C

4/16/2020 11:45:07 am

Make sure you get the message that opens with "Welcome", and not "Thank you". "Thank you" means call back again and no matter what number you press will hang up.

andrea

4/9/2020 09:37:34 am

Yuvi
Thank you so much for that number, I tried this morning and got right through to someone who was able to help with my account, the number I called was (415)351-7200 for EDD unemployment

Kelsey

4/9/2020 10:13:20 am

I called several times again today, got past social check to hear your “call will be transferred” just to have it still hang up on me 3 times in a row..

Nicky Cutler link

4/9/2020 11:01:10 am

I called the 714-687-4400 and pressed 0 several times. I was able to get right through to a live human who ended up not being able to help me as she was just appeals and something else. I tried to smooth talk in order to get a transfer to an actual agent but she could only transfer me back to the main line where once again I was hung up on. I worked in two states and initially in order to file on line didn't make a reference to working in Louisiana most of last year. So that has screwed up my maximum benefit. I didn't fall under appeals because I wasn't disqualified, I just need an adjustment. So I need to speak to a claims specialist. And here we are not getting through and not getting paid as well. If anyone gets a new number, post it on here!

Nay

4/9/2020 01:59:48 pm

Hey guys, I just wanna let you know this post has really helped me and my husband. Like all of you i have been going in circles for days with these number combos. Today this worked for both Him and I. Dial ‭(866) 401-2849‬ press 1 for english. Wait for him to say the speal. Press 1 again than another speal than he will say press 0 for an operator. Than theres a slight pause and he asks for the social number. You have to call between 8-12. When I tried I got right through first call. Wait time 5 mins. I had an extremely rude lady who did not want to help. But I have learned that if this is your first time applying for unemployment the process is longer. She told me it takes 10-15 days after they receive the verification documents to be approved or denied. The documents are your social and license or whatever you sent. When my husband called both him and I tried back to back for hours he finally got through. They told him that he is on day number 3 out of the 10-15 days to wait approval. He filed on march 15th and sent verification on the 27th of march (the same day he received the letter in the mail asking for verification) if this helps to put things in perspective.

Brian t

5/11/2020 11:11:09 am

10-17 business days or do the count weekends?

Emma

4/9/2020 02:09:26 pm

I wanted to share that I FINALLY reached someone today. I used the 714-687-4400 and got someone after about 5 minutes who redirected me.
My issue was that my wages said $0 and my benefits were stated as $0. It turns out that is often an issue of identification verification, as it was in my case. I just received a letter in the mail TODAY asking for two more forms of ID to verify my claim. For reference, the letter is dated the day of my claim - 3/15/2020, and was sent two days ago 4/6/2020. That gives you an idea of how slowly these things are being processed. Good luck to everyone!

Hayley

4/13/2020 03:10:42 pm

Hey Emma, I think I’m having the same issue.
On my EDD portal it says $0.00 for wages and I need to certify for benefits but haven’t received anything in the mail. Do you know if you can call to certify or did you have to mail two more forms of ID? I filed 3/23

Ron

4/10/2020 08:30:44 am

I applied for unemployment got letters to send back to them. Once I sent my letters back I logged on to my account and it is saying “disqualification “ for the 1st & 2nd week. I didn’t even get a certify notification as well , Why is that? I’ve also been trying to get a hold of customer service, it just always hangs up.

Yuvi

4/10/2020 10:27:40 am

Ron,
Do you remember if you answered "Yes" or "No" to question "Have you been searching for a job?"

I helped my sister apply for unemployment and when it came time for her to certify for benefits I did it for her online since its quicker and well, I answered "No" to above question and she became disqualified for benefits. We called to find out why and EDD rep said that everyone affected by the pandemic must answer yes in order to get their benefits. If you answer no you automatically become disqualified for those weeks and must wait until next certification period to recertify. Now she has to dispute it to get paid for the first 2 weeks.
Hope this helps.

Ron

4/10/2020 08:09:33 pm

Yuvi, yes I answered “yes”. It was a paper of 8 questions. So how will I be able to dispute it? I haven’t even got my unemployment card yet. Others at my job has gotten it. I never received a questionnaire online either.

Moni

4/13/2020 04:56:20 am

Yuvi, Im having the same problem. I was also disqualified for the first two weeks. I actually did answer NO on that question, but so did my coworkers and they received their Benefits. And the system is not letting me recertify for the following two week as well. Is you sister having that same issue? How do I dipute It?

Moni

4/13/2020 04:50:21 am

I’m having the same issue. And I haven't received any letters saying the reason why. And I didn't receive a continuing claim form for the following weeks either.

Ron

4/13/2020 08:06:50 am

Moni, same here. I didn’t get anything else in the mail. It’s so frustrating

Haleana

4/30/2020 10:30:10 am

Hey guys! I'm having the same issue 4/30/2020. How did it turn out for you guys??

Mayra

4/13/2020 09:57:38 am

I'm having the same issue, have you had any luck or received an aswer?

cariny perez

4/10/2020 11:53:08 am

Called the San Francisco number 415-351-7200 and got through in 5 minutes. The operator re-directed me to the 714-687-4400 number where i got through after 1 hour of waiting and pressing 0 to wait. All the claim adjusters were busy so they got my number and said they would call within 24 hours.

cariny perez

4/10/2020 04:27:18 pm

Follow up: was contacted by claim adjusted who was able to answer all of my questions 5 hours later. Number was from Anaheim, CA.

4/20/2020 10:55:17 am

The SF number worked. Wait time was 20 minutes. The lady that answered was ultra helpful.

Jon

4/10/2020 12:29:17 pm

I called the 415 area code phone number listed above. The lady said she was in the interviews department but gave me 310-330-5905 and said I should be able to get through to someone there. I am currently in a loop that says the operators are currently busy press 0 to continue to hold.But at least it isn't transferring me and hanging up on me.

Jon

4/10/2020 02:56:04 pm

Follow up on my earlier post. Calling the 310 area code number worked. Took 1 hour and 50 minutes to get a person, and have to keep pressing 0 over and over again to stay in queue...However they have no understanding as to why the claim shows $0 for a self employed individual other than "you don't qualify for state unemployment." Which is blatantly wrong...

Nay

4/11/2020 11:00:49 am

Jon you will get a chance to reopen your case. It will b online under claimed benefits. It takes a while though. Took me 1 month to get approved. This Same thing happened to me. After u reopen the case it will ask you new questions. Specifically about corona virus and being self employed.

Amanda

4/13/2020 08:30:08 am

Literally just got through on 310-330-5905

Ron

4/13/2020 09:06:20 am

For unemployment or disability?

Moni

4/13/2020 11:05:43 am

Do you know the hours this number is available?

Haleana

4/30/2020 10:37:39 am

This just leads to verizon saying "cannot complete call as dialed"

kelly Mitchell

4/13/2020 09:45:17 am

Thank you so much for this tip. It was a life saver 🙏

James

4/13/2020 09:57:41 am

Got disqualified for the first two weeks because hey cant confirm me identity. Unfortunately I lost my I'd and with the dmv closed I cant get a new one. Anyone help with this how they can confirm my identity

Felicia

4/14/2020 01:29:30 am

https://www.edd.ca.gov/pdf_pub_ctr/de1326cd.pdf

Acceptable ID documents

4/13/2020 10:17:24 am

Got through with the 310 number. She just transferred me to the Oakland office, Im currently on hold to talk to another live rep.

Sarah Anne

4/13/2020 10:18:30 am

I called the 714 number at 10:17 on 4/13 and was told she was the switchboard and couldn't even access my account.

Taylor

4/13/2020 10:31:06 am

I been trying to get a hold of Live rep at EDD UI for 2 week already.. i’M very frustrating due to on line states I’m disqualified for my first and sec week.. any suggestions?

Amy

4/14/2020 09:16:22 am

I’m having the same problem, I ended up filing a new claim and it processed but I think that means I won’t be back paid for last 3 weeks. What I think happened is my employer didn’t notify EDD that they laid us off, ugh I’m so furious trying to figure this all out but maybe that happened to you? They also said if they can’t confirm your identity you won’t get accepted. I’m trying all these tricks to get through to someone but not working for me. I made it to the welcome page many times but hangs up on me after I put in my ss. Message them through UI online-it took 6 days but I got a response.

EDD is a complete joke.

Mayra Guevara

4/13/2020 10:40:05 am

Currently on hold on the 714.687.4400 been here for 30 minutes. System continuously has me pressing 0 to reach an operator.

Travis

4/13/2020 10:57:17 am

same. if you get through let us know how long it took, i got through to the hold queue earlier and my phone disconnected....

Moni

4/13/2020 12:58:27 pm

Im currently on hold and is been 1 hour at the same number

Julie

4/13/2020 10:58:11 am

Still no luck! Been calling 800,714

Moe

4/13/2020 11:02:31 am

Does anyone know the hours of operation for the 310-330-5905?

Sarah

4/13/2020 11:16:01 am

just curious if anyone actually been connected to a human being after the part where you enter your ssn? I've gotten to that point maybe 8x out of 400 attempts where it says it will connect me and then says "due to call volume, etc." and then disconnects.

Has anyone actually gotten thru ever!?!?!

Also does anyone know of a way to email your question, without having an account?? (my claim had to be faxed so therefore I don't have a UI online acct)

anyone else having issues with faxed in claims???

what a nightmare.

Cammi Ray

4/13/2020 02:18:28 pm

Me ! So I actually filed unemployment August 18, 2019 I exhausted my benefits at the end of December and I have been unemployed ever since so I went online to my account and there’s no option for me to reopen my claim I’ve tried emailing them and they don’t answer I emailed them 3 to 4 weeks ago never got a response the only option I had was to fax them a letter on my end it says the fax went through and I sent that April 1 I still haven’t heard from them

Eric Satterberg

4/13/2020 11:47:48 am

Hello Everyone - UPDATE- I GOT THROUGH ON 1800-300-5616! Got my answers questioned. Don't give up. After the Welcome message hit 1. wait for female voice to finish her spiel then hit 671. See below for more detailed info.

I tried calling all of the other numbers listed on this page. Usually weekday mornings right at 8 AM and giving up within an hour. No matter what number I called I always seemed to be kicked back to their mainline only to be hung up on due to high call volume after I gave my SS#.

TODAY (Monday), I called around 9 AM. I called the number where you just hit zero until someone picks up but no one did after a few tries. Then I thought I'd try the mainline. After several attempts (maybe a dozen?) of the "Thank you message" I finally got the "Welcome Message". I hit 1 to pick my language. then 671 after the female voice was done. This took me to another tree that I hadn't heard before. Something about UI Technical support only. I chose 3 to talk to someone about my claims. I was then told I had an option to be called back in 5 min. I gave my phone and name and a person named Jade called me back in about 30 min.

She answered all of my questions. Here is a timeline of my Edd experience:

- Applied for benefits due to corona virus 3/19/20
- Never received official approval
- March 31 get an email to certify for benefits. I report excessive earnings.
--Then I see a reopen claim notification- I do nothing.
- On April 9 I receive a notice of unemployment insurance award but the WBA
and MBA are zeroed out. All of the info is zero except my info.
- On UI Online it says my claim balance is $11440.00 - WBA $450
- I wait Sunday 4/12/20 to certify for benefits. But I never get notice.
- I then decide to fill out the re open claim notification form.
- 4/13/20 Monday morning I talk to Jade and she confirms that my claim has
been amended and good to go. She hits some buttons and she allows me to
certify for benefits online for the last two weeks. She also says she is going
to send me a NEW insurance award that has the official info.
- I ask her about the additional 600 and she says they are still waiting for
approval from Sacramento.
- She says the "re open claim button" is only there when you report excessive
earnings. She says you do not have to fill that out.

Hope this helps!

Steph

4/14/2020 08:33:46 am

I just called that number. Got the guys message it didn’t even get to the language lady. I tried the 671 trick but it would keep hanging up on me after i hit 6

Steven Wayne Brown

4/17/2020 09:37:10 am

I know cant even get through at all!! What am I going to do it said call that # to talk to a rep!!! HELP Please!!

Moni

4/15/2020 09:34:08 am

I finally got through the 1800-300-5616 yesterday morning at 9:30. I was on three different phones dialing the number until one of the phones got the WELCOME message. I waited for the message to end and dialed 1 and then pressed 6-7-3. I tried 3 instead of 1 this time. I was told my hold time would be 6 min but I was on hold for 40 mins. A very nice lady answered and she was able to fix the problem with my claim. Don't give up on the main line.

Jon C.

4/16/2020 11:35:15 am

I got the message and was able to enter my SSN, however it said all systems busy and it just hung up on me

Jeremy de la Garza

4/13/2020 01:31:13 pm

Thank you Eric, much appreciated for all of the great info!

Cammi Ray

4/13/2020 02:02:29 pm

Hi does anyone have information on extensions? I originally filed my ui claim 8-18-2019 and I exhausted my benefits 12-28-2019 I am still within my benefits year ... and haven’t found a job . I’ve been trying to reach edd but no luck 🤷🏽‍♀️😩

Hayley

4/13/2020 03:15:59 pm

Hello everyone, let me know if you’ve had this problem! On my EDD portal it says $0.00 for wages and I need to certify for benefits but haven’t received anything in the mail and some people say you can certify online (which I don’t see that option) and on the phone everyday I’ve been calling on these numbers listed and have yet to get ahold of someone helpful they just refer me to the customer service line.... On my EDD portal it says $0.00 for wages and I need to certify for benefits but haven’t received anything in the mail. How do I certify for benefits and why is this so hard to find someone at the EDD office to help me?? I filed for unemployment 3/23!

yuvi

4/16/2020 12:43:36 pm

My husbands and sisters also say $0.00 for wages. When he called and spoke to someone we were told that it says zero because they were waiting for my husband to submit proof of identity. It took a while before he got a letter requesting this information. He applied on 03/15/2020. Once EDD receives this information in the mail then they will update their systems. They are really behind. We faxed AND mailed all necessary documents over 2 weeks ago. It really is insane. They should update their system to make it easier for the unemployed to get their questions answered.

I called one of the numbers listed on here a few weeks ago to try and get answers and the woman who answered said she couldnt help me and you can hear they were having a good time in the background. It bothered me so much because THEY have a job so they could care less about others. She said she was the secretary and couldnt help me. It amazes me how some people dont care whatsoever, they just care about a damn paycheck every 2 weeks.

Nicole

4/20/2020 12:59:35 am

Hi! Were you able to figure this out? My boyfriend submitted the identity verification documents 2 weeks ago and we still have heard nothing :(

Mayra

4/13/2020 05:01:21 pm

Just called the 415.351.7200 number and had no wait, very nice lady answered and transferred me over to an agent that was very helpfull. When I submitted my certification it immediately said "disqualification" turns out the system automatically did that. She was very apologetic and fixed my problem on the spot.

Steven Wayne Brown

4/17/2020 09:31:45 am

same here but cant get through to get it fixed!! HELP ME!!

Jay

4/13/2020 06:28:22 pm

I called 310-330-5905 and can't get through. I was in a loop for 2 hrs that says the operators are currently busy press 0 to continue to hold. I did my certification for 03/22/2020-04/04/2020 on 04/05/2020 and it's stuck on pending. I have also emailed them through the UI online... No LUCK this is a bunch of BS

Dawn Adams

4/19/2020 04:11:45 pm

Same here. Stuck on pending. When are they going to make the payments? Who do I call? Help please

Melissa

4/14/2020 08:16:51 am

I had been trying to reach the unemploymemt insurance to talk to a represantative and i would never have any luck . Everytime i called the 18003005616 the automated message would just say they had too many callers ..i dialed 172 times yesterday right at 8 a.m and i had no luck ..sometimes it did go through to the message that says " welcome ,thanks for calling the UI department etc.,etc." And i would enter my social and it would just tell me the system was unavailable and it will hang up .....Today 4/14/20 i called the San Francisco number which is (415)351-7200 and a really nice lady answered almost right away and helped me with my questions ...im super relieved . Try it out it does work

Mayra

4/14/2020 08:31:48 am

You can try one of the following key combinations on each prompt. If it does not work, hang up and try the next combination.

Combination 1: 1-2-1-1-7
Combination 2: 1-3-0
Combination 3: 1-5-1-1-0
Combination 4: 1-6-7-1
Combination 4: 1-6-7-3

These numbers are direct lines to case workers. They all begin with the first few digits, so you can keep trying a new one until you get someone.
213-477-140x

Sample numbers to try:

213-477-1400
213-477-1401
213-477-1402
213-477-1403
213-477-1404
213-477-1405
213-477-1406
213-477-1407

Alternative numbers
310-330-5905
415-351-7200 (San Bernadino)
530-741-4151
619-525-4995 (call after 12pm)
714-687-4400 (Orange County)
909-383-4663 (Pomona)
916-653-0707 (EDD general information line)
916-654-0453 (Sacramento Disability Office)
916-654-9140 (Sacramento)
800-547-2058 (Vietnamese line, press 6-7-3, enter SSN, press 1)
I personally got through on the (415) number I did call somewhat late around 5 in the evening and I had no wait time.

Good luck everyone 🙂

Chris

4/14/2020 09:13:41 am

FYI Those 213 numbers have been out of service for a while...

Amy

4/14/2020 09:28:02 am

How did you get through so late-that must be the trick because I thought they all closed at noon!

Mayra

4/14/2020 09:36:18 am

Hi Amy

I called at 4:46 and as soon as it rang a lady answered I was transferred to a case worker in my county (L.A) she the looked at my case and said she would call back and mentioned that they are there till 6 in the evening just the call center that closes early.

Cammi Ray

4/14/2020 01:01:56 pm

I called 415-351-7200 I was on hold for 30 mins then a lady answered and helped me .

Melanie

4/14/2020 01:29:55 pm

I called 714-687-4400 around 11am today. After pressing 0 to continue holding for a total of 2 hours and 24 minutes, I was disconnected and got a fast busy signal.

Forrest

4/14/2020 01:47:46 pm

I called 619-525-4995 and got a hold of a man asking for my SSN#, then he said he would transfer me... it hung up... I then called the 415-351-7200 and eventually got a real person to put me on hold... was on hold 15min, then was hung up on again.... I CAN'T GET THROUGH!!!

Sydney

4/14/2020 01:59:50 pm

SAME HERE!! EXACT same thing happened to me

Yuvi

4/14/2020 02:54:40 pm

I have tried calling the 415-351-7200 with no luck. A man answers and says " EDD please hold" and puts me on hold. I wait for about 20 minutes and they answer and hang right back up. I called 5 times and same thing happened all 5 times. This is really annoying because this was the number I was calling before for myself and the rest of my family and would get help right away. A nice lady would answer this number but this time its a guy and he hangs up on you!!!!

4/15/2020 10:20:23 am

Its chaos with Covid 19 and I find this mouth breather's tip when I finally am able to get a hold of the 5616 english number and like an idiot I followed her instructions which forced the call the give me an automated message and hang up. I hope you get cancer Alisa, I hope you fucking kill yourself and suffer the most painful agonizing deaths imaginable you mouth breathing sub human piece of shit

Bruh

5/6/2020 08:48:42 am

Nah. Call back again, the disconnection happens most of the time. Which is obviously stated here, your comment was full of misplaced anger. Channel the frustration into calling until you get through instead of hiding behind a keyboard to talk shit and wish ill on someone who literally only helped you.

Thank you for your post, OP and thank you to everyone who has commented helpful info. We’ll get through this!

Forrest

4/15/2020 11:49:11 am

I finally got through to someone, she took my info (SSN, name, and phone #). She didnt really do anything, just said I would get a call back... But gave me no timetable, lol

Dana

4/15/2020 11:52:16 am

I've been on hold since 8 am i called the 415 # hung up called 714 # kept pressing 0 for 2 hrs and 310 another hour. This is driving me insane!

Hilz

4/15/2020 12:22:57 pm

Any luck anyone? I was fortunate to hear the "Welcome" and got to put in my SSN number but then said it reached the maximum amount of people and I got disconnected.

I'd honestly rather just hear the "Thank you" message because I know what to expect but hearing the welcome one.. i get my hopes up FOR NOTHING ! Ive been calling since 8am like most of you. Ive even emailed them for no luck either!

Maybe someone can answer my question: I was on unemployment last year because the school I worked at was out for the summer.

Well now, I am at another school and due to Covid, they closed. When trying to apply for unemployment this time though, it wouldn't let me file a new claim, I had to reopen it. Where the notifications symbol is, I reopened it. When filling it out, I noticed the legal name of my employer and the school are a little off. The legal name is correct but with a different school name.. so i clicked "Employer not listed." I eventually submitted it and it said it was received. Well a few days go by and I decided to check. To my surprise, the notifications thing said I had to reopen it when a few days before it said they received my submission to reopen. I ended up reopening it, again! It says it was received, again but I'm afraid Im going to have to resubmit it a 3rd time. I never received anything saying it was denied.

THIS IS SO AGGRAVATING! I know they are working hard and they have a lot of people calling in but this has been 2 weeks nearly of not getting through.

Jennifer link

4/15/2020 02:47:40 pm

Hi Hilz

I am in a similar situation, I re opened claim for the second time. then a few days later I got a notice to certify, I did. then a day later I received notice of disqualification.so Now Im on hold with the 714 number. i wouldnt reopen claim again wait 2-3 days and see if you can certify for benefits and hopefully its approved, if not then keep on calling and try all these tricks.

Hilz

4/16/2020 07:48:50 am

Hey Jennifer,

I never got a disqualification notice though...or anything to certify. When you open UI online, it shows a notification symbol.

When I originally applied, it said I had to reopen, so I did. After I applied, it said they received my submission to reopen it. A few days ago, I decided to check and by the notifications it said to once again reopen.

I've been calling nonstop .. like everyone else and no luck! I heard starting monday, they are suppose to be open from 8am-8pm now so hopefully i can figure it out.

Did you end up getting through ?

roberto

4/16/2020 02:13:27 pm

619-336-5422 Jerri for unemployment, direct line. If she can answer she has been very helpful. Out of the National City, CA EDD Office

Haleana

4/30/2020 10:48:41 am

Roberto= her answering machine is full. Not accepting calls

Lesley McDonald

4/16/2020 11:17:34 pm

I am having the exact same issue, I keep getting the reopen claim and not to certify... were you able to get it fixed??I started my claim 3/13... I received one payment and after that it started each week with the reopen claim.. I’m so confused and upset and can’t not get a hold of anyone.

karianne

4/17/2020 03:01:53 pm

Thank you X100, for the tips. I called the 619 number and her voicemail is full so I pressed 0 and a lady names Maria picked up. She took my info and said someone would call me back but if I didnt get a call to call back. I called back a few hours later, doing the same thing, pushing 0 when the voicemail is full and a lady picked up and helped me with my claim. Ive been trying for weeks and this definitely worked. Dont give up!

Jennifer link

4/18/2020 10:59:35 am

Hi Lesley
I suggest you call the 415# after 2pm, it worked for me and she was able to fix it and was approved. Then Friday was able to call to receive my EDD card in 5 days. Good Luck! Do not reopen claim again. She said it just resets the process.

gina g.

4/16/2020 10:49:50 am

After calling the 800# 415# and other numbers I found on this thread (about 200 times since last friday), I finally got thru to the 415#. The 415# agent told me I had the wrong office for my claim. (I live in Long Beach); she transferred me to 909-383-4661. After an hour of wait time, a rep answered and told me that I had the wrong office (again) ....and told me to call the Anaheim office 714-782-1385. After a short wait, a rep took my ss# and phone # and told me someone would call me back "this week."
Fingers crossed.. I get my claim rolling.

I know how stressful it is to have questions and uncertainty about UI benefits . Keep calling, eventually, you will get thru.

good luck everyone!

gina g.

4/16/2020 09:03:52 pm

I received a call back in about 6 hours

Haleana

4/30/2020 10:52:10 am

714-782 just leads to "this is verizon wireless, call cannot be completed" and then hangs up

jon c.

4/16/2020 11:20:55 am

I called the 415# and got through, but was told my claim has nothing to do with their office. I'm in South Bay Area and he transferred me back to the main EDD line. I need to update my claim but I can't without speaking to someone

Jennifer link

4/16/2020 11:28:18 am

Hi Gina
I had the same scenario yesterday too. I tried several numbers, was on hold for an hour on each and finally reached my office 714-782-1385. I live in SCV. I’m also waiting for that call back. Hope it won’t take too long. 🙏.very frustrating but I understand too. Good luck!

Hilz ,
I couldn’t reply to your post. Yes you haven’t gotten the message to certify. I think if you keep reopening claim it will rest your process. I Reopen d twice and after 2 days I got the certify claim. So I would just suggest to wait and see if you see the next process which is to certify. Do not reopen claim agin . I received the certify message after 2 days of reopening case for 2nd time.
I did get through yesterday after trying a few numbers eventually I got the call back message too. Now just waiting for the call😬🙏
We can’t give, just keep in trying! Good luck guys!

Hilz

4/16/2020 01:14:58 pm

I sent another message down below and Im not sure if you saw it or not but after reading your message, maybe try calling the 909 I called? It is still a bit of a wait but maybe if you call at 8am you'll have luck getting through since you're not calling the 800 number.

Only reason I suggested it is because I lived in Santa Clarita too. I'm not sure if that even makes a difference though haha but maybe?? I'm in currently in Northridge now but considering SCV is so close just maaaaaybe it may work ?

Completely unrelated but my family still lives there so I frequent there like every day but because of Covid, I'm staying in.

jason

4/21/2020 02:00:40 pm

Hello Jennifer! I got through to a guy and he said i would get a call in the next few days. How did the rest of the process go for you?

Hilz

4/16/2020 11:58:30 am

After nonstop calling .. I finally got through! and NOT through the 800 number ! I actually called 415-351-7200 number and pressed 0 each time they asked ... which was about 15 mins . The man that answered was nice but wasnt able to help BUT he gave me another number. I asked him was it the 800 number because I already had it and didnt need it and he said , "No, its the office that is handling my claim directly." THOSE WORDS WERE LITERALLY MUSIC TO MY EARS ! haha anyways , i called that number and it took a long time, I'm not going to lie.. but she was able to answer my questions in 5-10 mins tops (i had a few) and get me certified and told me to check back in an hour and I can certify online.

I called the 909-383-4662 number . It took a while , not gonna lie but it was shorter than other days put together and I've been calling for at least a week or so !

Jennifer link

4/16/2020 03:00:31 pm

OMG I got thru and got benefits!!🙌🏽

Hilz thank you! I tried all morning to get thru, I just didn’t want to keep waiting for them to call. I tried several numbers this morning. I tried the 415- again like you suggested and with in 5 mins a sweet lady answered! She answered my questions and saw my claim and made all the adjustments, according to her it was all entered incorrectly by someone , which is why I had the disqualification. She fixed and all set! I’m getting paid for my 2 weeks plus disaster assistance! She mentioned to wait 3 days to call BOfA to set up my account and ask for a new card! Btw, I made this call by 2:30pm and I called the 415#.

Guys, just keep on trying! One number or the others! I know it’s frustrating but it will happen!😀Good Luck!

Btw: she did mention, DO NOT reopen claim more than once, it WILL rest your dates and you could loose a week of benefits! Call them if you see to reopen claim in portal!

Sakina

4/17/2020 09:45:46 am

This worked!!! Called the 415 #. Pressed zero twice back to back and they gave me the number to my office!!

Roberto

4/16/2020 02:20:58 pm

Here is another number you all! 619-336-5422 Jerri for unemployment, direct line. If she can answer she has been very helpful. Out of the National City, CA EDD Office

Mallory

5/13/2020 11:34:46 am

Is this a scam #?

Marissa

4/16/2020 04:05:47 pm

Hi! So I have been waiting for my funds for almost 10 days now. I certified my two weeks last Sunday 4/5 and still to this day it says benefits pending. I haven’t gotten any letters , emails nothing. It’s like my money is in limbo. Is anyone else having this issue. Trying to get someone live it a joke and I can’t email either. Anyone have advise?? Please help!!!

Steven Wayne Brown

4/17/2020 09:46:10 am

Cant get through to get answers either. so helpless right now. Help Please! All numbers hang up on me, no replies on email, and after I certified claim for weeks they disqualified with no reason why.

Jennifer link

4/17/2020 10:36:14 am

Hi Steven
Yes it is very frustrating but I would like to share my experience and hope it works for you. The lady that helped me mentioned that my info was entered incorrectly therefor it disqualified me, she was able to fix it and confirmed my benefits. I would suggest calling the 415-# around 2-4pm, it seems that’s when they actually answer. My stepdad tried that number onceI had success and he was able to get through not only once BUT 3 times!and was approved. Don’t bother calling in the morning all lines are tied up. Call later in the afternoon. She did mentioned they are opened 8am-6pm! Hope this works! Good luck!😁

4/17/2020 10:33:41 am

Same here. I'm based in LA and certified on 4/5 after getting my award letter a few days earlier. Until yesterday, status was "Pending." Now, when I sign in to UI Online, it directs me to a new page with links to File New Claim and Reopen/Manage Existing Claim. When I click on the latter, I see that the two weeks I certified for on 4/5 are listed as "Disqualification For Week...." THIS IS MESSED UP!

Hopefully, after Monday I can speak to someone and clear this up. Been calling for two weeks, same as everyone else.

Best of luck!

Jennifer link

4/17/2020 10:43:14 am

Hi Marissa
This is the number that I was given once approved. BofA 1866-692-9374, she said you will need to give them your info to set up your account, then they will mail out a card to you within 7 -10 days. You can request a faster service for an extra charge. I will be calling on Monday. Hope you are able to get your money soon!

Loren

4/17/2020 09:42:42 am

I thought they hired more people according to the news. Recieved a false penalty week. Not sure because I answered no to are you looking for work question. Or overpayment from four years ago.that was paid. Does anyone know how long a false penalty week last? Have not respond to my questions. Also I don’t have debit card anymore or account number. Any one has advise, please help!!!

4/17/2020 10:19:12 am

I called 1-800-300-5616 to reach a representative, but the voicemail says that the system "is receiving more calls than it can answer" and advertises UI Online before disconnecting. Entering in any number automatically disconnects the call. All local EDD office redirect to the 5616 voicemail when the UI option ("1") is pressed.

It is not also possible to reach customer service indirectly via the automated self-service line (1-866-333-4606).

Mikayla

4/17/2020 10:49:54 am

I was denied the past 4 weeks, stating they are "false statement weeks" and the automated message sent out also says "disqualification week". I have filed an appeal, mailed it and faxed it to the san diego appeals office. Trying the 415 number.. has anyone else been given a "disqualification week"?

Steven Wayne Brown

4/17/2020 11:52:50 am

yes 2 weeks

Mikayla

4/18/2020 09:29:18 am

I finally got a hold of someone on the 415. all she could tell me was that it was from a $100 overpayment while in between jobs last year, I paid the $100 back and a 30% fee as soon as i got the statement of over benefits but now I am disqualified for 5-23 weeks?? She transferred me to the san diego office but couldn't get through all day. Really hoping that they waive these "penalty weeks". Doesnt make sense that we can lose out on 3,000 ^ dollars for a small unintentional mistake made years ago thats been paid back.

Sarah

4/17/2020 11:12:57 am

Anyone have any further luck? I’ve been trying for 4 hours all week. Been calling the mail customer service line and no luck :( I get as far as enter your social... then long pause, then we’re sorry...and hangs up!
I have tried the 1-3-0 code and the 1-6-7 code.
I also have tried the 714-782-1385 # and I was waiting and pressing 0 for 2 hours with no pick up! I’m loosing help! Please help if any of you have got through! Thanks

Loren

4/18/2020 01:09:32 pm

So did anyone find out how long a false penalty last. I Assume from a overpayment that paid from four years ago. Never got through to anyone. Trying all the numbers listed.
Thanks

Leah L.

4/18/2020 03:30:29 pm

This didn't work for me unfortunately, I tried every trick suggested on this website without success :-( I also tried contacting EDD through Umployment Online, but I never got a response back to any of my emails in 2 weeks.
Here's what finally did work for me, and *bonus* it was easy and fast! I called my local EDD office at 2:30 pm Friday (took 5 mins, got 2 busy signals, hung up, got a live person on the third try).
I explained my situation, and even though it was after noon call center cutoff hours, they were able to immediately transfer me over to a live representative at the central office who was friendly & resolved the issue for me (wages missing, causing 4/5/20 claim to be denied) all within 15 minutes total.
*** This may be the key, I live in a rural area of California. If you are unable to get a hold of a human at your local EDD office, try calling a rural office instead.
Sincerely hope this helps sometime else, good luck everyone!

4/20/2020 10:15:42 am

what are the rural phone numbers? I'm in rural ca as well

Leah L.

4/20/2020 05:44:39 pm

Google EDD near me, or search Google maps for EDD. The local numbers will be listed

Leah L.

4/20/2020 05:37:33 pm

[Updated]

This is how I finally got through to a live human after unsuccessfully trying to call and email them for 2 weeks *bonus* it was easy and fast!

I tried every hack & trick posted online without luck, this time I called my local EDD office at 3 pm Friday. It only took 5 mins - 2 busy signals, hung up, got a live person on 3rd try.

I explained my problem and even though it was after noon, when the state call center closes, they were able to immediately transfer me over to a live rep at the state office who was friendly & resolved the issue for me (wages missing, causing my claim to be denied) all within 15 minutes total.

*** TL;DR
I called at an off-peak time AND I live in a low population, rural county in California.
If you're unable to reach a human through the state Unemployment phone numbers, or your local EDD office, try calling a rural office instead.

To find a rural county office, search EDD on Google Maps. It will show a list & map of offices with numbers.

Sincerely hope this helps someone else, good luck everyone!

Leah L.

4/24/2020 01:12:33 pm

[Update 2]

* Call later in the day (Got through 4 pm yesterday when I had to call again)

** Sample list of Northern California Employment Development Department low population county/city office phone numbers:

[ For local or more results, search Google or Google maps for EDD near me and/or
America Job Centers of California (EDD office finder) - https://www.careeronestop.org/LocalHelp/AmericanJobCenters/find-american-job-centers.aspx ]

1. Del Norte County, Crescent City:
707-464-8347

2. Trinity County, Weaverville: 530-623-5538

3. Siskiyou Co., Weed: 530-938-3231

4. Tehama Co., Red Bluff: 530-529-7000

5. Modoc Co., Alturas: 530- 233-4161

6. Glenn Co., Orland: 530-865-6165

7. Colusa Co., Colusa: 530-458-0326

8. Plumas Co., Quincy: 530-283-1606

9. Lake Co., Lakeport: 707-263-0630

10. Lassen Co., Susanville: 530-257-5057

4/26/2020 01:05:50 pm

I have missing wages too... have been trying to get a hold of someone for weeks, sent messages through UI online, etc. Certified for benefits but UI online says weekly benefit amount is $0, I assume because they need updated wages to go off of, but I cant get anyone on the phone to report the change to. Out of the blue last week I received Identity Verification paperwork and immediately sent it back in... did you have to do that too? Wishful thinking has me hoping it'll sort itself out but did you need to speak to someone and report your wages?

Haleana

4/30/2020 11:00:41 am

Who did you email?? I didnt even see an option to email. just snail mail. Which might be Better.

Michael

4/20/2020 10:22:57 am

Ive filed a reduced hours claim and received information in the mail regarding my claim. It shows I am eligible and will receive benefits, however I cannot check my claim online to provide hours worked per week. It gives me this error "Your information does not match the records in our system. Check the information you have entered. You must have filed an Unemployment Insurance claim before registering for a UI Online account." Since it's next to impossible to get in touch with a live person, I have no idea where to go next. Do I re-file the claim? UGH. I'm losing my mind here. If anybody has a number for a technical support line, it would be greatly appreciated!

Yuvi

4/20/2020 11:48:08 am

Hello Michael,
Did you receive an EDD customer account number? you must have received this number in the mail in order for you to complete setting up your account online. Once this is done, you can login and certify for benefits for the weeks available.
If you are receiving this information even after entering your EDD account number then you might want to call tech support number is 855-327-7058.

Yuvi

Yuvi

4/20/2020 11:55:58 am

Also, re-filing your claim will only alert their system and you will end up having to show proof of identity because the system will think its 2 different people trying to file under the same social. You will end up having to show proof of identity. Trust me, I filed for my husband twice because the exact same thing that is happening to you happened to him so I thought that by re-filing we could just "start over". 6 weeks later and we havent received anything. We call and he is being told that he needs to wait until their system shows that his identity verification documents have been received. Bunch of BS!

With all this technology, youd think their system would let you upload necessary documents via the internet vs having to mail everything.

Susy

4/27/2020 09:42:27 am

Did you find out why it said Check the information you have entered. You must have filed an Unemployment Insurance claim before registering for a UI Online account? I'm having the same problem. I got an approval letter and then an account number but i have yet to receive my check and it's been almost two months now.

Hayley

4/20/2020 12:23:04 pm

I’ve been calling since 8AM and haven’t been able to get ahold of someone 1-800-300-5616. The times when I’m able to put in my SSN it says system is available and hangs up....
For this specific issue I filed 3/23 and also 4/5 (didn’t know you shouldn’t file a claim again). I have the confirmation number when I filed on 3/23 and every rep I get ahold on others number I tell this to and they tell me I have to call the 1-800 number to get this fixed.... slowly losing hope. Anyone today gotten though?

4/20/2020 01:45:49 pm

This morning I was calling (800) 300-5616 a lot, couldn't get a "Welcome..." to save my life. Then when I did, there was a new message about the UI Online Assistance Center line, which is supposedly the one that's now open 8a-8p.

(833) 978-2511

Been trying this number for a couple hours, still no luck. There appears to be two versions of the same outgoing message, one longer than the other. So far they both end with something along the lines of "Sorry, we're currently experiencing more calls than we can answer. Try again later, loser." Ok, I added the last part.

yuvi

4/20/2020 02:04:29 pm

Hello Al,
I started calling the new 833-978-2511 number which is open from 8am to 8pm. I got through after about 15 minutes of continuous calling. I was using 2 phones to give me a better chance of getting through. Dont give up!!!

Hayley

4/20/2020 02:49:27 pm

Been calling that number using two phones for over two hours.... sometimes I get the welcome message but never far enough to speak to a rep.. that maximum number of callers are already on hold.... uh

4/20/2020 03:23:38 pm

Yuvi, when you got the rep @ (833) on the phone today was the person able to answer questions about your claim or just offer technical support info?

Charlie

4/20/2020 02:50:17 pm

I got thru to someone after trying for 5 hours straight using 2 phones today so far on the 415# but he claimed that my claim under my SSN is not handled by this # and that he is just a switchboard operator and has 2 dozen calls behind me. He transferred me without giving me the phone# he transferred me to and the hold queue sounds exactly the same. I guess I'll be spending another 5 hours waiting for someone to pickup on whatever he transferred me to. I've been calling 833-978-2511 for over 2 hours now as well and keeps saying maxiumum callers reached and hangs up.

Charlie White

4/20/2020 03:03:03 pm

I also emailed EDD 10 days ago with no response within the UI system. I've been sending my max messages everyday I'm allowed with no response to anything. They claim they will respond within 5-7 days and it's ridiculous they don't update this message during this pandemic to at least say they will respond within 2 weeks if they actually do respond to me within 2 weeks!

zjk

6/3/2020 02:55:45 pm

It took about 45 mins on hold, but I got through with 833-978-2511 number. The man was very helpful. Looked up my files, and agreed, that for 5 weeks i have not been getting owed UI benefits. They are still "outstanding" so I pleaded he cancel and simply resend. He said he would try, and put a special investigator on my case. I will not be able to pay July's rent if I got 8 weeks without owed money...so my life is in their hands.

Chante

4/20/2020 05:44:33 pm

Hey guys,
Seeing as a lot of people are in the same situation as me I feel it is my civil duty to pass the information along. I came across this forum last night and it was a total life saver. I’m not exactly sure to whom up above I owe this thank you to, but I came across the (415)# in the comments and decided I would save the number and give it a try this morning and low and behold IT WORKED! After about 20 attempts to the 1415-351-7200 I got through!
A little back story:
I’ve been out of work since 3/16/20 and filed unemployment 3/19/20. 04/07 FINALLY received a claim form in the mail for the first two weeks starting from last date of work but still had not received an approval letter, award amount, edd customer account #, JUST the claim form to certify. Tried calling all the edd numbers I could find but got the same “too many calls” message that everyone else received and was disconnected. I tried emailing them and no response still to this day! Fast forward to 4/13 finally received approval award letter, account number, etc in the mail! I hurried and certified online and got a “disqualification” notice next to the first two weeks that i certified for! I could NOT believe this, I waited 3 weeks just be disqualified! I almost lost it 😂 I attempted more and more times to contact edd and NOTHING! until last night that is!
CURRENT:
Woke up at 8 am 4/20 and began calling like crazy! Switching back and forth between the 1800-300-5616 and 1415-351-7200 like a mad woman! I tried the “welcome” greeting 6-7-1 trick I saw just to be disconnected after I enter my SSN or being told the server was busy every time! I gave it a quick break at about 9:30am and started up again at 9:45am. On the second call to the 415# they asked me to press 0 to hold and I heard “Hold music”, THAT WAS A FIRST AND BOY WAS I EXCITED! Out of all the calls and holds I had been placed on at the 415# I had never heard hold music, so my hopes were high! After about 2 minutes of holding I heard an angelic voice on the other end say “Thank you for holding, EDD, may I have your SSN?” and I literally was fighting back tears! A REAL HUMAN BEING FINALLLLYY! And let me tell you...they get down to business, straight to the point! She cut me off but apologized very kindly for doing so, “there’s just all of 2 million calls behind you honey, and I want to help as many of you as I can, I think it’s so unfair that so many of you are going through this and the only way to fix it is to contact us which is IMPOSSIBLE!” The lady informed me that some automatic claim form system that they have was basically down at the time we all applied and tried to certify so pretty much millions of people were receiving automated “disqualification” letters that aren’t in fact true! Within 5 minutes and a click of some buttons she informed me to go back to UI online and I would see all of the weeks from the beginning of my claim (even the disqualified ones) and to certify for all of them, the extra $600 a week would be applied to the week ending 04/11 and so on. Before she left she informed me that the 415# was not the office in charge of handling my claim and gave me the correct number for my location 1714-736-300. I’m located in the northbay region of the Bay Area, that’s why I decided to call the 415# it’s my area code! After getting off the phone I was able to certify online for benefits and payment will be in my account within 24 hours!! I am so relieved! It’s been a month and I can’t believe that so many people still haven’t received any unemployment ITS RIDICULOUS! i hope this helps someone else! The 415# works just keep trying and keep pressing 0 to hold 😊

Yuvi

4/20/2020 07:03:04 pm

Hello Chante,
Thats great! I added that number so I am glad you got a hold of someone.
Now I am having trouble and cannot seem to get through. Everytime I call, Im being told some BS that they cant help me and direct me to call the 800 number.
It is so frustrating because I was already getting paid and all of a sudden I get a notice that I need to reopen my claim??? I reopened it a week ago and today, it said I needed to reopen it again!!!!
I filed on 04/03 and I was paid so it doesnt make sense why i need to reopen my claim?
Maybe you should call the 415 number for me lol

I think their system has glitches and the only way to fix them is to call them. =(
I want to cry because I have kids and my husband hasnt gotten paid either and he filed 03/15/20.

Gabriel

4/21/2020 12:38:00 pm

Hi Yuvi, I finally got through using 2 phones, I was calling the local office in San Bernardino and somebody finally answered just to tell me that it was my office where im assigned to but gave me a number in Buena Park , they said it goes by SS# not where you live. I got through again to the right office but they said the system was down and that someone will call me once it's back up. I applied in late March and never received a account number just the mail in certification form . They were able to tell me that a card was issued and one week pay is in it . Still backed up 2 more weeks owed . I wish you luck just keep trying . 7147363000 call them and they will give you the right number to call. Wish everyone luck , overall this is BS with all this technology

4/21/2020 08:24:43 am

That's good news, Chante! I'm in a similar boat where I've been "disqualified" from benefits for the past four weeks. Hopefully mine's just a case of a glitch in the computer system, too, and a simple call can fix it. Now if I could just get a live person on the phone!!!

WHO'S GOT THE HACK???

Also, I'm in LA. Should I bother with the 415 number. Won't they just relay me to the 800 number?

Chante

4/22/2020 09:31:28 am

Hello Chante,
I called the 415 number and after a few calls, a nice woman answered. She helped not only myself, but gave me a number to call for my husbands claim. He called and got his questions answered. I wish all the representatives I have spoken to were half as nice as she was to me.
415-351-7200 is the number.
She was a real angel.

Noa

3/1/2021 12:47:50 pm

Wow, I just got through in 5 minutes by calling the 7147363000 number repeatedly. It didn't go through for awhile, but finally did. The person on the line is official - she was able to access my records and knew I had called earlier in the day. She was able to help me by giving me a fax number to send my updated documents, and was very friendly! This was so much better than waiting 3.5 hours to talk to someone

4/21/2020 10:00:04 am

Hi, has anyone tried filing by fax successfully?? The site won't even let me go past the first step of filing online due to the fact I've worked out of state in past 18 months...so I have no choice but to file via fax or phonecall... I've been calling for days now & unable to get through... almost think it'll be faster to go find a fax machine at this point🤯

4/21/2020 12:18:20 pm

I also worked out of state in the last year so I have the same issue. I faxed mine in 3 weeks ago but never heard anything back (I used an online service to fax). I am wondering if anyone has actually heard back from a faxed in application over the last month.

I'm thinking about just applying online but saying "no" to the first question online and seeing if I can just fill out the application after that.

spike

4/21/2020 02:27:52 pm

Similar situation so also I had no choice but to file via fax or phon. I've sent my application via fax a week ago but didn't get a response yet. I will update this when I get a response. Honestly, I am not 100% sure they got my fax which was why I'm worried I'll lose payments if it didn't go through.

by the way, does anyone know what will happen if EDD didn't get my fax and I couldn't reach them by phone because of the heavy calls they're receiving nowadays ? Will I lose the payments until I file or not?

amanda

4/22/2020 08:26:02 am

I tried applying through fax twice. Once on March 19th and once on April 1st. Haven’t heard back. I’ve also worked in multiple states because my job requires me to travel, so I can’t apply online. Been calling everyday for over a month with no luck.

5/1/2020 11:58:13 am

Any updates? Similar issue, but I'm trying to avoid faxing.

Nicky Cutler link

4/23/2020 10:46:32 am

Hello, I have a similar situation because my wages were mostly from Louisiana with the last 5 months in California. I chose to ignore that faxing thing and file online thinking it would all work out. Well, I have more than one issue happening with my situation but regardless your case will need "special handling" to work on your claim. I have a number to call and today was a lucky day because they answered on the first try. This is for special handling claims and I am fairly certain an interstate claim multi state wages) will fall under this category. Perhaps this can help. I have yet to see this number on this site! Give it a try!
916-970-4889

Torrance

4/23/2020 03:34:50 pm

Fax applicant here, applied on March 19 and still haven't heard anything.
I got to the hold music via 833-978-2511 and pressing 1 after re-dialing a couple times, held for 30 minutes before speaking to someone, who then told me that they were unable to look my social up in their system. They transferred me to speak to a specialist, the phone rang for a few rings, then I heard the hold music again. Another 30 minutes later a representative answered and told me that this was still the regular help line, and that they've been having issues with transferring calls all day. Transferred me again, this time I heard slightly different hold music for a few minutes, before going back to the original hold music again. I was on hold for another hour before I decided to call it quits with that one.

Called the 916 number and got a nearly immediate answer, but she couldn't help me with anything because my social security number isn't registered yet, even though I applied over a month ago now.
I did learn from her that a typical processing time for a fax is two weeks, and that's without the current crisis going on, so doubtlessly they're insanely backed up. I'm also really considering just applying online just to get me into the system at so I can get even a little help on this once I reach someone on the phone.

4/21/2020 12:11:50 pm

Hello everyone, I applied for EDD a month ago and had problems regarding false statement penalty weeks. 4 weeks no pay, 3 emails to EDD with no response for weeks.
My mom and I have been calling for days straight and no luck.

Today I tried (415) 351-7200 and got help immediately! They transferred me to (408) 436-5600 and we got help right away. These people were able to answer my questions.

I am from the Sacramento area, I would recommend calling these numbers instead of the EDD direct lines. Try it! I cannot believe I finally got help. What a relief!

Anon

4/21/2020 04:43:58 pm

Finally got through twice and I was transferred immediately by the agent. Has this happened to anyone else?

spike

4/21/2020 04:54:13 pm

Hi, which number did you call?

Anon

4/21/2020 05:42:47 pm

I called the 714-736-3000, I switched to 415-351-3200 on two phones, and had success at 4:30! The operator asked for my social right away, she was so nice! I couldn’t imagine the volume of calls they take a day!

All of our socials are assigned to a call center. So it a mater of trial and error to find the right one.

Anon

4/21/2020 05:46:21 pm

My mistake, I called 415-351-7200

spike

4/21/2020 05:50:02 pm

Thank you Anon. I will try again tomorrow.

Anon

4/22/2020 09:24:26 am

Hi Spike,

Success! Call all the numbers you have and when you get someone live, give them your social and they will guide you. Don’t let them transfer you to the main line and ask them nicely to take a look at your account.

From there you will be set! If the 714 phone number is not the right one for your social they will give you an new number to call.

Good luck and I know you will get through!

Nic

4/21/2020 05:01:51 pm

I called the (415) 351-7200 and the lady was polite and transferred me to another office who NEVER picked up.I pressed 0 for an hour plus and it hung up on me. I called the 415 number back again pressing 0 for 50 min. She asked for my SS again and before she could say anything I asked her if she could please help me since I was unable to connect with the other office. She said no and transferred me immediately only for me to get a message that the office is closed 10 min before 5pm. This process is so frustrating. I filed a claim on 3/19, received my EDD number 3 weeks later with claim information but am not able to certify benefits online. It keeps asking me to reopen a claim. I do that, it states that it's pending and goes right back to reopen status on Sunday. I don'y understand what the issue is. This is unacceptable. I have been without a paycheck like everyone else for over a month. I will try the number again tomorrow with hopes that I can get through.

Yuvi

4/21/2020 07:07:16 pm

Nic,
I am on the same boat except that my claim was processed and I got paid the first week. After that it asked me to reopen my claim (which I did). but now it is asking me to RE-open my claim. I am not sure why if everything was going well. This is also very frustrating. Their system is ridiculous. I either call and they cant help me. I call and I am on hold ONLY for them to hang up on me or I call and they NEVER answer.
At this point I wish I could just go back to work. Id rather be at work than dealing with this nonsense.

Nic

4/22/2020 04:54:53 pm

Good News Yuvi. I called the number I was given 951-782-3211 all day today and FINALLY got through to someone who helped me. I was able to certify my benefits. All I can say is keep trying the different numbers ( not the *800 or 833) I seem to have had better luck in the early afternoon getting through ( if that helps) There is definitely some sort of glitch in their system. Maybe you will get someone who can help you. I know this is a frustrating process for everyone.

Martin B

4/22/2020 01:05:15 pm

I’m so glad I came across this page. I had submitted my unemployment claim on March 17 and took about 2 weeks to get a respond, April 2nd to be exact. I was able to certify for my claim only to say that I was disqualified for the 2nd week. To this day I had not been able to get through to unemployment office, nor did I ever receive anything by mail. I tired to certify for the following weeks after but ui online did not give me access to do so. I had been attempting to reach the call center only to be disconnected every single time. I then decided to do some research and came upon this page, let me tell you, boy was I happy. I finally got through to someone at the San Francisco’s office, after 45 minutes I finally got through to a woman who asked for my ss right off the back and then proceeded to give me the appropriate number for who handles my claim based on ss, that number was ‭1 (714) 687-4400‬, first attempt I was on the phone for 30 minutes and a bunch of zeros being pressed, I hung up redialed and within 25 minutes I finally got ahold of a lady who told me I had to speak with an adjuster, they got my cal back info, said it might take 24-48 hours for them to call back. I got that call back a little over an hour later and the lady was very helpful. She said there was a disqualification back In 2015 she went over it and lifted the disqualification and proceeded with my backup payments. Call lasted about 12 minutes said my new card was being mailed out and that was that. That was totally a challenge but I didn’t give up. If I was able to do it so can you, might take a lot of time but was so with it. Thanks to all you guys I got the info I needed and wanted to share my experience with all of you.

Dana

4/22/2020 01:06:49 pm

I called the 415 number I finally got put on hold. after 15 mins she asked me for my SS # and transferred me to the automated message and led me to their offices being close and I have to cal the 1833 #. i've been trying 1833 # since monday. no luck! I need help the reason why I have a false penalty statement, when it has been paid for 2 years ago.

Hannah

5/4/2021 11:56:05 pm

Hi Dana! I am currently going through this same issue!
Did you ever get any answers regarding the false penalty statement?

Charlie White

4/22/2020 01:46:55 pm

I called 415-351-7200 and had to keep hitting 0 for 2 hours just to be told the number I'm suppose to call is 714-736-3000.. called that number and kept hitting 0 for half an hour and someone answered saying I was not suppose to call this number as it is for interviews only and I must call 800-300-5616 or 833-978-2511 which I've been calling those numbers all day everyday for weeks now and keep getting the message they have too many calls to handle and hangs up. All I need is for someone to pull up my claim for 3 minutes to fix it.

4/22/2020 04:56:42 pm

"All I need is for someone to pull up my claim for 3 minutes to fix it."

I'm with you there, buddy. Many of us are. Why doesn't Governor Newsom get it? He extended the hours of the wrong telephone line. 833-978-2511 is garbage if you need help with your claim.

I was close today. So flippin' close. I made it to the MUZAK LOOP on the 800-300-5616 exchange at 11:30. The voice said I was four minutes away from talking to someone. Ain't gonna lie, I was excited. Thought I'd made it to the end. I waited until 12:20 and it disconnected me. Phone line closes at noon, no exceptions.

Rish

4/23/2020 08:41:53 am

Hi, I called the 415-351-7200. I was able to connect with someone at 8:30am, and after giving him my S.S. number. He said I have to call a different number and transferred me to 408-436-5600. Very frustrated right now with all this.! I'm now calling the number but the line is busy.

Charlie

4/23/2020 10:19:06 am

When I talked to someone at 415-351-7200 and they told me I'm suppose to call 714-736-3000 to handle my claim and when I talked to a new person there they said no I am not suppose to call that number and they are just giving people random numbers to get rid of you! I think that since they should be able to pull up my claim at 415-351-7200 they should be able to help you but instead they try to rid of you to another phone number.

4/23/2020 04:15:21 pm

Just called the 415 number 15 min ago and someone picked up and helped me! I have been trying to get a hold of EDD for two days now. ‭(415) 351-7200‬ don’t give up And as someone posted earlier trying later in the day around 3:30-4 seems to be a good time! Good luck and hope you get through and get your questions answered!

Angela

4/24/2020 09:04:48 am

Hello Fellow Frustrated Individuals,

DOES ANYONE ELSE HAVE THIS PROBLEM
I filed on March 15, 2020 received an approval letter and was under the impression everything was good to go. I certify for benefits by mail and check no when asked if I was looking for work, i believe this is the reason I've been disqualified, but have not received a letter stating my disqualification or an appeal option. I have called everyday for weeks, emailed, and even mailed letters trying to get some type of help figuring out how to fix this mistake. If anyone is going through this as well please comment and maybe one of us had this problem and has had it resolved. thank you so much! good luck to you all!

Yuvi

4/24/2020 09:20:03 am

Hello,
Yes, that happened to my sister (she also filed on 03/15) and when she called, a representative told her that she needed to mark of yes to that question. Apparently, that is no longer the problem for people who filed later than that. They updated their system and if its covid related, then you do not have to be looking for a job. It also states it on their website.

JOE

4/24/2020 09:24:41 am

Did you file a previous claim? That is what jammed me up. I sent certified letters and have called every day, but it finally got resolved yesterday. Try the 714, 916 and 415 numbers.

4/24/2020 09:47:50 am

Hope this helps!!

I filed my claim 3.14.20
My award notice and benefit certification slips came within 7days.
Weird part? EDD debit card instructions included, however no card.
I haven't received benefits since my son was born in 2015 so my old card expired and I should have gotten a new one. Read a few things that said the card would be sent once payment was approved.
I assumed i should wait.

(side note)
when completing my certification slips i had replied no to looking for work during the current shelter in place(before that requirement was waived later in March) I believe this caused my payment status to remain pending and my payment delayed.

Ive called the 1800.300.5616 number over 1000 times between Mon and yesterday only to be hung up on whenever FINALLY getting through to being on hold for a Rep.
Yesterday i came across this thread and tried the 415.351.7200 number.
I called from 11am to 1:40pm.
pressing 0 to keep holing until i heard a busy signal then disconnecting and trying again.
At 140pm i heard a real person saying
"Thank you.....edd.....SSN"
Holding back tears i only partly listened to her but calmly gave her my SSN.
I told her i thought I'd maybe messed up on my weekly certification. She asked me if she could place me on a brief hold, in a slight southern twang i couldn't quit place and i PRAYED (Yes, now i do Ma)my phone didn't disconnect. 30 agonizing seconds of silence later she said hello and ask if i was there. I said yes blinking away tears(;_ ;)
She said i needed to speak to an adjuster and that someone would call me back within 24-48 hours to fix my form.
Reluctant to let her go, I thanked her for all her help but mostly just picking up then waited for her to disconnect first.
The hours passed....I set my ringer to loud, put it in the best reception spot in our house and DARED NOT TOUCH IT!

No one called.
I spent 45 minutes last night googling edd adjuster because they couldn't be the same as an Adjuster...could they?!!!
Spoiler alert....same (-__-)

I woke up this morning PREPARED TO WAIT THE ENTIRE DAY next to my phone.
Grabbed my laptop to see if i could login to EDD UI finally and noticed a new alert in blue after clicking the login button.

Thinking it sounded like good news, i logged in and......im kind of still afraid to type it but my weeks have been paid out!
Waiting for my BoA card but ....JEEEEZZZZ!!!!!

Call the 415 number....It works.
Afternoon is better.
After lunch maybe?
Plus all the anxious people (Me) wear themselves out calling back to back in the AM.

Hang in there!
Aloha

5/1/2020 08:59:30 am

You have to answer YES. You're always looking for work.

Micah

6/2/2020 08:42:23 am

Yeah I have the same issue right now and it’s not working I can’t get through to anyone

Sammie

4/24/2020 09:16:20 am

That question they ask "if you are looking for work or able to work should?" should always be "yes". I made that mistake and it took months to fix, when I finally got thru the CSR told me I have to always mark off yes or it will disqualify you. Hope this helps.

Joe

4/24/2020 09:21:05 am

I too had a "disqualification" on my claim from 3 years ago that held me up. It took me a month to fix it, but I got it resolved. Best advice that I can give you: You need to make calling EDD your FULL-TIME FUCKING JOB!!!

There is a hell-loop when you try and call the 800 and 866 numbers so Call ALL of the numbers listed in this thread: 714, 415, 916 etc. I spent the better part of the week pressing zero, having my calls get dropped, disconnected, etc.

I sent certified letters via USPS.

I had the 12:24pm disconnects. I had two instances yesterday where I got a lady say please hold and THEN get disconnected. That is what happened yesterday.

I would call the EDD Disability numbers- DO NOT DO THAT- WASTE OF TIME AS THEY WILL DIRECT YOU TO THE GENERAL NUMBER AFTER BEING ON HOLD FOR AN HOUR.

And then I got a call back from one of those numbers that had dropped me hours before apologizing for the dropped call. Then the call dropped again and she called me back again. We figured out that the disqualification was due to a prior claim, as suspected. She could not help me, but said she would check with a manger to fix the issue. She called me back 20 minutes later saying that the problem was fixed and that it would be ok from here out. I can no kick back and enjoy being professionally unemployed...

Had I not made this my full-time job to reach someone, I would still be fucked, so make it YOUR full-time job!

The EDD people- once you reach them- were very helpful. They are doing a thankless job, so please be patient and keep calling.

Thanks again for this thread- it got me in the right direction.

They are hiring, by the way.

Yuvi

4/24/2020 09:27:09 am

OMG, YES!!! Full time job is exactly what ive been telling my husband. We can's just sit back and relax while having no job. You HAVE to be the ones calling them. I also had a disqualification from 12 years ago and for that reason, my new claim wasnt going through. I have been calling them EVERY SINGLE DAY and I finally got it resolved yesterday by a nice gentleman.
I certified soon after he fixed the issue and now it says pending so I will give it a few more days until I start calling them back.
Dont wait and just keep on trying. Find what office is handling your claim and just keep on calling until they answer.

Charlie White

4/24/2020 02:36:04 pm

It's been my full time job as well since 3/22 when I first applied. I made the mistake of reapplying a 2nd claim just to make minor adjustments I should not have done and it delayed the process longer. For the first time ever as of today I finally got someone to help me after talking to 3 other people in the past month who got rid of me. A lady on the 415# told me that other people should not have told me I had to call someone else and she was able to answer any question I had on my claim. They have an error and show another random employee (I have no clue who this is) and it shows his salary under mine on my 2nd claim so it delayed my ID verification and they should still be in process of correcting it. I'm guessing this is why everything for me came to a complete halt and it's not even my fault. I am an unlucky one I guess where I'm cursed on a system error. She tells me with confidence that it should be getting taken care of and I should be approved and I should get a debit card in the mail soon and I don't need to keep calling back. (Sorry but if I don't get paid or receive my debit card then I'm gonna keep calling back and following up at least once or twice a week if need be but at least I don't need to call everyday just to try to talk to someone like I have been). Although it says nobody needs to certify now (March 14th - May 6th) I'm still certifying anyways cause I don't trust it. And always put you are looking for work even when not! Don't trust the overwhelmed buggy system!

Nadia

4/24/2020 04:31:48 pm

Hi Guys, when I was registering my mom online, I put all her contact information. she was approved and was notified that they are depositing money to her Edd card, however, she didn't receive her Edd card yet. she checked daily for almost a month and nothing. when going back onto her account, I noticed her apartment number was wrong :( I fixed it on the Edd website and put in a contact us message, however, it has been over a two weeks and still nothing. we tried calling bank of America and they say it still shows the wrong apartment number on their end, so they can't issue a new card. has anyone else experienced a wrong address? please help me what is the best way to fix this?

Davem

4/27/2020 01:26:09 pm

Just keep calling the 833 number, that's something they should be able to update easily.
Keep calling, it may take some time but you'll get thru.
I got a live person so if you get the recording just hang up and dial again. Good luck!!!!

4/27/2020 06:00:22 pm

833-978-2511 ??? Is it only automated and totally pointless if all lines are busy? You can actually get a live person?

Amy

4/24/2020 07:32:29 pm

Ok you guys I have the whole scoop for you all!!!
I have been calling hundreds of times trying multiple numbers from this thread and finally got through today on the new 2511 number. The guy said their system is down. Basically what happened is normally you have to click yes you’re searching for work or you get flagged BUT because of COVID we should have clicked no because we’re not required to look for work. SO this was flagging thousands of accounts. The guy I spoke to said it’s impossible for them to go in and manually fix every red flag, so they’re updating the system this weekend so that we no longer have to certify weekly. The update will eliminate all red flags so they’re just going to be pushing everything through, paying everyone. I filed 3/16 and did something wrong so did it again 4/05 I asked him if my benefits would start 3/16 since that was my last day of work or if it’s effective the day I filed. He said it SHOULD start the day you last worked but they have a lot of new people processing claims so depending who processes your claim they could mess up. His advice if you’re not paid from the correct starting date was to take the money while you’re getting it and once covid is over write a letter to EDD saying you were “robbed” a week so they can pay you. If you ask them to recalculate your start date now-who knows when you’ll get paid because you’re basically starting over.
I asked him what to expect next since I haven’t received a debit card- once your benefit payments are approved they send a letter to BofA to issue you a card and then BofA send it to you, this process can take 1-2 weeks to receive. To check on your debit card status call the 866 number on the EDD site.

So basically we just have to be patient- the money won’t go away-we just unfortunately will get our money all at once. He said they normally have 12,000 unemployment cases a month and received 3 million in one day. So I wouldn’t waste your time calling. Just be patient until Monday/Tuesday when the site is updated and see if you were issued payments then wait for your card. Hope this helps guys- I was having total panic attacks and stressing over trying to get in contact with them and realized it wasn’t worth it. Nothing we can do but be patient but you WILL eventually get your money.

Hope this helps

DaveM

4/27/2020 01:22:49 pm

I was able to get thru on the 833 number today!!!! I had been calling during the morning and then I found this site. Essentially everyone here says to keep calling. So after 1pm (figured wait after lunch) I called it 3 times and I finally got a live person on the third call!!!!
He said my info looked good and that he's gonna transfer me to a specialist cause I should be getting my payments. On on hold now waiting for the specialist....
But yeah, just keep calling the 833 number, you'll get thru eventually!!!
This is my first day trying to call so I got VERY VERY lucky compared to others.
Good luck!

DaveM

4/27/2020 01:23:05 pm

...

4/27/2020 02:55:02 pm

I dont understand how some can get right thru!!!! I call and all I get is the "Welcome" message which then turns into the "thank you " message and then hangs up. I am beyond annoyed with all of this. It has been months!

David Martinez

4/27/2020 06:48:23 pm

Well, there are litterly MILLIONS of people trying to call in and i'm sure theres only a couple thousand working on the phone.
But I was able to get thru, just keep trying. Don't call first thing in the morning. Try later in the day.
After being on hold for almost 5 hours!!! I got thru to 4 people but they all told me they couldn't help, I need a specialist. So the last person took my info and said that I'll get a call back within 48hrs. Which is what i've read on here is that some people were getting a call back.
I know it sucks but just keep calling the 833 number.

I wilson

4/28/2020 07:19:33 am

I just want to tell everyone not to give up. My son and I have been calling since 4/12/2020 the EDD 800-300-5616 and 833-978-2511 only to be disconnected every time.
little history...My son applied 3/29/2020. received benefit award letter AND account number letter. He was to certify 4/12/2020. Which he did. That same night UI online account said he was disqualified. So the calls began. He was disqualified back in DEC. 2018, for different job. Long story short, the EDD UI numbers did not work. Also send multiple messages to UI online and no answer. I came across this thread yesterday. Tried all the numbers i saw. Got the press '0' message over and over. My son and I both called to have better chance. After couple hours we got through on 951-782-3211 and the lady gave us number for office that was in charge of his account which was 408-436-5600. After 1/2 hour of 408 having busy signal my son got through! The lady took his SS# and within 5 minuted had removed the old disqualification and now his payments for past 4 weeks have posted. He is just waiting on EDD BOA card which they said would take a few days. But his payments are showing as paid. It is such a relief.
So again, don't give up! Just keep calling, but not the EDD numbers. That is my advice.

MannyP

4/28/2020 10:21:21 am

I was calling the 1800 and other numbers since 8am today but nothing worked until I tried 415 numbers.
- call 415-351-7200 around 8am, just keep calling trust someone will answer. A lady answered asked for SSN #, have a pen and paper handy she will give you number that his handling your claim.
- my number was 619-336-555, and again you have to hold and keep pressing “0” DON’T HANG UP!! Someone will answer and then that person will directly to the person that will help you with your claim.
- Again you will have to hold and that person is the one that will help answer all your questions.

I had issue with disqualification showing on the first two weeks and it was resolved so smoothly.

I am so glad I found this forum. Thank you everyone and hopefully everyone gets their problem solved.

4/28/2020 03:11:10 pm

I FINALLY spoke to someone at EDD!!!

After spending days and hours (more than 5) everyday non stop trying to get a hold of someone.

I dialed this number: ‭(619) 525-4995‬ and after being transferred twice I spoke to a real person.

I hope this number works for you.

Tuesday 4/28/20 3:07 PM

Kate

4/28/2020 03:30:35 pm

You are all awesome! I've been trying for over a month to get through to them, and I haven't been able to make a claim for 5 weeks?! I called the (415) #, kept pressing 0 for about 30 min or so, hung up on me a few times, but then all of the sudden?! An angel answered the phone! haha She asked for my social, I briefly explained my dilemma, and she told me that she was just an operator and that there was only so much she could do, but she'll take a look for me.
She is a miracle worker! Since I claimed my sick-time pay, I got disqualified for the first two weeks of my claim, and she said there must have been a glitch because it actually disqualified my whole claim. She literally clicked a button and BAM! I got weeks to certify all the sudden! She also screenshotted my issue and sent it to an adjuster, and said she'll even try to get me back-pay for the first 2 disqualified weeks. I didn't even ask for that!? I told her she's a saint! haha Thank you all for your advice!! DON'T GIVE UP! THE (415) 351-7200 # WORKS! Just be patient! And good luck to you all!

Stay safe out there!
Kate

Ben

6/4/2020 11:01:10 am

Just another dude trying to get my PUA from the EDD.

DaveM

4/28/2020 04:48:19 pm

Ok, heres the scoop!!!!!
CALL THE 833 NUMBER!

I swear, I only called it like 3 times in the afternoon and I got thru! Unfortunately the person couldn't help and had to send me to a specialist. I was on hold for like 4 hours because they kept transferring me to the wrong people. FInally the last person said they would put me on the call back list. That's something I had seen others on here talk about.
So I said please do so and she did. I got the call back today, one day after calling them!!! Here's where it gets interesting. The specialist said that I needed to re-apply under the new CARES act that was passed because I wouldnt normally qualify. So she did all that while I was on the phone and had it all taken care of. I logged into my acct while I was on the phone with her and sure enough, my previous claim had been cancelled out and I had like 10 new weeks that I had to certify for. I did all those and now it says PAID next to those weeks!!!!! She said that the money should be in my acct within the next 2 days!!!! I'm so happy and super relieved.
Just keep calling and try in the afternoons. Good luck and stay safe everyone!!!!

Cammi Ray

4/28/2020 05:44:41 pm

Hey everyone so my benefits exhausted in December 2019 and I have been unemployed ever since I spoke to two different EDD reps last week and they both said apply for the new care act PUA program. Well the problem is since I already have an existing account I go onto my account and it says my benefits are exhausted.. and it does not give me the option to apply for the PUA program!So today I was able to talk to three different EDD reps ...The first lady told me they know alot of people are having this problem that it’s going to be fixed by today sometime I’ve been checking and still same problem the second representative said I just have to wait to see if they come out with a new extension program for candidates like myself and he said it could be any day now just to keep watching the website and he said worst case scenario it comes to August my claim expires and I can reapply in August for the PUA program... And then the third rep that I got a hold of at 4:30 PM was super nice and he said what needs to be done is an adjuster needs to manually apply for the PUA program for you which he did for me it took him about 10 minutes and now when I logon it says my next certification date is May 10 instead of it saying benefits exhausted. He told me to watch out in the mail for the claim forms and those claim forms would be from March 29 up until today once I get those back and they process those and then I will be paid. I’m gonna try calling back tomorrow just to see if anyone could make those claim forms available on my Ui account.. Instead of me having to mail it back.Just keep trying if you can’t get a hold of them and make them manually do it for you they have the access to do that a lot of them are just being lazy.

Veronicachacara

4/29/2020 09:37:17 am

Please let me know what # you call I have same problem as you did I been trying to get through for weeks got through the after hours phone but they say I need and adjuster to fix my aplicación I’m so tired I can’t get through please let me know what # did you call and got through an adjuster thank you

Isaiah Austin

4/29/2020 01:15:19 pm

Hey, which number did you use? So hard trying to get through.

Ben

6/4/2020 11:12:06 am

I basically had the exact same experience. I applied for regular UI on the website. After a three week wait, I was informed by mail that I was "not eligible" because I didn't make enough money. However, it was calculated solely based upon my residual income from acting. I make the majority of my money as a director as an independent contractor. I receive 1099's at the end of the year. SO... after they UPDATED the application to include 1099 income, I APPLIED AGAIN. I was issued another claim number (not PIN number that they are suppose to sent in the mail), but when I go to my account on UI online, it takes me to my original claim with a $0 funds paid out. NO ONE HAS CONTACTED SINCE I APPLIED THE SECOND TIME ON MAY 13TH. I have no idea if my second claim is being processed or not! And I have tried everything to get through to someone. AM I SUPPOSE TO CANCEL MY FIRST CLAIM BEFORE I REAPPLY? On the EDD website, it states that you do not have to cancel claim, but just to REAPPLY AS A PUA INSTEAD OF NORMAL UI. THOUGHTS?

Bryant

6/4/2020 11:44:31 am

Ben, I have a similar situation. I spoke with a rep on the phone last week, who said they are going to combine my 1099 work with my acting residuals (didn't qualify on those alone). Message I received online was to expect 2-4 weeks before they update my account - that was on 5/7/20 so it's been 4 weeks as of yesterday, still hasn't happened but the rep on the phone said she could see the information was there and it's just waiting to be assigned someone to process it - she couldn't do anything herself. She said if it wasn't fixed after the 4 weeks (which was yesterday) then to try calling in and talking to someone again - which I've been trying to do today but haven't been able to get through yet.

I know it's a pain in the butt to try to get through, best to start at 8am or on the weekend, options that are at least getting through to enter your SSN are below. Don't get discouraged if they hang up, just keep trying. Good luck.

Currently working numbers:

1) 866-401-2849: press 1 for english, 22222 until "enter valid number" message then press 0

2) 833-978-2511: press 1-1, if "thank you for calling" message plays hang up and try again, if music plays wait online

3) 800-300-5616: There are two different recordings you may get. The first is what happens most of the time, it's a friendly by commercial/fake tone of voice that says, "Thank you for calling the Employment Development Department..." - hang up immediately on this one. The other recording you'll get 1 out of 7-10 times is a chill voice that sounds very real, like someone just being a human, a little scratchy but friendly voice. Dial 1 for English, then wait until the message goes through some info about the Covid-19 situation. When it give you the options to start pressing numbers for different options press 6, then 7, then 1. That will get you to an option where you can enter your social security number. After that you will either be connected to someone who can help you or the system will hang up on you. Try again.

Heidi R

4/28/2020 06:09:08 pm

If anyone is stressed and cannot get thru for the life of you! I was just in your boat! As of today, I tried calling at 8am, I rotated between 415 351 7200 (San Fran call center) and 714 687 4400 ( Anaheim call center) I called for 3 1/2 hours! Call those numbers and keep pressing 0. It will ring a lot. It will take persistence! Keep calling, have faith! The 415 was the number I got thru on, and they were able to help and clear things up fast! Nothing else worked for me. Don’t give up! Call that 415 #! I believe they close at 5pm.

Mia

4/29/2020 11:45:41 am

Hi Everyone! I wanted to give you an update on my experience in case in helps someone. My situation: I applied for PUA in March (which obviously didn't work). I was given a UI award, but then disqualified because I had already collected UI on the same wages from the base period (and you can't get UI twice from the same job). My big concern is that my new PUA claim (filed yesterday) would be slowed down due to this issue were I have W2's on my record even though I am self employed now. SO, I called the 415 number many times. Got through TWICE yesterday (the 28th of April). They put my name on a call back list. I also sent two messages through the UI online portal, about my situation and my concerns. Today I got through on the 415 number again (after hitting zero a bunch and using two phones), and the guy said to just wait until they process my new claim, and that they would see I was eligible for PUA (not UI), and would update. A few hours late... its been updated! My award amount reflects the $167 a week we're entitled too, and I was able to certify for six weeks (going all the way back into march, from when I lost my contracts/work). I have not been paid out yet, but since I just certified I am hopeful it will happen in the next few days.

For those who need to reach a Claims Adjuster (AKA the people who actually have the power to help you): I would call the 415 number and get on a call-back list. OR: Call the normal 800 number, and use the 671 trick. YOU HAVE TO GET THROUGH TO THE GUY WITH THE DEEPER VOICE. It's tricky: both openings say 'thank you for calling the EDD' etc etc etc. BUT! The system that allows you to get through, the guy has a deeper voice! If you hear a slightly nasally sounding recorded voice, hang up immediately until you hear the deeper voice. Same words, different voices. Tricky, I know. ALSO. Start in the EARLY am at 8am exactly... or else you'll hear the 'we've reached all the callers we can accept' thing and then you get booted. Those are my tips! Good luck everyone!

Emily

4/29/2020 12:06:29 pm

I GOT THROUGH FINALLY!!!! 4 WEEKS OF CALLING.
TWO PHONES DIALING.

I woke up early called this am for over an hour - no dice.

Called the SF number (415) 351-7200 around 11:45 AM, ringing ringing hanging up probably went through this 6x on my phone 3x on my boyfriends phone.

FINALLY when we got through the woman was so kind, asked for my social pulled it right up and said this looks like an easy fix.

I was disqualified from the start of my benefits due to having a disqualification back in 2015 when I last filed.

It was a simply computer issue, its a two part approval process my first part was approved but because I had a previous disqualification it dumps me into the second system which was DOWN when I filed so it never got fixed.

She told me how insane it has been, normally they have a list of callers and go off that but it is. pure lottery, you dial, if them hanging up matches up with you holding your call gets picked up.

She fixed it in an instant, said my EDD debit card would be on the way and that was that.

I expressed immense gratitude for her and thanked her tons. BE NICE TO WHOEVER YOU GET ON THE PHONE!!! Theyre working extra hard to go through everyone as fast as they can.

I was in tears almost every morning feeling so frustrated.

Don’t give up, keep calling, try different numbers, this SF number worked for me.

Good luck!!! We will get through this.

Christine

5/4/2020 12:24:22 pm

This happened to me and the lady fixed it said I would receive my card in 5 days but then it now shows disqualification again!? Did that happen to you?

Vanessa P

4/29/2020 12:24:32 pm

Hi!!! Don't give up hope people I got through on 415-351-7200 I kept calling and calling from 8am to 11:30 and finally got through. She was able to fix everything for the last 6 weeks and I was able to certify. Don't give up hope!!!!

truliegh

5/4/2020 01:01:35 pm

Number is constantly busy or hangs up on me.
My tax dollars at work.

Dennis

4/29/2020 12:50:49 pm

I finally got through to the new 833-978-2511. My EDD benefits ran out (received my last payment on 4/02). I could not reapply through my Online UI. The person i talked said that someone will call within 2 days and help me reapply for the 13 week extension. My phone line is setup with call blocking and displays the incoming phone number because of phone solicitors.

This morning i received a call from an "unknown" phone number.

Will the call that i should be receiving from the EDD display as the EDD? I hope that the "unknown" phone number was not the EDD!

I checked my OnlineUI and there was no change.

Joe

4/29/2020 02:22:21 pm

Finally got through. I’d call for an hour every other hour. finally at 2:09pm I got through. Cleared up the issue and got paid!! 415# is the ticket

Jones

4/29/2020 03:12:35 pm

Has anyone been able to get through to the 714 number? I've been in hold for over 4 hours...why stop now?! :)

Tone

4/29/2020 03:33:02 pm

I got through to the 833-978-2511 number just now. I was on hold for 22 minutes until a gentleman came to the line. I had tried the 415 and other numbers countless times over the past several days before finding this site and learning about the 833 number. The first glimmer of hope was the hold music, the second was the prompt that interrupted the hold music every 4 minutes to let me know that someone would be taking my call. I called just after 3pm on a Wednesday.

Matthew

4/29/2020 04:23:53 pm

Man am I so happy! I found this thread like 11am and I've been calling that 415 number non stop. Finally, 4:05 they answer my call after being so doubtful. 10 mins in the call and I'm just waiting on my card to be sent to me.

Shane

4/29/2020 07:43:27 pm

Just wanted to share my experience and relief with this thread! I've been trying to get in touch with EDD for my wife for 3 weeks on the 800 numbers with nothing but frustration at the end of my day. I found this feed TODAY and scrolled through, reading lots of the recent comments and taking potential numbers down. I started calling the numbers randomly, pressed 0, waited patiently, pressed 0 more and then the line would hang up eventually. A little excited about all the comments saying the numbers worked and getting a different message than the 800 numbers, I pushed on. I finally had a real person pick up at 415 351-7200 and I nearly threw my phone I picked it up so fast to say hello. I passed the phone to my wife, she asked for her social and verified her identity and got her issue resolved almost immediately. She had been automatically disqualified like many others on here noted due to a previous disqualification years before. The lady on the other end pointed it out, did a manual override and allowed certification from the original claim date, 3/15, to now. Seriously, such a relief. We are in the LA area and did not need to be redirected to a closer region number so I would suggest that same phone number. I made the calls in the afternoon and total time was less than an hour. Don't give up, people will actually help you out on these numbers in this feed.

Kinara

5/1/2020 02:50:02 pm

After having endeavored for over two weeks to get in contact with EDD at the 800-300-5616, which was absolutely driving me nuts, I finally got through today at the 415 351-7200! It took many times calling and then getting a busy signal, then the "we have too many calls" but push ) and wait. All of the other above numbers didn't work for me. I had been approved weeks ago but my old EDD BOA card had expired. After receiving the new card and activating it, I still had not received any funds from 3/15/2020. Today, I was told that my funds would be released and that I could now certify for the months of April and May. For anyone who's endeavoring to get through to EDD, I'd recommend the 415 number. It allowed me to at least hang up (if the line was busy), or to keep pushing 0 until a live person came online. Don't give up and all the best to you all...trust me, I know your frustration!

Respectfully,
K

Chizz

4/30/2020 11:58:09 am

Thank you for this forum. I came across it this morning. I called the 4153517200 number. I tried for maybe 1.5 hours here and there. After 11:30am I called maybe 10 times and got through a sweet lady. I files March 15th and certified for the first 2 weeks and got automatically DQ. The reason for me is I had a previous DQ which wasn't cleared up. She fixed that is a couple of minutes literally. She process my DQ weeks and I immediately was able to certify for the back weeks and awarded the benefits. Just waiting on the BOA card now. Keep trying ya. It works.

Colin

4/30/2020 12:10:14 pm

I can confirm that the 415 351-7200 number works and that there are real people on the other end of that line that will quickly clear up your issues. It took about an hour of calling, holding, getting dropped, and then recalling, but in the end it worked for me.

Erik

4/30/2020 01:05:01 pm

I was able to get through to SDIs 800, followed by 1-3-2-1-0 for the prompts (as one of the commenters wrote here) . They had to follow up on a payment that I should have been issued 2 weeks ago. Took about 30 calls. One of which had an hour hold that dropped. The call that finally worked was about a 45 minute wait, then was put on hold for 20 mins by an agent. Then was answered by a different agent that had to start again. He was able to give me resolution to my problem though and was very pleasant.

Dennis

4/30/2020 01:31:19 pm

I received a callback from an EDD person that supposed to help me reapply for the 13 weeks extension. To my surprise, i was told that i do NOT qualify for it! I was laid off from my position in August of last year (2019) and filed for unemployment in September. In Feb/March of this year, i was the front runner in 3 positions i applied for. Each position was postponed and was cancelled because of the pandemic. My unemployment ran out and i received my last payment April 4th. According to the Covid19 and CARES guidelines, I believe that i should get the 13-week extension. Was i given the wrong info and am do i qualify for the 13 week extension?

Laura

4/30/2020 01:37:22 pm

Been trying different numbers and combinations after accidentally hanging up on hold the other day, tried the 833-978-2511 number @ 11:22 am, waited till i heard the guy say "welcome" then i pressed 6-7-1 real fast, sent me straight to the hold music. waited 32 minutes, got a hold of a woman who took my info for a call back form because i was disqualified. after noon the the voice changes and the 671 doesnt work, good luck. will update if i find anything else helpful

Laura

4/30/2020 01:38:55 pm

Edit
i called and hung up anytime i heard thank you, i redialed until i heard the guy say welcome, then i pressed 671 quickly

Lauren

4/30/2020 02:18:12 pm

I called and called this morning to the 415 351-7200 number and nothing. I decided to take a break and came back to it at 2 and within two minutes was connected to someone. She didn’t seem to have much information. My benefits ran out on the 29th of March and so My question was revolving the 13 week extension to which she said they have no information at this time and that she would print my information and would go into a stack of people they would eventually contact.. I tried asking more questions and details but she only ever responded with I don’t know. So I’ll be calling again to see if I can get more information from another agent. Fingers crossed!

Desiree

4/30/2020 02:20:06 pm

Is it common to be on hold for over an hr half on the 415#?

Dennis

5/4/2020 09:50:16 am

Do you have an update on this? I am in the same situation. I was able to get through twice using the (813) but both persons say that i am not qualified for the 13 week extension which is total BS! Everywhere i am reading including EDD's own website say that i am qualified!

Alexandra Wayne

5/18/2020 12:25:00 pm

When I call the 415 number I get “606 welcome to Verizon wireless your call cannot be completed as dialed...” anyone else having these issues?

sammy

6/4/2020 10:53:23 am

Me too! SO frustrating seeing everyone else has success with it.

Fred

4/30/2020 02:59:09 pm

I just got through on the 415 number. My UI was exhausted in February. The woman said they are still waiting for instructions on how to deal with this situation, which is strange because a couple others had replied in the same situation and they were told different things. She basically said to wait and when they figure it out, they’ll apply it to my claim/update the website.

Todd

4/30/2020 04:12:56 pm

This is a question to people who had to verify their identity. Please let me know how long it took for them to clear your identity? Having $0 in wages and benefits was the result of an identity issue and I have been waiting over 2 weeks now since I submitted my identity documents. I have not heard anything from them. Can anyone share your experience? Also after they clear you, does your temporarily SSN number convert to your actual SSN number automatically or do you have to do something else?

Charlie

5/1/2020 09:15:42 am

I’m waiting 7 weeks now for my first payment out of my $11,700 award and it never happens even though they keep telling me to be patient. How patient do I have to be? I’m also being told they see the ID department are having problems with validating my identity. I faxed them to 3 different numbers I was given and mailed all the documents and I never get acknowledged they received them. When I call the ID department I always get told they can’t help me and it disconnects. So basically there is nothing I can do at this point. I’m at a complete loss. Nobody can do anything for me and they want to just ditch me and go on to help others crying for help same way as me. EDD is the most messed up system and I dont care if they are overwhelmed my millions of people now, there is no excuse for waiting 7 weeks And going to wait longer for payment when I’m fully approved with an award balance!

5/1/2020 10:24:09 am

Hi Charlie. Did you send it certified mail? Same thing happened to my husband. He applied 03/15 and til this day hasn't received payment. He needed to verify his identity. We sent the information via certified mail because we wanted a tracking number to confirm it had been received. EDD received his documents on 04/13 and didnt start the process until 04/16. EDD mentioned it takes up to 3 weeks to update his account. I logged in today 05/01 and his identity has been verified BUT says he needs to reopen his claim now since he has never certified for benefits. Well no shit, he couldnt certify because he was waiting on his identity to be verified. So I agree that their system is all screwed up. He called ghe office handling his claim and was told to wait until Sunday morning because the system will automatically pay him and he doesnt need to reopen his claim again. So we shall wait and see if this is true.

Charlie

5/1/2020 12:59:55 pm

I originally sent it certified mail back in March. In April I faxed it to 3 different numbers. I have already certified for 4 weeks but 1 week is missing I didn’t get certification for. The first 2 weeks I certified for simply say unpaid and then 1 week skipped and then the next 2 weeks I certified for are stuck on pending. When I call the 415 number they say they are just the switch board and not actual EDD yet they can pull up my claim and tell me all they see is that the ID department are having trouble verifying my identity. I’m about to send the ID department another certified mail 7 weeks later just to try again. EDD is so messed up and I’m thinking at this point I am worse case scenario on EDD ignoring me for the longest period of time!

5/5/2020 07:01:04 pm

Hey YV, what's the number that you or your husband used to confirm they received his docs to verify his identity?
Reason why I'm asking is because I'm on a similar boat as your husband! Filed my claim on 3/23, my benefit balance was $0 not knowing why.. Finally got ahold of a rep stating that I have an ID alert. I sent my docs for identity verification and I got a tracking number that says edd received it on 4/16, but until now still nothing :(

5/5/2020 07:26:05 pm

Hi CD,
The number we called is 866-362-8854

Just an FYI.
He filed 03/15.
We sent his documents on 4/10.
EDD received his documents on 4/13 but didnt start working on them until 04/16. We were told it takes 3 weeks to process.
He JUST got approved yesterday Monday 05/04 and was able to certify for all weeks. Hang in there. You are probably real close. Just call the number to verify they received the documents.

5/5/2020 09:46:05 pm

Thank you so much!! Btw, how was it getting thru to that number?? Glad to hear your husbands' stuff is all figured out now!!

5/5/2020 10:17:17 pm

It wasnt too bad. We called on 2 different cells until someone answered.
Tip. Press 1, 1, 0 to bypass the LOOOOOONG messages. You might call a few times before getting through (just like all the other numbers). Good luck!

Aaryan

5/17/2020 01:14:04 am

Hello YV, did your husband get paid for his claim? My mom is in same situation. She sent her identity paper work on 04/06/20 but her claims are still pending.

5/17/2020 04:49:18 am

Hello Aaryan,

Yes he was approved and got paid 2 weeks ago. He received his BoA card last week. My sister had the same issue and also sent her info on the same day as your mom and her claim still shows pending. She called last week and was told it is now taking 10 weeks for EDD to process the paperwork (which I understand) BUT she was only a few days behind my husband so idk why it is taking so long for my sister.
Just try calling and asking if your moms documents have been received and if they started processing her documents. My husband called the EDD identity number and was told WHEN EDD received his document AND when they were actually processed. This should give you and idea of how much longer your mom will be waiting.

Aaryan

5/17/2020 09:55:43 am

Yes it’s been frustrating trying to get hold of them over the phone but will keep trying until I get hold of them 1 day but thanks for getting back to my question YV I really appreciate it!

Lauren

5/1/2020 10:38:10 am

Has anyone read the new “update”?! Does it confuse anyone else?? WHY would they disqualify people who’s claims end AFTER march 21 from PUA( extra 600 a week) but those BEFORE qualify?! What?! https://edd.ca.gov/newsroom.htm

Thomas

5/1/2020 01:12:22 pm

I got through on the 415#. After 2 hours of trying, finally got through at 12:30 PST after responding 11 times to the "Press zero to continue waiting" prompt! (and you all know how tempermental the phone is in kicking us off even when we do everything right!)

Thank you!

Charlie

5/1/2020 03:01:20 pm

And the sad thing is the 415# isn’t even who to call to reach true EDD agents. That San Francisco department is just a switch board and although they can pull up your claim and provide notes on it, they can’t actually expedite anything. They can however backlog if needed but again someone in actual EDD has to execute that. I had them backlog me there over week ago and then I talked to someone else there the next week and told me they didn’t see any record of any backlog request put. So I was told
They would try again for me. The whole system is a complete disaster. I’ll be lucky to start getting paid several months later after I initially applied..

Lopez

5/3/2020 02:12:54 pm

So I applied March 22 2020 and I have received 0 payments. Under my claim history it says not paid. I have refilled twice and sent countless emails with no response. I also received an email for the first two weeks saying “I have received all benefits for this claim” but I haven’t gotten paid. Been calling the main line and no luck. I also received two notice. One with 0.00 for my claim and then an AMENDED NOTICE. Can anyone help me understand this. I recently just filed again and nothing. No weeks to certify and no payments. Someone please help!!! How do I speak to a representative??

5/3/2020 03:43:39 pm

Hi, I think what you need to do is stop refilling your claim. Call (619) 525-4995 and ask them what office is handling your claim and call that office. You will probably need to speak to an adjuster to fix and remove all the claims you have filed and just keep one open. My husband filed twice and he ended up receiving a notice asking to submit documents to verify his identity which ended up taking longer. When my husband spoke with a representative, he was told that because he filed twice, the system gets confused. So call that number and ask who is in charge of your claim then call whatever number they give you. Have you received a customer account number by mail?

Charlie

5/3/2020 05:53:51 pm

When I called that 619# in the past and waited on hold for hours I got some b*tch that got mad at me and told me that the number is only used for interviews by appointment and I have to call the other numbers everybody else knows about and you can’t get thru to anybody on. I’m in the same boat and wanted to make very minor adjustments to my claim thinking it would help make my process goes faster. Nope! It only makes everything come to a screeching halt when you do that. (They should warm people on the website!) I originally applied 3/16 and when everything was taking forever and nothing was happening for me I wanted to fix it by filing claim again on 4/12. Here we are in 5/4 now and the system is so messed up for me that they cannot validate my identity yet the system says they sent payments to me the last 2 weeks I certified for I never received and the first 3 weeks say not paid (which I certified 2 of those). I think people like us in this boat are gonna be shit on for months to come). I wish we can sue for this.

truleigh

5/4/2020 12:51:56 pm

I am having the same, exact problem. I tried calling my state rep, I am ignored. Try calling the 800 number about 7:55 am, once thru the useless message, press 7. They shut down at noon.

Charlie

5/3/2020 06:19:38 pm

Oh and to top things off with me- I got something in the mail the other day what looked like was possibly my first check payment and instead it was a notice saying it was a security notice that someone changed my PIN for my account on 4/28.. what PIN!? I never setup a PIN to begin with. And the letter says if this wasn’t me to call EDD. Well guess what I can’t talk to EDD! I better not be getting hacked and someone else trying to claim my UI payments! Is this possible? Has this happened to anyone else?

truleigh

5/4/2020 12:46:30 pm

213-477-1405.is no longer a good number.
951-782-3211 doesn't work either.

mkb

5/6/2020 08:32:16 am

THIS WORKS

Dial 1 833 978 2511

When the recording starts, press 1

If you get the recording again (after pressing 1) hang up and repeat the process until you get hold music after pressing 1 (this means you are in the queue)

I had success with this 2 times (my hold time was approx 45 mins, but I got a live person) on May 1, 2020

I shared this tip with a friend who tried it today (May 6) and he did the "Call and hang up" 10x and on the tenth time got the hold music, was put into the queue and spoke to someone within 15 mins.

This works!!! I have been calling all sorts of numbers since mid-March and on a whim I pressed "1" on the 833 dial in number and figured this hack out.

tvguy

5/6/2020 08:56:46 am

I've had luck two days in a row by calling 415-351-7200. I spoke to Dora this morning (5/6/2020 - 8:45am PST) who was incredibly helpful and kind while explaining how to get my appeal worked out quickly. They claim to have never gotten my identity verification documents. I'm now going to fax them to directly to Dora's office, per her request.

Starting at 8am I called repeatedly. It would ring, then ask to press 0 to continue waiting. Sometimes pressing 0 works and it keeps ringing, others it gives a busy tone. As soon as I would hear the busy tone I would hangup and immediately redial. After 68 calls this morning I got through - Dora answered and asked for my SS#. Yesterday I did the same thing and got through after 146 calls - about 2.5 hrs of nothing but hanging up and redialing.

So frustrating to know the system is clearly broken, and has been for YEARS, yet nothing is being done. Newsom should have expanded the call centers that actually answer questions, not some new line for BS tech questions. Idiot.

Jordan

5/6/2020 11:52:06 am

What's the number to fax the ID documents?

Justin

6/4/2020 12:36:26 pm

Do you have that FAX number please??

Heather link

6/8/2020 10:54:23 am

what is the fax number??

dlane

5/6/2020 09:35:24 am

Like most of you have been or currently are, I'm literally over this. I filed a month ago only to be disqualified. I found the 415 number on this thread and called them, they gave me 951-782-3211 which I called and quickly got a hold of someone who was so helpful. She said it was a glitch that disqualified me from 2015, reset my claim and within minuets I was approved for two weeks and a card was on the way. Flash forward to yesterday, 5/5. I got my card in the mail which promoted me to just check in on the UI portal to see when I could certify for the next two weeks. Now I'm seeing a "reopen your claim" notification on the homepage, and when I click to certify my benefits. No clue what this means so i go to call the 951 number (the same one I was given by the 415 lady the last time I had to call in) and guess what? It's no longer working. So, here I am, calling the 415 number back. 1.5 hours later, disconnected every other time and really hoping they don't just give me the same 951 number I now know isn't working. Still no clue on what the "reopen claim" notification means... I'm going to keep at it, it will work eventually!

5/6/2020 10:42:05 am

Same thing happened to me. Got approved for benefits and got paid for 2 weeks and then it said reopen claim after that. I was like what!!! I think that same disqualification you had in 2015 is the reason.
I also had a disqualification back in 2008 and they had to manually fix it 2 times in order to certify again.

dlane

5/6/2020 12:30:48 pm

Interesting! I spoke with a really nice lady through the 415 number who said my claim was totally fine, and that I should be able to certify on Sunday. She wasn't able to see anything with me needing to reopen the claim, but said she would check with her supervisor and get back to me. I feel better knowing that it looks fine on their end, but am still feeling like they need to correct something in order for me to certify, but maybe it just corrects itself on UI and lets me certify like normal on Sunday? Either way, were you able to get it corrected and get paid?

5/8/2020 02:12:04 pm

Yes, mine corrected itself and I was paid.

138er

5/6/2020 11:39:03 am

I called the 415 351-7200 number yesterday 5/5/2020 at around 4:30pm and the call was answered in less than 1 minute. I was shocked because I have been calling various numbers for over a month. The person was short, helpful, and straight to the point which I appreciate. My scenario is unique, I was laid off Sept 27th, 2019 and applied for UI benefits on 10/01/2020 and was denied (my employer wrongfully accused me of terrible things, I have a lawyer handling this now), I appealed and again it was denied. I work in hospitality management wasn't successful in finding adequate employment and now the pandemic has caused closures and hiring freezes in my field. I have tried to apply for pandemic relief (PUA) online got a warning message saying I cannot reapply. When I spoke to the gentleman today with EDD he said I do not qualify for UI but I may be eligeble for PUA, He submitted my claim for me and said that if I am approved in the next 1-3 days I could check UI online to see the details. If EDD has more questions regarding my qualifications they would call me within 1-3 days.I logged into EDD today and did not see an update. Ill try it again tomorrow.

138er

5/7/2020 01:44:44 pm

***Update
EDD just called me and had to cancel my original claim from October 2019 and submit a new claim under PUA. The benefits will be back paid from the moment I became affected by the pandemic which for me was March 1st ( when I was a final candidate for a job that closed). My UI benefits would have been $450 + $600 but since I don't qualify for that anymore she filed it as PUA so my payout will be $167 + $600. She said that I can go online in a few hours to check my account to certify for past weeks.

I'm so happy they are calling us back! I know it's tough out there but be patient and get on the call back list. Best of luck!

Sabrina Slater

5/6/2020 12:19:20 pm

I called 833 978 2511 pressed 671 quickly and heard music. I got excited after calling for over a week. Talked to a guy who told me he did not have full access to my information and that I needed to call a technical support line. After 30 mins waiting to talk to that guy I call the number he gave me and it's busy every time. This is utter BS! They need a better system than this one.

Sabrina

5/6/2020 12:32:07 pm

Oh and when I dial 415 number it isn't working so they must have ended that line

Anthony

5/6/2020 03:07:19 pm

I've gotten a lot of great advise from here, and actually had success today, so i thought I'd share my timeline. I hope it's not too much.

3/16- applied for UI
4/1- sent ID verification
4/15- applied for UI again, first claim had errors, also Covid-19 was not on the list of reasons at that time.
4/29- talk to a rep on the 5616 (8am-12) number, they changed my claim effective date and paid me for the first two weeks. At this point there was a gap in my claim, because after my first claim I couldn’t certify for any other weeks because I didn’t qualify. The rep was able to allow me to certify for those weeks. And with that my BOA EDD card was on the way.
5/4- I get my card in the mail, activate it and those two weeks were on it. Now I had another problem. There was still 4 weeks pending in my account and IDK what to do.
5/5- I get a rep on the phone, using the 5616 (8am-12) number again, and she says the system is down and she can’t do anything. She was nice, said she’d call back if she was able to, but never did.

5/6- I try the 5616 from 8-9am, no luck. Found out about the 833-978-2511 number and another number, tried those back and forth twenty times each, for about an hour and gave it a break at like 10am. My roommate and I started calling again around 11:30, and both got through to reps at about the same time. The wait wasn’t too long either. We both have different problems; I need my Pending statuses to be changed to Paid, and he’s trying to get his ID verified. The rep I spoke to was nice again but was limited in what she could do for me. At this point I kind of gave up for the day. But then I kept reading and hearing about people having success, so I tried again. I called at 1:47, got a rep that had more authority than the helper reps. He asked for my social and I knew I was good. From there I could hear him typing, in the end my 4 weeks were changed to PAID!!! He even went in and removed the comments/questions that I had been sending them over the weeks. Total call time was about 40 minutes.

KEEP CALLING UNTIL YOU GET THE RIGHT REP!!!!
833-978-2511, press 1, if the message repeats, hang up and try again. Keep calling and pressing 1 until you hear the music. Then wait, and hope you get an AUTHORIZED rep and not a HELPER rep.

5/18/2020 09:33:18 am

Anthony how long was ur payments pending because mine has been a week I called and the lady I spoke with said that there was a glitch in the system and that she was gonna foward my claim to her manager and that she would get back to me in 7 business days or before that.... a little stressed but what was wrong with urs and why did they change it to paid so quick

Barry

7/16/2020 08:20:57 pm

Anthony, Did your roomate ever get his ID verified and what number, how did he accomplish it? I have spent the entire week from 8 am to noon trying to get through on the id number, and from noon to 8 pm on the 833 number. Tonight after 7pm I got to music on hold, spoke with a live person, she made me explain my issue first which I did and took a couple minutes to go through it all then whe asked me for my social. as she was looking at my file i heard her mention id, and something else but it was breaking up, so then I started asking her to repeat and realized the call had been dropped. I'm so disenchanted by the system right now, this hsas been as big or bigger battle than it was to beat covid and im now so drained. I dont know what to do next. i wont see any of the federal monies if this isnt fixed soon and all I can do is start trying again tomorrow morning. I am beaten down by the system. right now i feel like it has broken me in half and there is nothing i can do about it. strage thing about it is I am me im not some fake trying to take monies i have every single one of the id verification documents every one and because I moved to AZ from California, had a ca mailing address, i am still waiting for the id letter to get hewre tomorrow and its mail date was 9 days ago. even an extension to get them the information would be ok, but like I said this effort is breaking my will to survive after beating coivid, this is like a double whammy. How did your roomate fare with his ID and what did he have to do.

Gavin Hendershot

5/6/2020 06:02:11 pm

I absolutely love how this tips & tricks thread from 2013 has suddenly become a beacon of hope for the stray internet nomad in 2020.

Meg

5/12/2020 11:54:01 am

Lol I love it too! So funny

5/7/2020 09:33:46 am

So i was already paid but my first two weeks but they didnt have my Id so they stopped my benefits. I faxed and mailed it within the last week. Does anyone have a # to see if they received it?

spike

5/22/2020 01:24:40 pm

Hi Cc, I had out of state wages so I had to fax my application on April 15 and I didn't hear anything from them since then. Were you able to call them and if so on which number? Thank you.

JakeHanson

5/7/2020 09:57:23 am

THANK YOU to everyone who posted the 415 number - I spent an hour and 15 minutes calling and got through to the nicest woman I've spoken to within the EDD network named Carolyn. She helped me out within 5 minutes and my UI account switched from a "pending" pay status to "paid" overnight!

PLEASE BE THANKFUL TO THESE PEOPLE - they are inundated and working with very frustrated people, so being nice goes a long way.

Grateful to have found this number, thank you again!

Dlane

5/7/2020 10:03:31 am

Sadly, the 415 number no longer rings for me. That's the same with the number I was given last week to contact my "location". I have a weird thing going on with my UI portal. I was approved for my first two weeks and paid, received the card and all. I'm due to certify for new weeks this Monday, so I logged on to just check my portal out, and saw that I had received a notification to "reopen my claim"!? I get the same message when clicking on certify for benefits. Good news though, I finally made it to hold music for the first time ever using the 833 number! I found great advice using this forum and am hoping they can fix this. Anyone else had this issue?

Dlane

5/7/2020 10:16:12 am

Got through. About 50 min on hold. Super nice lady said that the "reopen claim" was a glitch and if it was still there on Monday when I go to certify then to just do it on the phone. Relieved and thankful for this thread!

melanie valenzuela

5/8/2020 09:19:12 am

Wait did you get through using the 415 number?

Dlane

5/8/2020 09:36:29 am

Mel, I did that day, and then later on noticed it was disconnected... BUT I did just get off the phone calling the 833 number, it works! They changed it to a girls voice now, but call, press 1 and 1... If you hear her say the "we can't take more calls" hang up and do it again. I was in the que with hold music in legit 3 min.

Shannon

5/8/2020 10:40:51 am

Hi Diane. I too got the "reopen my claim" prompt. I am nervous this is once again going to delay payment. Did the rep you spoke with give you any further information other than it's a glitch?
Just a head's up that you don't have to wait until Monday to certify - you can do so on Sunday.

Dlane

5/10/2020 01:45:39 pm

Hi Shannon,

I'm not sure what's going on. They said my claim is fine, it's a glitch. One rep said I don't have to certify bc of the auto paid, another said I need to and to do it through the phone system (which I tried to do today) It asks you for the amount, I enter it. Exactly as it shows on the letter (and what I know it to be) and it says it doesn't match their records, so I have not been able to certify on the phone now as well. I've been calling the 833 number today, 5/10, and got someone who finally told me they can't do much on this line and to call back on Monday when they can transfer to people who can.

She said I haven't been paid out since 4/27 (which is what my UI portal says too. The guy I spoke to earlier said he shows I've been paid out and to check the card thanks to the "auto certification" this period. No money on the card. So yeah, as confusing as it probably is to read this, it's just that confusing to understand it first hand. I'm just calling hoping to get someone with more authority.

Shannon

5/10/2020 02:11:27 pm

Thanks for filling me in. I basically went thru the same steps as you. I will call tomorrow morning as well. But I am curious, do you think we should "reopen my claim" in the meantime? I hate delay any future payments by not reopening as soon as I can, but I also don't want to misuse the system and create potential additional or more complicated problems.

Dlane

5/10/2020 05:29:08 pm

I just spoke with a guy who fixed it for me! I was able to certify online, the reopen claim notification is gone... The only issue is that its showing duplicate certification for both weeks now... But non the less, don't reopen you claim! Just keep calling until you get the right person, it WILL happen!

Shannon

5/11/2020 02:48:58 pm

Hi Diane - happy for your good news. I've spoken to three EDD reps now and none of them can help me with my problem - I've been told I need to speak to a specialist. What day and time were you able to connect with a person who could fix your problem? Also, what phone number did you use?

Stephanie

5/7/2020 04:45:38 pm

I cannot get through to any number listed above. I either get immediately hung up, get stuck in a vicious loop, or just get the informational message. We filed on 3/19. All 6 weeks are certified via the UI online portal. I have a new BofA card. I have the weekly benefit amount showing on my UI account. I havent received a denial. I'm at a loss as to what to do at this point. Over 6 weeks is not acceptable.

Brittany

5/8/2020 11:29:15 am

Keep trying the (833) 978-2511 Just press 1 and if you hear the lady hang up until your on hold. Im currently on hold now

Think

5/14/2020 12:41:23 pm

How does one hang up until they're on hold that doesn't make sense

RadioActive

5/21/2020 06:38:48 am

Lol I think she meant hang up and keep calling back until you're on hold.

Lab

5/14/2020 12:44:21 pm

Its gov gruesom 's fault. Trump wanted to distribute the funds like they did the stimulus check and we would have gotten it instantly but no stupid newsome said we'll handle it but everyone knows California DMV and government jobs have outdated computers and low IQ workers.
California EDD in the past was always a pain in the ass to deal with never answering the phones not paying on time and I knew this would be a headache I filed eight weeks ago and haven't gotten a dime or a letter in the mail and I know I qualify. I contacted the senator for my neighborhood and hopefully they might help I advise you all to try the same

Black Lives Matter

6/20/2020 01:31:16 am

Senator? What makes you think she will take time out of her day to help you over everybody else? You have an over inflated sense of self and entitlement complex. Get over yourself! We are all in the same boat. Senator... I’ve heard it all!

Andrew

5/8/2020 11:02:49 am

If you are using an iPhone, try this trick to speed up the process of redialing until you get through to hold music & then ultimately a representative at EDD.

1. Save the EDD number in your contacts like this:

(833) 978-2511,11

Or just type that out in notes so you have the comma in the number. The comma will pause and then autodial the two 1s to get you to the hold music. (This bypasses the long intro announcements)

2. Then copy and past that number in the dial pad part of the phone app. (This is important to help make redialing super easy with one click of a button)

IF you hear "Thank you......" then hangup

3. Now you can just hit the dial button and it will redial the last number you dialed instantly

IF you finally hear hold music, DO NOT HANG UP. You just have to wait a few mins and you should be through to an operator.

4. Please be kind to the EDD customer service folks, they have never had to handle this call volume and they are just people working for a wage like the rest of us.

Hope this helps someone else!

5/8/2020 11:19:47 am

Im on hold with the music after trying for about 10 mins, thank you so much.

Melissa

5/8/2020 05:27:04 pm

Thank you for the tip, Andrew! I got through within maybe 5-10 tries using that and spoke to someone. Now waiting on a call back 🤞🏻

Don

5/11/2020 08:48:32 am

awesome, thank you so much, can confirm this works on Android (running version 9 pie), got the hold music and am hoping to get an agent.

The

5/14/2020 12:40:05 pm

How do you do this for Android phone? Why wouldn't you list that info at same time?

Andrew

7/10/2020 11:52:35 am

because I have an iPhone and have no idea what do for an android beyond the basics.

Linda Herrera

7/10/2021 12:21:26 am

JUST HANG UP AND PRESS THE CALL BUTTON

Brooke

7/22/2020 10:03:44 am

This trick works!! I finally got through by saving the number exactly how it states above! I got through after 3 tries and my boyfriend got through after 10min of trying.

chizz

5/8/2020 11:11:52 am

Called the 415 number to get my claim processed on 4/30. Everything approved, paid, and got my card today. Hope that shed some light for ya.

Jasy

5/8/2020 03:11:37 pm

Hey guys I was able to speak to a live rep at 833 978 2511 on 5-8-2020 I called twice back to back at about 9:30am second time I was placed on hold for 34min before I was connected to a rep... Rep was nice and did everything in her power to help me she placed me on a 15min hold and came back and said she didn’t have access to clear my disqualification from my claim and gave me another 800 number to call I called and after pushing a series of random numbers it said please hold for a rep I held on for 55min before connected to rep that rep asked a few questions put me on hold and came back and told me everything has been cleared and I just have to call and request a edd card since I had one that expired in 2018.... I’ve been trying to get in touch with edd since 4-11-2020 be patient and consistent

Nenah

5/8/2020 05:16:19 pm

What 800 number did she give you? I was also able to speak with a rep at the 833-978-2511 number today 5-8-2020 but she said my file was pending (been 6 weeks). What 800 number did you call and can you please share what series of numbers did you push. Thank you!

Jasy

5/8/2020 08:15:44 pm

Hey the number was ‭1 (866) 401-2849‬ honestly when I called this number it seemed as if it only had recorded information and I was fed up and just starting hit 2 about 5-7 times and it just said hold form next rep and
She able to help me

Steven

5/9/2020 12:38:29 pm

My claim ran out and it says that i cant file till end of the year and also says im not elgible for extension. please help cause there is a federal extension for people like me i just dont know why my claim didnt get it.. anyone know what to do

Meg

5/12/2020 12:17:42 am

I'm in the exact same situation and trying to figure this out. Claim ran out the 2nd week of March right before the cutoff where they automatically extend it. From what i can tell, I need to speak to someone.. Good luck!

Charlie

5/9/2020 07:24:18 pm

Just wanted to let everyone know here that has read my posts that I’ve finally been taken care of and received all my payments owed to me even though it took 2 months of trying to reach them. Calling the ‭(866) 362-8854‬ over and over and hitting 1 until I got the hole queue worked for me and I got lucky and talked to a Edd manager that has worked at EDD for over 10 years! I felt like I was talking to God. She fixed everything and even took her time with me and gave me all the time in the world. I’m so thankful I finally get to put an end to my 2 months of calling. Since then I’ve had 3 other EDD reps follow up with me over the next week to make sure everything was looking good with my payments and I confirmed with Bank of America that my $ is all there for almost 2 months worth. I should have the card next week. The only sketchy thing right now is they told me the extra $600 a week started for everybody on March 29th so I don’t get it the first week of March 22nd. I know someone that claims they got their $600 just fine the week of March 22nd. But I don’t care this much about it since I’m more than happy to get all my weeks paid for and I was hoping I was gonna at least just get some of my weeks paid.

Yuri

5/11/2020 11:56:11 am

I due for 4 weeks I did two certifications an I have not receive nothing I call all the number did all the number tricks and can’t get thru can anyone help me :(

Grab

5/14/2020 12:34:07 pm

What is your method for calling‭( 866) 362-8854‬? I pressed 1 repeatedly and it doesn't go to hold

Dlane

5/10/2020 05:22:59 pm

Lol... This is almost getting, comical, now? So... The past week I've had a notification that said I needed to reopen my claim. Until today, 5/10, I've called and spoken to 5 or 6 different reps that have not been able to make that go away or "see" anything wrong with my claim. Today was the day I was due to certify for benefits, and being as this notification to "reopen my claim" was preventing me to certify online, I tried to do it through the phone with no luck... or so I thought. I decided to give the 833 a call just a bit ago to see if the phone certification had worked, and the nicest guy answered and within seconds "saw" this notification to reopen my claim, and told me to refresh my screen. Wouldn't you know it! The notification was gone and he said to certify, which I was now able to do! AMAZING! FINALLY! So, I did jus that... Guess what? Now both my weeks say, Duplicate for week ending 4/18 and duplicate for week ending 4/25 lol... Not showing paid, now I'm back on hold hoping to get someone who has the access to fix this. Anyone else dealt with a duplicate? How does this work and can it be easily fixed and paid?

5/11/2020 12:28:41 pm

Does anyone know about unemployment for permanent residents? After hours of calling various numbers, I just thought by chance anyone has info on this subject!

My husband had received his work permit a few months before the shut down began. He had probably worked a little over a month before his hours were cut significantly due to the pandemic. Would he be eligible to apply for unemployment as a permanent resident having only being in the US workforce for a little over a month?

OAL

5/12/2020 12:10:53 pm

I think he needs to be working for at least 3 months ,permanent residents still get their unemployment if they meet all qualifications

SMR

5/12/2020 10:09:36 am

I filed my claim 3/25/20 and was approved 4/5/20
But I have never received any Edd debit card or any benefits when I call 5616 number I never can get ahold of anyone this makes no sense

5/14/2020 12:30:23 pm

Your problem is easy Call bank of America to get your card in mail in 10 days
1-866-692-9374

OAL

5/12/2020 12:08:54 pm

This is not working for me, I call the 800 number about 400 times a day ,8 to 12 and never get a person to talk to. It's frustrating, the 671 makes it shorter to get through the call but I always get ( we're unable to assist you now) and their email sends me an automated reply saying that I have to call or visit their locations.
My status says " duplicate " for the first two weeks and I can't change anything in my online profile, I texted them through " ask edd" so many times and never got a reply! They took my job away and now they're depriving me from this minimal income they're giving out !

EMcClure

5/12/2020 01:40:13 pm

I followed Jasy instructions from 5/8 and called ‭1 (866) 401-2849‬ after calling the 800 for 3 1/2 hours. I was told the previous day by the 833 number the 800 number were the only ones to help me because there were 3 claims on the account. I hit 2 about 5-7 times before it gave me the option to get a customer service rep. I was put on hold and told my wait time was 3 minutes. An hour and a half later on hold, I got a rep and she cleared everything up.

MSM

5/12/2020 01:51:30 pm

Hi! Does anyone still have success with the 714.687.4400 number?? I'm one of the 'UI claim ran out before the cutoff but my claim doesn't end till june' people. Just need to reach a claims specialist that can filx my claim so that I can apply for PUA. UI Online won't let me re-apply.

Kelly

5/12/2020 05:02:54 pm

A kind soul was generous enough to tell me about this website yesterday and I spent the bulk of the day reading through all the comments to gather a list of numbers I could call to finally reach a LIVE person.

I didn’t have much luck getting in touch with anyone yesterday, but I was able to identify some solid numbers to try calling moving forward.

These are the numbers that actually ring and allow you to press 0 to continue holding:

(408) 436-5600 - San Jose
(909) 383-4663 - San Bernardino
(714) 736-3000 - Buena Park

Each of these lines stop working at 5pm.

This afternoon around 3:20pm I rotated calling between these numbers for about 5 minutes until after pressing 0 three times for the San Bernardino number I was able to get through. The woman on the other end asked for my social and then asked me to hold while she transferred me. I was on hold for less than a minute when a gentleman answered and asked me to hold on for just another minute and then he’d be able to help me. My wait time was about 30 minutes before he returned, but I didn’t care. As hard as it is to get someone on the phone, I was just happy we were finally getting ready to resolve my issue. Within 15 minutes, everything was squared away!!!

Thank you Kenzie for sharing this resource with me!!!
____
For anyone that may be experiencing the same thing as me, my account was showing another person’s name and birthday every time I’d login, but all my other details were correct. My inbox notices were in Spanish and when I corrected my language preferences, that’s when I realized the system won’t allow you to update details like your name and birthday without contacting EDD directly. While I was filing my claim on April 21st the EDD system kept throwing me error messages so I’d have to refresh my page and continue filing my claim where the site successfully saved from the previous page. My details and someone else filing their claim at the same time may have resulted in the mixup because clearly the site was overwhelmed and periodically crashing from all the people trying to file at the same time.

The gentleman who helped me asked me some questions to verify who I said I was, verified that COVID 19 was the reason I was applying and made sure I was applying for the PUA program for business owners, self employed individuals and independent contractors. He corrected the errors on my account right over the phone and then submitted my info to his supervisor to finish filing my claim so an accurate figure on what I’ll be received without any identity confusion can be calculated. If you’re having a similar experience with your account, this is what the correction process should look like...

Phoenix Mellow

7/8/2020 11:41:43 am

THANK YOU!!!! The (408) 436-5600 - San Jose number worked for me!! I had to call a few times to get through. But then got a very nice woman that set up a call back with a representative for 1 hr. They called me back!!!!! She fixed my "pending" status that I had for 6+ weeks in seconds. BTW I had been calling all the 800 numbers for weeks now-- 500+ calls. These numbers worked! THANK YOU!!!!!

Ryan

5/13/2020 08:55:28 am

I got through on the 833 number this morning at 8:05 after only a few attempts. I stored the number in my contacts so I could easily redial and automatically executed (1,1).

I have been unemployed since September of last year and my benefits ran out the 2nd week of march. Speaking with a nice woman this morning she helped me file for the PUA program over the phone. She also let me know that the PEUC or 13 week extension should be coming on line on th 16th. She told me I should recieve a disposition in the mail in 7-10 days and that I would be considered for PEUC if my PUA application was denied. Good luck to everyone, I hope this is helpful in some way.

Meg

5/13/2020 11:50:10 am

thank you! This is very helpful. I was in the same situation, benefits ended 2nd week of March and couldn't do anything online. I was able to speak to someone yesterday at the (866) 401-2849 number who helped me file a new claim because I had a job lined up to start on April 1 which fell thru due to covid. I still don't know what my benefit week length or amount will be and am quarantining far from my mailbox. So uncertain if i'm receiving regular unemployment, PUA, or PEUC. But it's really good to know they are bringing this option online soon.

Ryan

5/14/2020 09:25:56 am

Glad to help Meg,

I checked my UI online account this morning and was able to certify today for all the past weeks from when my last claim ended. This happened very quickly (less than 24hrs) from showing I had a 0 claim balance. I have not recieved funds as of yet but it is a good sign and am hopefull my payment for the certified weeks will show up shortly.

Irish

5/13/2020 09:37:01 am

I can get through to the 909 number to hit 0 to hold and then it disconnected me. I have literally tried everything on this site 😭

Sabrina

5/13/2020 10:44:20 am

This is ridiculous! I got through on the 833 number last week because I knew when the male voice answered you would press one if you didn't hear the music that meant you didn't get through. Now they changed it to a female voice answering and I have no clue what option to press now and how to get through 😡 I'm getting fed up with EDD!

Meg

5/13/2020 11:02:34 am

Y'all!! I called (866) 401-2849 yesterday at 11:30am, pressed 2 in the menus until it said to make a valid selection or it'd disconnect and then hit 0. It said estimated 4 min wait but I was on hold for about 1.5 hrs. A lady immediately helped me file a new claim. My benefits ran out the second week of March and at this time I was unable to do anything online, tho from an above comment it sounds like they're trying to change that. Try this number!! It says it's the accounting and compliance dept or something but it worked for me!

5/13/2020 11:19:40 am

Ha! This worked! I clicked 2 until it said to make a valid selection otherwise my call will be disconnected and then I quickly hit zero. I was put in the queue with hold music and said my wait to speak to a representative was 2 minutes. Currently on hold. I'll keep you posted.

Sabrina

5/13/2020 11:27:07 am

Same! I'm on hold too. It said wait time one minute but it's been over 5 😂 I don't care how long I wait as long as they help me! Fingers crossed!

Sabrina

5/13/2020 01:17:02 pm

Sat on hold an hour and a half to have a man answer say he would look at things and asked to place me on hold. Then hung up on me. I called back and what do you know this number is done at noon. I swear I want to lose it!

MSM

5/13/2020 01:51:36 pm

ARRRGGHH!! Spent the day calling the 714-736-3000 number...pressing 0...getting disconnected...and calling back..a bazillion times...as others said they had success with it. But the person i final just reached reached said they don't have people able to file claims there. I tried to finess it a few different ways but no dice. :-(

I'll be trying the 866-401-2849 number tomorrow I guess.

Tan

5/14/2020 12:14:54 pm

Doesn't work
866-401-2849
1, 5, 2, 0, disconnected

Yuri

5/13/2020 02:47:57 pm

I started calling Monday started at 8:00 am and now is wensday I finally got a hold of someone !!!!! You have to call the ‭(833) 978-2511,11‬ save it on your notes and then paste it in your call keep calling I called 60 times and finally I got someone just keep calling be patient they will tell you they can’t help you they will try to help you at first but they will put you down for someone to call you back

Did

5/14/2020 12:09:23 pm

What is the comma and 11 after the number?

5/13/2020 07:26:19 pm

Should I certify for benefits if my claim award is $0?? I am waiting on a re-computation through EDD Integrity and Accounting and today is the deadline for me to certify for benefits. I'm stuck. I concerned I'll be disqualified for $0 award and also concerned if I don't certify my claim will close. Anyone have experience here?

Melissa

5/14/2020 09:00:37 am

DH ,

I applied for unemployment on 3/22/2020 and i had an issue with my identity . I sent my documents a month ago and have not received anything yet . I called like 2 weeks ago and they said i dont need to certify while my identity is being verified.

Madaline Cardoso

5/15/2020 08:07:35 am

Hello, I have the same exact issue going on with my claim, they told me the opposite, to continue to certify my weeks, eventhough it says "pending" eventhough it says pending when they clear up the identity verification they will pay you all your certified weeks.

Roberto

5/14/2020 10:11:39 am

UPDATE!!! My Housemate works at the EDD office in Sacramento. Here is a side number!
800 480 3287
Once through the welcome message dial extension 3210; after your wait time whoever awnsers ask them to transfer you to an EDD technician.

Mia

5/14/2020 11:23:48 am

Yeah so this didn't work... I called, waited 48 minutes, they said they couldn't transfer me to a UI person, because its a disability office.

Did

5/14/2020 12:06:14 pm

Doesn't work why waste people's time? You work there?

Roberto

5/14/2020 12:41:15 pm

The person i got a hold of at this number told me that it is the disability office. They are a branch with the EDD. Luckily the person who picked up transferred me to EDD. It all depends who answers your call. They have the ability to transfer. All depends on who you get I guess. Good Luck

MSM

5/14/2020 12:04:14 pm

YESSS!!!! GOT IN!!
I used the 866-401-2849 number...pressing 1 to get to english, then pressing 2 several times until they say "you must enter a valid entry"...at that point you press '0'.....you are then asked to enter your SSN. Most of the day I called and at this point a message would come on saying to try back later due to the number of calls.
BUT....I finally got in at about 11am!!

Got my PUA filed...got my amount...got great info on what to expect....the person was FULLY able to help me.
SOOO HAPPY!! Please hang in there...it will happen.

Gene

5/15/2020 01:08:22 pm

Hi Everyone,

The number above does work, when you finally get to the "welcome" message rather than the "thank you for calling" recording. After days of trying local offices and the main number I dialed 1-866-401-2849,1,2222222 (and inputted the commas as pauses, and a bunch of twos so my phone would autodial). After this series of 2's, will hear the recording say to input a valid number. At that point enter 0.

I was placed on "4 minute hold", which turned out to be 40 minutes. But I finally got through to a wonderful, qualified person, who helped me sort a "pending certification" issue I've had for 8 weeks. In a matter of minutes, the issue was solved.

Keep trying and keep the faith.

Gene

George

5/28/2020 11:11:18 am

Hello Gene,

Thank you so much for this information. It actually helped me today to fix my unemployment issue. I was placed on 4 minutes hold, which turned out to be 2 hours.

thank you

Vesh

5/28/2020 02:21:45 pm

Thank you so much! I called the 866-401 number and followed your steps I was able to get to a rep. after almost 2 hours on hold. But my claim was finally processed. I was not able to certify for benefits he said there was a flag preventing me from certifying. He removed it and all done. THANK YOU! :)

mike

7/1/2020 12:56:06 pm

My status for the weeks have been saying pending as well. Is there something I can do to fix this? or do I have to keep trying to call a place that doesn't answer. My claim history just says pending for every week that I have submitted and certified.

Just

5/14/2020 12:29:41 pm

Damn it. I called
714-736-3000

After listening to that beeotch repeat recording over and over and pressing 0 each time
I get busy signal and call drops.
F & u
Should have let Trump distribute the funds as he offered but gov gruesome gov nuisance said no we'll do it. Yeah right like you do dmv. Ancient computers. Low iq staff.
Everyone vote Republican! Stop voting for the idiot Democrats

Nick

5/18/2020 12:07:50 pm

Don't make this thread about politics, these are people trying just to get a hold of the EDD, who have likely already received Trump's money he wanted to distribute. Who is a republican, in office. He's there, we've already established that mistake. This is epidemic related, not partisan. (if you really want what Trump wants to distribute, it has something to do with injecting bleach.)

Tracey

5/14/2020 12:41:45 pm

Thank you, thank you for this thread, and these helpful tricks. My PUA payment was stuck on pending. I have been trying for about 10 days to get through, getting through only once to the online support number. She requested a call back for me, which I never received. This morning, my phone showed over 250 tries to the main 800 300 5616. I came across this thread, and I tried the 6 7 1 trick. It worked on the first try! 6 minute wait got me to a wonderful rep, who was able to fix what was holding up my payment, and I will receive my payment tomorrow. I am so grateful for that amazing trick. I don't know how it works, or why it doesn't work for some, but I am so relieved. Thanks so much! 💜

5/15/2020 02:07:34 pm

Hello Tracey, what time did u call? You are sooo lucky and blessed!!

Dee

5/14/2020 04:23:54 pm

866-401-2849. i was on hold for 1 hour and 7 mins, but i finally spoke to someone who helped me.

Curt

5/18/2020 08:41:59 am

Tried local offices today. Couldnt get thru. They flipped the prompts around. You cant get into the system before 8am today as well. I called the Online Pandemic number, used two phones for both numbers, waiting on hold for On Line. Been out of work 3/23 and waiting since 4/4, after learning I hadnt made enough money in Arizona yet to qualify and didnt qualify for much. All my life and money have been in California which we miss immensely. My wife is retiring with a disability from CA state service and we moved here to try and help her and have our daughter near family. So out of state you can only fax or call. I'm hoping to get an online login at least so I can get in and start keepin my family above water. My thoughts and prayers go to all the families during this time. May good fortune fall in your lap today🙏🏼🙏🏼🙏🏼

Sabrina

5/19/2020 07:28:38 am

This is what makes me upset with EDD...I've been calling for weeks. Finally got through to somebody Last week. My payment was pushed through and she told me go ahead and certify this week and I'd be fine. Well now it's just pending for two days. So now I have to call again to see what's going on. Has anyone else filed after they claimed it was fixed and had it pending a bit then it went through???

....

5/19/2020 07:57:28 am

That happened to me. I called after not being able to certify and an EDD rep cleared it for me. I was then able to certify but then my payment was just stuck on pending for a week. I call again.
My issue was that their was a disqualification from 10 years ago that needed to cleared before payment could be issued. I was told the system cannot clear it out on its own so someone has to manually do it.

Kristen

6/15/2020 02:52:59 pm

I'm so glad you mentioned the "Disqualification" thing, because I think it explains why my current claim has been marked as "Not Paid" for weeks now without any update or progress. I have a DQ on a claim from over three years ago and I bet that's why my current claim is in limbo.

Tayler

5/19/2020 09:32:24 am

I've been "pending" for about a month now and like everyone else, cannot reach a human. I tried every number listed here. This morning I tried 866-401-2849 and after getting the "Welcome" message, pressing 1 for english then pushing a bunch of 2s until he says "pick a valid entry" then WAIT for him to give the options and he says press 0 for representative and I then entered my SS and was told they would call me back in 6 minutes. Has this happened to anyone else and did you ever get a call back?

Ryan

5/19/2020 02:54:50 pm

Hey Tayler, I had the same issue. I filed on 3/15 and still have not heard back because of an identity issue which I sent the required documents. I’ve called for weeks for hours and hours a day but finally got ahold of someone with the new call back feature that hasn’t been there the last few weeks for me. Problem is they close at noon but I did actually get a call back today. I used 2 phones, one for the call back and the other to wait on hold because I didn’t believe they’d actually call back. I finally got on hold at around 8:45 am today and it said it was a 4 min wait which turned out to be 1:45 and then just disconnected on me. I kept calling again to get on hold which I did finally at around 10:30 but sadly was on hold for over 2 hours and since the office closes at 12pm it disconnected, far after 12 though so I thought there was a chance someone would actually answer. I ended up getting a call back at around 1pm today which was an automated machine and when it tried to connect it just said “this office is now closed” so it does in fact work, I just think the wait times are ridiculously long

Jayden

5/19/2020 11:08:50 am

I called the 800-300-5616 about three hundress times a days for the last three weeks, but could not get through. I did the 1-6-5-1-4 and it stated will transfer me to a representative and then hung up. Today, I got transferred to a live agent and one hold for three hours and they hung up on me. Do you have any trick that I can get through a live agent? Have been on unemployment since 03/16/2020 but never get pay, they closed my claim without any reason, then I re-open twice and it was closed without any reason. Thanks

S.A.M.

5/20/2020 11:01:43 am

I got through to the (833) 978-2511 number and I used the tip to copy and paste the number as (833) 978-2511,11 in order to bypass the automated voice. I called this number 60 times before I heard the music that I was on hold. If you hear and automated voice after entering the 1's, hang up and redial. Started calling at 8am and got through at 9:44am was on hold for approx 40 mins. Woman couldn't pull up my account but was helpful in entering my info, taking my number, and letting me know a specialist will call me back in 3-5 days. I honestly don't care that it's a 3-5 day wait, I'm just happy I can stop calling like a mad person each day. By the way she couldn't help me because the main EDD personnel have to fix a SSN issue on my account.
If this is helpful: I sent in identification documents 4/19 and still haven't heard back from them. I even wrote them a snail mail letter May 11th and there has been no reply to that either.

Dialing:
(866) 401-2849,1, 222222 and then 0 when you hear the "enter a valid entry" will get you to entering your social faster
(800)300-5616 then entering 1 for English and then 673 (in my case, might be 671 for you) helped get me to entering my social faster too. There are two automated voices for this one. The one that quickly answers "Thank You" is the one you want to hang up on. The other has a longer pause and I believe says "Welcome" he also sounds more like a voice recording. This one will ask for the social.
I tried the (415)351-7200 number that a lot of you have gotten lucky on but I only get a message from Verizon saying the call cant be made.

Good Luck to everyone!

Steve

5/20/2020 12:17:19 pm

The 671 trick worked on the 800-300-5616 number today, but I've been on hold for 2 hours now. I've been trying to get the "Pending" status dealt with since last week, and I'm hoping that somebody will eventually pick up and help me. I had to re-open my claim on 5/11, which they fixed and paid me for 5 weeks. Now, everything since 5/11 is pending...3 weeks of claims. I can't do this every week!!!

Steve

5/20/2020 01:20:51 pm

Took almost three hours, but the guy took care of us and told us how to not make a particular yes/no response in the future that would put it "Pending" again. Yahoo!

Ceci

5/20/2020 10:42:25 pm

5/19/20 I called 866-401-2849 around 11am waited for almost 2 hours 45 minutes and was helped within a couple minutes. I’m so thankful after calling the 714 number for a week and half For hours a day.

My claim was approved paid for the first two weeks and next time I went to certify , I had the only option to reopen claim. I reopened claim and said it was received but no payment. the following week same thing only choice was to reopen claim. (I didn’t) So I finally called and got through. They were able to help me fix the issue and was able to certify. Feeling so relieved. Keep trying and don’t give up!

Curt

5/21/2020 10:33:08 am

Spoke to the 833 number on Monday for a 5 business day time frame. Havent heard anything yet. I did get thru the 800-333 today and hit the call back feature at 8:33am but 2 hours later nothing yet. If it doesnt happen before 12pm, can we assume they arent working after? No call back after 12 might mean no call back all even after?

Curt

5/21/2020 11:13:26 am

Got a call 2 hours and 15 min after asking for a call back. 15 min on hold. But due to my complicated situation for wage combination, i have to speak with a specialist and have been waiting since.

ChefIceQueen

5/21/2020 01:37:03 pm

I had good luck with the 909 # today (5/21/2020) Thank you to all who contributed to this, and good luck to all of you .

Tina Gurrola Lawrence

5/21/2020 11:22:19 pm

I finally got through using the 909 number. I had called the 866 number everyday from 8am to 12pm and couldn’t get through. The EDD specialist was able to unblock my claim. I was told there was a disqualification from an incident from 3 years that I had taken care of back then, I should see my debit card next week. I wanted to thank everyone fort all for the great information. I would have never gotten through without it.

Nga Nguyen

5/22/2020 09:29:40 am

I have to say thank you for all who gave out the tricks to help people get through to this tough time. I've been trying all the trick from the beginning of this post until yesterday late night when i note the number 530-225-2185 from Deeebster post so i can give it a try this morning after 2 months of money pending from EDD. Guess what, it really worked. You just called and dont wait until the recording finish, press 3, a live person talk to you right away. Asked my SSN, my name, mailing address and she said she will transfer me to another live person. I waited not too long for about 15 mins then a very helpful and nice guy answered and helped me fix the problem right away. I got paid total for a sum of 7 weeks. After i hung up the phone with him, i checked back my EDD account online and yes its truth, the status is from pending to Paid. I feel release so much now since I'm a single mom and been depressed lately about the unemployment money after tons of time failed to call the 1-English, 1-Vietnamese, and the 2511. Actually the 2511 still worked, but u need to call between from 4;00 pm and keep calling u will eventually can speak to a representative. however the 2511 number couldnt sovle the problem like Identify, or pending money Status as me. I called them 2 days ago and they said they cant do anything and they will let a specialist call me back. But im afraid that they not gonna call me so this morning i decided to try Deeebster tricks. I hope my comment wil be read and will help out you guys as I understand how frustrated it is. Good luck to you guys. Thank you Deeebester again for your trick. God bless you.

Sequoia

5/28/2020 09:36:53 am

I just got through using the 530-225-2185, 3. I just talked to the nicest HUMAN man who couldn't help much and transferred me back I believe to the 800 number but maybe he can help others?

Kathy

5/23/2020 09:02:40 am

Using the iPhone to copy and paste/dial (833) 978-2511,11‬ worked for me! Was on hold for 35 minutes!

Heaven

5/26/2020 10:24:32 am

Hey everyone keep calling the 800-300-5616 number until you hear a different voice say "thank you for calling" YES THEY BOTH WILL SAY IT but THE ONE THAT WORKS IS THE ONE THAT'LL LET YOU PRESS A NUMBER WHEN IT CCONNECTS.

The right Recording will have a chill calm voice it will allow you to press "1" Let them talk then it will go to the regular menus "to certify for weekly....etc immediately press "6-7-1" it will ask you to add your social. You will know you got through when it says please continue to Hold.
Yes ingot hung up on Alot but keep trying I was just successful today at 10:20 am. I been trying since 8.

5/28/2020 09:01:42 am

Sequoia

5/28/2020 09:05:40 am

I did not speak to a human out of my 100+ tries with the 800 number, BUT I did get through to the chill voice and was able to be "connected" three times before being hung up on.

Less frustrating? No, I still want to throw my phone out the window.

Nick

5/27/2020 05:08:07 pm

After calling the 800-300-5616 number over 600 times I started wondering if there were any forums about this. So I Googled.

I found this link and read through the thread. Then I decided to try the 866-401-2849 number and followed the instructions in the thread. Following that, I was put on hold for 3 hours and 7 minutes.

Someone finally answered. From the moment she answered, she was extremely rude. I politely explained to her that I needed to have my claim referred to an auditor for a wage investigation. She asked "Wage investigation for what?"

I explained that I am a misclassified employee, and that because my employers did not report my wages, the EDD was unable to verify my earnings. She asked what I mean by "misclassified", and I explained.

She then asked if Uber was my last employer, and I said yes. She said that if I was with Uber then I am a 1099 worker. I asked for her name, which she said was "Linda".

Her reply was, "Don't call in here with that mess, Mr. Nick."

I asked what she meant by that. She replied that if I worked for Uber, I am a "1099 employee". I once again, very politely, stated that as of January 1st of this year, under Assemble Bill 5, I am now legally considered an employee but am misclassified by my employer. I then reiterated that that is why I need an auditor to contact me to conduct a wage investigation.

She replied, "I'm tired of hearing this nonsense. Where do you even get these stupid ideas? Do you have any W2s?" (I'm not kidding, she actually said that.)

I said no, and asked (pleadingly) if she could please just refer my case to an auditor for a wage investigation. She said "No, you don't need a wage investigation. You are an independent contractor."

At that point I asked if I could please speak to her supervisor.

She replied, "I am one."

I responded, "Okay. Linda, I really need help. Please just refer my case to an auditor for a wage investigation so that they can determine if I am misclassified."

She then replied, "Mr. (redacted), you don't get to tell me how to do my job. If you're going to keep playing these stupid games I'm hanging up now."

Then she hung up.

Sandra

5/27/2020 06:20:02 pm

Hello Nick, It makes me so mad to read these types of comments. I wonder if we spoke to the same woman? Unfortunately I didnt ask for her name when I called but here's my story.

I applied March 18th. Lost both my jobs and til this day havent heard back from anyone. I have tried calling many many times and all they say is to wait. I called a few days ago and a rude woman answered. I tried to keep my cool and explained to her that I havent been paid and all my stuff show pending and wanted to know why. I explained to her that my brother in law and myself applied at the same time and we both received a notice that we had to show proof of identity. We both sent our information on the same day and it showed it had been received by the EDD as well.....this woman cuts me off and says "are you the brother in law"? I said no but I am just explaining to you.......and cuts me off again and says "well then dont talk to me about your brother in law if you're not the brother in law" and at that point I said "look, I'm not sure who got you upset or what but theirs no need to talk to me that way and cut me off when i am trying to explain something to you. She laughed and said " then dont talk to me about your stupid brother in law"
I asked why she was being so rude to me and she just replied "I dont have time for this shit" and hung up.
I cried because I couldnt believe what had just happened. I waited for so long for that phone call.
I wish I could report this woman.

Nick

5/27/2020 06:36:08 pm

Really sorry to read that you experienced that. It does sound like we could have talked to the same woman. I was actually shocked at how rude she was—and I'm not someone who is easily shocked by anything.

As far as reporting her, I will definitely be filing a formal report. I have a transcript of the conversation, and enough information for them to identify her. I suspect she'll likely lose her job over it, which is ironic.

Sandra

5/27/2020 09:25:07 pm

Hi Nick. Oh I hope you are able to file a complaint. Please let me know what number you called to file a complaint. I called a couple numbers and left a message but no one called me back.

Yvonne

5/28/2020 12:39:32 am

Hi all, I've tried several times to get a hold of edd over the past month with no success. I applied end of March and my claim just said pending. I've tried all the phone numbers on the website and even a few here and could not get through. I finally decided to physically write edd a letter. I wrote my name, email, ssn and claim number and pretty much wrote a letter stating my situation. I mailed it to the unemployment center in Sacramento and hoped for the best. I mailed the letter on May 10th. From then on I still tried making phone calls to get through. No luck. Then all of the sudden I checked my edd account and on may 25th and they paid out my claim. My claim was finally approved. It took two weeks from the date I mailed my letter but I'm glad I mailed it because I still wasn't able to get through to any one on the phone. This may not work for everyone, but it worked for me. Good luck everyone.

Sandra

5/28/2020 01:43:45 am

Hi Yvonne, thank you for your response. I am glad everything worked out for you.
May I ask, what address did you send it to?I might have to also send them a letter at this point. I've also been waiting since March with no luck.

Yvonne

5/28/2020 09:36:15 am

HI Sandra
The address I'll mailed my information to is:
Employment Development Department
P.O BOX 826880 MIC 83
Sacramento CA 94280-0001

scotty

5/29/2020 03:57:09 pm

I am sorry to inform you but EDD's Mailroom is backed up. Any letters sent to EDD that is not a mail in claim form is not a priority so they are routed to a room that is filled to the ceiling. They have actually designated another room for storing letters since there is no more room as of 5/25/20. Speculation is that they will be able to assign employees to back log those letters within 6-10 months.
I am a Temporary janitor at the EDD office in Sacramento. Its a real mess and feel really bad for the people in need.

Violent J

5/29/2020 04:01:05 pm

Wow no surprise; Maybe that's why half the staff that I have spoken to at EDD when I'm lucky enough to get a hold of one are so rude. The EDD system is broken.

Religion -united METHodist

5/29/2020 04:09:52 pm

EDD don't give a FUCK, That's why they can hangup on you, talk shit, or say oops we got disconnected because there ain't a complaint process in place. they will end up ordering a paper shred truck to come clean up those mail rooms. Many of which those letters are complaints I bet.
EDD is a great State institution... MY ASS

5/28/2020 11:25:17 am

Just spoke with someone by calling 909-383-4663, had to call multiple times though and press 0 to hold, then was disconnected, repeated that but only took 4 times. First person I talked to asked for my social security number then transferred me to a live person who was able to look into my account and let me know they were still "working on it" (I had previously requested a wage adjustment to include Uber/Lyft along with my reported W-2 wages). They said to be patient while they are trying to integrate the Federal PUA into the UI system and that it could be 30 days from when I submitted (by mail) the additional wage info. I received a notification in my UI Online account on 5/7/20 that they had received my additional wage info so it's been 21 days and hopefully by 6/6/20 my account will be updated. The rep said if I didn't receive notification in my UI Online account by then to call back. Here are some additional methods/numbers to reach the EDD I was trying that are listed above in various comments that seem to work for people:

1. This worked for me today at 10am: Call 909-383-4664, if someone doesn't pick up right away the message will tell you to press 0 to hold. Every time that happened (6x) it hung up after but some people have been able to press 0 and then get a live person. The first live person will ask for your social and then transfer you to a person who can look at your account.

2. Call 833-978-2511, press 1 and 1 right away. If you get a message saying, "Thank you for..." hang up and repeat. If you immediately get "holding music" stay on the line and you should be connected to a live person.

3. Call the dreaded 800-300-5616. There are two different recordings you may get. The first is what happens most of the time, it's a friendly by commercial/fake tone of voice that says, "Thank you for calling the Employment Development Department..." - hang up immediately on this one. The other recording you'll get 1 out of 7-10 times is a chill voice that sounds very real, like someone just being a human, a little scratchy but friendly voice. Dial 1 for English, then wait until the message goes through some info about the Covid-19 situation. When it give you the options to start pressing numbers for different options press 6, then 7, then 1. That will get you to an option where you can enter your social security number. After that you will either be connected to someone who can help you or the system will hang up on you. Try again.

Good luck everyone, I know this is a stressful time for everyone and the system is wildly imperfect but everyone really is trying to do the best they can. Some reps may not be generally nice, but some customers are as well, and both are the exception. Keep trying, stay mentally as present and calm as you can, take a deep breath and do/drink/eat something you enjoy - our bodies are designed to survive and stress hormones start pumping through our bodies when our mind senses threats and the bio chemistry of the body responds. To help reduce the bio chemical stress induced by the brain you can try not to think about stressful things (nearly impossible), practice allowing the stressful thoughts to come and go like clouds passing in the sky (not easy but possible with meditation, focusing on something beautiful, focusing on something you're grateful for), and you can distract yourself - which is most people's default, but try to do distract yourself with things you love, exercise/walking, some music, a book, a movie/tv show, a game, interacting with others in fun/curious/playful ways. The mind does a wonderful job of protecting us by thinking about things to be aware of, protect ourselves from, plan for - but the repetitive nature of the mind can become self-destructive when it overloads us with stressful thoughts we're already aware of, so thank your mind like you would thank your dog barking at a strange mailman walking up to your door, ask it to continue to be alert, but also encourage it to be quiet or focus it on something else. That will help. There's a saying that the mind is a beautiful servant but a terrible master - if that resonates for you and you want to explore that more some books that have helped me do so include:

"A New Earth" and "Stillness Speaks" by Eckhart Tolle
"The Untethered Soul" by Michael Singer
"Seat of the Soul" by Gary Zukav

Lastly a huge thanks to everyone who has posted info here, it's been incredibly helpful to so many and really showcases beautifully how we're all in this together. When all is said and done we really are in this together, safer, more mentally healthy and stronger when we lean on others for help and offer our help where/when we can.

Warm regards,
ß
youtube.com/beingiam

A-A-Ron

5/28/2020 04:38:22 pm

Got through today on the 909# around 3pm. Was fairly quick considering I've been trying various numbers since mid April (filed in March). The gentleman who helped me was very friendly and fairly apologetic. Unfortunately, it appears there is no one that any customer service reps at EDD can speak with to fix the problem with my claim -- as they initially made a wage mistake when calculating my benefits and it's been under some sort of recalculation for over 8 weeks now -- even though -- the customer service reps can see my correct wages in their system -- they do not have the ability to override this "escalation" of my case.
The short of it is, they miscalculated, I emailed pointing that out, it's been mistakenly escalated to fix the issue -- though apparently, it didn't need to be escalated because all customer service reps can see correct figures. And everything is actually in order -- and if they had the ability to just pull it of the escalation, then I would be receiving my benefits. But, it's beyond their reach now and there's no one to speak with about it and I just have to continue waiting. Filed for week of 3/21. Still waiting.

VMonty

5/29/2020 10:48:47 am

Congrats, Ron.
I attempted the 909# but it is stating disconnected as of this morning.

petite

5/29/2020 11:05:38 am

i called the 8664012849 number and just followed the tip to input 2 till u hear input valid number then press 0.. said wait time is 4 minutes but on hold for 1 hour. i really dont care about the long wait hold time as long as they can fix my ui benefits. Luckily the guy who helped me was able to override the errors in my claim.. whoever posted the 866# here, i would like to say thank u so much..

5/29/2020 01:03:09 pm

Michelle

5/29/2020 01:55:09 pm

I just called the (833) 978-2511 phone number and after 40 minutes on hold someone picked up! I heard a very violent television show on and someone sounded like they were typing away on their keyboard!! Is this supposed to be a joke??! I recorded the phone Call too... anyone else experience this?? Can I file a complaint?? This whole thing is a joke !

eric

5/29/2020 02:10:29 pm

I'm on hold with them right now! I'll let you know how it goes

christina ayala

5/29/2020 03:24:08 pm

hello how were you able to contact them?

eric

5/29/2020 04:23:25 pm

No, luck. they disconnected my call.

Brandon

5/29/2020 03:17:11 pm

Has anyone had any luck after noon?

Michelle

5/29/2020 03:37:09 pm

Just had a man pick up this time. The man screamed at me and said ‘Give me your social security number!’ Then I asked is there any other way for you to look up my account. Then he yelled again and said ‘I told you to give me your social security number!!’ Then he hung up on me ... ?? Is this even a legitimate phone number ?? I’m not giving anyone my ss number when they are screaming at me over the phone ... argh

christina

5/29/2020 03:45:44 pm

Hello what number were you able to get through?

juanita

5/29/2020 04:21:09 pm

Wow, Been calling since 1 PM. finally got through to an EDD lady named Nancy. In the first minute of talking she tells me that her computer is froze so she will transfer me to someone else. After waiting 72 minutes someone answers!
This person says that they are EDD but work on the Disability side of EDD. And they cannot help on EDD unemployment at all. Will not transfer and says call EDD back.
Wow all day and getting nowhere. Broke and sad this is a real mess.

eric

5/29/2020 08:32:19 pm

Hey michelle, I got though Using the iPhone to copy and paste/dial (833) 978-2511,11‬ .!! After i told you i was on hold(2:10PM) i got a rep within the next 10min and he was terrible smh. On the phone he sounded like he just woke up from a nap, also he really didnt listen to my problem with "REOPEN YOUR CLAIM" glitch and transfered me to technians department then they took my name and number and said expect a call back(3-5days). BUT I COULDNT SETTLE TODAY!!!! im done with EDD bs!! so I called back(2:50-3PMish), got through and waited another 40mins and got the perfect rep this time told him my problem he said "well that sounds odd" put me on hold for another 15-20mins I swear I thought he was going to transfer me or hang up on me put he didn't. He actually got back on the phone APOLOGIZED but really couldn't come up with a clear explanation to why my claim wasn't working, because "everything looked fine on their end" but long story short... he was able to somehow just MAGICALLY make the "REOPEN YOUR CLAIM" disappear from certify for weekly benefits tap on EDD website. Now I'm good to certify and hopefully no problems in the future !! I haven't filed since 04/11/2020 I grateful I got through & grateful got a GREAT REP that actually helped !! don't give up lord knows I almost did

Jen

5/30/2020 03:39:16 pm

So trying to get through to UI is a f☆☆☆☆☆ joke! I will say that this page has given me the tricks needed to get thru.. briefly explain my situation in case anyone else has same issue...
I filled for disability last year. Ended my case in July and went back to work.... moving forward to COVID time. Each week I certify for benefits it considerably says pending......uhhhggg.... reason being is because I had previously filed for disability back in 2019 and system ref flags it... until I call to have it cleared. That's where my frustration is... takes days to get thru... tips here help... today is Saturday. I started calling the 8339781211 number at 1pm....I just kept getting to many callers call back later deal... so I decided to try press 2 for Spanish.... immediately put me on hold. Abt 35 min wait then a lady answered in Spanish. I told her I spoke English and could she please PLEASE help me. She did help me and was VERY nice... problem solved in 1 min..... just wanted to share what worked for me...

Jen

5/31/2020 10:01:13 am

Correction for previous comment..
#833-978-2511..... call on a weekend... operator says wait time is half the time....

Karina

6/1/2020 02:36:40 pm

After trying the multiple numbers left on this thread, I tried the (866) 401-2849, followed by the 22222 trick until you hear the “enter a valid entry” response, then press 0. It says your wait time will be 4-6 minutes, but I was on hold for nearly 2 hours. I was so excited to be connected to a live agent, he put me on hold again, and the line disconnected. It was painful. I promptly called again and was on hold again for 3 hours. The office closes at 12pm, but if you continue to hear the holding music and the prompt saying “please continue to hold” you MUST stay on the line. I finally spoke to someone around 2:00pm, when I was so close to giving up. The rep was so kind and apologetic about my situation. She was able to fix my UI issue (I have been unable to certify for benefits, I’ve only had the option to reopen my claim. I filed my claim on 03/15/2020) I’ve been able to certify for 1 week so far, and hopefully once that is processed, I’ll be able to certify for the past 8 weeks to catch-up to June. Thank you to everyone who’s been posting on this thread. It’s an awful and frustrating process, but hang in there!

NJD

6/3/2020 12:57:50 pm

CA EDD is a joke, applied over 80 days ago still nothing. Called for 2 months before I got through finally and for a moment felt relieved. Was told they needed to calculate my wages because my employer did not report them properly and it should take 3-5 business days. 2 days later received an affidavit in the mail to sign and send proof of wages, of course I asked if I could send this during my initial call, the response "we don't do things that way", yet you sent me a verification form anyway 2 days later to do exactly just that! Morons! So now we are on BUSINESS DAY 14 and I call again today and get told that the person who told me 3-5 days was wrong and it could take up to 6 months! You just have to wait she told me, and then proceeded to tell me that there are 20 million people in Ca waiting for unemployment. How can that be seeing how there is 38 million out of work, 20 million of them live in CA? #Bullshit! Then proceeded to tell me under her breath at a low volume "im fixin to hang up on you!" Exact words whispered it to me! How nice! CA EDD is a disgrace, and seeing how according to this last mental midget,(20 million people waiting) leaving your phone lines open for a shitty 4 hrs a day is the answer to your problems! NOT

Alan

6/3/2020 02:47:33 pm

I was successful in getting through at 12:02pm using the tip above for pasting/calling (833) 978-2511,11. I was on hold for over an hour, but when I got through the person who helped me could not be more empathetic and helpful. I was able to get paid immediately (at least something) while more work still needs to be done. (New EDD rules as of May 27, 2020 is causing some on PUA to be switched to PEUC resulting in some being lost in the cracks. The representative that helped me said the rule change was resulting in even more calls.)

Aol

6/3/2020 08:49:06 pm

anyone got a hold of ID départemental?

Sandra

6/3/2020 10:23:28 pm

Nope, I am so fed up with EDD. Like I understand they are busy but I applied in March when this was barely starting and i havent gotten paid not even 1 week. I cant get through the ID department and when someone DOES finally answer, its after 12 pm and the call gets transferred to someone who cant access my information. 4 hours isnt enough. They need to be open 8 to 5.

Myra

6/3/2020 10:24:31 pm

Just want to say that this thread really helped to keep hope alive. I tried many numbers, tips, and tricks.
My situation:
3/18- applied for EDD benefits due to covid 19
4/1- received a letter for certification of benefits
4/6- received award letter which had $0 (I wrote and sent an email)
4/9- received Identification verification (filled it out and mailed it same day)/
4/29- called 833-978-2511, (the general info line) talked to someone who told me to refile. She said it wouldnt affect anything it would just update all my informaion.
5/11- received an award letter with actual wages and benefit amounts but now I had a new begining claim date! So I called the general info line again. The rep said I should NOT have refiled again and placed me on the callback list for a specialist to call me since they are the only ones who could help me. She said it would it would be within calendar days from 8a-8p. I was very disappointed and very discouraged. I certified online as well.
5/18- I saw my payments were pending and still never received a callback so I called the general info line again requesting a call back and the rep hung up on me. I was done for the day since I had spent hours trying to get through and on hold.
5/19- got through to a rep who placed me on the callback list again.
5/20- mailed letter to the Anaheim office and the Rancho Cordova office (since I received an award letter from each) I included both award letters I had received and on it I wrote my situation and what I needed to get fixed. I was nice in the letter and explained I really just needed help to fix my issues. I asked they call me or email me and included my contact info.
5/26 - Sick and tired of waiting and determined as ever, I started at 7:59am calling 1-800-300-5616. I called 174 times in 42 minutes and BAM I got through! I couldnt believe it!! I waited about 1 1/2 hours on hold and talked to a really nice man who said everything looked fine and I just needed to have my wages added and it would take about 10 days. He said I would get the backpay from when I first filed in March also.
5/31- Anaheim office called me! I missed her call and she left a voicemail letting me know she'd call me back between 1-3pm. She called me back around 2! Sweetest lady ever, thanked me for my patience and told me the rep a few days earlier told me.

In between all these dates I have spent countless hours on the phone pressing redial, on hold, listening to busy tones, etc. It was depressing and I was getting so hopeless. Many numbers on here didnt work for me and some did but were just busy. In the end I still stuck to the numbers I knew for fear of wasting more time (which is an endless loop and hard to tell which way to go). So if you are going to call the main # 800-300-5616 then do it at 8am sharp! Dial and press 1. if it hangs up the call wasn't going to go through. If it does go through listen to the intro and then press 6-7-3-ssn-1 then listen for another 10 seconds. I can't remember how many times I hung up when I heard "due to the amount of callers" and hung up. DON'T! When I got through he said right after "the wait time is approximately 5 minutes" it was 1 1/2 hours but I got through.
Also write a letter to the address you received your letter from! Good ol' snail mail worked for me and ended up receiving a call! I wasn't getting through to anyone anyway so why not try it out. My next move was to write my local senator as a last resort but didn't have to.

I wish everyone the best of luck. It was a long depressing and infuriating road but don't give up. I wish everyone the best of luck!

6/4/2020 11:28:08 am

Currently working numbers:

1) 866-401-2849: press 1 for english, 22222 until "enter valid number" message then press 0

2) 833-978-2511: press 1-1, if "thank you for calling" message plays hang up and try again, if music plays wait online

3) 800-300-5616: There are two different recordings you may get. The first is what happens most of the time, it's a friendly by commercial/fake tone of voice that says, "Thank you for calling the Employment Development Department..." - hang up immediately on this one. The other recording you'll get 1 out of 7-10 times is a chill voice that sounds very real, like someone just being a human, a little scratchy but friendly voice. Dial 1 for English, then wait until the message goes through some info about the Covid-19 situation. When it give you the options to start pressing numbers for different options press 6, then 7, then 1. That will get you to an option where you can enter your social security number. After that you will either be connected to someone who can help you or the system will hang up on you. Try again.

SteffgM

8/20/2020 11:34:49 am

After opening a new claim on 7/5/202 and certifying for the last 6 weeks with no payments being received. Only information on the site was stating certification received, status was pending. I emailed them multiple times without any response back and called and called, being hung up on due to too many people trying to get through. I found this thread and today started trying multiple numbers and suggestions. I thought what do I have to lose. I finally tried the following number 866-401-2849. It said my wait time would be 6 minutes....which turned into 1 hour and 57 minutes. Finally a really pleasant woman answered and took down my information, she checked and said there was a hold on my account, which I had no idea about. She put me on hold, which made me so nervous. Once she came back she said was able to review the account and remove the hold and I should receive my last 6 weeks in the next 24-48 hours. Fingers crossed it works. All I can pressure and time....hang in there everyone. And thanks for all the suggestions and phone numbers!

Ben

6/4/2020 03:52:52 pm

Hi, Ben again! See previous post. It's now 3:42pm and I just got off with a representative!!!!! His name was Glen. He was very polite. AFTER OVER THREE HOURS ON THE HOLD CUE, I WAS MINUTES FROM GIVING UP WHEN HE FINALLY ANSWERED. This was 3 1/2 hours after business hours! SO..... BE PATIENT! It takes nerves of steel, but persistence will payoff.

Glen also mentioned that they are adding a NEW PROGRAM - the PEUC (Pandemic Emergency Unemployment Compensation. THIS IS CAUSING CURRENT PROCESSING DELAYS. The EDD is reviewing all current claims to see who should be put into which program. I have no idea what that criteria is because they probably don't even entirely know yet. There is information on the EDD regarding this new program. Take a look and good luck to all!

Ben

6/4/2020 12:17:44 pm

I finally got through on the 800 300 5616 number! Well, more accurately, I finally got to the hold cue and am listening to the new age flute music which, at this moment, is the most. beautiful music I've ever heard. This is how I did it:

I autodialed (EDD main number is in my contacts) and if I got the smarmy, commercial sounding voice saying "Thank you for calling the Employment Development Department..." I immediately hung up and redialed. 1 out of every 10 or twenty times of doing this, I'd get a DIFFERENT VOICE. Also a male voice, but more welcoming and normal sounding with a very slight raspiness. I then pressed 1 to continue in English. He goes through a 2 minute schpeel a other EDD contact options. When he's finished, the smarmy guy comes back on and begins to give options to press for particular issues. I immediately pressed 671. I was then to input my social security number for faster service, which I did, and pressed 1 to confirm.

I was then told that I'd be "transferred to the next available representative" only to then be told... "DUE TO THE LARGE NUMBER OF CALLERS, WE ARE NOT ABLE TO ANSWER YOUR CALL AT THIS TIME!" But i didn't give up because of what I've read in these posts (THANK YOU!!!).

I repeated the exact steps that I just described about five or six times until FINALLY I WAS PUT INTO THE HOLD CUE!!!!!!! The recorded message said it would be approximately "a five to six minute hold time", but I expect to be on hold for at least an hour if not two. I'm fine with that. It is presently 12:13pm on a Thursday. I've been on hold since 11:50am. I'm aware that the office is suppose to close at noon, but I've again read in these posts to WAIT FOR AS LONG AS IT TAKES, EVEN IF YOU'RE ON HOLD AFTER BUSINESS HOURS. We will see.

Point being, it took me month to get this far. Follow these steps and hopefully it will save you a s&*tload of time and aggravation.

6/5/2020 06:49:45 am

Coda:

"The music cut off at 12:30 and I was disconnected." GREAT STORY

Bryant

6/5/2020 08:09:30 am

Got thru on 833-978-2511 at 3:25pm on the 5th try. Earlier in the day (9am to 11am) I tried 50+ times but was getting the "we cannot take your call at this time" message - I think just too many people calling in overwhelming the capacity of the system. Try very early (8am) or after 3pm. The other numbers won't accept calls after 12pm so this is the only option at that point.

On your phone dial 833-978-2511 then enter a "pause" (google how to do that with your specific phone) and then enter 11, so it will look like this on your phone before you make the call: 833-978-2511,11

When you connect someone will begin talking and your phone will automatically pause for 2 seconds and then it will enter the 11 automatically. This will cut off the message and get you to the next step - if the next thing you hear someone talking hang up (they'er telling you they can't take your call at this time) and then just redial your last call. At some point you won't get the "sorry" message and you'll be put in the que, hopefully. Good luck.

Dante Mullen

6/5/2020 09:38:29 am

My weekly certifications all say disqualified. I have been sending them on time. I know I am qualified. It use to say pending. I was asked to send a form to prove my identity have done it 4 times starting three months ago. I have not had any payments for over 3 months. Never get an answer when I email them can't reach them by phone but keep trying. I had been doing both mail and paper certification but was told to only do the online one. Anyone have any ideas why it would say disqualified ?

Nancy

6/5/2020 04:48:41 pm

When I spoke to the representative today, she said my claim was put on hold because I had put that I was "too sick to work" even though I only used 8 hrs of sick pay, it disqualified me for benefits. So she had to disqualify that one week, then changed my other weeks I certified to "paid". Again, no explanation why it was stuck on pending for 4 weeks. I would try calling again and try the tips posted. Always try before 12pm and if you get put on hold past 12pm, be patient and stay on the line.

6/5/2020 01:16:34 pm

I would have rather gotten the flu then be made homeless and starving. Man the system not the workers sucks. Things are going to get ugly when more people get angry. I have been calling for 3 weeks all day all numbers and nothing says I have money nothing what is wrong with this. I didn't want to be in this situation you made me so step up and do something.

Nancy

6/5/2020 02:20:48 pm

Thank you so much for the wonderful tips on here. I've been in "pending" status hell for 2 months now.
I tried:
1-866-401-2849 (1, 2, 2, 2, 2, 2, 2, after "enter valid selection" push 0) will transfer to representative. Twice I got through to cue hold but was disconnected after 1.5 hr of waiting.

Successful:
1-800-300-5616 hang up if here machine sounding Male voice saying "thank you". Keep calling until you get a more human (quieter) Male voice. Press 1 for English then he will talk about covid-19 for 2 min. Then machine voice will ask you to make selection, enter 671 right away. You'll get transferred to a rep and they'll ask for ss #. I got the "due to number of calls" message and was disconnected a few times. However, after trying for 10-15 times, I finally got the "you can be placed on call back or stay on the line for a rep" then you'll hear music. I stayed on the line for 3 hours from 11am to 150pm before I got connected. So if you're put on hold before the 12pm cut off, STAY ON THE LINE. They'll still help you! I was so happy, I was shaking. The lady told me what was wrong and changed my "pending" to "paid" instantly.

Good luck!!! Be vigilant and be kind to the workers. The nicer you are, the more willing they'll want to help.

Axel

6/5/2020 03:41:04 pm

Just got off the phone with EDD rep Angela, after dailing 833-978-2511,11. Got the holding music after about 5 attempts, then on hold for about 30 min. Angela told me that another rep has to call me back between 3-10 business days, because "the system is updating". Left her my name, phone info, SSN. Not sure, why they update their system on a Friday afternoon.
Fyi, I filed my claim on March 29th. Was disqualified with a $0 award. Send identification verification, filed appeal, but never received a decision on the appeal. Send 3 emails inquiries, no response. Was able to talk to 3 reps last weeks, all "transferred" me, which resulted in being thrown back in the loop
I have hope, that there is light at the end of this looong tunnel, as some posters here have gotten their money.
One recording says, their office hours are from 8-12, Mo-FR. I spoke to a rep on 6/5/20 at about 3pm. It's all a mystery. Good luck to you and myself!

Shelby

6/6/2020 12:43:14 pm

I received wrong effective date and was never backdated .. a claim adjuster called me back and adjusted my effective date and told me I would be able to certify for missing weeks... it’s been almost 3 weeks and nothing yet has anyone else experienced this?

Derek link

6/9/2020 12:49:59 pm

Hi Shelby,

It looks like quite a few people experienced this issue. I’m in Los Angeles but came across this news story from Sacramento. If you read to the bottom, it gives you instructions on how to have the claim backdated correctly. I did it a few days ago and have yet to hear from them, but am cautiously optimistic.

Another thing, I also reached out to my local senator for help. They can file a request to have your case looked into. Hasn’t been particularly effective so far, but if they get flooded with the same requests from a lot of people, they might realize it needs to be addressed.

Hope it helps!

Cai

6/17/2020 11:31:46 am

Derek, can you link this article?

Bryant

6/17/2020 12:13:46 pm

https://sacramento.cbslocal.com/2020/05/29/coronavirus-unemployment-edd-errors/

regina buckwalter link

6/6/2020 02:05:09 pm

Axel, amazing your claim experience sounds exactly like mine, from dates you applied to documentation you sent to no response in inbox, Hopefully we both will bet some resolution soon,unbelievable frustrating, Now I have some possibilities and dialing options,, good luck

Axel

6/6/2020 03:01:47 pm

Regina, appearantly, there are less claims now being filed, so I hope things are moving quicker. I will attempt to call again next week. Please keep us updated. Will do the same. Viel Glück!

Rachel

6/9/2020 10:49:50 am

Your online portal will not update until they send you award. Mine was inactive since March 2020 because I had to send in identity verification Once you receive your award letter a week after your UI online will update then you have to certify for benefits. A week later your card will be in the mail. I just now got a payment and it June. I've been unemployed since March.

Rachel

6/9/2020 10:46:43 am

833-978-2511,11 tried 7x times and now i'm on hold for a rep. I've been unemployed since 3/17 and I had to send identify verification. Just got my card and first payment yesterday. Still no back payment that's why I am making a call. I had to mail in the verification by mail and now its June and just now getting a payment. I've been stressed for 3 months but it will get better

6/10/2020 09:31:57 am

Does anyone in this discussion know where to mail an EDD appeal (for being denied payments)?

You can download the form from the EDD site but there is no information on where to send it and I no longer have the original denial letter from EDD.

If anyone has gone through this and has an accurate address, please share. Thank you!

I live in San Diego, if that makes a difference on where to send it. The call center for the appeals office was unable to advise (due to her being a general call center employee...she was not well versed on the topic).

Bryant

6/10/2020 10:09:01 am

Here's the address I mailed documents for my claim to that worked - meaning the acknowledged receipt online in my UI account under the notifications:

Unemployment Insurance
Employment Development Department
PO Box 826880 - UIPCD, MIC 40
Sacramento, CA 94280-0001

Here is the website where the different addresses are for mailing - click on the "By Mail" section at the bottom:

https://edd.ca.gov/about_edd/contact_edd.htm

Axel

6/11/2020 07:14:01 am

MK, I sent an appeal form to the following address:

EDD
UI Center Pacific Center
PO Box 1041
Atwood, CA 92811-1041

Hope, that helps.

6/17/2020 09:45:47 pm

Thank you. This is very helpful.

6/10/2020 10:04:36 am

Yay! I finally go thru EDD! Spoke with Larry who explained to me what the hold up was and corrected the issues. He said I should be receiving UI in 7 days in the form of a card fro BofA. Woo hoo!!! I am so excited. I even told him that his voice was like music to my ears and I appreciate him for taking my call.

I also want to thank all of you on this thread for all the information here. I should've been more deligent a while ago but I suppose i was too lazy to sit and sit and sit and try and try and try. Finally sat down as of yesterday (all day til noon) To no avail. I actually just did the calling on my own and didnt really pay much to everyone elses advice.
So today I did...
My results. Got on the phone starting at 8:00 sharp!
Followed the directions from B (?) thank you!
Called 909-383-4663 after the prompt pressed 0 if it hung up
Continued trying again and again and again. @9:24am I finally got a rep who asked me for my SSN and then transferred me to Larry who solved the issues why i wasnt receiving the unemployment.
Don't give up .... I almost did cuz I was discouraged. But lookat it this way.. this is your job for now so that the outcome will be your reward.
“The farmer has patience and trusts the process. He just has the faith and deep understanding that through his daily efforts, the harvest will come.And then one day, almost out of nowhere, it does.”
― Robin Sharma

Don't lose heart!
And be grateful when you get through. People are just doing their jobs.

PR

Jhourdan

6/10/2020 07:04:32 pm

So when you call the 833-978-2511 hit 1 and then #. Keep trying and whenever you hear thank you, hang up. When you hear all our representatives, stay on the line cause you’ll be on hold and I was on hold for about 10 minutes. I called at around 5:23 pm so just be patient. I know it’s extremely frustrating but they do answer eventually. Hopefully it wont take 111 calls like it did me /:

Ashley

6/11/2020 10:01:33 am

After calling the 800-300-5616(EDD main number) over 300 times this morning while dialing 1 and 671 after the long message, I finally called the tech number (833)978-2511. My reason for calling was because my original claim that was filed on March 15th was disqualified; and I never heard anything back from EDD. I left numerous online messages and continuously called.

When I called the 833(tech number), I pressed 11 right away; and it placed me on a no longer than 10 minute hold and connected me to an operator. After pressing 11 right away, if you hear “thank you,” then hang up; and you should call again. I begin calling this number around 8:47 am. I took a break and called at 9:23 and got through on the first call.

The lady was so sweet; and she put in a high request for a claim specialist to call me within the next three days to reactivate my claim. My claim date will start from March 29th with the additional $600.

I’ve been calling since 8am(mainly the main number). Then, saw this forum. I called the 833(tech number) about 13 times today and hit 11 right away until connected to a operator.

It is tedious work, but I wanted to write this comment to encourage you all to keep trying. Remember to kill the operators with kindness because negativity gets you no where; but my operator was super friendly and thanked me for calling. God is good. Keep being positive and spreading positivity guys! Happy calling!

Samantha Dalton

6/11/2020 10:59:48 am

that number doesn't work it says that it was disconnected

Sabrina Watson

6/11/2020 04:24:32 pm

WOW since when do we have to HAVE HOPE, COURAGE, GOOD LUCK to get through to the EDD system that we are entitled to. This is not right, and we should not just accept it as... WELL I GUESS I NEED LUCK TO GET MY ENTITLEMENTS.

6/11/2020 12:08:47 pm

1-866-401-2849 (1, 2, 2, 2, 2, 2, 2, after "enter valid selection" push 0) will transfer to representative.

JUST KEEP TRYING!

Monique

6/11/2020 04:15:55 pm

keep trying, how about 5 hours! Its too bad that we have to HAVE HOPE and COURAGE to get through to the system that we are entitled to. California has had 10 weeks + to get their act straight and get a system to work.

tanya

6/11/2020 04:10:24 pm

HI Sandra
The address I'll mailed my information to is:
Employment Development Department
P.O BOX 826880 MIC 83
Sacramento CA 94280-0001

Wayne

6/11/2020 04:10:55 pm

Violent Jay

6/11/2020 04:12:18 pm

Wow no surprise; Maybe that's why half the staff that I have spoken to at EDD when I'm lucky enough to get a hold of one are so rude. The EDD system is broken. This is not fair to the people. We pay into this system.

AXEL

6/15/2020 09:02:48 am

Wayne, thanks for the info. I am assuming that includes Appeal letters? Axel.

Religion -united METH odist

6/11/2020 04:13:25 pm

EDD don't give a FUCK, That's why they can hangup on you, talk shit, or say oops we got disconnected because there ain't a complaint process in place for retribution. they will end up ordering a paper shred truck to come clean up those mail rooms. Many of which those letters are complaints.
EDD is a great State institution... MY ASS

Vic

6/11/2020 07:38:18 pm

Just wanted to first say, Thank you to everyone who took the time to share tangible hope with those of us experiencing the discouraging EDD process.

I tried everything above. I spent several days emailing via the portal (keeping notes on all reference numbers and dates of correspondence) then I called endlessly from 8am - 12noon. The tricks do work and can vary by the day. I finally reached a representative who cared but was apparent that she often gets yelled at by callers and was not one for chitchat. She attempted to assist but informed me my situation required "a specialist." She told me I could sign-up for the call list which would guarantee a call within the next TWO WEEKS! There really wasn't an alternative so of course, I accepted. I asked for the specialist phone number in the case I do not receive a call, she gave the number cursed so often above.
All this to say, one day I freaked out... I just did everything I could in any way I could. I sent an email chronicling with dates and reference numbers every attempt to reach someone. Every email, every phone call, everything. I sent this via the EDD portal. Then I sent on to Governor Newsom, just for the heck of it. Then I did the one thing that I felt was the silliest of all... I sent a handwritten letter to EDD in Sacramento. No joke.

All in all, I honestly believe that the handwritten letter is the ONLY thing that actually progressed my case.

My whole case was held up because I accidentally checked 'yes" to any reason I might not accept work because in the back of my mind I was thinking Covid-19 DUH. The answer to that question is no. No matter what, there is no reason to say yes to that question or you will be disqualified from your hard earned benefits. Two months later... a handwritten letter may be the only thing that got through.

So do not lose hope. Try every avenue until you get through. Thank you again, to everyone who takes the time to post here. Such helpful tips and thoughtful posts.

Sandy

6/11/2020 08:36:45 pm

Hello Vic,
Thank you for your post.
Same thing happened to me. I applied back in March and when it was time for me to certify, I marked "yes" to the same question. I also lost both my jobs due to covid so i was just being honest. A week later I was disqualified but my case was weird because I was no longer able to view any information on the portal. I waited a few more days thinking maybe something was wrong with the website but still nothing. So what I did was I submitted a whole new claim which caused a red flag. I then received a notice stating I needed to confirm my identity. I mailed and faxed all required documents. I still havent received any payments. I decided to write them a letter. I sent this letter to 3 different offices. The verification office in Rancho Cordova, Sacramento office and the office that is handling my claim in San Diego. It's been almost a week since it was mailed so I am giving it a couple weeks. I was kind in my letter and hopefully someone takes the time to read it. Having no job and no money can make someone go crazy so I hope this ends soon and I get paid.

Thank you all who have taken their time and posted their story. It's amazing to see people coming together and helping each other out during these difficult times.

John

6/12/2020 08:58:43 am

After calling the 5616 number well over 200 times yesterday, I finally got put on hold today. The hold music lasted for about 45 minutes but now it's completely silent yet my call is still connected. Has this happened to anyone and should I just try again?

7/9/2020 12:11:05 pm

Hey John, what ended up happening? Im having the same issue right now.

Asia

6/12/2020 11:24:53 am

I TALKED TO A LIVE PERSON FINALLY!!! Okay so today at 9:31 I called 8664012849 they ask you to press 1 for english then you'll hear some options to press some numbers as soon as you hear that press the number 2 about 3 times you'll hear a message saying put in a valid number or your call will be disconnected don't worry about that just press 0 I had to press 0 twice then it said it was transferring me then it asked for my social and put me on hold for a 1 hour and 47 minutes but then I talked to this nice friendly guy who was so helpful I pray you all get threw I understand the frustration but don't give up!!!

M link

6/13/2020 05:39:03 am

testing

M link

6/13/2020 06:54:58 am

On Thursday, thanks to this very helpful forum, I was able to communicate with three EDD staff members. This serial contact was initiated by a successful call to my local EDD/UI facility at 408.436.5600 -courtesy of Kelly's entry on 5/12/2020- but, mind you, after several call attempts to various phone numbers over 1 1/2 days plus two much-too-long holds. Nevertheless, this compares very favorably with my previous eight weeks of unsuccessful calls.

Well, although I was not pleased to discover the mistake EDD made which resulted in my not receiving any mailed items and therefore not knowing the status of my claim, I was impressed with the timely manner in which my claim was handled after receipt on March 23rd and the helpfulness of the three EDD staff members with whom I spoke on Thursday.

I am now seizing the opportunity to thank these helpful and hard workers:

1. The female representative (or maybe operator) at 408.436,5600 who after not finding my SSN or name, I assume listed, at her location wasted no time in transferring me to the UI Center at 1.800.300.5615, She moves fast which explains my not getting her name.

2. Robert, the young African American operator who was pleasant, polite, empathetic, helpful and a really good listener. As operator he was able to check and tell me that I had been awarded the UI benefit and after some supportive words he placed me on hold -a silent hold which was a bit longer than expected so had me wondering at one point whether I was in scam territory :)- then returned, apologized for my wait and transferred me to Dan, my third serial contact. I have already recommended that Robert be promoted.

3. Dan, who shared the same qualities noticed in Robert had the facts and instructions to help resolve the problem situation.

My biggest thank you, of course, is to this forum of helpful participators.

Aaron

6/15/2020 08:30:49 am

Folks reading this wonderful blog should remember to contact Governor Newsom's office and their local state representatives and share how this major failure by EDD has affected their lives.

Sandy

6/15/2020 08:39:44 am

Agreed! I havent received my unemployment since 3/15. Its unbelievable.

Axel

6/15/2020 08:59:26 am

Hi all, I called several times within the past two weeks (714-738-300, 408-436-5600) and actually got thru. Here is what I found out, people who answer the phone, can not help you with questions. I got transferred both time to a "person, who handles my claim". After being on hold (listening to music), I got to speak to someone at the SF office. Both times, I was told that the reason I have not been paid ( filed 3/29), was because EDD had to input my earnings. Of course, I asked her a number of questions. Apparently, the earnings, I had submitted with my claim, have to be input in the system and that had not been done. Both ladies could not tell me, when I can expect payment. They told me to check my online EDD account. Another piece of info, they backpay including the $600 to the date of filing. Man, I am a patient guy, and understand their workload, but at this point, I may be back at work by the time they pay me. I am thinking about writing a letter as some posters here have done. Has anyone of you gotten a response? Thank you and have a great week!

Jeff R

6/15/2020 11:17:08 am

To give the frustrated some hope:

Today I called the 1-866-401-2849 number beginning at 8:20AM PST and spent about 30 minutes redialing until I finally got the message that was able to put me on hold. Hold time said 6 minutes but waited for 1 hour and 45 minutes. Was finally transferred to an agent and provided my issue (have not been paid since the first week of UE claim beginning 3/18/20. Went thru the proof of identity crap, received an updated notice of award and then nothing. No ability to certify for all of the missing week payments (10 weeks)). Agent spent 5 minutes updating my claim and said all of the cerification weeks will now be ready online. She was not lying. I was then able to login in online and certify for all of the missing weeks thru 6/6/20, they also now say 'Paid' and (hopefully) I should see the money into the BofA account within 48 hours.

Hopefully you are able to trudge thru this bureacratic nightmare as I hopefully finally have.

Best of luck!

Kristen

6/15/2020 11:54:10 am

Hello, everyone! Thank you so much for sharing your experiences here. I'm so sorry to hear you've all had issues getting through to EDD and getting paid in a timely manner. But I'm also so glad to hear some of you have had success - that gives the rest of us a lot of hope! I'm new to the whole unemployment thing (let alone unemployment in the time of coronavirus) so this is all very helpful.

My story: I've been in UI limbo for about five weeks now - I applied on 05/10/2020 and was sent an award letter, and I certified for the first two available weeks. Since then my claim has been listed as "Not Paid" and hasn't changed at all - no "Pending", no "Paid", no "Disqualification", just the damn "Not Paid" status. I haven't had the option to certify for additional weeks, nor the option to file a new claim. So this makes me think there's something wrong with my claim and it's just sitting there not being looked at by anyone in the EDD office.

I thought maybe this is normal - the super long wait time, that is - and that I'm just being impatient. But then this past weekend, someone else I know who filed for UI in CA on 5/29 got her first payment within ten days, which made me realize my wait time is not normal.

Anyway I tried calling the 5616 number about 100 times today and made it to the SS# input part about five times, but after that I was disconnected. I tried the other numbers people have mentioned here and was disconnected as well. Same old story for most of us, right? This is my first day calling so I really shouldn't complain too much, seeing as so many others have been calling every day for weeks without success. What a broken system this is - the government truly has failed us when it comes to UI and the EDD, especially during a pandemic.

Has anyone had any luck contacting your local assemblyperson, congressperson, or governor's office for help? I've read on other forums that doing this is sometimes helpful, since they have "secret" numbers and thus a better chance of getting in touch with a live person.

Best of luck, everyone! I hope all of our various situations will work themselves out eventually. Take care!

Axel

6/15/2020 12:09:27 pm

Kristen, I think at this point the issue is not so much talking to someone, it's more or less will they help you resolve your case. Most posters here got successful in talking to a live person, however, it seems only a few have gotten their claims resolved, meaning, gotten $$ in to their accounts. Myself included. I talked to about 6 live persons, only 2 could tell me what the holdup is. Progress made, however, I still do not have received my UI benefits. I'd say, keep trying..best of luck!

Kristen

6/15/2020 03:16:15 pm

Hi Axel! Thanks so much for the feedback. And you were right - I was finally able to get through and speak to a live person. I called (909) 383-4663 (this is an EDD office in San Bernardino, CA, just one county over from me) and was on hold for less than a minute before being connected to a very nice and helpful person named Alison. Turns out there was some sort of manual thing she had to clear out in my application related to the fact that I had "school wages" (I'm an ESL teacher and that's the last job I had before my program was eliminated and I lost my position. I'm not really sure what she meant by that or why it held up my claim, but I didn't want to pester her with that question knowing how busy the EDD is), and as soon as I hung up with her, I logged into my UI account and saw that all of my benefits have now been marked as "Paid" from the first week I filed the claim on 5/10/2020. I don't have the debit card in my hand yet but I wanted to share this phone number to see if this employee Alison could maybe help you - she seemed very efficient and experienced. Anyway good luck!

6/15/2020 03:25:07 pm

Having only received 1 payment of $405 since March 20th, I was getting desperate. Today I called 833-978-2511 twice at 2:19 PM PST and spent 48 minutes on hold. Wonderful JARED answered my call and while he was unable to tell WHY I hadn't been paid for the last 12 weeks, but he was able to FIX IT!!!! Jared quickly flipped some switches on his end and asked me to log into my UI Online account so I could certify for all the previous weeks. He waited on the phone with me to ensure the certifications were coming through on his side and wouldn't hang up with me until he saw PAID on my account.

Possibly due to the time of day, I can't see the funds in my BOA account yet, but he felt they would show up tomorrow or Wednesday at the latest. Even better, the additional $600 weekly Federal benefit is included in the payments; I didn't have to certify for those separately or wait for another government agency to send them.

THANK YOU JARED! Best of luck to everyone!

Michael Williamson

6/16/2020 08:10:49 pm

😭💧💧💧Argh... Out of state work has caused so much grief. Out of work since the end of March. I believe the one person I spoke with had adjusted it but then was disqualified during certification. Please I need real help. I've tried most of these tricks.

RJ link

6/17/2020 11:35:18 am

Call this number 866-401-2849 the woman was able to help me. It took about 2 hours on hold before I spoke with someone. And she was able to fix the problem in 10 minutes

Sheri A Dominick

6/17/2020 04:00:44 pm

just an update as in my last post i was still holding but with music and yes they answered and she is helping me right now i am so excited that was the 8339782511 number then 671 and it worked

Sheri A Dominick link

6/23/2020 11:58:10 am

Me again ya I got through and was helped and still nothing I have heard nothing its as though I never filed so here I am on hold again but used Rachels trick below worked the first time I tried do i

Tree

6/18/2020 11:42:21 am

I called this number 866-401-2849 and it worked.
I pressed 1 for english and then pressed option 2 about 5 times with pauses in between. I was finally sent to another line where I was told I had a 4 minute wait time. I could either wait or receive a call back. I decided to wait...(I'd strongly recommend). I waited a little over an hour, and a guy was so kind to help me out and answer all of my questions.

I called this number about 5 times and got through...

Hope that helps!

lAUREN

6/19/2020 11:46:31 am

This ABSOLUTELY works !!!

Tree

6/19/2020 10:45:19 pm

Yes! I forgot to tell you... after you press 2 about 5 times. It will say "enter valid number"... press 0 immediately after you hear that... and follow the remaining instructions until you hear music.

Lauren

6/19/2020 11:42:33 am

Use this number it worked!!!

1) 866-401-2849: press 1 for English, 22222 until "enter valid number" message then press 0

The person that answered is nice and they will help.

Rachel

6/22/2020 10:20:30 am

Thank you all for sharing your experiences. I have been calling several numbers with no luck yet!. Has anyone experienced this?

I logged in to my online UI account; the homepage showed 'reopen your claim' and I submitted that. Then it displayed 'Your claim request to reopen has been received'. But this message last only 3 days and then it started showing 'reopen your claim'

I thought this might have been an error and I submitted again to reopen my claim. Again it showed that my claim to reopen has been received. But once again, after 3 days, the home page shows 'reopen your claim'.

I am so confused. Not sure if this is an error or whether it is just a delay. I know I have not made any errors on my claim as I have done this before and I reviewed well. I recently became unemployed - June 1st week.

Rachel

6/22/2020 09:21:28 pm

Here is an update. This is the number that worked. The 8am to 8pm number - 1-833-978-2511.

I called several numbers continuously and after 12pm, tried only this one. A tip - As soon as you dial and hear the Welcome, hit 11. Then if you hear a 'Thank You', hang up and keep trying. If you hear 'All representatives are currently busy....', then you are in luck. You will be placed on hold.

Around 2.30pm, I heard 'All rep...' and was placed on hold for about 45 minutes. At 3.15pm, I heard a live voice, a lady whose name I don't remember as I was too excited to hear her voice. I was on hold again for about 30 minutes, but she checked on me every 5-10 minutes, telling me that she was checking my case. So very nice of her!

She said that my case is under review as I am in the education industry and that I can expect something in the mail soon. All I need to do is now wait; hopefully not too long.

Thanks for this site and all your mails. Keep trying. I can't believe such a technologically advanced country (and the state of the Silicon Valley) can't fix this issue of high call volumes. Anyways, good luck to all...

Sheri A Dominick link

6/23/2020 11:49:48 am

Rachel your trick worked for me the very first time I tried it and I had been calling that number all morning Thank you so much

Selena Flores

7/21/2020 03:22:40 pm

PERFECT IT WORKED!!!! THANK YOU SO MUCH~

Jojo

6/22/2020 10:48:48 am

I need HELP! I have only received week one of my unemployment. I had strep throat week two and mistakenly put that on my weeks claims. My whole account is now on hold and all my claims are pending. I have certified every week as I am supposed to, yet I have yet to receive any benefits. I have talked to 3 different representatives and all have assured me I am on the call back list, and all someone has to do is un-click one box and I would have received all my money. Its now been over 4 weeks since they said I should have gotten a call back. I feel so defeated but I refuse to give up. So people please give me advice!! Which number can I call to talk to a specialist?!? Or email to get a hold of someone?!? PLEASE HELP

Sheri A Dominick link

6/23/2020 11:53:41 am

i USED RACHELS TRICK ABOVE AND IT WORKED THE VERY FIRST TRY YOU CALL 833 978 2511 AND WHEN IT ANSWERS HIT 11 IF YOU HEAR A THANK YOU HANG UP AND TRY AGAIN BUT IF YOU HEAR ALL REPRESENTATIVES ARE BUSY YOU ARE IN THEY WILL PUT YOU ON HOLD WITH HOLD MUSIC DO NOT HANG UP THIS WORKED FOR ME MY FIRST TRY

lucy

8/3/2020 12:51:04 pm

Hello did you get that fixed ?
i am in the same situation only got paid my first deposit
I got a hold of them and they told me it could be fixed but it still does not reflect on my web page

Dexter

6/22/2020 12:04:46 pm

I have been calling every day and i never get through past the "were receiving too many calls goodbye" until today it told me to wait for the next rep and listened to the music for about 10min and then it just hangs up. I have not received a single payment from EDD and i applied the day i was laid off IN MARCH as an Electrician working in Oakland, Ca. Im really starting to feel levels of extreme hatred and rage for the state of California to the point where im starting to have stupid thoughts in my head right now! Prehaps someday Sacramento will be turned to ash.

Kyle Mickelson

6/22/2020 01:41:27 pm

What am I doing wrong? I have tried and tried and tried all of the suggestions mentioned here but still I cannot get through to a representative.

Miranda

6/23/2020 05:28:46 am

I have been helping my fiance get through to CA EDD for the past 2 weeks and it has been a dreadful experience and I wish you all the best of luck. His account has been on hold for 2 months now and I am so grateful to have found this thread.

The only number that we got through was the 8am to 8pm number - 1-833-978-2511. and hitting 1,1 as the options. If the lady says "thank you" that means to hang up and keep trying until you get hold music. After calling 50x we got through to the holding music so keep that in mind, it takes a lot of time. In total we had to call and speak to someone 3x over the past 2 weeks but thankfully the last person from yesterday afternoon was able to fix the issue and he received funds late last night. We were never able to get through early in the morning, we only successfully got through after 2pm if that is helpful.

Britney

6/24/2020 08:20:01 am

-866-401-2849,1,2222222 Worked for me 18 min started calling at 8am so stressful !!

Pam

6/24/2020 11:06:13 am

866.401.2849; press 1 for English, 222222 until you hear "enter valid number" message, then press 0. I did NOT enter my social and was immediately placed on hold. All other times I tried this 866 number, pressing 222222, then 0, then entering my social, did not work for me. Its annoying we have to go through this but keep trying! You will eventually get through. I started at 8am and didn’t stop until I got the hold music at 11:50am, then sat on hold for over 2 hours. It was worth it as I got a live person who help me with my issue.

Cerina

6/24/2020 02:10:58 pm

"1-866-401-2849 (1, 2, 2, 2, 2, 2, 2, after "enter valid selection" push 0) will transfer to representative.

JUST KEEP TRYING!"

This worked for me. We called about 200 times, finally got to the "hold music". Set on hold for about 3 hours. Spoke to someone and they fixed our "pending" issue.

Ryan

6/25/2020 10:57:33 am

Hey all just wanted to give you and update that will help some of you. Long story short I filed March 15th, was required to send in all those identity docs which I did twice. Spent the last month and a half constantly calling and getting different answers every. Single. Time. Which was extremely frustrating and stressful for me. I did the 22222 trick which did work but unfortunately when you’re able to reach a representative it’s not specifically the identity department, but it did work and I also dialed the general 833 number with the 11 and that was an easy one to do that works. Problem with that is not everyone that picks up is able to look into your claim. Some just are tech support and some aren’t so it’s really just a luck thing. Finally found out this past Saturday June 20th that my identity was finally cleared and documents were approved. More than 3 months later, so I wanted to share the timeline with you who are going through the same thing as I was. Honestly keep calling and bugging them because nothing will get done on it’s own at the Edd office as I’ve learned. BUT it will happen. Even after it was approved I had to blow them up regarding me having to certify all the way back from March (when you have to prove your identity you’re not able to certify) was able to speak to someone on the 833 line who was finally able to clear out the system so that I could do that thankfully. For those of us that have this issue the light at the end of the tunnel is you will get back pay from when you filed. Stay positive!

Brooklyn Moore

6/25/2020 12:46:25 pm

Hello Ryan I’m in the same situation as you filed one day later. Was told 6-15 that my documents were received on May 20th but not processed. I heard The lady from the id department say looks good ok that’s legible ok your all set we here’s your account # so I was able to log in online but online it says 0. And when I called back (everyday this week) they read the note left on my account that says received but not processed. Did your documents get verified and processed at the same time or different times? Or do you even know? Any recommendations? How did you find out your documents were approved and cleared on a Saturday? They told me they received my documents on May 20th (I too sent them twice)....

Narell

6/25/2020 01:01:50 pm

PUA: I talked to the sweetest person with the best customer service I’ve ever known his name was Richard. He gave me hope even if he wasn’t able to resolve the issue, My weeks for 6/13 and 6/20 are pending 6/25. I called ‭(833) 978-2511‬ I called at 11.45 pressed 11 and put on hold immediately and was on hold for 45 minutes. He said they are a little backed up on payments And that he saw nothing wrong in my account no red flags. That if things don’t change by next week I should call again that may be something didn’t show up on there.
I also asked about backpay I became unemployed on March 13th I filed for PUA on April 26 and receive payment on May 5th. He said that everyone is going to receive their backpay it is just taking time because of how many people are unemployed and Also the fact that its a very new program as well.(PUA) Sending good vibes to everyone I need to stay positive I hope that everything gets resolved for all of us prayers to everyone!!

She

6/25/2020 03:26:11 pm

The 2222 thing worked. I was on hold for 4 hours.. then someone finally answered.. was in the middle of looking into my claim. and the phone got disconnected. FML

Ryan

6/25/2020 11:34:37 pm

Hey Brooklyn! Ok so basically I found out the beginning of May that my documents were “received and scanned” on April 17th. Out of the thousands of times I’ve spoken to an agent either on the 833 line or the 866 line this was the ONLY time a representative transferred me directly to the id verification department and the guy I spoke with was super nice, physically looked at my documents while on the phone with him and said they looked good etc etc. he also told me not to file an appeal because it would just delay my claim further (a few days prior another person at Edd suggested I file an appeal) he also said at that time identity documents were taking about 5 weeks to process once they were received. It took a lot longer for me. The only reason that I even noticed was my week 1 and 2 went from saying “disqualification” to “not paid” on my UI online. My recommendation is to keep calling honestly, even the 833 number with the 11 trick that’s been previously posted is a good way to speak with someone just to get an update on your account. If you filed the day after me and all your documents are good then I can’t imagine you being far behind me. I also had to blow them up after the approval so that they could clear the system and release my weekly certifications, UI online said I had to reopen the claim to do my past certifications but the person told me on the phone to absolutely not do that as it could mess it all up and then she was able to release them manually over the phone for me. It’s clear EDD won’t do anything on their own so stay positive and don’t give up! Hope this helped a little!

Karen link

6/26/2020 06:03:21 pm

Ok, after trying all sorts of methods listed in the comments this one worked for me.

https://www.youtube.com/watch?v=vgliKoh5ycc

First I watched that video and did exactly as he did. I called a total of 150 times before being connected to the hold music and once it started playing I was on hold for about 30 mins. I tried around 60 times before 12pm and felt like it wasnt going to work but then I tried after 1pm and kept trying and it finally worked.

Don't give up and keep trying! Also, if you're like me and you've been certifying fine and getting paid and then suddenly the last two weeks were put on hold, the representative told me there were no red flags on my account and that they're just backed up on payments and to wait another week before calling again.

Monique link

6/29/2020 04:27:41 am

Omg Alissa I could scream I love youfrom a mountain top right now! It totally worked for me. I'm stunned. Thank you soooooo very much!! You are the best!

Sarah

6/29/2020 10:59:52 am

Thank you for all the help, I used the 800.300.5616 number. Ended by calling it 183 times - I hung up after recorded voice would say thank you. Four of those 183 calls, the quieter, a slightly gravelly voice came on and i was allowed to enter my social but was then disconnected after being told too many were on hold. The 4th time getting through, was told I'd be on hold for about 6 minutes....that ended up being 1 hour and 55 minutes. I was able to speak with a very helpful man named Jarrod. After 5 minutes on the phone with him, my issue of a pending payments was clarified and payment was processed!
Yes it is frustrating and annoying to have to go through all of this, but don't give up. In the long run it was worth it as I've been paid and am now able to pay my bills.

mitch

6/29/2020 12:34:28 pm

out of my mind with this.....filed beginning of april, got a letter in may telling me to send in proof of identity...sent that in...now almost into july...nothing. cannot speak to anyone...calling everyday up to 400 time . Whats the solution???

AXEL

7/6/2020 08:50:20 am

Mitch, I am exactly in the same boat. Was lucky enough to speak to several employees, but no one is able to fix the problem. I am on hold as we speak with the 866-401-2849 (holding music is playing). Let me know, if you get any news. I'll do the same. Thanks! Axel.

Kay

6/29/2020 05:14:42 pm

Can we protest in front of the EDD office or something? because geez. how are we supposed to survive? I'm on my last $100 and I don't know what I'm going to do once I'm out.

Brooklyn

6/29/2020 06:10:56 pm

I'm so down to protest this is purely outrageous. I'm with you down to m last few dollars and still no edd.

Brooklyn

6/29/2020 06:12:51 pm

All who's willing to set up some kind of protest and demand some sort of payment asap email me [email protected]

Philip

6/30/2020 11:16:41 am

I got through! I called 866-401-2849 around 8:15am on a Tuesday, waited for the prompt, pressed 1 for English, waited for the automate message to begin, and then pressed 2-2-2-2-2 in succession. I was then prompted to enter my SSN, which I did, then asked if I wanted to be called back or be placed on hold. I pressed 3 to be placed on hold, then the flute-guitar music began. The message said I'd be on hold for 6 minutes, but in reality, I was on hold for 2 hours and 15 minutes. Then, the music stopped and there was dead silence for like 2 minutes. I almost hung up. If this happens to you, do not hang up! Eventually, a live person came on. She said my account was flagged – collateral damage due to bureaucratic politics. I work in education so something about summer breaks. Anyways, she said she'd fix the problem, placed me on hold for another 5 minutes (in silence, no flute-guitar music), then came back to let me know that my benefits had been paid and I'd receive then on my debit card in 24 hrs! I checked my claim history and sure enough, the benefits said "paid", not "pending" like they had been for over two weeks.

Philip

6/30/2020 11:20:34 am

To recap:

- 866-401-2849
- Option 1 for English
- 2-2-2-2-2 in quick succession
- Enter SSN
- Press 3 to hold
- Wait forever until music stops, it becomes silent, and someone picks up

Lance

7/2/2020 02:10:04 pm

So...good luck my fellow sufferers. I will continue to keep a good thought and pray for your best outcomes.

Lance

Lance

7/2/2020 02:07:41 pm

I am writing to pay forward the hope, courage and strength (sorry for sounding so squishy) I received from this comment section.

MY STORY
My story mirrors that of countless of those who posted here, so I will not recount it in all its tedium except to say that I fell through the myriad EDD/UI cracks because I incorrectly answered ONE application question way back in March, thus freezing my claim in (near) permanent limbo. FYI: I am a self-employed PUA applicant (a tour guide in San Francisco), so anecdotally i can confirm that the benefit is available for the self-employed.

THE OUTCOME:

The good news is: If you get through to the right person, the nature of. your particular problem JUST DOESN'T MATTER. They can either fix it right then and there (my happy outcome), or they can, and will put you in immediate contact with someone else who can fix it RIGHT THEN AND THERE.

In my case, after logging into my UI Online account for months, only to see no change in the $0.00 in benefits the EDD believed I was owed, I was able to certify for every week from 3/12/2020 forward. My ENTIRE claim total was displayed, and it was reduced by the amount of my weekly pay after each successful certification. The remaining balance was displayed when I completed the process.

The bad news is: It takes persistence and the luxury of turning this process into your full-time job to get to the promised land.

So to all on the brink of despair, I say to you (like Kate Bush):

DON'T GIVE UP!!!!!!

THE PROCESS
I tried all of the approaches listed here going back to early March, but for me, the pathway out of unemployment insurance claim hell ran through this number:

MY PROCESS

866-401-2849

At the prompt for language, press 1 for English
then press "2" six times with short pauses in between:, that is
2,2,2,2,2,2

The system will then say: "A valid entry must be made."

Press "0"

You will either be put on hold, or told that no-one is available to help and and that you should call back later.

Don't wait: Keep calling.

If you do make it to hold, wait out the dreaded flute and guitar jingle, which will periodically be interrupted by a notice that "all representatives are currently serving others; please continue to hold."

Eventually, (in my case less than an hour) someone will talk to you. So far, according to all reports, ANYONE at THIS number (unlike all the others except the useless main number (800-300-5616) is equipped to address your situation immediately

of happiness

Aya

7/1/2020 09:57:09 am

Forget the 1800-300-5616 number. After about a week of calling the standard number, and using the tricks found in this thread I was unsuccessful. I'd call right at 7:59am, dial 1, dial 671, and enter my social, only for them to say all lines were busy.... at 8am. After scrolling through a number of suggestions and trying most I found the trick to CALL THE 833-978-2511 NUMBER AND DIAL 11. I was successful on the first try. AFTER DIALING IMMEDIATELY PRESS 11, if you hear a woman say all representatives are busy IT IS A GOOD SIGN. You are about to be put on hold. The sign that you have been unsuccessful is if a man or a woman begins to say thank you, hang up and redial at this point. DON'T BE DISCOURAGED!

After making it through the first time, I was put on hold for approximately 25-30. I was helped by a nice woman who immediately changed my claim statuses from pending to paid. Very short and sweet. After noticing 2/3 claims had been resolved, leaving one still pending, I decided to call back. I thought it'd be a long shot and that luck or chance allowed me to get through the previous time. After calling 43 times about 5 minutes after I had gotten through the first time, I was PUT THROUGH AGAIN. I was in shock! This time the hold was only about 8 minutes. Again, a different woman was nice and helpful telling me that she'd pass this claim to upper-management and to keep checking the claim status She told me to expect a call back in 7 days if it didn't resolve itself, and they needed more information.

So now, I am waiting for the last claim to switch from pending to paid, and waiting for the the recently changed claims to be paid to my EDD Debit Card. All representatives were helpful.

Please don't give up or be discouraged. I know it is frustrating hearing others get through, while you try new tricks unsuccessfully. YOU WILL GET THROUGH. JUST BE PATIENT BE KIND AND DON'T GIVE UP. AND.... STOP CALLING THE 1800-300-5616 NUMBER.

GOOD LUCK

7/1/2020 11:32:46 am

Called 909 799 8700 and got busy signals for about half an hour and eventually got through to a person. Was put on a call back list and crossing my fingers. I've read mixed reports of people getting called back but also not getting any call back. Has anyone done this process and got a call back? The back of my mind is telling me to keep trying because they won't call back, but it's painful to have to listen to recordings for hours.

MSM

7/1/2020 04:38:29 pm

Needed to find out why my normal payment is days late....(usually I certify Sat night..midnight, and the money is there by Monday)....but it still isn't there so I started calling this morning. Didn't spend hours trying repeatedly. I've learned that I have better success after about 10:30am. Sure enough....I got through to the hold music at 11:10am. It said my hold time was 5 minutes.

...as of typing this comment....I'm at 5 hrs and 25mins on hold....with that DAMNED music....!!!!!

I'm figuring that they can't just hang up on me...and that they have to get to all calls on hold before they leave for the day. WE SHALL SEE. :-/

I'll report back on what happened.

Star!

7/2/2020 09:14:52 am

Was grateful for all the running comments and helpful advise in getting into the EDD to get certified for Unemployment Insurance payout.
The first time I got in using the 800# I believe it was a miracle. Unfortunately they gave me to Wrong EDD Acct number. It took two days and going through all your comments to fine the right Number. Thank you for taking the time to share what works.
For me 714-687-4400 - then press 0 worked right away. Got a kind operator who took the time to look up my Acct and gave me the Right Number. Within a few minutes I was Certified. Thank you for pushing me through the Eye of the Needle! Good luck to you All!

MSM

7/2/2020 11:57:54 am

FOLLOWUP

So...I ended up being on hold for a total of 7hrs and 1 min yesterday.....and at 6:10 pm...the call was disconnected. :-(
Undeterred....I tried again this morning...was on hold for about 2hrs and reached someone who was able to help me clear up the issue.
Persistence.

Kate

7/2/2020 12:58:40 pm

Success with EDD! I used the 800 number. There are two men's voices, and both start with "thank you." You want the recording that starts after two seconds with the higher, more gravelly of the two voices, with a prompt to select your language. If you get an immediate deep voiced "thank you," hang up and redial, it is only a dead end. After you go through the "press 1" through "press 8" options with the gravelly guy, as soon as the "press star to return to the main menu" directive starts, quickly press 671. You'll be transferred and prompted to enter your SSN, and if you hear "due to..." hang up and start over, the queue is full. It took me two days and over 400 calls, and my husband was calling nonstop, too. Start at 8 a.m. and make sure your phone is charged and doesn't move from a good reception spot! I got in the queue at 8:27 a.m. and was on hold till 10:25 a.m. And it was a lovely call and worth the wait. :) Good luck and thank you all for any advice shared above!

Jordan Everglade

7/2/2020 04:08:13 pm

Thanks Andrew from May 8! I did this and got a person right away! A true miracle. She couldn't help me, but put me on a list for someone to contact me in the next 15 business days to sort out my mess of ac claim. She was so sweet and just felt good to tell someone my story.

If you are using an iPhone, try this trick to speed up the process of redialing until you get through to hold music & then ultimately a representative at EDD.

1. Save the EDD number in your contacts like this:

(833) 978-2511,11

Or just type that out in notes so you have the comma in the number. The comma will pause and then autodial the two 1s to get you to the hold music. (This bypasses the long intro announcements)

2. Then copy and past that number in the dial pad part of the phone app. (This is important to help make redialing super easy with one click of a button)

IF you hear "Thank you......" then hangup

3. Now you can just hit the dial button and it will redial the last number you dialed instantly

IF you finally hear hold music, DO NOT HANG UP. You just have to wait a few mins and you should be through to an operator.

4. Please be kind to the EDD customer service folks, they have never had to handle this call volume and they are just people working for a wage like the rest of us.

Caleb F

7/3/2020 10:59:00 am

Hey Jordan, please let us know if you actually receive a call back and help you to resolve your claim issue. I hope for your sake that they do, I haven't had much luck. I've been placed on the call back list by calling this number twice now, each time I was told I'd receive the call in 5-7 days. That window of time expired on both.

I'm honestly at a place where it's impossible for me to fathom that there are people out there actually getting through to a person who can actually look at their claim. I've called over 1000 times, tried all the tricks and still my last 7 payments remain pending with no explanation.

Jordan Everglade

7/22/2020 10:15:10 am

Hi Caleb,

I didn't receive a call back, but after reading other posts that said don't take no for an answer to keep trying. I actually called using the same trick and reached a lady named Joanne, who solved my pending issues. I had a flag on my account that only a human could uncheck. I was so excited to hear that my certifications were now paid.

Please be kind to the operators, they are dealing with thousands and thousands of issues. She was sweet and took the time to help me.

Good luck!!

imani

7/3/2020 11:56:31 am

I am here to post my similar success story, and what I think worked to provide hope for others!

I applied and received unumployment/pandemic benefits up until May9th. On May16th , I had some sort of stomach flu and stupidly selected "too sick to work" for that week ( I say stupidly because it was the root of the problem.... read on to find out why!) from them on all my weekly certifications said pending/ not paid. I sent out about 10 email through UI online( no reply) . for the past week I dialed just about every number provided on here logging somewhere around 900 calls , never getting through

today I woke up determined w some sort of game plan. knowing that the office opens at 8am , I called the (800)-300-5616 at 7:58 am. I figured the " thank you" voice speech took about one minute. so as soon as he finished I dialed the (1, 671, SSN#, 1) as previously stated and to my surprise got through on the FIRST RING . they said the normal wait time would be 4 minutes but in reality it was 47. the woman was nice and said unfortunately because I selected "too sick to work " it flags the claim. she did not have the ability to change it, someone in the integrity or disability department only has authority to do so but as we all know that department is backed up and she could not give a definite of when they would call. I hung up defeated and sad, but in the back of my head knew to NEVER take the first NO as a final NO.

I then decided to try the (866)-401-2849 number fully prepared to call until 12pm on this fine Friday , and again to my surprise got through on the FIRST CALL. I was on hold this time for 1hr 40 minute. I explain to this gentlemen the same issue but clarified that it is not a disability issue and was just sick for a few days. He placed me on hold and I kid you not since I was logged in to ui online already I watched the weeks turn from pending to paid !!

I will say this . though I think there may be some method to getting through, majority is left to luck .id suggest to stick to the (866)-401-2849 number ( from reading the forum this number seems to have the most success)

Never give up, be persistent . Also remember the person on the other line is not your enemy, they're actually really helpful and want to help others especially if your appreciative of them. They're use to only speaking to a hundred or so people a week and are now trying to fix hundreds/thousands of claims a day,THANK THEM. We are probably getting paid more on unemployment than they are as an "essential". Blame the system not the employees.

Hope this helped!

Steve

7/3/2020 03:22:04 pm

THANK GOD! At 9:23am this morning, after calling thousands of times over the last few weeks, I got through. I called 866-401-2849. I did the trick above (1, then 2 until it asks for valid selection then 0 to enter SSN). Luckily, it told me I could request a callback. At around 11:30am, the auto system said I’ll be connected to a representative. After the hold music for 10 minutes, it turned silent, then a light static buzz sound. DONT HANG UP! I figured the call was disconnected, but after 15 minutes, I heard a rep say “employment development department” and I feel like I hit the lotto. Apparently only 500 people can be in the holding wait cue, so call early and request the callback as early as they open. It dials you when you are next in line and puts you at the front of the line. She told me there was an A&A flag on my profile and that’s why my claim certification was in pending. I did certify correctly that I was searching for work. I have no idea why it happened but she manually changed them all to paid. She was friendly enough and said 24-48 hours I should get the transfer. A few more of my certifications are pending on the website for some reason but 10 of them say paid. Just remember to not hang up during the quiet static sound and stay persistent. This 2859 number has the authority to assist you with claims so keep on trying!

Stevo

7/6/2020 09:47:54 am

This is what I did. I called 866-401-2849, the integrity line. I hit 2 for spanish (even though I speak english. English is always overrun and hangs up on you.). I then hit 2,2,2,2,2,2 (six times with pauses) to get through the messages. It asks to make a selection, I hit 0. It asked for my social. I entered it. I confirmed by hitting 1, and it put me on hold. It said it would be 5 minutes. It gave (I think but may be mistaken) an option for a call-back and another (unknown to me) option by hitting 1 or 2, then the 3rd option is to wait on the line, so I hit 3. I’m on hold for the last ten minutes, and still on hold, so we’ll see, but this is way more encouraging than the other numbers and methods I’ve tried. Will update hopefully soon.

Axel

7/6/2020 10:05:09 am

Stevo, grab a cold drink and get comfy. I am on hold for the past 1.5 hrs as we speak. According to some posters, it can take 5 hrs or more. This has become a full-time job. Hope, EDD is not disqualifying me because of it ;-). Hang in there, bro.

Axel

7/6/2020 10:59:29 am

Called this morning and got through on 866-401-2849, dailing 1, then 2,2,2,2,2,2 in quick succession. Was on hold for about 2 hrs (music playing). Finally, Mara ansered. Put me on hold for about 5 min (no music, just silence). Was told (again) that my earnings had to be input in to the system. Mind you, I submitted them 4 month ago with my initial UI application. Ask her, if there was anything she could do to help me. She said, No, I just had to wait because the are backed up. Ask, if I would be notified. She said, no, just check your UI online account. I must say, I talked to someone on about 6 different occasions. Which was awesome. But, I still have no $$ in my account. Guess, I just have to wait and see. Btw, $600 Federal is coming to an end on 7/31/20. No plans to extend that, according to Mara. Thanks for all the good info on here and good luck to those, who are in my shoes....waiting for $$$.

Tony

7/6/2020 11:38:56 am

Hey everyone just got through!

I used two methods and was nearly successful with both. Started calling at 8AM. After reading every post on this forum the 866 seems like the highest success rate, but I got through with 909 in method 2.

Method 1: 866 401 2849, "Welcome!...." press 1 then 222222 (just keep hitting two until it tells you to put in a correct command) then hit 0 (I would spam it in twos until they say they're transferring you and ask for your social). Sometimes it works on the first hit other times the robot man ignores you so you really gotta let him have it with two 0's at a time.

After providing my social 9/10 it's a dead end, but that 1 time they put me on hold. I got a 1min wait time at 8:15AM waited 1 full hour then my call got disconnected. However, after doing this 50 more times I was prompted for a call back after providing my social which I accepted. After 30 min I got a call back, way faster than waiting on hold, however I opted to decline because I had already gotten through with method 2 below....point being I'm not sure if there is another wall when they call you back, but I doubt it.

Method 2: 909 383 4663 (no additional commands) Called this number a few times a few days ago and sometimes it would ring, no voice no automation, which piqued my interest, if it's ringing right away its gotta be annoying a person right? Every 20 calls with two phones on the 866 number I would hit this number four times then move on to whatever random number someone else recommended in 2020. At 9:37AM I got through to a person who asked for my info then transferred me to an "Adjuster." On hold for 2 min then through and all my woes were cured in minutes. The people are kind and super helpful, so try to be nice.

My problem was having issues with the website and I couldn't certify for about a month and a half. The adjuster cleared everything up and I was able to certify for all of the weeks and even reopen my claim, WHICH WAS CLOSED due to not certifying.

I never got anywhere with any of the 672 of 671 extension methods, but I didn't throw too much time in it.

I also got through to the disability number to a person but they were emphatic that they could not connect me. I've read it depends on whoever answers, but I couldn't face the disappointment of that again, also kind of felt like a jerk because I don't have a disability. Then again desperate times...

Quick tips:
Keep notes (for numbers, keep track, it seems like info is changing all the time, like whack-a-mole I imagine they're trying to beat down the tricks people figure out, but that's just a hunch)
Use two phones
Call as soon as they open
Don't give up! I believe in you!

Stevo

7/6/2020 11:48:08 am

...2 hours later... still on hold.... almost noon. Hope to get through soon since started calling at 8am....

Savanna M C

9/1/2020 11:46:18 pm

Roxxx

7/6/2020 12:53:25 pm

Here’s my case: I was on disability and I had to convert into unemployment once it ended. I had opened a claim back in March but my disability didn’t end until End of May. I was than told to reopen. This caused for them to file a PUA instead of my regular claim.

Beginning of June, I started off by calling the main line for a week but never got thro.

So, I called (833) 978-2511,11 [[dialed just like that]] I called this line numerous times throughout the month (called in the afternoon). They all put me on the call back list. Like mentioned in some posts above, it pretty much does depend on who answers your call. If you call early morning the chances are you have better luck getting someone that can access your claim.

On 6/30 around 10:30 am. I got a hold of someone that was with UE department for 12 years, but since she was called back to help, she could not access my claim but she did leave a detailed comment on my account bc she knew what had to be done.

So, on 7/3 i chose to call 866 401 2849. I dialed at 7:58 and followed the steps . Dial 1 for English and followed with 2,2,2,2,2 until it said enter a valid option and i clicked 0 right away until it said i would be transferred. It said my wait time was 1 min but i was expecting to wait longer. To my at surprise, they answered in seconds!! The gentleman was able to fix my issue!! I was on the phone with him for about an hour but he got my issue mostly fixed. He just had to get my first two disqualified weeks approved but said his manager would call me later on the day. I never got a call back but he did make some weeks available to certify. I certified over the weekend and it said pending. I decided to call today again to the same number. Called at 8:10 and i waited for about an hour. The lady who answered my call was able to finish fixing the issue and she went ahead and changed my pending to paid and my first two weeks from disqualified to paid! She said all funds should be avail in 48 hours!! After a month of trying, I finally got my issue fixed.

JUST CALL THE 866 401 2849 NUMBER! CALL RIGHT AT 8 OR A FEW MINUTES BEFORE. They close at 12 as well but your chances are better. Don’t give up!

Jacob

7/7/2020 11:02:20 am

The 866 401 2849 method is not working for me at all. I dial 2 until it asks for a valid option, and then I hit zero a few times, and it just tells me that isn't a valid option and hangs up on me. I've tried spamming it a dozen times, I've tried tapping it in twos like someone suggested, I've tried typing it once until it asks for a valid option again and then tapping it again, and every time it tells me it can't help me if I don't make a valid option and then it hangs up on me.

Lauren

7/7/2020 10:25:20 am

Anyone else have the same problem as me?

Problem: my have never been able to access my UI Online portal. My EDD customer number that was sent in the mail is somehow to attached to my user name on EDD. Am I doing something wrong? I've tried, like so many before me to talk to someone on the phone but nobody answers. I have been able to certify via the Telecert number and have been receiving my checks through that however the number isn't working anymore :,(

I aam grateful for any help that can be provided.

Savanna M C

8/14/2020 11:17:13 am

Once you log in to benefits program online before you manage your claim.contact edd via email and send a question to the as to why your account isn't going through with the info you entered.after a few days the problem should be fixed and you should be able to use ui online regularly.hope this helps.

Masha

7/7/2020 08:27:50 pm

How long was it from the time the rep processes the claim to paid for payment to reflect on edd bofa card ?

Roxxx

7/7/2020 08:36:50 pm

Hey Jacob,
That happened to me the first time I called. However, once you hear the “enter valid entry” keep pressing 0 until eventually it goes through. (Don’t stop pressing 0)

Hi Masha,
She processed it to paid yesterday morning and the funds were available in my BOA account this morning.

Masha

7/7/2020 08:52:35 pm

Thanks Roxxx !

To everyone trying to get a agent .... I spent all day on my computer and phone calling I was finally in the queue at 1134 and threewayed my sister In we committed to the queue got answered at 1:47 we got a great guy he helped both of us .they really do want to help everyone or I just got a great man . If you get in the queue dont get out even if it’s after 12 ! Being able to get through to the 800 300 5616 feels like some huge accomplishment! But it’s possible #facts

Aaron Marcus

7/8/2020 10:30:53 am

Greetings to all trying to solve their individual claim problems. While we can all agree that the individual folks at EDD UI are probably doing the best they can in a really difficult time. As this page testifies however, the problems with EDD UI are not new, and they are more typically problems with the computer system, the way claims are processed, and not necessarily the people working there. Research into news stories will fill you in, but it also has to do with a long-term relationship with a private company that cannot do the IT job. https://www.sacbee.com/news/california/article243820102.html

It is vital that each of us put pressure on our individual state representatives to hold the leadership of EDD accountable for their management of EDD UI by sharing their individual stories with the representatives and through social media - all of it. Flood their twitter feeds, tag them in your stories.

Not sure who your state representatives are: Start here: http://findyourrep.legislature.ca.gov/

Tags to use on twitter: @GavinNewsom @CA_EDD
and throw in a few media outlets too.

(BTW: Presently on hold at 866-401-2849 for over two hours. Wanna bet they disconnect me at noon?)

Aaron Marcus

7/8/2020 02:09:53 pm

Follow-up. After two and a half hours on hold, a wonderful person thought she spotted the problem, thought she fixed it, and promised if I logged in after a few minutes all would be in order.

Nope. No joy. Back of the line for me!

MIKE

7/8/2020 10:48:26 am

Since I got much needed help from this thread, I wanted to pass on my experience. I called the 866-401-2849 number, hit #2( 6 times), then "0"...the automated voice then asked for my SS#. I was put on hold for about an hour, which was fine with me. I ended up getting cus. service rep "Jeff", who was very helpful, fixed everything in about 10 minutes! Just FYI, I first called about 8AM, got bumped a few times, so just keep trying. Also, I entered the number, set up hitting #2 ( 6 times) in my cell phone, as it's a faster dial......just keep trying, good luck to everyone!

James

7/9/2020 12:30:14 pm

the 909-383-4663 number doesn't work anymore; called the 714-736-3000 about 5 times, didn't get through; called 833-978-2511 about 480 times didn't get through, kept pressing 1 and 2;

called the 866-401-2849, pressing 1, then 2 repeatedly asking me to press a valid number, I then press 0, it then asked for my social security number; I called this about 6 times and it finally transferred over; I called about 2 hours and 40 minutes and I then waited another 1.5 hours to finally talk to someone. But I finally got helped and was able to certify online for PUA. Keep trying, I know it's frustrating.

Tara Jones

7/9/2020 02:28:15 pm

Only number works is 866-401-2849. Press 1, then 2 repeatedly asked me to press a valid number, I then press 0, it then asked for my social; I had to repeat this process about 100 times and finally got into a queue. It said 2 mins wait time but it took 1 hr 50 mins for someone to talk. But the gentleman corrected my issue right away and cleared a backlog of 15 weeks.

I tried 833-978-2511 (press 1 and 2) for many many weeks. They only can tell what's wrong but cannot fix anything. So it's a BIG waste of time.

It's frustrating but don't give up. Once you get connected with the right person it's a few mins job for them. Please try 866-401-2849. Only recommendation is start the process exactly at 8am. Good Luck!

David Karp

7/10/2020 12:54:42 pm

Currently 866-401-2849 is the best # to get through to someone who can help (or I got lucky). You press 1 (for English), then 2 repeatedly (But don’t overwhelm) keep pressing 2 gradually until you are asked to enter a valid number, wait a sec then press 0, then enter your social; It took my three times to figure out this trick — but on the first try I figured it out it transferred (90 mins wait) to a wonderful lady who fixed every issue I had instantly (she opened a new claim because of an error I made on my initial claim, and backdated it — I was able to certify minutes later). She also laughed at what I had been told previously by employees from the EDD UI Online Office.

Don’t give up — it took me 1000’s of attempts but one of these number will get your through (it’s a numbers game for sure).

Theresa

8/17/2020 09:01:12 pm

Thank you, David! This number worked for me. I was on hold for about 90 minutes and then a VERY nice man helped me with my situation. He spent about an hour on the phone with me (never put me on hold..just kept working so we wouldn't get disconnected). I am SO happy. Looking forward to getting $$$ soon. Thank you to everyone for sharing tips to get through. So sad that THIS is what we all have to resort to, but glad there are people willing to help.

Jenny

7/13/2020 02:56:44 pm

After weeks of trying, I finally was able to get a person on the phone today and solved my problem. I called the 1-866-401-2849 number, then pressed 1, then pressed 2 repeatedly (6 times), then pressed 0 to enter my SSN. I started calling at 7:58AM, and finally was able to get into the queue at 8:15. It said the wait time was 6 minutes but I waited for about 1 hour 45 minutes. Then someone finally picked up. The guy I spoke to was super nice and corrected my issues (hopefully). He said that I will be able to see my payments in the debit card in 2 days. I really hope that's the case.

Don't give up people, keep trying. The tricks for 1-866-401-2849 number works. Good luck!!

Shelby link

7/13/2020 09:02:23 pm

Has anyone been backdated yet I’ve been paid since 4/26 but off since 3/15

Kenny Gibbs

7/15/2020 10:38:44 am

Hello, I'm calling the 866 number and I am currently on hold. But right now it's 10:36AM and I was wondering should I keep remaining on the line even after 12PM? Or should I just hang up?

Also, I don't even really know how I got through, because before every time I would press 0, it wouldn't direct me to the SSN part, it would just say "make a valid entry or we'll disconnect" or something like that.

So to those that hear that and are confused, just keep trying and eventually you'll hit the 0's at the right time and it'll direct you to the SSN part.

Thank you!

Yuvi

7/15/2020 10:44:16 am

I say keep on holding. The 800-300-5616 is the office that closes at 12. The 866 number closes at 8pm

Kenny

7/15/2020 11:04:57 am

Ohhhh I didn't know it closes at 8PM, okay thank you!

Tina

8/10/2020 07:07:48 pm

I called the #866 using the tricks provided, press #1, press #2 repeatedly, press 0 it asked to enter my SSN after that it says "your call is being transfer to a representative" was so happy then the recording came said they have closed although it was at 7:00 and not 8:00PM. Bummer.

Kenny

7/15/2020 01:24:00 pm

Hi guys, I talked to a rep and got paid for some of the weeks. But most of the weeks are still unpaid due to the fact that I have a "recomputation" pending and has been pending for several months and the claim specialist said I'll just have to wait for that. My question is that is there any number you guys know of that can direct me to the department in which they work on the recomputations? Thank you.

Bri

7/19/2020 06:04:25 pm

This is exactly where I am right now...I've gotten through twice now and each time I get closer and closer to getting this fixed, now my last obstacle seems to be this recomp dept. I'm just trying to send in my proof of wages because I know my old job will ignore it, I've been waiting since APRIL and just found out what the issue was...

For the record through my exhaustive searching, it seems the people at the 2849 are the most likely to be able to do it, they have auditors in that dept.

S link

7/16/2020 03:31:22 pm

I finally was able to certify for my backdated weeks and now my balance says -1670.00 has this happened to anyone and do you know what to do?

Lisa

7/16/2020 04:44:45 pm

I’ve had claims about 8 weeks old pending and finally got them in paid status today! I feel like I hit the lottery!

Yesterday I tried the (833) 978-2511 and got through to someone, although he was nice he couldn’t take the pending status off. He did not know the reason and told me a claim adjuster will call me within 7-10 days.

Today, I decided to give a different number a shot (866) 401-2849 @9:00 am today, selected the Spanish option instead of English. Then pressed 2 after each voice prompt (6 times), then pressed 3 to hold. I did not get someone until 12:00 but it was worth the wait. She was very kind, no questions asked and no reason for the pending status either. She resolved the issue within 5 minutes. :) If only I could send the girl a drink! Lols.

Tina Le

7/17/2020 11:41:39 am

It works for me to day, thank you! i have been calling for weeks with no respond. I appreciate your kindness for telling us how to reach out to edd in a much easier way :) It still hangs up when too many callers but it is not always doing so, you just have to keep trying. Again Thank You!!!

Stephen

7/17/2020 04:27:53 pm

Hi everyone,

This is a workshare-specific question. I was able to get a hold of someone at the 866-401-2849 number but they needed to transfer me to the rancho cordova office number which is 916-464-3300– has anyone had any success getting a hold of someone at that office and if so, do you have any tricks/suggestions?

Thank you!

Xavier

7/21/2020 11:51:11 am

Thanks Everyone
I've bin trying to get threw to a representative since 8am this morning it is now 11:52 am im on hold now but its better than getting to the prompt of being told theres too many calls so they cant put me on hold the tips and tricks everyone use and explain do work just have to do them over and over i used 2 phones an got threw on the 866-300-5616 by pressing "1" then "617" right after he finishes speaking if your trying to get your benifits then its going to take patience and alot effort but it can be done

Slightly Attractive

7/21/2020 02:13:05 pm

Try them all. Alternate.

On hold on the (866) 401-2849 line... 3 hours and 10 minutes.

I memorized the hold music. So I wrote a song or 7, to it.

Stay motivated and hopeful!

Axel

7/22/2020 08:20:53 am

On hold again, using the 866-401-2849, 1, 22222 option. It said 5 minutes hold time. Now listening to music....

7/22/2020 09:26:38 am

After trying for days finally get through to a live person who hangs up on me for asking a yes or no question to will you send me an email with that confirmation after telling me several times they already had which I never received. I wasn't impolite or anything!!!

Deedee

7/25/2020 10:55:03 pm

The 213 number no longer works because that office was closed 2 years ago.

Jake S

7/27/2020 10:40:52 am

I have called all numbers and tried all tricks. Just when I think the trick has worked, following the entering of my SSN i get the “Due to the number of callers that are already waiting, we are unable to assist you at this time”. It’s absolutely crushing, and I need help. Anyone else find a way around this?

Alicia

7/28/2020 09:04:31 am

I called the 800-300-5616 number this morning and got through. So when you hear the thank you for calling the California... press 1 for english then listen to the long recording about Covid-19 once done press 671 quickly. Enter SS# then hold. I called at 7:57 am so after the covid recording it said "this office is closed" then proceeded with the message I pressed 671 and an agent answered right away no hold within like 30 seconds! If the instructions are not clear let me know it really works.

Sierra

8/12/2020 12:50:50 am

I don’t know if you’ve already figured it out but I posted the way that has worked for me, should still be at the bottom of the comments under Sierra!

Linda

7/28/2020 07:20:08 pm

hey everyone. I filed for Edd on march 23rd and it is currently July 28th and it is still pending. I'm going crazy and have no idea what to do. what numbers worked for you?

Sierra

8/8/2020 02:55:33 pm

I just posted what has worked for me it should be at the bottom of the comments! Good luck!!

crystal

8/25/2020 09:03:00 am

did you ever get paid ?

Adam

7/29/2020 08:34:40 am

866 drops you if you make invalid entries...looks like they changed the system to combat this trick.

Ashley

7/29/2020 10:26:53 am

Hey Adam!

The 866 number and the tricks do work. I just did it; and it goes through. You may be doing something wrong. This is what I do: When I hear the "welcome to," I press 1. Then, I wait for the system to start speaking again. Once it does, I press 2. I continually wait for the system to start speaking again before pressing 2 every single time. After doing that for 6 times, so you should see 1222222 on your screen, I then hear the message: please make a valid selection or your call will be disconnected. After listening to that full message, I press 0 one time. Then, it tells me I will be connected to an operator after entering my social security number. I hope this helps you!

ashley

7/31/2020 10:40:05 am

THIS WORKED! Thank you! on hold now!

Sierra

7/30/2020 08:18:13 am

Is anyone else having the problem where they actually get through to the hold cue and then after waiting on hold for a while the call drops? It’s happened to me twice now this morning, I’m currently on hold again and scared it’s going to happened again!

Sharday

7/30/2020 02:03:03 pm

Thanks Jerri! this is a direct line! 619-336-5422 Jerri for unemployment, direct line. If she can answer she has been very helpful. Out of the National City, CA EDD Office

Adam Lee

7/31/2020 10:23:06 am

Mailbox full--please be respectful and not spam this number!

WORSE DOGG

7/31/2020 04:34:55 pm

that jerri 619 number is fake.

Sharday

7/26/2021 05:02:48 pm

No it aint. Your fake punk

han

8/5/2020 03:49:09 pm

Anyone else find that the 833-978-2511 number changed their introduction information and can now NOT get through after putting 11 after hearing "welcome".

It seems to immediately go to more info even after putting in the 11 which used to work for me.

LMK if any of you can help and I also hate EDD :)

BB TX

8/5/2020 10:15:57 pm

Just hang in there and bug TF outta them, that's what I did. I filed 3/22 and had to go through that long ass dreadful identity verification purgatory that lasted until June. I could not get through to the Integrity dept. for nothing. It was impossible. So I'd call other local numbers I found on here and bugged TF outta them. Of course those numbers stopped working. On my last bit of patience I had with this BS I called the Integrity department and actually got through. The Rep. pissed me off and told me I should see something by next week. I've been hearing that response for 4 months now so that was the last thing I wanted to here, especially on a Friday. So I called back Monday to try again and this time some xhore tells me I won't see nothing for about 6 to 8 weeks. TF. I filed 3/22 and this last phone called happened on 7/20. Guuuuuurl why was I able to certify for all of my benefits, BACK PAY included on 7/23 and received my debit card on 8/3. So just hold on. Do not let this drive you crazy, they'll have to pay you regardless. If you can't get any answers that you need contact your local legislator. They will put you on a special case list for EDD to expedite your claim.

Yuvi

8/5/2020 11:03:09 pm

Same exact thing happened to my sister. She filed back in March and didn’t get paid until about a month ago. She also had to go through the identity department s***.
Don’t give up! It took us months of trying to get a hold of someone but understand that it’s millions without a job filing for unemployment. Unfortunately with all the advancements in technology, the EDD failed by not being prepared for something like this to happen. It was unforeseen but either way, we should always be prepared.
Stay safe, stay calm and bless you all.

Sierra

8/8/2020 02:49:11 pm

For those of you that are beyond frustrated and need the answer I’ve finally found it thanks to these comments. IF YOU NEED TO TALK TO A CLAIMS AGENT THIS IS THE BEST WAY TO DO IT!!! It has worked for me three times now as I’ve had to call back multiple times because I’ve had lots of issues with my claim. The steps:

1. Call 866-401-2849 at about 7:52 or 7:53am so that you have time to make sure you get through to the right message if the line is busy.

2. Call and hang up until you here the man say welcome and then the person speak in Spanish after. Sometimes it will say the system is unavailable so just hang up and try again until you get in.

3. Press 1 for English, you’ll hear it say “Thank you for calling...” and start the message about them being closed but just press 2 FIVE times waiting about half a second in between each 2 you press so that you don’t over whelm it. Once you hear “If an overpayment is established as a result of fraud...” you then listen to the message until it asks you to press 8 to repeat it or just press 8 how ever often you want to restart the message while you wait for the claims line to open at 8:00am.

4. This is the important part!! You need to have something telling you the seconds of what time it is so you can transfer to a representative at the correct time. Once the clock hits 7:59 and 39 seconds or 7:59:39, press 0. To get the timing exactly right, wait for the automated voice to finish asking you for your SSN before entering it. Once it’s done talking enter your SSN with a 1 immediately following it. (Don’t wait for it to ask you to verify the number and press 1, just enter it with a 1 right at the end immediately!)

5. Now wait, you should be transferred to wait on hold or immediately to a representative at about 8:00:03. Make sure you follow the directions to time it right so that it is past 8:00 and not still 7:59 so that they are open when it transfers you!!!!

Notes:

The first time I did this my call was dropped after waiting on hold for about 2 minutes, I called again and it was dropped again at 12 minutes, I then couldn’t get through and had to wait til 9:47 to get through to the hold again and had to wait over an hour for someone to pick up.

The second and third time, as soon as I got through to the hold someone picked up and helped me right away at 8:00am. I’ve found it’s easier to get through later in the week. My advice is don’t give up and keep trying this every morning til you get through, or keep trying this method throughout the day to see if you get lucky.

Good luck everyone hope this helps and you don’t have to live in constant stress and frustration anymore like I was trying to figure this all out!!!

Let me know if you have any questions about this method!

5150

8/11/2020 01:58:20 pm

+1, worked! Thanks!

5150

8/11/2020 02:01:10 pm

--> USE https://time.is for time in seconds.

Scott

8/17/2020 05:20:31 pm

I've got through on this number about 5 times in the last week. Works great. Not sure about the fancy timing of the calls. I just called right after 8:00am. Sometimes you have to hang up and call back a few times but you will get put on hold. A couple times I was even offered an option to get a call back instead of waiting on hold. That's the best if you get it.

I created a new phone contact in my phone with the following number to automate navigating the menu. Enter the following number including all the commas:

8664012849,,1,2,2,2,2,2,2,,0,xxxxxxxxx,,,1
Replace the xxxxxxxxx with your SSN. (yes there are six 2's)

Once you dial, tap your speaker so you can listen. Once the final 1 is sent, you will hear a couple messages and then you should get a message telling you what your approximate hold time is. This is what you want. If you get the message that starts "Due to the number of callers..." you can just hang up and try again. Good luck!

Geoffrey Norman

8/25/2020 10:03:29 am

I can't believe it! This "8664012849,,1,2,2,2,2,2,2,,0,xxxxxxxxx,,,1" method worked for me today!

I was on hold for about an hour, but it was worth it. Turns out that while I was serving Overpayment Penalty Weeks, I was eligible for Pandemic Unemployment Assistance. This, however, is considered a "claim of last resort".

I needed an agent's help to perform a "Payment Transfer" to convert my PUA claim back to a regular UI claim for the weeks following my Penalty Weeks... Otherwise I would have been left in limbo filling out Appeal Forms for the many weeks I was inappropriately disqualified for both regular UI claims and PUA claims...

I would have lost the weeks from May through August worth of UI benefits if I hadn't gotten a hold of someone! Thank you!

On top of all this, there is Pandemic Emergency Unemployment Compensation (PEUC) and Pandemic Additional Compensation (PAC)... I was getting PAC confused with PUA this whole time!

PAC is the extra amount being paid out to any claim, regardless if it's regular UI or PUA claim AND YOU DON'T HAVE TO DO ANYTHING SPECIAL TO GET THIS. A regular UI claim is apparently the best one to access all of the available benefits.

Don't be a dummy like me and think you have to convert your UI claim to a PUA claim to get access to the extra Pandemic benefits!

PEUC is for when your regular UI Claim runs out.

Janeesah

8/25/2020 10:49:56 am

I’m a bit confused, how do you add commas to a phone call?

Scott Slater

8/25/2020 11:00:25 am

Janeesah,
Create a new phone contact. When entering the phone number, tap the +*# button to get access to additional options. A comma is a "pause". I use an iPhone so entering a pause might be different on an Android.

So enter all the digits and pauses as shown here. Be sure to replace the x's with your SSN digits. Good Luck!

vivian

9/4/2020 09:13:31 am

Thanks Scott for the tips, i just created a new phone contact as your insruction. I even didnt know that we can create an automate number like this on a phone. I did make a call and lucky that they gave me an option to call me back. So i picked that instead of waiting on the line. So this tip is amazing, its really get an access to be on hold or got someone call you back. Now waiting for them to call back. Hopefully my case can be solved.

Samuel Medal

9/18/2020 08:57:15 am

So I made this contact
Auto dialed three times
If they were telling me "unable too many calls" just called back
On third time got to put number in to get call back
Now waiting

This is how I created the contact,
For android samsung
Long press on numbers so you highlight them
Once copy pops up press it
Then go to phone app on phone
Create new contact
In telephone section long press
Till paste pops up press paste
Everything but X's paste
So after 0, put social then save

5150

8/11/2020 01:56:11 pm

Thank you. Worked for me. Voice said wait was 4 minutes but I was on hold for 1 hour. It did take the EDD Rep 30 minutes to fix my problem but it worked!

Sierra

8/12/2020 08:21:41 am

Update:
Just tried it again this morning because 2 week were missing from my back pay and I was transferred immediately just off the phone now at 8:15 and my problem was fixed.

Also I figured out it doesn’t matter if the guy says “Our representatives are unable to take your call now..” you can still just press 2 and it will work!

Jen

8/14/2020 03:59:42 pm

For all of you still trying i have went months with no hope......But,as of wed i was so able to get all back pay and i owe it to everyone of you that had all the phone numbers etc.i used the email for sandra and i had a phone call with 20 minutes she is the director and is on our side to get it done no more looking or trying but please don't overload her this is all you need and use the fax they will get it faster Sandi Buckley

Office Technician

Director’s Office, MIC 83

916-654-8212 Office

916-657-5294 Fax

[email protected]

The main fax for identify verification is 916- 319-1077 and the number to call is 866-362-8854 thank you i am paid in full due to you all😊❤❤❤❤❤❤

Ashley Mathis

9/4/2020 02:01:05 pm

Thank you Jen for sharing Sandrea's email and information. I filed for my claim on March 14, 2020; and once I did certifications, they came back as disqualifications. I am going on 6 months now of not getting any money from unemployment. I decided to write a heart felt email to Sandrea last night breaking down my situation. I shared with her every message I sent on UI online; and I broke down by date, every conversation that I had with every claim specialist from different offices. She emailed me back first thing this morning; and she called me to say her and her manager were seeing what they could do about my situation. My Sandrea was able to get my weeks certified up until August 1, 2020 so far. I'm thankful that you shared her information with us Jen! Thanks to you and Sandrei, I have finally had a breakthrough with unemployment.

If others do decide to do what I did, please only email Miss Sandrei with the utmost respect; and please do not bombard her. She is a very kind soul; and she said it makes her day when she gets to help people in need and hears how thankful we are for her. Continue to be kind and healthy friends! Good luck to all! Keep the faith going strong!

Calvin

9/9/2020 10:43:55 am

OMG Sandi is a godsend! I have not gotten anywhere with the EDD through any of their phone numbers since April. I emailed Sandi as a last resort, i pretty much have given up all hope, however to my suprise, she emailed me back the same day! And she did everything in her power and after two days, she was able to change my pending payment to paid finally! Omg she is a godsend even though i dont believe in god lol. She is an amazing person and i can't thank her enough.

Savanna M C

9/1/2020 11:31:59 pm

Ravensky Butler

9/2/2020 10:47:52 am

Omg I'm on another hold as I type! Buuuut I got through!!!!! Yes Lord! 4153517200! I'm so grateful I feel obligated to share! Good luck! Have your questions and concerns ready. Try not to giggle or cry. Be respectful and keep unnecessary comments to YOURSELF. Good luck. My week as been made. On my momma this number will test your perseverance. Just try.... And keep trying. I tried right now for literally two and a half hours and that's just today!

Antonio Roldan

9/11/2020 02:15:57 pm

I tried the other numbers with no luck i'm sure those numbers are okay but i dialed this number and it was dispatch edd and they got me through in like 3 minutes they ask you to hold whilst you get transfer to an edd claims adjuster 714-736-3000 most of the claims adjusters are cold and rude so try and be nice to these turds that serve us lol

Michelle Salvador

1/8/2021 03:05:04 pm

Thank you Antonio, this worked, they picked up on the 1st ring and the operator didn't really help but she did put in a request for someone to call me the following day so at least there is that :)

Heather

9/14/2020 10:34:04 am

I just called 833-978-2511 , pressed 1 for english, listened to the automated announcement, and when the automated message asks you to make a selection, I pressed 671 quickly, it then routed me to hold for a representative and that the hold time will be 30 minutes

Charlene

9/21/2020 05:16:21 pm

Called the 800# , listened to the message and when asked to select, hit 6 7 1 really fast. I was transferred and told what my wait time was.
It took a little longer On hold but the representative was able to answer my questions. Success!

Amy Nolan

10/28/2020 08:01:59 am

Hi everyone, Sandrea is a literal angel who saved me from my EDD nightmare.

I moved to Texas because I couldn't afford California so I updated my mailing address. As of August 17th all of my funds stopped as they were trying to confirm my identity. Two months later and I still hadn't received any benefits only to find out that I had been disqualified. (I provided an ID, passport card, utility bill, rent agreement and cable bill which someone at EDD claimed wasn't enough).

I got ahold of Sandrea back in early October (based off of this thread) and she has been an ANGEL since the start! First, she helped me once again prove my identity by issuing an upload on my EDD account for me to prove my identity. After reviewing, someone at EDD disqualified me for whatever reason. I reached back out to Sandrea and she went above and beyond reassuring me there was a mistake. She spoke to two managers and got my case in front of the right people.

As of this morning all my backlog payments have been paid!

Like many others have said, Sandrea is an angel and incredibly helpful so please be very polite and patient with her as she is literally going above and beyond to help us out. I recommend emailing her with an outline of your situation and include a callback number so she can reach out.

[email protected]

Lastly, thank you to everyone on this forum. It takes a village and I am incredibly grateful that someone spent the time sharing their tricks to getting this all resolved. <3

Fran

11/3/2020 10:38:26 am

WOW Amy. This saved us. We (my husband and I) had the SAME problem and had no luck dialing all of the numbers and 671's etc mentioned above... but this angel lady replied to our email within MINUTES. Thank you so much for sharing this info.

Laura

3/1/2021 09:10:44 am

I hope she's still replying to emails - I sent one and hoping to hear back. All of my weeks were disqualified because I had a name change (due to marriage) and moved to Texas. So frustrating...this has been months now of trying to get through to someone at EDD for help.

Jules

12/4/2020 11:19:17 am

Anyone have any direct line for EDD? I’m trying to open a new claim but all I see are PUA forms on my account.

Kenny link

12/10/2020 08:31:03 am

STILL WORKS!!!! Dialed 1 617 fast and did not even have to enter my SS#

Jules

12/10/2020 12:52:52 pm

which number did you call?

William Fatino

12/20/2020 07:41:42 pm

617?? Or 671?? All previous posts have said 671...

Victoria

12/22/2020 12:19:11 pm

These tricks saved me hours of additional headache! I used the
866-401-2849 to connect. I took the advice of creating a contact and adding in the pause 1 2 2 2 2 2 2. I called on 2 phones and managed to connect on both phones! Thank Goodness by the first agent was completely useless and insisted they were just a call center and sent me a link to upload my ID.ME to them! She also told me to file a appeal and did I want her to advise me of my appeal rights! Even though I was verified and had luckily been told so by a tier 2 agent who originally escalated me and instructed me to keep calling them everyday from 8-12. She was much more knowledgeable then the women in the IAD Dept. The next agent I spoke to actually knew how to do his job! He located my ID.ME proof and did a full escalation with all of the receipt numbers from ID.ME. He said the system has been ridiculous and that as long as you were able to complete ID.ME you were supposed to be automatically switched to Identity Verified. He said most agents are lazy and don’t know to check a second screen! I called again this morning and somehow managed to get through again to the same women from yesterday! She remembered helping me and was basically over speaking to me. She asked if I had uploaded my proof I completed ID,ME and I told her I spoke with a gentleman who found all of my confirmations. She then looked and I quote said “well, some of us know more then others. We’re just a call center” She could not have cared less about Christmas or that I had done everything I was supposed to do a month ago! She told me he had uploaded and escalated my information yesterday and to just be patient and allow the system to process! I mentioned I was really in a pinch for Christmas and she told me “don’t count on it” The moral of my long winded story is that the trick for that number does work, well! Most importantly, keep calling! Call until you get a good agent! It took me 3 agents to get one that knew what he was doing and cared enough to do his job! He also mentioned that he would not leave any money on the BOA cards. Just a FYI. Happy Holidays to all. Don’t give up! I have been paid my entire claim, including up to my backdated money that the tier 2 women dated for me! My card arrived basically overnight as it was ordered on a Saturday and arrived today, Tuesday. All I need is for someone at EDD to switch one little button to ID verified and I will be able to access my money that is sitting in a account that I can’t touch! Fingers crossed the escalation from the correct agent moves quickly. I will keep calling until I’m verified. I hope this gives a little insight or help.

Sam

12/22/2020 03:35:07 pm

I have tried every number, hours upon hours. Everytime I reach an agent I get a different answer. I have uploaded all the requested and required information for ID Verification and I can't seem to get an update from anyone as to happens next. I have been dealing with this since April. I have also tried some of the tips above. No luck yet. But thank you very much to those that provided feedback/ tips and tricks for us that are still struggling.

Yuvi

12/22/2020 04:04:34 pm

Why don’t you try reapplying?
I applied for my mother last Monday 12/14 and she got her paperwork yesterday, certified last night and she got paid today. Just try sending everything by fax. Good luck to you ❤️

Yvonne

12/31/2020 11:39:56 pm

Has this happen to anyone else? I've been receiving unemployment benefits since July and all of the sudden they suspended my account saying they need to verify my identity? Never had this problem before. Anyone know what I can do or what happens next?

Axel

1/1/2021 11:19:06 am

Yvonne, I had to re-verify my identity, but my account is still active. How did you get notified about having to verify, if you account has been suspended?

Yvonne

1/1/2021 09:16:30 pm

Axel, they sent me message to my edd online account.

Hannah

1/4/2021 03:58:54 pm

Axel I am having the same problem.. I uploaded my id verification a couple months ago and now they are asking me to reverify. I did so but am unable to talk to ANYONE.

Kevin

1/9/2021 07:21:00 pm

Welcome to EDD hell, I've been here since September 13th, 2020.

I hate to discourage you, but you've entered CA EDD purgatory, where they will recycle you through this wasteland indefinitely.

I moved from CA to WA and updated my location and they froze my account pending 'Identity Verification'. You need 2 items, 1 from the photo ID part and one from the 'other' section.

I sent in:
-A copy of my CADL
-A copy of my Passport
-A copy of my WADL
for option 1 (keep in mind you only need to upload 1- they say more is better though!)

For option 2:
-2019 W2
-Last paystub from employer
-Wells Fargo Statement
-Comcast Statement
-Garbage Statement

I've uploaded, sent them in, re-uploaded, re-sent. Each time they get bounced, and each time my disqualification is confirmed. I sent in my appeal on November 19th, it's not January 9th and I haven't heard back.

The state is broke and they clearly have no interest in paying. Additionally, there are hundreds of thousands of people like us right now:

https://abc7news.com/california-unemployment-edd-600-extension-retroactive-certification-for-unemployed-7-on-your-side/6360132/

Axel

1/5/2021 05:18:01 pm

Hi everyone and Happy New Year. Just re-verified, on Sunday, I re-certified for 2 weeks and everything looks normal. However, in the past, I had the $$ in my BoA account by Monday. Today is Tuesday, and nothing. It says PENDING in my EDD online account. Has anyone received funds after the extension? Thank you!

Ashley Mathis

1/6/2021 01:09:01 pm

Hey guys! My regular unemployment extension just ran out. Has anybody’s account entered the additional extension and started to receive the extra $300?

Yvonne

1/6/2021 02:26:59 pm

Hi Axel,
I have the same problem I re verified everything and it still says pending. So annoying.

Heather Hughes

1/7/2021 01:22:06 pm

I have been in unemployment for 11 months and I just got the message to “verify my identity” I got the same message as Yvonne. I was certified on line last Sunday as usual, I should have gotten my payment on Monday, and didn’t, i didn’t even receive an email until Thursday. The email said I should receive further instruction on the 6th. Well the 6th was yesterday and I didn’t receive anything. How do I verify my identity? This is so annoying

Andrea

1/8/2021 12:24:48 pm

Just spoke to a representative who stated that by end of day TODAY 1/8/21, people who are suppose to verify their identity will be sent an email with a personal link to send in the necessary documents (i.e. driver's license, passport) to prove their identity.

Tarrence

1/12/2021 09:40:19 am

I received the above email on 1/9 and completed it on 1/11. Still can't get ahold of anyone and there has not been a confirmation yet. i will keep posted.

Pam

1/11/2021 11:21:36 am

I went to certify yesteday and it says i need to re apply to be able to get my funds. did this happne to anyone?

Yvonne

1/11/2021 12:37:58 pm

Hi Pam,
Yes. I had to reopen my claim. Im still waiting on a response. Mine still is pending from 12/26.

Patrick

1/11/2021 01:27:35 pm

Same exact boat called edd all day to fix the new claim filing no luck of any department

Keegan

1/11/2021 03:06:56 pm

I am trying to re-apply as many people seemingly have to do over the past few days. I went in to certify and it says I have to re-apply. Well I try to start the process and I get stuck on the first page. I did not request to change my address. However, it’s says it can not move to the next page to reopen because it is processing my address change. WTF
I spent hours trying to get a human on the phone. I failed. I have no answers. Can anyone help?

Linh

1/13/2021 11:23:55 am

Same! Now I was instructed to reopen my claim. I never got an email to verify my identity either.

TINA

1/13/2021 11:25:48 am

THIS NUMBER DOES NOT WORK ANYMORE I JUST CALLED

Scott

1/13/2021 02:18:02 pm

AS PER CA EDD REPRESENTATIVE ON 1/12/2021 DO NOT - CLICK - DO NOT CLICK THE REOPEN CLAIM BUTTON!! This is a result of a "Glitch" in their new system. If you have been waiting for ID verification and attempt to reopen your claim it will cause further delays. Your best options are to continue to try to get through to EDD and to create an account with id.me, verify ID with them while you continue to reach someone at EDD. You also have the option of reaching out to your district Assemblyman/woman for assistance. They have all been briefed on the situation and are doing what they can to assist those who are in most need through their own channels. Have clear and readable digital copies of your State ID, both sides, a current/recent utility bill that indicates the address and your name. Passport and/or ORIGIONAL birth certificate on standby may also be of benefit. Following is a link to the district map and representative names.
http://www.legislature.ca.gov/assemblydistricts.html
Be strong, be kind to the poor schlep on the other end of the line. They may have a job, however it is a particularly difficult one right now.
Be well

Jodi

1/13/2021 05:09:52 pm

This is extremely helpful. i knew that reopen a claim seemed like a glitch. I did not do it and still cant get through to a rep. I will get the verify id squared away and call a district rep. Thank you so much for the info.

Lisa Santos

1/13/2021 03:48:30 pm

My situation is a little different, in that I had a full-time 1099 job, and a part-time one day a week W2 job, both 10 plus years, however when I filed for UI back in July 2020 I only filed for the 1 day a week W2 position, as I was not aware I could apply for EDD from a 1099 job. Unfortunately it only granted me $55 per week.? In addition they sent me a letter stating I was not eligible to receive the additional $300 (LWA) Lost Wages Assistance per week because I did not make a minimum of $100 per week with EDD. In what world does that make sense.. I don't make enough weekly by <$45> so I don't get the additional assistance.?!? I now wish to apply (or reapply) for UI or (PUA) Pandemic Unemployment Assistance. Even if I have to sacrifice the money they've given me so far, after all I've worked these 2 jobs for almost 11 years! I don't know where to turn but it's difficult to live on $220 per month. ANY advice would be greatly appreciated!
Thank you,
Lisa S

Scott

1/14/2021 12:59:45 pm

Lisa S. - Your tax dollars at work. It seems that little done by government agencies makes sense. It likely has something to do with the fact that most decision-makers have little or no concept of the world that the rest of us live in. Between silver spoon upbringing and promotion/power hunger drive logic for many. Your best bet may be to have that conversation with your representative. This is someone who will have familiarized themselves with options, or who may be in a good position to get you answers.
Hang-in there!

Ivan Calara

1/14/2021 11:27:53 am

my claim balance is $0 and I was hoping to get some clarity if my claim will have an extension. I haven't received anything from EDD as of today. Does anyone know if claims made on March 2020 will automatically get the extension? Ive read in places they had to contact someone from EDD to input that and like everyone, I cant get a hold of someone.

Dawn M

1/14/2021 11:28:39 am

I pressed 1671222222
I got hold music & waiting now
This has worked for me before, just had to do a bunch of number combos to figure it out again.

Jeff

1/14/2021 12:17:53 pm

Dawn, which number did you use? Both 800-300-5616 and 833-978-2511 don't allow you to skip over that 3 minute recording no matter what you dial.

Tiff

2/9/2021 10:53:44 am

Hi Jeff, I called 1(866) 401-2849. I pressed 1 and 671 all together (I did this a few times) until I was placed on hold for 7 minutes. I was transferred to a tech who sounded a bit annoyed for calling the wrong department but he traffered me which I was on hold again for 20 minutes. Spoke to a tier 1 person who I can tell was in a very bad mood and had a bunch of attitude. I kept calm and asked her nicely if I can be transferred to a tier 2 person, please. She gave me more attitude saying, " I already explained to you and you are not listening... I cannot or anyone can wave a magic wand to help with your payments. You need to just wait it out to see if it will get fix. I don't know when but you gotta wait..." I, again, asked for a tier 2 person and I am not trying to be rude to her but I would still like to speak to a tier 2 person... she let out a big "sigh" and transferred me. I was sooooo mad. I honestly thought she traffered me to the wrong department just to mess with me, but after being on hold for an hour I spoke to the nicest tier 2 person, ever! She was able to help me for the most part but I had to wait to be interviewed for the payments of January since I was not supposed to answer "NO" to if you are looking for work. Even though I have been answering "no" before without any problems but since it's a new year, the system was updated, so it's best to answer "yes" without hitting any snags.

Sorry, for rambling on... but try that number and keep on trying... I hope you get through.

1/14/2021 02:31:32 pm

So does any one no anything about how the appeal process works

1/14/2021 02:36:33 pm

I filed an appeal and my payment status just says appeal on it and its been like that since Christmas idk on what to do???

1/15/2021 10:20:16 am

How did you file an appeal. I need too too. Mine says "disqualification"..

Yvonne

1/14/2021 10:59:05 pm

I finally got the verification email for id me, to verify my identity but the website id me has my old phone number and I cant get in to verify my identity. Anyone else has this problem?

Jennifer jones

1/14/2021 11:08:41 pm

I need help printing out form DI 2525xx to extend my SDI because my provider the VA refuses to go online & complete it. Paper only. can't get hold of them on their SDI phone number due to too many on hold. PLEASE HELP>

Miranda

1/15/2021 10:18:06 am

literally nothing has worked! I tried calling every number on this thread with all the tricks but no luck for me. Been trying for 2 hours now. My claim balance is zero but also says that I have been paid for the weeks 1-2-2021 and 1-9-2021 but the last payment issued date shows 12-30-2020. I have nothing in my account since the last payment from last year. I was able to certify today but right after certifying it says maximum benefits paid. My benefit year also says "on extension" so not sure if I will still get paid or if it just a glitch and I need to call someone for help. I will try to email the Sandra lady and update if any luck.

Brian Kelley

1/19/2021 08:25:35 pm

I'm having the exact same issue. I logged in this past Sunday (1.17.20) to certify as usual and it told me my claim balance was zero which didn't make any sense because Congress just passed the 11 week extension. I'm stressing and its so frustrating not to be able to get through. Miranda, please comment back if you are able to get through to EDD and can't an answer for whats going on.

Axel

1/15/2021 11:21:34 am

...and, if anything else fails, there's always the $640 Mill Poerball Jackpot ;-)

Shane Lewis link

1/16/2021 05:14:20 pm

For those needing to file an appeal, you can download the appeal form here:
https://www.edd.ca.gov/pdf_pub_ctr/de1000m.pdf
Good luck - I filed mine, sent it in Certified Mail, and NO REPLY.

Scott

1/17/2021 02:11:14 pm

Just released!

Contact : L oree Levy Aubrey Henry 9166549029 Date: January 15, 2021 News Release No.: 21-02 More Californians receiving extended federal benefits Sacramento – Californians impacted by the historic COVID-19 pandemic are now starting to see the availability of up to 11 weeks of additional unemployment benefits from two federal programs. The California Employment Development Department (EDD) is automatically re-opening Pandemic Unemployment Assistance (PUA) and Pandemic Emergency Unemployment Assistance (PEUC) claims for those who had a balance remaining on those claims when the federal CARES Act expired on December 26. These claimants will NOT have to re-open their claims, EDD is doing that for them. The EDD will let claimants know via email, text, or mailed notices when they can certify for benefit payments under these programs. Some first payments are already occurring as of January 10 and the Department anticipates completing the re-opening of these extended claims by January 22. Individuals who re-opened their claim online before receiving an official notification from EDD will be allowed to certify for later weeks in January and EDD will separately make earlier weeks beginning December 27 available to them. California is one of the first states in the nation to make the extended benefits program available to the public. Since January 3, California has provided $526.9 million in aid to more than one million Californians through the extra $300 Federal Pandemic Additional Compensation (PAC) added to benefits individuals receive. Next Phase The next phase of implementing the extended PUA and PEUC benefits will include those claims that did NOT have a balance still remaining as of December 26, 2020. EDD is working to complete the necessary programming and will notify impacted individuals. Only those weeks of unemployment starting December 27 will be payable. EDD is currently assessing new US Department of Labor guidance for implementing the remaining federal provisions, including a potential waiver of PUA overpayments and the new Mixed Earner Unemployment Compensation program. EDD encourages claimants to look for messages from EDD and monitor our Federal Provisions for Unemployment webpage for details on these benefits and further updates. Californians can also learn more about the various benefits available through our updated Unemployment Benefit Programs Flowchart.

EDD News Release No.: 21-02 -2 January 15, 2021 Working to validate claims and weed out fraud To help strengthen fraud prevention measures, EDD has applied further screening to 9.7 million unemployment claims established during the COVID-19 pandemic resulting in more than 1.4 million claims identified as potentially fraudulent. The individuals associated with these claims are receiving emails through their UI online account, or notices sent through the mail, indicating that further payment is temporarily suspended. EDD requires additional information to validate identity or eligibility so payments can resume for eligible claimants. The following actions are underway to resolve this group of claims: 1. Identity verification (vast majority) – EDD started sending notifications on January 6th to verify claimants’ identity. These individuals are being routed to ID.me in phases for validating their identity or through EDD’s manual ID verification process for those without a UI Online account. As claimants have their identity verified, EDD is removing barriers on claims so payments can continue for eligible claimants – something that can occur in a matter days.-- EDD encourages claimants to review these resources they are receiving to make the process through ID.me as seamless and quick as possible: • The step-by-step guide (PDF) walks you through completing your verification. • While providing documents online is the fastest option, ID.me does offer an option to verify your identity on a video call (PDF). Claimants should continue to certify for benefits for each week that they wish to claim benefits while this additional verification effort is completed. This action will minimize any delays in processing their claims. 2. Request for Information – These claims have an eligibility issue associated with them. EDD requires individuals to complete a questionnaire to determine if they meet requirements for continued benefits. 3. Notice of Determination and Appeal Rights – These claims don’t meet requirements for payment and

Shane Lewis link

1/19/2021 06:28:01 pm

Scott,

I can appreciate your comments, but EDD's system is broken. As per the requirements noted on form de1000m, I appealed their disqualification and submitted the following:
1. (Signed) EDD Appeal (Form DE 1000M)
2. Driver's License/Real ID - Front AND Back
3. U.S. Passport
4. W-2 From 2019
5. My Social Security Statement (3 pages)
6. Cable/Internet Bill w/Current Address
7. Bank Statement w/Current Address
8. Birth Certificate
9. USPS Official Change of Address

I also signed up for Real.ID back in April when I renewed my CDL for a Real ID.

All of this should have been a slam-dunk, but it wasn't. They don't even show on my profile that they received this documents, and USPS Certified mail shows that they received them on Jan. 5th.

When I FINALLY got through to someone, (1 hour 30 minute wait), the guy said that because they are so overwhelmed, it can take 2-3 weeks to show up! And, he went on to say, if my Claim History doesn't change from "Disqualified" to Appeal, I SHOULD RESEND THE DOCUMENTS...?!?!? (you are supposed to send back appeal within 10 days).
I just hope that somehow I can get ALL of the weeks I'm owed - not just the ones that they disqualified, but it's not looking good for me at this point.

Natalie

1/27/2021 12:05:41 pm

My last payment was in November. I was then required to do the whole ID me song and dance. They took 6 weeks to review my documents and then all my certified weeks went from pending to disqualified. When I called in they told me that my address on my ID was not the one on file and that I would need to resend the documents with correct info. I was told I would receive an email with a new link to do this. But I never received it. I guess I was supposed to get appeal paperwork in the mail but I did not. Am I still able to appeal?

Axel

1/17/2021 03:33:41 pm

Very informative. Thank you, Scott!

Yvonne

1/19/2021 03:32:33 pm

So....did my IDme verfications and sent in all my paperwork. Payments still say pending. I've called edd and got through and all they said was there's nothing they could do, they have to wait for IDme to send them the confirmation that I verified. So they told me to hang in there and wait.......any one else have the same issue? Has anyone gotten paid that had to go through IDme?

Vanisah

1/20/2021 10:40:00 am

Hey Yvonne, the same happened to me I am currently on hold to speak with a representative.

Laura

1/20/2021 10:31:12 pm

Does anyone know how to apply for a pandemic unemployment assistance on the edd website? I was out of work for two weeks due to covid-19 positive results. I applied for EDD disability, my doctor sent in his certification. I was hired w the company I currently work for back in November of 2020, recently. I did not have enough quarterly earnings to be approved for EDD disability. I was informed I could apply through EDD unemployment. Has anyone had a similar circumstance? Where they have not been employed long enough to have quarterly earnings to be approved for EDD disability, but came back covid positive and are seeking Pua benefits?

lowestprime

1/22/2021 03:50:38 pm

add 8003005616,1;671,671 as the number for a new phone contact with a contact name like "unemployment auto" to remember it by.

dial this new autodial contact 8am-8pm. it presses 1 automatically for you. then, it displays (on samsung) something like "send tones 671?" wait till female voice finishes annoying first faq thing then press to confirm sending the 671 and it sends a second 671 automatically afterwards. It might say too mayny calls and hang up, however if you keep calling the contact every 1-5mins and repeating the automated dialing process above, you will eventually be placed on hold and get to speak to someone. I called at 3:40 PM today and finally got through where it told me to wait 25 mins after which I eventually spoke with an agent who answered all of my questions. Good luck y'all!

Laurie

1/25/2021 08:10:24 am

For those who have the message that they have zero benefits left and are waiting to hear if they are approved for the FED-EXT there is hope. The message I initially had was that I had to reopen my claim. I was able to talk to someone (best time was after 3:30pm) and as stated above. DO NOT DO THAT! She cleared my home page and I was able to certify for my last weekly payment on my extension. She did say that they will notify claimants (in my case I filed in March 2020) when they could certify again and the amount by email, text or regular mail. She also said that it could easily take 3 weeks for this to happen. If you cannot make it for 3 weeks you can call (sorry) back and ask for a Claim Reviewer to see what the status is. I just used the published phone number. Also check your online account at lease once a week for messages or updates.

alex

1/25/2021 04:51:44 pm

[email protected]

Shawn

1/26/2021 05:40:49 pm

will someone respond to you if you send a email?

Shawn

1/26/2021 05:48:10 pm

My last payment was on November 30, 2020. I sent in my id information by mail like the edd told me to do so. The edd asked for it yet again online which I sent in the same documents online. I never got the ID.me web link. all of my payments say pending I haven't got paid sine November 30, 2020 it is now Jan 25, 2021. I can never get to speak to a live person when I call. I've been calling all day all afternoon and still nothing I have sent 2 emails though the contact tab on edd.ca.gov and still no response. What now?

CiCi

1/27/2021 09:48:20 am

Shawn, you can try this: call 833-978-2511, press # and listen to the message then press 1, then 2, then 1. You might get thru to a live person. I tried and got thru yesterday.

Shawn

1/30/2021 09:21:25 am

Thank you CiCi.

Celina

1/27/2021 12:22:03 pm

I did my certification for my benefits the last 4 weeks and still got no payment. Does anyone know why? I also can’t get through to speak to anyone

Rosie

2/18/2021 08:39:35 am

I am going through the same thing

Heather

8/31/2021 03:19:04 pm

Just did that, says wait time 20 mins. Closest I've gotten so far.

Axel

1/27/2021 03:39:12 pm

Celina, I am dealing with the very same issue, verified ID, certified for 4 weeks and no money in the bank. I talked to an EDD employee, and was told that the system is overwhelmed with new and exciting claims.
I spoke with Sandi ([email protected]) She usually responds quickly via email and asks for a contact phone#. She is very friendly and is willing to answer questions. I am never pushy nor rude. I am sure that makes a huge difference. Anyways, please let us know what the outcome of your conversation with her is. I hope that helps. Best of luck.

A. Y.

1/29/2021 04:53:57 pm

I was just able to get through after a week of calling and hearing the "too busy to accept any more calls at this time" spiel.

1) Call the main line (800) 300-5616
2) Listen to the ~3 minute preamble
3) When you are presented with the option to press a button Press 1 (it says something along the lines of "I already have a claim or file a new claim")
4) This will present you with a new menu, Press 4 (it says something about asking a question about a form?)

Anyway, no matter what your issue is if you do this you have a good chance of getting through to a real person. I didnt have a question about that form but after pressing 4 someone answered almost immediately. They said something about 'what is my question about the form' and I said "is this EDD? I think I pressed the wrong button". She said yes how can I help you? then I told her what was up and she transferred me to the right line. BUT, I was only on hold for about 4 minutes once she transferred me. So I believe I was transferred at/near the top of the list since I wasn't even able to get in line when trying to access it through the main menu. I'm thinking this is a good way to get through in the future, I hope it helps someone else. Good luck yall.

2/1/2021 11:49:45 am

I just tried this method and it worked so far! I've been on hold for about 10 minutes so far, but I'll take this over the phone line automatically hanging up on me!

Rick link

2/2/2021 10:39:37 am

does no longer works it makes it seem like you're going to get through to somebody they tell you your call is in one minute and then it hangs up on you.

Laura

2/17/2021 01:49:41 pm

Yep 6-7-1 trick worked! thank you!!!

Brandon Howell

2/1/2021 11:57:31 pm

2021 and the 6-7-1 trick is still going strong! Thanks it worked for me and I got thru 2 times to the EDD dinosaurs.

tony

2/3/2021 09:11:25 am

My GOD, finally I got thru. This is what I did, I am on hold now a very polite lady answered.
1.) I dialed 866-401-2849
2.) DO NOT HIT 1, you will get a female voice asking to press 2 for spanish, meaning the 1 for English is pre-programmed so JUST HIT the famous 671 quickly.
this worked for me it is 2/3/2021 - time 9:11 AM PST. GOOD LUCK

Kween

2/4/2021 08:27:44 am

Omg after 8 trys I almost gave up but ut worked thank you soooooo much

steve

2/5/2021 08:22:23 am

THIS WORKS! i tried the normal number and said too many people at 8:01!! So I tried this, played dumb cus I needed to get through to payments and its for a form i guess, but the guy was nice and trasfered me, Said hold time 1 min but it was more like 15... Still WAY better than endless calls to get hung up on! Thanks!

Natasha

2/8/2021 12:56:22 pm

Okay, well I tried this but accidentally put 61 instead of 671. To my surprise someone answered. They said I would need to be transferred to claims where I have a 30 minutes hold. This is after spending the entire morning calling the main number over and over again with absolutely no luck. We'll see if this works.

alura

2/24/2021 01:22:47 pm

I called the 714# yesterday and gave my name and number to a person who said that the 714# is only a dispatch line. That I could anticipate a call back before the end of the day. I didn't receive a call back yesterday. So this morning, back at it. Just saw this post from Tony and Thank you Tony...it's BRILLIANT! after selecting 671 you are routed to a LIVE person who is in the 1040 forms department, but the agent looked up my account and transferred me to the Claim Adjusters tier, where I was told i'd be on hold for 30 minutes, but it was more like a couple of hours holding. I finally talked with an agent who explained that my claim was pending bc it was being reviewed. She couldn't see why it was under review, but sent an email to the review department on my behalf to ask them to release my benefits due to a "hardship". She also released all of the backlogged claims so that I could complete those to be certified and paid. She said she tried to pay me and didn't get an error message (which typically pops up), so there is a possibility that I will receive a payment, which she stated would be a lump sum payout of all of the weeks that I have not received benefits, which dates back to 12.19.20. Crossing my fingers that she is correct! for now, on the edge of my seat and fingers crossed!!!! Good luck

noa

3/1/2021 12:26:31 pm

Thank you so much, this worked! I called the 866-401-2849 number and dialed 671 and got through to someone on my first try around 8:30 AM PST. They weren't able to answer my claim question but were able to patch me internally to the claims department. After about an hour and a half on hold, I got through and they were able to identify the problem with my claim. My secondary ID verification was rejected. They then transferred me to the verification specialist and after another 2.5 hours on hold I finally got through around 11:45am PST. They finally told me what I needed to do, which is a whole other process of filing an appeal and contacting the local appeal office. Definitely disheartening that I've been trying to get this information for months and haven't received my payments. But this trick really worked for getting someone on the line, which is more than I've been able to do for the past 4 months.

Vero

5/4/2021 12:29:39 pm

Omg. I’m not holding my breath but I’m actually in a wait queue now, not immediately disconnected. Tony, thank you so much for the clarification on the 671 trick!!

!Way Beyond Frustrated! link

2/3/2021 12:13:47 pm

FIANLLY, just got through to EDD, and something I learned today that I haven’t seen in posts yet is that, after you are successful in submitting ID.me and the state receives your successful submission, it will be another 7-10 days (she wasn’t sure if business or calendar) of additional “process time” to lift the suspension. If time goes beyond the 10 days, a customer service agent will put you on a list to be further investigated. The conversation didn’t leave me feeling any better, just way more FRUSTRATED!

So here is where I have been and where I am in limbo, email of suspension 12/31/20, email to verify via ID.me 1/14/21, successful submission from ID.me on 1/21/21, EDD customer service said it was received received 1/22/21 and that it would be 7-10 days from the 1/22 date. I said that well if calendar days, it’s been 13 days, please add me to the “special ID.me list” and after debating she finally agreed. Watch my luck I just added several more weeks to the rabbit hole we are all in now!!!

Lastly, she said I needed to be patient and trust the process... I respectfully told her that 1. it must be nice to have a job, and 2. the fact so many people have to call in shows how bad the processes are! She then said fair point. Regardless of party line Newsome has failed the citizens of CA miserably and has had ample time in the case of EDD to proactively fix it. Instead his inaction ultimately has given Californians a 31B tax bill, and has whipped out the 20B capital gains tax windfall he has been touting for weeks! It’s time for the right man or woman to step in!!!

https://recallgavin2020.com/location-locator/

Alura

2/24/2021 10:00:16 am

Is there a way to proactively enter whatever info is required by ID.me? If so, how do you do so???

Juul

2/3/2021 04:52:13 pm

I have been receiving UI since March. I finally depleted all of my funds on 1/2/21 and read via EDD online portal that I cannot not file a new claim until my claim period ends in March and IF I qualify for an extension, it would be filed automatically! LIES!! I waited over a month and nothing ever happened. So I decided to call them.
Here's the trick I used below to get through:

(This is the EDD overpaymnet and integrity dept. FYI)

Dial 866-401-2849 and press 164 right away!

If the automated message says, "Thank you for calling" hang up and try again!!

If you are successful, you will hear, "Please hold"

I was told the wait time would be 18 minutes, more LIES!

After an hour someone came on the line, I explained my issue and they told me they would have to transfer me.

Before they transferred me, I confirmed that I would be routed to a live agent, not an automated system. They told me that lines aren't that busy right now and they would be transferring me to a hold queue!

This was true! I was on hold for another hour..

I explained my situation, the representative filed an extension for me over the phone. She said to give it 48 hours and I would be able to certify from 1/03 until current.

This was also true...

I certified 2 days later and the status was changed to paid later that evening.

The funds posted to my account the next day and were actually available in my account the following day.

I called on Friday 1/29 and was paid on Tuesday 2/2.

Good luck to you!

yopo

4/13/2021 02:37:20 pm

Hi! This number 866-401-2849 worked for me! I pressed 164 right away after an automated message of a male voice answered!

Shortly after I heard the following, "Please hold" and my estimated wait time was over the time I was told originally, but I got through!
Thanks!!

Yvonne

2/4/2021 08:21:15 pm

Juul,
Thank you for this info. I had the same issue. My extension never got filed. So I called today using your advice. I was extra nice to everyone who I talked to at edd. It's frustrating I know, but being extra nice got me through to a person who filed my extension finally. It took 3 people to transfer me to the right person and a 2 hour wait but its worth it. So now I'm waiting, hopefully by Monday I can certify and see some benefits. I know it frustrating and easy to get mad at the people at edd, but if your extra nice, you will get some answer's. Good luck all!!!

Kim

2/8/2021 09:33:14 am

I called 866-401-2849 and pressed 4 and around 9AM, asked to be transferred to a Pandemic Unemployment agent and am now on hold for 30 minutes (so it says).
Been trying everything since 8AM and this is what worked for me.

Good luck!

jason

2/8/2021 11:07:36 am

Kim, did this end up working, will try tomorrow?

Isabelle

2/8/2021 01:27:20 pm

It worked, even at 1:30 PM Pacific time. Thanks Kim!

Yvonne

2/8/2021 12:55:43 pm

Update, called Thursday with Juul advice. They had to file my extension for me, it wasn't automatically done like they have told me for weeks. I got paid today!! So, just be extra nice and polite. I finally got an agent to transfer to someone who filed it for me. Good luck everyone.

KPMMMMMFER link

2/8/2021 02:57:38 pm

These idiots at EDD ... I wait on hold and they tell me I am at fault that I am unemployed. Insensitive ass holes and fucking bitches!

ThisIs TheList

2/10/2021 02:42:11 pm

Sandi (Sandrea Buckley) is seemingly trying to solve all of California's EDD problems herself. She. is. phenomenal. But she is likely getting buried in the increasing mountain of problems. It's coming down to the fact that the software just can't keep up with the political machinations recently in D.C. (the prior top dude wouldn't sign the Pandemic Extension legislation, then he would, wouldn't, finally did.. etc.). Software is a fragile business in the best of times.... software that gets invalidated every time a D.C. politician gets a bug up their rear end or is in a mood to pout or preen is software doomed to failure. She explained how my attempt to re-open my Claim was falling through the cracks. Literally being missed by the software. And she is amazing, she's going to fix it for me. Oh. My. God. thank you for alerting me to the existence of this angel.

Patricia Jorgensen

2/11/2021 10:03:47 am

I dialed (714)736-3000. It rang twice and a live woman answered and put me on the call list for today! No automated anything! I will keep you posted when I get a call back.

JESSICA CIMMIYOTTI

2/18/2021 04:36:38 pm

@ThisIs TheList *Is Sandrea Buckley a legit worker? She told me my account was "under review" and when I called the official number, got in after 40 mins, the worker says nothing was wrong with my account! I'm scared.

ThisIs TheList

2/18/2021 09:50:14 pm

@JESSICA CIMMIYOTTI Sandi is legit and knows her stuff. My guess is that she accurately told you what was true when you talked to her, but perhaps she fixed things (she certainly resolved my issues) and then when you talked to an operator from the main number (wow... how did you get through?) they were able to report all is well. I would believe both of them, in other words, and I don't think you need to be 'scared'. But your mileage may vary, I can only tell you with confidence that Sandi solved my issue & quickly.

Tim

3/24/2021 02:55:27 pm

No she is a scammer. She asks people for their social security number through email which is a telltale sign and something you should never do. She also sends you emails from a fake EDD email. She should be arrested.

ThisIs TheList

5/17/2021 04:43:57 pm

@Tim - **NO**, Sandi is **NOT** a "scammer". On email I have received from her in reply to my requests, the email address is an @edd.ca.gov email address, and several times was secured by requiring login just to read them. If you got an email from a scammer, you must have been dealing with another human being. Please don't post misinformation.

2/18/2021 10:15:15 pm

@ThisIs TheList I couldn't help feel skeptical with all the money lost, and her email isn't on the official page, for good reason probably, you never know. If she did have a lead in fixing mine, it's appreciated and good yours was fixed too.
But how I got through.. not main line actually, called 1-833-978-2511, at 3pm tried 4 times, listened all the way through, and finally was put on hold for 40 mins and talked. I found out thru a classmate! lol What a miracle.

Patricia Zmuda- Jorgensen link

2/11/2021 10:05:48 am

I called (714)736-3000. Got through right away to a live person that or me on a call back list.

Pegah G

2/11/2021 10:59:50 am

I just called and they told me the same. At least we got through. Hope it's a legitimate number. Thanks you

2/11/2021 11:05:39 am

Called the technical support and they transferred me. It got me passed the high call volume disconnect problem. But had a 1he 20 min wait time. Beats dialing for nothing

Some Dude

2/12/2021 10:37:49 am

I called (714) 736-3000 as stated above and someone answered the call after the second try. She said I was put on a call back list and would receive a call either this morning or in the afternoon. I received a call within the hour and helped me out with the extension of benefits (PEUC) immediately. So if you're having this issue where you ran out of your regular UI claim balance and are waiting for the extension to apply, it probably won't and you just have to call this number. Hope this helps.

Richard

2/12/2021 01:42:55 pm

I need help. I ran out of my UI benefits and need to sign up for PEUC. I’ve tried multiple numbers and they all have automated messages I want to talk to a real person so they can’t help me set it up because I’ve heard that’s the best way to set it up. I’ve even tried the 714-736-300 number but it either just rings or goes straight to voicemail. This has been a nightmare. Anyone have any suggestions?

Rainy

2/16/2021 09:16:15 am

Called the regular UI number at 8:01 am and spent an hour on hold before giving up. Called just now using the 714 number listed a few times above. The first time it went straight to a message saying the number didn’t have a voicemail box. Called again immediately after and got a hold of someone who promised a call back before the end of the day. Will update accordingly.

Ed Goforth

2/17/2021 09:22:05 am

tried the 714-736-3000 number and got a woman right away! She put me on the list, said to pickup all calls and should be before 5pm today, Im hoping they resolve this I hope its legit, as I had to give my SS#. But that is to find me I'm sure... We will see and Ill report. :I

Tim

3/24/2021 02:58:36 pm

That number is a scam. Do not call anything other than the official EDD number EVER. Sign up for Lifelock, freeze your credit lines, and start being highly aware of any fraudulent activity.

Ed Goforth

2/17/2021 09:08:16 am

I been trying for weeks and nothing! I just tried this and... Still NOTHING! they must really be in trouble.... I've sent email messages, just to get undeliverable, what is going on here?? I been calling every day with no results other than we cant accept your call at this time...

ftyn

2/18/2021 05:01:52 pm

Well I made it through, I called in the afternoon through 833-978-2511 after 40 mins. A friend suggested they got through after a week. Good luck!

Rainy

2/19/2021 05:31:26 am

Forgot to update on the 714 number. I ended up getting a call back about 3 hours later and the woman on the other end confirmed that the hold up for my federal extension was because I recently changed my mailing address to out of state and they wanted to confirm I wasn’t working out of state. I confirmed I wasn’t and by midnight I had the last months of claims available to certify. Happy camper!

AG link

2/23/2021 11:24:19 am

I just called 714.736.3000 and FINALLY reached a live person, after calling 18003005616 for over 9-weeks and getting NOWHERE! The 714# is a dispatch operator - she has no information. She puts you on a call back list and said that I should receive a call back by the end of the day. Let's see. I also contacted the Governor's office directly and the attendant at the office put my name on a list with the request to have someone from the EDD return my call. The Governor's office was not able to offer any insights on a timeline for expecting a return call. This is beyond ridiculous. I have not received a disbursement since Dec. 24, 2020. No wonder there is such a big movement to have him recalled. Good luck people

Dan Masterson

2/24/2021 05:13:51 pm

I just called 714.736.3000 and was able to speak with someone after calling twice. She reviewed my account and put me on the list for a call back. I did this at 4pm and was called back within 45 min.

Christine

2/25/2021 03:11:14 pm

Oh my gosh after months of calling the 800# I FINALLY got through using 714.736.3000. It happened just like a bunch of the other comments said it would. I called the 714# a few times today and kept getting a “this mailbox is not set up yet” message. I called again at 12:30 today and a woman answered and said, “this is EDD” or something like that. I was questioning her asking if it was California unemployment (i got scared it might be a scam) and she said “this is Employment Development Department” and i asked again and she got frustrated and said I could just call the 800#. I said “no sorry I’m just trying to make sure this is legit!” She said she understands and asked for my name, social security number, my phone number, and what my issue is. She said I’d get a call back before 5pm and she said to answer all calls that I get even if it says spam or no caller ID, stuff like that. I got a call back at 2:30 and they helped me sort everything out! Such a relief because my case was complicated and I’ve been trying since November to sort everything out. I know I’ve given too many details and this is really long but I want to be sure that this comment is as informative as possible for people who are having a hard time getting through and are unsure about using the 714.736.3000 number. It works. Good luck!

Christine

3/5/2021 02:32:15 pm

When you call 714.736.3000 you can give them your EDD customer number if you're not comfortable giving your social security number.

Dorit

3/1/2021 08:32:35 am

My goodness... this ABSOLUTELY worked.

I called the number mentioned above (866.401.2849)
DO NOT HIT 1 (english is the default language... you don't need to choose 1 for it). When the female voice answers dial 671 immediately.

Somebody answered instantly!

WRONG department but she transferred me to speak with somebody in the claims department and I'm currently on hold. Wait time is 13 minutes which probably means 2 hours BUT at least I didn't get disconnected (yet) and actually spoke with a live human.

3/1/2021 @ 8:26am PST

Good luck! We could use it about now...

Laura

3/1/2021 10:23:53 am

Does anyone have the address to file appeals? Sandrea said my case is complex but my documents I sent her should work. I was disqualified on all weeks but never received my disqualification letter where they give an address to appeal.

Noa

3/1/2021 04:07:39 pm

I had this same problem! Today after getting on the phone with someone, they told me to either Fax to 7147363103 or mail to PO Box: EDD-appeals 5007 Buena Park California 90622

Daniel

3/2/2021 02:22:44 pm

Man...this has been a stressful month since I lost my EDD debit card and have not been able to get a replacement due to what seems to be a discrepancy on my provided social security number...I guess it was entered incorrectly and I have not been able to get a replacement card for a month due to this. Been calling EDD everyday but the call would get dropped due to what the machine says is high call volume. Found this website and tried all the tricks...didn't really work. I kept getting the prompt that started with "Thank You"..but read comments from other people trying different things. I'm now currently on hold and what I did was: after pressing 1 for English and then listening to the long prompt, I pressed 671. The machine told me to make a proper selection but I pressed 671 again. The machine again told me to make a proper selection, but I pressed 671 one last time and it immediately went to another prompt telling me I am now on hold waiting for a rep to help me. Currently on hold and will update when/if I do get a hold of a real person. But in summary, what I did was just press 671 three times after the long initial prompt after pressing 1 for English.

Daniel

3/2/2021 02:58:44 pm

WOW. IT WENT THROUGH AFTER 36 MINUTES! Someone answered the line and was very polite about helping me. I provided my correct SSN and the rep wasn't able to locate my information, but she asked for my EDD Customer Account Number, which Bank Of America NEVER ASKS for, and she was able to locate my account after verifying name, address, and phone number. She confirmed that my SSN was off by one digit, but didn't exactly know how to help at first and had to figure out how to update my social security on her end, but I told her that I was just happy to finally get a hold of someone and to take her time. She eventually found where to file for my SSN change, which she did on her end, and then told me I should receive updated confirmation of the change within 10 business days via email or EDD inbox. I asked if I could call Bank of America with the incorrectly entered SSN to get my replacement card immediately and she said I could. I called BoA EDD Cardmember services at 866-692-9374 and entered the incorrect SSN# with my zip code and FINALLY WAS GIVEN CONFIRMATION THAT MY NEW CARD IS ON THE WAY.

Thank you to everyone who commented on this site....seriously..you guys are the best. This has been one stressful month with a lot of wasted time calling EDD every single day. Again, my method was a bit different from others, but it totally worked. Total call time was just 36 minutes including wait time.

Sandra

3/2/2021 02:31:28 pm

OMG this worked. I file a claim back in January and haven't received anything. I keep certifying on line and nothing. I even sent emails through the online portal and no response.
I pressed 1 then hit 6-7-1 fast an automatically got into the que to hold speak to someone. The hold time was 12 min but the person I got was like some type of lead and was able to push everything through.

Axel

3/2/2021 03:07:50 pm

One step forward, two steps back. I was contacted today by EDD for a phone interview. The letter stated "ID verification", but the claim rep wanted to know earnings I reported in DETAIL. My paychecka are complicated (airline industry) and I could not provide all the answers to his questions. I was "ordered" to contact my company payroll dept and and report back to him the record information. And by the way, I was made aware that I needed to verify my identity, which I already done by mail 3 times in addition to the ID.ME. Sounds like a big mess at EDD.

Kaydot

3/4/2021 01:28:15 pm

The 714 number works as of today! I can honestly say that it is not a scam or a hoax. It worked for me and I hope it works for you.

Like most of the previous commenters I called, a woman said "EDD", asked for my information and told me someone would call me back by the end of the day. This was at 11:37 a.m. At 1:03 p.m. I received a call back from Rosalind and she was able to clear up my issue.

FYI: As of yesterday using (866) 401-2849 is useless. I was informed by the rep that if you call that number for anything other than 1099 information they have to send you to the general line (800.300.5616) because they can no longer do department transfers.

Rodrigo

3/5/2021 01:53:25 pm

Hey guys, I’ve been coming here for the last few months but it’s my first post.
- The 866 trick of going to the form #4 and being transferred has been halted Sue to people complaining that their calls were being dropped during the transfer. (So l people complaining is what had them stop the transfers) 🤦🏻‍♂️

2. The 714 number does work and she picked up immediately saying “EDD”. First thing she asked fir was my social but I asked if I could give her my EDD Customer Account Number. She said YES.

So just have your EDD customer number ready and they will put you on the call back list.

I know a lot of us are cautious with our social so wanted to give that tip.

Good luck guys!

Dianna

3/7/2021 03:38:22 pm

Has anyone been transferred to a specialist on a Sat or Sun and gotten through?
I have been on hold for more than 5 hours waiting to talk to a specialist that someone transferred me to. But its Sunday afternoon and I was told specialists might not work on weekends. Anyone know?

Isabella

3/8/2021 09:06:18 am

Hi! Please leave a Reply if anyone else is having this issue or something related! I am so frustrated!

I recently received a new EDD Debit card since I lost my last one. I got it really fast and I was relieved. I tried to use it to pay for my gas for my car, and I realized i didn't know the new PIN number. I called simply to ask about my PIN number, and in the process of that very simple call, my card/account became "frozen" since I accidentally gave my Bank of America MOBILE username instead of my Bank of America WEBSITE username. I made a simple mistake while calling about a completely different issue and now I am unable to use my card until I "speak with my sponsor" to help me. I've been calling everyday for 4 hours and I have never been able to speak with a representative. I feel this is a very simple issue with a simple fix yet I just need for a live person to answer my call.

I've tried calling the 800-300-5616 number as well as the 866-401-2849 number repeatedly with no luck! I need to get a hold of the Identity Department and I don't have any questions about my claim, payments, or anything like that. If anyone knows a solution for this please reply!

Jordan Pistacchio link

7/29/2021 02:15:22 am

I don't know if you solved your issue but the way to get to the identity department is to dial 1-800-300-5616 then immediately press 1, wait roughly 1min 25sec until it asks you to make a choice from the following options, then dial 22 and it will connect you to a live person with pretty much no wait on the first try.

Unfortunately, that trick is only for the account integrity and ID verification department and they will not help you with anything else.

I just wonder when, and at what cost, people are going to wake up and see how miserable socialism makes everyone. The bigger government gets, the more money they squander from our paychecks and then when we actually do require assistance we're told "sorry, there's nothing we can do, you have to just keep calling." Just like the DMV and EDD, every government agency operates slow, inefficient, and with zero regard for the people they were hired to protect."

Rodrigo

3/9/2021 12:07:02 pm

Hey guys,

Anyone having trouble with the 714.736.3000 number today?

I have called 38 times and it rings, there’s no answer and so I keep calling.

Yesterday and Friday I was able to get through after 1 or 2 calls and was out on a list. However I never received a call back.

- Has anyone not been called back after being on the call back list?

- Anyone having trouble with the 714 number?

- Are they transferring again (using the form #4 option on the regular line)?

- Any other ways to reach a live person?

Thank you!

Marie

3/9/2021 07:58:04 pm

DO NOT GIVE UP! I called the 714 about 30 times yesterday with no results almost every time until finally a woman answered. She took my info for a call back, and tonight (at 7pm) I actually got a call back from a SUPER helpful woman named Maria who was able to file my claim after not previously receiving one I filed 5 weeks ago. I would have never gotten any assistance had this site not been so forthcoming with invaluable info such as the 714 number. THANK YOU!

Also..someone posted this earlier but the (866) 401-2849 is useless. There is a live person but she sends you back to the nightmare automated system.

Linda

3/15/2021 09:35:21 am

Can't believe this actually worked!!! But it did. After trying to reach EDD for 5 weeks and hearing they were too busy to take my call i finally got through. Pressed 1 when it said for unemployment claims then immediately hit 671. 1st time!

Roy

3/16/2021 10:00:08 am

714.736.3000 -----> This number works dude. Some rude ass lady answers in the begining, but wether you have / give your social or EDD #, not to worry , it is not a scam! I was shitting bricks, but the rude lady takes your information and stuff and she says someone will call you back - and they called back within the hour. Gonna get this claim fixed! Good Luck!

Linda

3/18/2021 02:28:11 pm

I called the 800-300-5616 number and the recordings weren't exactly as described at the beginning of this thread, however I dialed 6-7-1 during one of them and got through! They said it would be a 30 minute wait, was more like 20. My claim had been stuck in "Pending". EDD Rep said she'd fix it and it should be released by Saturday. Don't give up people. Keep trying to get through.

Chuck H.

3/19/2021 10:50:27 am

3/19/2021: 714-736-3000 worked GREAT today!!! Answered within 4 rings, quickly transferred to an agent who helped move my certifications forward!!! Thanks y'all!!!

Liz M.

5/5/2021 01:48:33 pm

the 714# worked! I called about 20 times in a row before it finally put me through to the hold line. About 8 minutes in someone finally picked up and asked me for my ssn. Don't be freaked out- its a legit number. Whole call only took about 21 min. This is after trying around 150 calls to the 800/833 numbers in the last 3 days. Not having to deal with 1.5-3 min of prompts was SUPER helpful!

Chrissy B link

3/29/2021 09:56:42 am

I called the 714 six times. On the seventh call I was put on hold. Still on hold waiting

Pat V

4/1/2021 08:58:48 am

So what was your result?

Lucia F

4/2/2021 11:53:42 am

I've been on certification received for a 8 different weeks for almost 2 months and I have not been paid and I can't get ahold of anyone and none of these numbers work. How can I get a hold of someone 😭

Jen M

4/14/2021 10:13:38 am

I'm in the EXACT same boat Lucia! So frustrating!!

kriz

4/6/2021 03:47:56 pm

4/6/21 - Called the 714-736-3000 number many many many times and eventually was able to talk to a live person. I was asked for my social security and name. I was hesitant but eventually gave my info due to the many people on the thread who said it will work. I was then told I would be transferred to someone who can help me but during my hold my phone call dropped. I continued to call the same number once again multiple times and was finally able to get a hold of a live person once again. I provided my information once again and was transferred to a customer service representative. The second time around my call wasn't dropped and the representative was able to help me change my "pending" status to paid. It works just give it multiple tries until you finally get a live person on the other end.

Mike

4/8/2021 01:12:37 pm

Calling the 714 over thirty times. It just says welcome to edd switch board no ring at all ? Anyone have another number ?

dls

4/12/2021 12:47:44 pm

so i tried the 671 it put me on hold for 68 minutes and i got to speak with a kind sounding woman, but unable to do a thing who said she handles tax paper work and she put me back to the central line that disconnected me as it had been doing all day long due to heavy call volume!

Mike

4/15/2021 11:29:33 am

Been calling for a few weeks no luck, finaly today I got through spoke to someone who transfered me, on hold now for 2hours. Nine weeks pending. 8.5 hours to hold until they close.............great system when you realy need competence

Liz

4/15/2021 01:34:09 pm

I called (714)736-3000 and as soon as the message said this was the switchboard I hit * put me on hold for a live rep. Currently holding for a rep.

Laur

4/19/2021 09:29:03 am

Hi, did you finally get through to someone? ive been hung up on 2x now.

Diana

4/19/2021 01:01:44 pm

What if you haven't received your letter in the mail with your account number yet? I applied, was verified, and had my claim processed 3 weeks ago. Still haven't received anything in the mail yet so I can register with UI Online.
Been on hold with the 714 number for hours now. Not sure they can help without that information.

LOL

4/19/2021 07:05:38 pm

Called EDD all day and finally got through 3 different reps after waiting for hours, however, none of them are helpful in answering the PEUC status and simply transferred the call to the call center again. Shame on EDD.

4/20/2021 03:44:57 pm

Receiving EDD benefits. THEN, I get a notice from the bank that EDD has sent them a new address & the bank will be sending out a new debit card. I call the bank to find out an address that isn't mine is now on my account. AND I cannot change it. Filed reports with EDD, Police, FBI, and dept of Commerce. The last step is correcting the account with EDD. BUT, thats where the wheels fall off. Nobody can transfer me to the group that verifies I am who I say I am. Without this step, I cannot get benefits as the bank has locked my card and the account. Any ideas? Have been working on this for a month. EDD still shows the fraudulent address. They do show I filed a report, but it is still pending. Its been a month.

Rumpelstiltskin link

4/21/2021 03:32:52 pm

After numerous unsuccessful attempts using 800 300 5616 and 833 978 2511 schemes, I tried the 714 736 3000 straight-up. After many uses of the redial feature on my landline, I was able to hit the jackpot and secure a spot on the "hold for the next available" line. Unfortunately, I was on hold for 1 hr and 45 min b/4 a female voice advised me that she would put me a line with someone who could help me. After another 15 min wait, a Pillapino man answered and I thought I was in trouble when he asked for my DOB- since the lady had already solicited my SSN and name. We had a rather unsettling convo since I had difficulty with his accent and he had difficulty with mine I suppose. It took me awhile, but I finally trusted his intentions to help. In the end, he said he would send his message to clear my "payment pending" status to EDD. Checked the EDD site shortly after hanging up and lo and behold the status changed to Paid. I"ll be checking my bank account, however, to be sure he isn't simply a very clever hacker. A little paranoia, I guess, with overseas transactions.

Lotina

4/26/2021 03:09:27 pm

I tried the (714) 736-3000 was on hold for 2 1/2 hours was ready to give up but they finally answered and helped me out with my issue ... I had been calling all the other numbers for over 2 weeks with no success

Michele

4/26/2021 05:06:47 pm

I called all of the numbers published with no success prior to today.
I called 833-978-2511, when the recording says "select from the following" quickly enter 134. If it says they are not able to help you try again. Once I got through the second time I tried it said the wait time was 29 mins, however I was on hold for 35-40 mins. I was able to get through and speak to a rep. DON'T GIVE UP.

bob

4/27/2021 04:07:46 pm

well, dialing the 714 number and took several speed dials and AWESOME I'm in line waiting on hold, as I'm on hold my thoughts go onto all those that are having the same problem I am. no job, no money, and no one to contact. Then I think about the person who answers all those calls and hears all those stories of the hard ship this is causing so many people. well I'm at 3 and half hours on hold, praying my call will be answered

bob

4/27/2021 05:09:22 pm

bummer, the system kicked me off right at 5pm, letting me know they are closing. Tomorrow I will try at 5am cali time wish me luck, it;s the shits though to wait 4 hours and 15 minutes to have the call end. oh well 4 beers down i'll try tomorrow. in one of the post here said
"DON'T GIVE UP"

bob

4/27/2021 05:41:22 pm

again I was thinking if I don't pay my taxes, or get my car register and have insurance, smog my cars, get health insurance I will be penalized with fines, if UI is behind no penalty all good, just need help to get by with food, shelter & clothing

Jennifer

4/28/2021 10:53:00 am

I have called the 714 # like 100 times and still havent been able to talk to someone. My claim has been stuck in pending for 8 weeks and I am desperate to get paid. HELP!

Samantha

5/5/2021 01:29:52 pm

I feel you. Its fucking absurd. :(

bob

4/28/2021 12:03:17 pm

yep I made it to 132 times and got through, on hold for 3 hours 10 minutes. was asked a few questions, briefly placed on hold problem fixed 8 weeks behind also I recommended first thing in the morning 8am Calif time, yesterday I got in at 1240pm just to be told they are closing,
this number beats the others with a 50 sec intro. as soon as I hear thank you I hang up and redial if you don't hear anything you are in good luck and DON'T GIVE UP

CiCi

4/28/2021 12:35:10 pm

I called the 714 about (30 times) in a row and got through the first time and got the all calls are full message and called back a couple more times a row and got through. I am currently on hold for 2 hr 45 mins

Annie

4/28/2021 03:59:59 pm

I tried the 714 number today almost 100 times and finally got on hold. Been on hold now 3 hours to talk to someone. Anyone know when they will cut me off the line to close? Is it worth staying on the line? Thanks

Kali

4/29/2021 09:43:27 pm

This thread started me looking for solutions to finding a live person to speak to at EDD so to cut to the chase this tweet I saw today worked for me and I hope it helps someone else... I felt compelled to come back and tell everyone here or whomever is like me what I did to finally get through to a live person today.

So you create a contact in your phone with this exact number sequence

1. 18003005616,1,,,,,,,,,,,,,,,,,,,,,,,,,,,,1,2,,,,,,,,,,,,,,4
Or
18339782511,1,,,,,,,,,,,,,,,,,,,,,,,,,,,,1,2,,,,,,,,,,,,,4

I stored the first number (the commas creates pauses between the sequence of numbers so when you’re going through the automated system it will automatically dial/press the next number for you without you manually selecting it yourself)

2. Call from contacts not recent calls (please do it from contacts trust me) even when the phone says call back please call back via your contacts I did it 5 times and I got through and was placed on hold.

I needed this hack it helped me because like many of you my payment was pending and I had issues with mine but the representative who helped was the nicest person I’ve spoken too.

Please be kind when you get through that is what the guy who originally shared this on Twitter said so I’m sending the same message.

I was on hold for 6 minutes but had to be transferred then was on hold for 30 minutes to get my pending payments cleared by a supervisor. I went to the site it said paid then I waited to see when I’d get it and it just posted so I’d say I got it in 5 hours from when I checked on the portal which was at 4pm till this post I’m posting now at 9pm

This has been the most stressful 4 days but I promise this worked for me right when i I was about to give up I’m glad I didn’t and I hope this works for someone else like it did me

SN: the commas or pauses can be found under symbols when you’re storing the EDD number please please please store the way it’s shown

Good luck everyone don’t give up

Lisa J

4/30/2021 02:50:48 pm

OMG, I have been trying to get through to EDD for weeks, since I have been stuck in 'Pending' for almost 7 weeks. After using this hack its the first time I've at least been on hold. I'm praying to get through to a person. - 45 minutes later; Got through to a lady who said she would transfer me to payments but was disconnected after about 10 minutes

Melissa

5/6/2021 11:37:22 am

Thank you so much for posting this on this feed!!!

After a week of calling and giving up, I finally got through using this: 18003005616,1,,,,,,,,,,,,,,,,,,,,,,,,,,,,1,2,,,,,,,,,,,,,,4

It took about 40 tries, but it was nice being able to do other things and not have to manually push the additional numbers myself.

After waiting 15 min, a woman said because I'm tier 2 I need to be transferred to someone else. The message said Estimate Wait Time: 30 min... It was 2hrs before I talked to someone else. He put me on hold, no music, while he looked into it. I thought he hung up on me, but waited just in case. 40 min later got back on the line and he said everything is fixed with my pending status!

Good luck out there!!!!

Deena

5/18/2021 04:40:43 pm

Encouraging feedback! ;)

Deena

5/18/2021 04:45:16 pm

Thanks for that great information. Hope it works.

Mitch Dean

5/19/2021 05:15:46 pm

Wow, this worked for me.

Kim

4/30/2021 09:43:20 am

I tried the 714 number like 50 times and no luck. Tried the other numbers after and no luck. Tried the 714 number 1 more time and was immediately put on hold. hoping this works

Kim

4/30/2021 10:53:20 am

UPDATE: OMGGG after being on hold for about an hour a very nice man was finally able to help me with my claim. I have not be allowed to certify for benefits since December because I missed a phone interview and he helped me. Within 5 minutes I was able to certify for benefits. try the 714 # it will work!

Becky

5/3/2021 08:22:07 am

Tried every number listed here. Over 200 attempts all together - no luck. This is insane.

Becky

5/3/2021 10:30:06 am

HOLY (insert expletive here)!!! Tried the 714 number again on a whim and after about 12 tries, I am now officially on hold! It’s a flippin’ miracle!

Steven

5/3/2021 09:17:18 am

called every number, from the 715 to ending in 2511 and the 5616...nothing... it's always "too many calls to handle, call back later" and then hangs up...i've been trying since March 2021!!!!!! this is ridiculous!

Nolan

5/3/2021 12:42:54 pm

Called the 714#, finally got through - on hold for 1:45, finally someone answered, asked for my social only to put me back on hold for another twenty minutes after which the normal automated message that pops up on the other two primary numbers started playing...and then impending doom happened...automatically hung up on.. AFTER TWO HOURS OF BEING ON HOLD. NOT COOL.

Alyssa

5/4/2021 09:00:16 am

HELP! Im calling the 800# and its saying "this call cannot be completed as dialed, please try again later." Anyone else getting this? Ive tried the 714# it keeps telling me that they are receiving more calls then they can answer. Tried calling right at 8am PST and it said they were receiving more calls then they can answer which is false because they had just opened.

Anyone have any other tips or tricks?! my payments have been stuck on pending for about 6 weeks.

Any help would be appreciated!

Andy

5/4/2021 10:47:14 am

Best you can do is keep calling the 714#. I got through twice. Once was had me waiting for 13 minutes to a "full message box" and hung me up. The second time they just hung up for some reason. I'm currently calling them now too. I will keep calling till I get through since I also have around 6 weeks pending too after I had to refile my claim.
Best tip I can give is after the "switchboard' part of the automated call, If you hear the "thank you for calling....' hang up and recall till you get a "please continue to hold..." message.
It might take up to 50-200 calls but better than giving up I'd say.

Alyssa

5/4/2021 11:45:53 am

Update - kept calling the 714# ... called about 30 times in a row (hung up, redial, hung up, redial) finally they put me on hold! was on hold for about 1 hour then finally someone came on and transferred me to someone who could help me! Pushed through my benefits and only took about 10 minutes!

Keep calling! Don't give up.

Deena

5/18/2021 04:34:15 pm

OMG!!! 30 x in a row. Did you even get any sleep? Umph!

Deena link

5/18/2021 04:30:51 pm

I too have been trying tirelessly to get a hold of a representative/specialist for the past week regarding my payments. I had to file a new claim last month. I received an "Notice of Unemployment Insurance Award" Letter one week later, but still no messages from EDD saying that I need to certify for past weeks and it's going to be 2 months now that I haven't received any funds/benefits. Note: The first time I was able to get through and speak to a specialist was through the #800 and that was 4 weeks ago. Since then I have been unsuccessful. I recently tried the #714 and got through with an 11 minute hold time, then suddenly went to 30 plus minutes. I don't know what happening but I'm getting very frustrated and running out of options. Grrrr!

Cris Johnson

5/4/2021 11:06:43 am

714-736-3000 is definitely the number to call😊. I had to keep redialing but finally got through after about 20+ minutes of continuously trying. I waited exactly one hour and a lady picked up and connected me to a really super nice guy who helped clear my PENDING status to PAID in less than 10 minutes. It was a simple mistake I had made which he helped me clear up.

I was calling the main 800 number over 60 times between yesterday and today and would have to listen for 3 minutes to prompts before I was told they were too busy to take my call. The 714 number only kept me for about 13 seconds before I knew they weren't gonna be taking my call. I saved 2 minutes and 47 minutes per call not having to wait 3 minutes to be told they couldn't take my call.

Nga Nguyen

5/4/2021 01:41:46 pm

Been trying to call many times on 714 number . However still have no chance to speak with a live person 😓😓😓. I certified my benefits for 3 days and the payment is still pending.

A girl

5/12/2021 10:44:03 am

714-736-3000
Is this a scam? I called and they took my social but they never called me back

A girl

5/12/2021 10:44:56 am

They took my social and transferred me to someone else but they never was able to help and I kept saying hello but they didn't do anything

CRISTINA Y JOHNSON

5/29/2021 11:10:47 am

What is not a scam. They were very helpful and with a simple click of a button the guy was able to help me. I feel the same way too when they ask for my social

Kelly

5/12/2021 10:58:17 am

714 number worked for me! Called maybe 10 times then was put on hold for roughly an hour and then they transferred me to a very kind woman who got my claim taken care of. So grateful for this site! Thank you!

A girl

5/12/2021 11:06:25 am

714-736-3000. Is this a scam? I got a call and the lady asked me for my SSN and when I asked if I can give her my customer account number she said SSN. I gave it to her and told her problem and she transferred me to a man with an accent. I told him my problem and I started typing but never answered me back. I kept saying hello many times and after 5 minutes my call got discontinued. Did anyone else get picked up by a lady and was transferred to someone else? I keep thinking it may be a scam but I already gave my SSN.

A girl

5/12/2021 11:09:58 am

They both had an accent and I thought I may be scammed. They guy would not reply back to me and kept typing while I kept saying hello to see if he can hear me. I hope it was not a scam.

jack3322 morem link

5/15/2021 08:15:55 am

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Deshaun Oliver

5/27/2021 10:21:59 am

All I have to say is the 714 number works great. I was pending for 2 months with no luck on the 800 number. Today tried the 714 and after 24 tries I got ahold of a live person and everything was taken care of in 34 minutes. :) Hope this helps and put others at ease.

succaplease

6/2/2021 03:24:10 pm

UPDATE!!! 619-336-5422 - Jerri for unemployment, direct line. If she can answer she has been very helpful. Out of the National City, CA EDD Office

bitto

8/2/2021 05:19:40 pm

Have you spoken to her?

Maria

6/2/2021 03:41:55 pm

Do not mail letters to EDD. I am sorry to inform you but EDD's Mailroom is backed up. Any letters sent to EDD that is not a MAIL IN CLAIM FORM is not a priority so they are routed to a room in the building that is literally filled to the ceiling. They have actually designated another room for storing letters since there is no more room as of 6/01/21. Speculation in the office is that they will be able to assign employees to back log those letters within 6-10 months.
I am a on-call janitor here at the EDD office in Sacramento. I over-hear some switchboard operators joke around about switching off the incoming calls that are not internal to EDD so those calls get the same message that "EDD is not able to help at this time." Its a real mess and feel really bad for the people in need. I am quite disgusted on things I witness at the EDD office headquarters here in Sacramento.

Alicia

8/19/2021 08:26:01 am

Thank you for letting us know, Maria! I personally have called hundreds of times. Luckily, at some point I manage to get through, but I have to call every couple months because my payments get paused.

Johnny

6/3/2021 09:58:28 am

I just got off the phone with the #714 and was able to get it resolved in two hours counting hold time and processing time. I tried yesterday and after 174 calls at 11:00am I had no luck. I tried today at 8:00 am and after 49 calls got placed on hold for 1 hour and 25 mins! I lost faith but kept trying but it worked. Keep trying!

Yvonne

7/12/2021 01:05:28 pm

I'm currently on hold with the 714# for 1 hour and 38 min. Hopefully I get through soon.

jack3322 morem link

6/15/2021 12:21:32 pm

Holly N Charles

6/15/2021 02:38:59 pm

Hey All, had a very easy time getting through, and spoke to a very helpful rep. If you are trying to contact just to ask basic questions on the process as I was (possibly not on specific claims since the recording seems to indicate this) call the 866-401-2849 number and after the language prompt and long message really just press 6-7-1. I promise I was on hold for 1 minutes tops. It was at 2:20 PM PST.

Jeff

6/16/2021 08:37:45 am

Did anyone else get a NOTIFICATION OF UNEMPLOYMENT INSURANCE BENEFITS ELIGIBILITY INTERVIEW letter? Should I be concerned? I FINALLY got ahold of someone after calling for 4 days and the woman was ridiculously sarcastic and rude when I tried to ask her about it. I then started responding sarcastically back and then she decided to hang up on me. Also, should I be worried that I pissed her off and she could possibly do something to get my interview results denied?

Jenny

6/30/2021 05:00:47 pm

I just spoke to someone who said I'll be pending until I have my interview. The worse was hearing that the interview is not till 2 months from now!!!! That doesn't guarantee I'll receive my money if the interviewer decides to reject me. I will appeal if that's the case. This is so irritating When is your interview?!

Jill Ostrowski

6/18/2021 08:24:08 am

The number 213 477 1405 does not work its disconnected

Linda Stewart

6/28/2021 02:03:33 pm

It's bad enough you can't get through by phone, but now they are limiting the number of people who can access their account via the website. Here's what awaited me this afternoon:

Limited Service: Benefit Programs Online
Our benefit systems are currently experiencing high demand due to the COVID-19 pandemic.

To prevent processing delays, we are limiting the number of people who can access Benefit Programs Online. Please check back later.

This is absurd. As a taxpayer, I'm entitled to access State services.

violent j

10/5/2021 03:04:23 pm

I agree, just read MARIAS post a couple of columns up. She works there and has witnessed some of the bull happening at the EDD office.

Jenny

6/30/2021 05:19:57 pm

Can anyone tell me how long it took them to get an interview from the time they applied for EDD?

yvonne

10/5/2021 03:05:29 pm

Unfortunately FOREVER months. I'm still awaiting from APRIL!!! F**k this system. interview my A**

Linda Stewart

7/6/2021 02:09:56 pm

I used the phone number below from an article I found online and after hundreds of attempts with other numbers, this phone number and entering 1-3-4 quickly when the recording says "Select from the following" worked the first time. Thank you Ginny Silver from ABC10!

ABC10 featured Ginny Silver, who provides consistent updates and tips related to the unemployment department on her channel.

Silver compiled a list of all the EDD phone numbers and shared tips to her subscribers, including:

Avoid calling on Mondays and Tuesdays. These are the highest call volume days and you’re more likely to get through Wednesday or Thursday.

Try calling after 4 p.m.

Try this phone trick:

Dial 833-978-2511

Select “1” for English or “2” for Spanish

When the recording states, “Select from the following,” enter “1-3-4” quickly

This might take many tries, but Silver reports she receives about a 50% success rate in the comments.

anthony gabriel galindo

7/7/2021 12:44:29 pm

anyone have luck with disability?

Pi55DoffCALIres

7/15/2021 02:13:22 pm

Waited Monday and Wednesday for 4hours and 34 mins. Weds was 17 mins after the same woman on the 5616 number pretended to type. Didn't say a word about what she was doing. Just silence and key typing. Then went on hold starting from 4 something PM. I'm about to Karen the ef out. This is ridiculous!

Tony Familian

7/22/2021 05:07:06 am

I called all morning yesterday...28 times after 9am. I stopped at 10:15am I called at 4:15pm...got through immediately. SO ya...after 4pm call for sure!!!

Alicia

8/19/2021 08:19:56 am

Got through on 714-736-3000 on a Thursday without having to listen to the annoying phone message incessantly on the main # (833-978-2511), even with the 1-3-4 tip. Today was the magic time as I called the same number 75x Wednesday, starting at 8:30am with no luck.

Good luck peeps!!

Chuck

8/19/2021 10:52:17 am

Phone # 866-401-2849 number and 6-7-1 after the language prompt was successful for me on 8/18/2021!!! I had a 20 + minute hold time but the system did not do the 'automatic hang-up' process through this number!!! Best of fortune to y'all!!!

Melena

8/19/2021 12:07:31 pm

I tried Chuck's method around noon on a Thursday and it totally works. I only had a one minute wait time. Thank you Chuck!

Adrian smith

8/19/2021 11:06:57 am

Ok so 714-736-3000 actually freaking works and I’m sooooooooo happy. No annoying voice mails just a call center. It will say Edd switchboard. They ask for your ssn and then get transferred. I waited for 45 min but the fact that I was on hold was better then the alternative. I went from pending to paid in 10 min. I am truly happy this number worked and I’m from SoCal. Hope this works for everyone

Gerry

9/1/2021 01:45:52 pm

The 714-736-3000 number truly works. I was on hold for over two hours and finally someone answered the phone, ask of my ssn and then transferred me. I was then able to certify for my pending 3 months benefits.

N Nielsen

12/14/2021 01:31:00 pm

I used the 714-736-3000 on 12/14/21 at 12:56pm.
An automated voice said EDD Switchboard and I was put on hold.
I was on hold for about half an hour and a very kind operator answered asking for my social security number and my issue. Mine was issues with my benefit claim.
I was then put on a brief hold (about 10 minutes) and a very kind person answered and was able to clear the "Pending Eligibility" status on my claim! I have been waiting for over a month so I was very excited.

This number does work!

Note: I am a trans person and I had no issues with the operator or the customer service rep. with correcting them with my pronouns. I corrected them once and they were very gracious and kind with correcting themselves when they used the wrong pronouns. I know this won't mean much to most who see this but it will reach the right people and be the biggest reassurance.

Pete link

8/25/2021 08:42:42 pm

I have tried to get an answer to a question via their messaging on my EDD account site for months now. I have re-submitted the question many times and have not head a peep from the EDD although they are supposed to respond within a week or so. So forget about contact through email. How about the $31 billion fraud debacle that the California has suffered during this pandemic. We the sheeple are on the hook for that. Doesn't California deserve better? High time for Newsom to go, inmo.

Heather

8/31/2021 07:44:25 pm

Between 3:00 p.m. and 5:00 p.m. I tried a ton of the phone numbers in different ways to reach somebody (as recommended above) with no luck. Around 7:15 p.m. I decided to give one more try to call 800-300-5616. Chose options 1, 2, 4 (which is who I needed to reach) and I got immediately a 14 min wait time, then a nice gentleman who is working on my issue. Possibly a big part of the problem is calling early in the day when everybody else is trying to call as well. Try later like I did and see if you have better luck.

joe

9/10/2021 01:50:15 pm

Time to shake off your boots and pants "Pride" and earn your living.

Gunny

10/5/2021 03:15:51 pm

LOL... While millions cross our borders and choke the system even more. Wait and see Joe what's yet to come.
BTW 619-336-5422 - Jerri for unemployment, direct line. If she can answer she has been very helpful. Out of the National City, CA EDD Office. REMEMBER IF YOU GET HER VOICEMAIL PRESS 0)... THIS WILL TRANSFER YOU RO AN OPERATOR!!! This is a good little loophole.

Susan Herrera

10/14/2021 01:25:57 pm

I tried calling EDD today, they asked for my SS number and just hung up. A friend just told me to use www.claimyr.com and I got through in 3 minutes. amazing...

Allisa's Trick To Get a Live Person at EDD CA for Unemployment Benefits

Allisa's Trick:

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Tricks to Get Through to California Unemployment

If you have a reason to contact California's Unemployment offices, you probably know this is no simple task. Fortunately, there are other lesser known, and LESS BUSY phone lines available to anyone that knows them and knows how to use them.

This site will walk you through everything you need to know to get through to EDD today!

Allisa's Trick To Get a Live Person at EDD CA for Unemployment Benefits

Allisa's Trick:

Leave a Reply.

Top Methods for Getting Through:

Archives

Categories

If you have a reason to contact California's Unemployment offices, you probably know this is no simple task.
Fortunately, there are other lesser known, and LESS BUSY phone lines available to anyone that knows them and knows how to use them.